Ratings based on 74 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronton, ON

Great Hotel Right by the Prado Museum and Park

Posted Sep 10, 2014
Pros: Room Size was fantastic. Extremely clean and great staff. Free/Complimentary Wifi (no time limit).
Cons: Breakfast not included. For a major hotel chain, I think breakfast should be included.
Location: Near a big park (Definitely go see it). Near all the museums. City Centre is a 10-20 minute walk away. Train/bus station is 10 min walk away.
The hotel was fantastic. It's near everything I could ask for. Right by the museums, including a minute walk away from the Prado and the park. Room was extremely clean and the staff was fantastic. It's not located in the core so it's going to be nice and quiet. However, it's a 10-20 minute walk from the centre so it's still close to everything. It's also near bus stops and also the Train/Bus Station Atocha. It's very easy to get to and get around the area. Good food around the area.
5 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Excellent central location near museums and Park

Posted Sep 9, 2014
Pros: Great location. Helpful staff. Good English. Nice rooms. Great shower!! Loaner bicycles availablefor free.
Cons: Couldn't phone reception desk from the room. The restaurant only operates for the GIANT buffet breakfast. Otherwise only room service.
Location: The Prado and many other museums. Botanical Garden. Cafes. Restaurants.
Great location. Helpful staff. Good English. Nice rooms. Great shower!!
5 out of 5
Recommended
for Everyone
by A verified traveler from kent uk

Welcoming staff, great location & super breakfast

Posted Aug 2, 2014
Perfect base to explore city. Welcoming staff, great location & super breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Very nice hotel close to attractions

Posted Aug 1, 2014
Very nice experience with Petit palace Lealtad. Nice rooms and clean, helpful staff and wonderful breakfast! Great location, close to Prado, Parc Retiro and subway station Banco de Espana within ten minutes walking distance.Would definitely recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 29, 2014
Perfect hotel for Madrid. Bunk beds for kids were a hit!
3 out of 5
Recommended
for Everyone
by A verified traveler from usa

Nice location, but beds are too hard, not a 4 star

Posted Jul 14, 2014
Pros: location,
Cons: change those beds
Location: great location, easy to get around,
Like the location, but the rooms need a little bit of improvement special with the bed, , the hotel staff really friendly and nice,
3 out of 5
by A verified traveler from Las Vegas

Best front desk staff!

Posted Jul 9, 2014
Pros: Excellent front desk staff, the shower.
Cons: Wifi needs an upgrade. Beds need to be replaced and include real mattresses.
Location: Speedy walk to Retiro, close park access. Prado Museum super quick walking distance. Walk to Paseo del Prado and Reina Sofia and Thyssen Museums.
This hotel is quite charming from outside and in a great location near the museums and the park. Easy walk to many top attractions. The front desk staff--we probably dealt with four or five people--is professional, helpful, and extremely accommodating. We had a short time in Madrid and they helped make it worthwhile. They offered secure luggage storage which helped even more. While the staff was the highlight, the room was disappointing. For a family of four in a four bed "family" room we we practically on top of one another. The beds were basically foam rectangles on a hard surface. Very uncomfortable. Wifi was essentially useless. (The shower was wonderful, though.) As much as I enjoyed the staff I will still look for an alternative if I visit Madrid in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Awesome little place in the middle of everything.

Posted Jul 4, 2014
Pros: Close to everything, reasonable rates in an expensive part of town.
Location: Great area, safe and near everything.
Great family experience. Concierge staff was excellent and knowledgable. Free bikes. Close to everything we wanted to do.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA, USA

Very nice hotel, great location

Posted Jul 4, 2014
Pros: Outstanding room; very good service; perfect location near other upscale hotels.
My family and I thoroughly enjoyed our stay at the Petit Palace Lealtad Plaza. It was a great location for accessing restaurants, museums, the park, and our daily sightseeing activities. The desk associate was very helpful with dinner recommendations and handling two room related requests. Our room for 5 was much nicer than the website picture (our top floor accommodation included a roof top terrace and no bunk beds). An excellent value for the price! Our family would definitely select this hotel to stay at again on a future visit!
3 out of 5
Recommended
for Everyone
by Kyushu from London

3 Star, not 4

Posted Jun 24, 2014
Pros: Good location for museums and the park.
Cons: The hotel didn't seem to have a bar or restaurant; that would be a good addition.
Location: Visit the museums and the park.
Reasonably clean hotel. Friendly and helpful staff. The breakfast buffet was of average quality.