Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom mexico city

Perfect location, just that

Posted Dec 16, 2014
The staff members good, but the hotel is not a 4 stars, deserve 3, very tiny room, when you use the bathroom theres no walls just a glass, the worst pillows i ever use, and that not the worst, the replacement pillow that you find in the closet, smells terrible humidity. I ask for another bigger room and the manager just says the 3 days , there isno more rooms. Definetily im not return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Location is it all

Posted Dec 12, 2014
Pros: Location... great service and value.
Cons: Would prefer solid opaque walls to separate bathroom from bedroom.
Location: All of Madrid best sightseeing places and museums are within walking distance... Great!
Close to major boutiques and department stores, this is a very well located hotel. Breakfast buffet is very good and complete. Staff is nice and serviceable. Room is large for European standards and nice and clean. It just has too many light switches and takes time to find out which handles what. Also, because of the crystal wall, the whole room lights up if you have to use the bathroom at night which can be bothersome at times. Nevertheless, it is a great value given the location and size of the rooms, big breakfast and amenities.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Top

Posted Oct 31, 2014 on Hotels.com
perfecte locatie midden in het centrum. Zeer nette kamers en top ontbijt. Zeker aan te raden.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Bien ubicado

Posted Oct 25, 2014
Falta extraccion huele un poco a baƱos en la habitcion y pasillos
4 out of 5
Recommended
by Robynfrom Australia

Convient Location

Posted Oct 14, 2014 on Hotels.com
Good location - Nice breakfast.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 13, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom East Grinstead

Good hotel in upmarket area

Posted Oct 9, 2014
Pros: Breakfast was very good. No problem leaving bags after room check out if on flight later in the day.
Cons: Coffee machine at breakfast area needs looking at. Good coffee but only one dispenser worked properly resulting in a queue at times.
Location: Away from the centre of Madrid but not too far once got bearings and Serrano area felt safe. Walkable to all sites from here.
Travelling in a group so required three rooms. These were allocated next to each other which was appreciated. All rooms looked onto the main street and had balconies as I'd requested. Constantly busy and fairly noisy if doors open, but plenty of people watching opportunities. Up market area surrounded by designer shops.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lima, peru

Good location and good price/quality ratio.

Posted Sep 29, 2014
Pros: Location, staff, price, in that order.
Cons: Decoration.
Location: Good shopping and nice restaurants, close to museums and downtown.
Second time there, good experience both times, great location, could improve decoration and furniture.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff in hotel

Posted Sep 6, 2014
They are really nice welcoming and eager to help anytime. Good guidance to see the important places around Madrid. All in all a very good experience. Fully recommended.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 2, 2014 on Hotels.com