Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Well located, clean hotel

Posted Apr 12, 2015
Pros: Original features. Clean. Excellent location.
Cons: Ipad / laptop should have been in room as advertised. Staff were fairly brusque on arrival but friendlier afterwards. Cleaning staff very friendly.
Location: See above - very good for the art galleries. Some very good restaurants / bars close, but research beforehand.
Clean room. Excellent location for the major art galleries. The collections at the three major art galleries are staggering. The hotel building had character. Connects well to the airport - regular bus service drops off very close.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NRW

Super Lage. Gutes Preis-Leistungsverhältnis.

Posted Apr 9, 2015
Pros: Zimmer zur Straße. Lage,Lage.
Location: Die drei berühmtesten Museen der Stadt, die bekanntesten Straßen Mardrids wie z.B. Prado, Gran Via, Calle de Huertas entdecken usw., die berühmtesten
Die meisten Sehenwürdigkeiten sind fussläufig zu ereichen. Ruhige breite Wohn- Bürostraße. 2 Minuten zur "grünen Oase" in Zentralmadrid dem Park "Retiro".
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great staff and nice extra perks!

Posted Apr 7, 2015
Pros: Really good staff who were helpful and responsive.
Cons: Decor.
Location: Location was excellent, super close to park and Prado.
Our little fridge wasn't working and even though they were full and very busy, we had a new fridge in an hour. They also brought us an extra chair right away. We found the staff to be very helpful and responsive. Everyone we encountered had a smile. We thought the decor of the rooms looked like cheap plastic fifties that we thought we'd left far behind and forgotten! Ugly! Showers weird and hard to figure out. Water not very hot. Wifi very good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gillingham, Kent, UK

Great place to stay !!!!

Posted Mar 6, 2015
Hotel is located in an nice quiet street 5 min walk away from Retiro Park: Great for a run in the morning/evening. 15min walk to Puerta del Sol - Food/drinks/sightseeing/shopping... Staff were great everyone was friendly/proffesional , Louis Gomez was there on arrival, very helpfull at explaining how to best approach the exploration of Madrid... After 4 nights remembered the room number when leaving , during stay ensured to check if everything was ok ... Well Done Mr Gomez and the Team... Rooms were clean great setup for citybreaks , Breakfast great value for money recommended , surrounding area weren't as great for breakfast, you can buy Madrid Bus Tour tickets at reception ... So a 10 out of 10 For this Hotel will visit again...
3 out of 5
Recommended
for Families
by A verified travelerfrom Toulouse

Hôtel bien situé, proche des principaux musées

Posted Mar 1, 2015
Pros: Petits déjeuner chers mais copieux.
Cons: Les oreillers et le couchage.
Location: Hôtel bien situé,dans un quartier agréable proche des principaux musées.
Chambre un peu petite pour quatre personnes avec lits superposés, un peu décevant pour un 4*. Peu d'intimité avec la salle de bain et surtout aucune vue sur l'extérieur.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Varese

Hotel tranquillo e ospitale

Posted Feb 23, 2015
Pros: La posizione, il confort e la tranquillità.
Cons: Il wifi è un po' debole e ballerino.
Siamo stati 4 notti in famiglia in una quadrupla fornita di ogni confort. La camera era al 4o piano e di notte era molto silenziosa. Non abbiamo usufruito della colazione perché a nostro avviso un po' cara rispetto a quanto la si paga nei bar nelle vicinanze. La zona è tranquilla e sicura e la posizione è vicina al centro che si raggiunge in 10 minuti a piedi.
4 out of 5
Recommended
for Couples
by martafrom MARTA LUCCA

SOGGIORNO IN MADRID STUPENDO

Posted Jan 26, 2015 on Hotels.com
HOTEL BELLO, PULITO, POSIZIONE OTTIMA, A NEMMENO 10 MINUTI DALLA STAZIONE BANCO DE ESPAGNA E A 15 MINUTI A PIEDI DA PLAZA DEL SOL. CAMERA MOLTO MODERNA, BAGNO E DOCCIA GRANDE,CORTEVOLE. NON ABBIAMO USUFRUITO DEI PASTI IN QUANTO NON AVEVAMO NE COLAZIONE NE CENA, HANNO ANCHE UN RISTORANTE. A 5 MINUTI A PIEDI C'è STARBUCKS E PASTICCERIE SULLA VIA PER RAGGIUNGERE PLAZA DEL SOL. PER IL PRANZO VI CONSIGLIO LO CONSIGLIO VIVAMENTE.
5 out of 5
Recommended
for Couples
by Jose Manuelfrom El Campello (Alicante)

Todo simplemente , perfecto

Posted Jan 22, 2015 on Hotels.com
Ha sido corta, pero fantástico todo, la zona es muy buena , en fin todo bién.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo, centrale

Posted Jan 20, 2015
Pros: Massima cortesia e confort
Cons: WI-FI si scollegava continuamente
Location: Ottima
Dista 10 minuti dalla metro ma a due passi dal Prado
4 out of 5
Recommended
for Families
by Juan Pablofrom Algeciras

Un buen hotel si no vas con coche.

Posted Jan 12, 2015 on Hotels.com
La ubicación era muy buena para nuestros intereses y el hotel en general está muy bien. Para moverse con vehículo sí encontré muy incómodo que el hotel no cuenta con parking propio ni zona de carga y descarga con lo que puedes encontrarte con tener que hacerlo en doble fila y en el mejor de los casos en zona azul y absolutamente acosado por los agentes de movilidad. El máximo tiempo permitido son 4 horas y en el parking concertado no puedes sacar el coche o se aplica una nueva tarifa. Este aspecto es muy mejorable, si no vas con coche el hotel está muy bien. El servicio fue muy agradable en todo momento.
Comment from Hotel Management
Mar 28, 2015 by chema, Hotel Management
Estimado Juan Pablo: En primer lugar agradecerle su estancia en nuestro Petit Palace Lealtad Plaza y que nos haya dedicado su valioso tiempo en transmitirnos su experiencia en su reciente visita a nuestro Hotel. Nos alegramos que nuestra ubicación y servicio hayan sido de su agrado y efectivamente nuestro Hotel se sitúa en un edificio clásico de principios de siglo XX y no ha sido posible disponer de parking propio, y las condiciones del parking público concertado es ideal para dejar el coche hasta la fecha de salida y visitar la ciudad en transporte público o paseando dada la localización céntrica del Hotel. Agradeciendo su atención y esperando que nos vuelva a visitar en un futuro cercano reciba un afectuoso saludo. José M. Sánchez Director Gerente