Ratings based on 435 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Topp beliggenhet

Posted Jan 22, 2015 on Hotels
Fin beliggenhet rett ved Plaza Mayor i Madrids historiske sentrum. Kort vei til severdigheter og shopping. Hotellet har greie rom. Liten minus for glassdør inn til badet.
Comment from Hotel Management
Mar 28, 2015 by David Chia, Hotel Management
Dear Guest, Thank you for you commnent about your stay in our hotel, for us is very importat that you share your opinion. We are very happy to know that you enjoyed of our facilities and services, and that overall you spent a great stay with us.We hope see you soon. Thank you.Best regards.Maria Garcia. Front Desk Manager.
2 out of 5
by A verified travelerfrom roma

ottima solo la posizione

Posted Jan 12, 2015
Pros: la posizione
Cons: forte odore di fogna nella hall
Location: posizione centralissima
periodo di capodanno 4 notti in camera interna. non ho piu nuklla da aggiungere
Comment from Hotel Management
Jan 27, 2015 by David, Hotel Management
Caro Filippo, Grazie per il tuo commento. Un saluto.Maria Garcia. Front Desk Manager.
4 out of 5
Recommended
for Couples
by Jamesfrom Columbus, OH

Great location, great breakfast, needs maintenance

Posted Jan 11, 2015 on Hotels
Petit Palace is extremely well situated in Madrid. It's right in the pedestrian zone near Plaza Mayor and Plaza Puerta del Sol. We walked over to the New Year's Eve festivities at Puerta del Sol in minutes. Parking is available at the Plaza Mayor underground lot, only a few minutes walk from the hotel, at about 2/3 of the regular cost with proof of hotel stay. The room was clean and ample amenities were provided. The breakfast was amazing! Lots of food, excellent variety. Friendly breakfast staff. The front desk staff were ok. A couple were helpful. Another was dismissive and snobbish. A staff member we spoke with over the phone on New Year's Eve failed to warn us that part of Calle Mayor would be closed for the night, making it impossible to get to the lot. This even though we specifically called to ask about parking. In general, though, our experience at Petit Palace was fair to good. We rated the condition poor since there were many minor maintenance issues. There are LOTS of places to stay in Madrid so we expected better. To provide examples, issues in the bathroom included a broken shower door, a sink that didn't fully drain, a broken sink stopper, a broken toilet paper holder (the roll kept falling off), empty brackets/missing shelf in shower (nowhere to put toiletries), a large chunk missing from the toilet seat lid, and an erratic showerhead. Petit Palace was a good hotel, but next time, we'll probably stay somewhere else because there are so many options.
Comment from Hotel Management
Apr 4, 2015 by David Chia, Hotel Management
Dear James, thank you for sharing your experience in our hotel, for us is very important all review, as them help us to improve our service and facilites. While I wish you had a better experience, we are very happy that you could enjoyed our grat location and that liked you our full buffet breakfast. Hoe¡wever, we work to improve the stuffs that you dind´t like you, you can be sure. Thank you again, Best regards. Maria Gacia.Front Desk Manager.
Comment from Hotel Management
Apr 4, 2015 by David Chia, Hotel Management
Dear Guest, Thank you for sharing your experience in our hotel.All comment are very important for us, as them help us to imrpove our serivce and facilities. While we wish you had a better experience, we are very happy to know that you could enjoy of our prefect locations and our breakfast. However, we note the stuff that didn´t like you, and we work to improve them.Thank you so much agan. Best regards. Maria Garcia. Front Desk Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler

Albergo centralissimo ma nn rispecchia le 4 stelle

Posted Jan 4, 2015
Pros: La centralità per girare Madrid
Cons: Rifare gli arredamenti nelle stanze e nei bagni
Location: Centralissimo con la fermata Vodafone sol che tre linee del meto
Si trova nel centro di Madrid ma lascia molto a desiderare come pulizie e arredamento delle stanze un po' vecchio
Comment from Hotel Management
Jan 27, 2015 by David, Hotel Management
Gentile Cliente, grazie per il tuo commento, per noi è molto importante conoscere il vostro input dell'utente e arrosto per migliorare. Grazie.Un saluto.Maria Garcia. Front Desk Manager.
5 out of 5
Recommended
for Families
by MIGUEL ANGELfrom Mexico

Excelente hotel

Posted Jan 3, 2015 on Hotels
Solo por un pequeño detalle de un aroma como a caño que de repente se presentaba, un desayuno excelente y trato amable. 100% recomendable.
Comment from Hotel Management
Mar 14, 2015 by David Chia, Hotel Management
Estimado Miguel Ángel, Gracias por hacernos llegar su cometario sobre su estancia en nuestro hotel, para nosotros es muy importante conocer la opinión de nuestro huéspedes a fin de mejorar nuestro servicio. Nos alegra saber que nuestro hotel ha cumplido con sus expectativas. Esperamos verle de nuevo en nuestro hotel. Gracias. Un cordial saludo. María García. Jefa de Recepción.
4 out of 5
Recommended
for Couples
by Jeanne Hyllestedfrom Brønshøj

Hotel i særklasse

Posted Jan 3, 2015 on Hotels
En god oplevelse med et hotel i særklasse. Hotellets beliggende er helt perfekt og super centralt. Det er en eksklusiv morgenmadsbuffet med bl.a. Kvalitetskaffe :) Søde medarbejdere der var meget behjælpelige - og gratis cava og vindruer på hotelværelset nytårsaften. Alt i alt en oplevelse værd..
Comment from Hotel Management
Mar 28, 2015 by David Chia, Hotel Management
Daer Jeane, Thank you for you cooment about our hotel.WE are very happy to know that you stay with us was nice, and that you enjoyed of our service and facilities. We hope see you again soon. Thank you.Best regards.Maria Garcia. Front Desk Manager.
3 out of 5
Recommended
for Families
by A verified traveler

Small family room, good and central location

Posted Dec 30, 2014 on Hotels
Hotel is great Location - 2 minute walk from Plaza Mayor and 5 minutes from Puerta Del Sol. We came by car and the parking was right on Plaza Mayor so pulling suitcases to the Hotel was not so bad. Our room was on the first floor, not facing the street and at night we could hear sounds from the street level so soundproofing was not that good. So book higher floor if concerned about noise. We were in a Family room and this is probably one of the smallest Family rooms I have seen in Europe hotels. One suitcases are open, there is hardly space to walk. I was glad we were only there for 1 night. For 1 night, it was fine. We really only used it to sleep.
Comment from Hotel Management
Mar 14, 2015 by David Chia, Hotel Management
Dear guest, Thank you for choosing our hotel for you stay in Madird, and thank you for sharing your comment about your stay in our hotel. We are very happy to know that you found our location great to visit the city easily.We apologize that you did´t found our room agree with your expectation, however, will be a pleasure see you again in our hotel and we will do all posible that you have nice stay. Thank you. Best regards. Maria García. Front Desk Manger.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin USA

Posted Dec 23, 2014
The hotel is a great location for all the activities around the plaza and surrounding area. Easy walking to shops and restaurants. The interior was modern design and had great views from the windows.
Comment from Hotel Management
Dec 26, 2014 by David, Hotel Management
Dear Mark, Thank you fro chossing ofr you stay in Madrid, and thank you for you comment, all opinions are important for us to improve our serivce. We are happy that you stay in our hotel was nice, and our great locartion have you been permitted dicover the city walking.Thank you again, and we hope see you soon at or hotel.Best regards. Maria Garcia. Front Desk Manager.
5 out of 5
Recommended
for Personal Event
by Michalfrom Brussels

In the center of events

Posted Dec 16, 2014 on Hotels
Perfectly located, with a very nice interior design.
Comment from Hotel Management
Feb 21, 2015 by David Chia, Hotel Management
Dear Michal, Thank you for chossing for you stay in Madrid. We are very happy that your experience in our hotel was nice, and that out located permitd you visit the city walking. We hope see you again soon. Bes regards. Maria Garcia. Front Desk Manager.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 25, 2014 on Hotels
Comment from Hotel Management
Feb 14, 2015 by David Chia, Hotel Management
Dear guest, Firstly I would like to thank you for choosing us, and for spending your time leaving your oppinion.It is really important for us, as it helps us to improve our service. Best regards, Maria Garcia Front Desk Manager