Reception

Reviews of Petit Palace Posada del Peine

4 out of 5
Petit Palace Posada del Peine
Postas 17, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 1004 reviews" "
Rating 8 - Good. 337 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 6 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Chad

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No air conditioning during our stay so the room was really hot. Bathroom door would not close and it looked like there was mold in the shower.
Stayed 3 nights in Mar 2024

2/10 Terrible

Mikesh, Wellingborough

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Great little charming hotel in the middle of it all!! A few steps from Plaza Mayor, lots of fun shopping and great breakfast. Very pleased with the staff and how helpful they were for someone that has never been to Madrid!
Stayed 1 night in Mar 2024
Response from James Tejada - Guest Service on Mar 22, 2024
Dear Amy, Thank you for taking the time to write this review. We are thrilled to know that you found the staff and location "charming". Likewise, it was a pleasure to have you as a guest at Posada del Peine. We hope to see you again very soon. Kind regards,James TejadaGuest Service

10/10 Excellent

Tammy, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple accommodations, buy everything we needed for an amazing home base for this trip to Madrid. Simply unbeatable location - walkable to everything we wanted to see. Great recommendations from front desk staff and great breakfast buffet with friendly service.
Stayed 6 nights in Mar 2024
Response from Jorge on Mar 19, 2024
Dear Tammy,Thanks for your comments and for choosing us for your stay. We are glad to know that you enjoyed your stay and that we met your general expectations.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from James Tejada - Guest Service on Mar 16, 2024
Dear Mike,Thank you for leaving such a nice review regarding your recent stay. It was a pleasure to have you as a guest at Petit Palace Posada del Peine.For your next stay in Madrid, we hope youll consider staying with us again.Kind regards,James TejadaGuest Service

6/10 Okay

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Feb 2024
Response from Iñaki Galve on Feb 29, 2024
Dear Jacqueline,First of all, thank you for sharing your opinion with the whole Expedia community after your recent stay at Petit Palace Posada del Peine.As you say the location of the hotel is unbeatable, we are in the heart of Madrid and that makes you can reach the main places of our beautiful city with a pleasant walk.Thank you very much, Iñaki GalveHost Petit Palace Posada del Peine

10/10 Excellent

Kenneth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, helpful and friendly staff. Jon and James were great. Good size room with balcony. A little noisy from the outside but hotel has no control over that. Would stay again.
Stayed 3 nights in Feb 2024
Response from Jorge on Feb 28, 2024
Dear Keneth,Thank you for sharing your experience with us. We are proud to know we met your expectations, specially regarding the service provided by our staff, specially by James and Jon. It was a pleasure to assist you and we hope to do it again soon.Kindest Regards,Jorge Fernández.

10/10 Excellent

Debbie

Traveled with partner
Liked: Amenities
We stayed here for 4 nights, loved it. Very clean and quiet. The breakfast that was included was excellent. Situated in the middle of shopping and lots of events to go see, all in walking distance. At the front desk, Jon was especially helpful and easy to talk to, so were most of the front desk staff.
Stayed 4 nights in Feb 2024
Response from Jorge on Feb 28, 2024
Dear Debbie,Thank you for choosing us and for leaving a comment.We are proud to know we met your expectations, specially in terms of location, cleanliness, breakfast ans service. It was a pleasure to assist you and we hope to do it again soon.Kindest Regards,Jorge Fernández.Experience Manager.

8/10 Good

Ramona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Petit Palace Posada for 4 nights. The staff was wonderful and the room was very clean and comfortable. However, it is located in a very busy area - which makes it fun and convenient for touring Madrid but extremely noisy. Our room, #117 had a cafe with outdoor seating located directly outside the window. Between that and the other traffic it was unbelievably loud - especially on the weekend. If not for that we would definitely recommend staying here.
Stayed 4 nights in Feb 2024
Response from Jorge on Feb 28, 2024
Dear Ramona,Thank you for choosing us and for leaving a comment.We are proud to know we met your general expectations amd we apologize if in some moment your rest was disturbed because of the noise from outside. Really sorry for the inconvenience and we will continue working on any aspects that may have need our main atention. It was a pleasure to assist you and we hope to do it again soon.Kindest Regards,Jorge Fernández.Experience Manager.

6/10 Okay

Wilma

Traveled with family
Liked: Cleanliness, staff & service
Bathrooms need a little tlc. They need to get better towels. Room was very hot. I went to ask to check it out and nobody came.
Stayed 1 night in Feb 2024
Response from Iñaki Galve on Feb 29, 2024
Dear Wilma,First of all, thank you for sharing your opinion with the whole Expedia community after your recent stay at Petit Palace Posada del Peine.We are sorry to hear that you did not like the bathroom towels, every month we send the bad towels to the laundry supplier to be changed, possibly yours were forgotten.Now in winter, the air conditioning is running on heat mode, that may be the reason why, if you left it on, the room was very hot.Thank you very much, Iñaki GalveHost Petit Palace Posada del Peine

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located within walking distance of all major attractions. Staff was friendly. Place was very clean and breakfast was good. Could use a few extra items such as pancakes. Room had a small balcony which we opened for fresh air and sounds of the city. Beds were very comfortable. Tons of bars and restaurants conveniently right outside your door Yet if you closed the window it was quiet. We had room 408 at the end of the hallway so no other people ever walked by. Hotel is a few hundred years old but had modern amenities like a shower with three different heads and flat screen tv. Overall it was an excellent stay and I would recommend this place to friends and family alike.
Stayed 3 nights in Feb 2024
Response from Jorge on Feb 20, 2024
Dear George,Thank you for your comments and for choosing us.We are happy to know you enjoyed your stay and to know that, above all, our location and the comfort of the room met your expectations.It has been a real pleasure assisting you and we hope to do so again very soon.Sincerely,Jorge Fernandez.Experience Manager.

8/10 Good

Yuen Yan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central tourist area just next to the Plaza Mayor, walkable to main spots and lots of tapas/restaurants. The room is clean and with all basics you need. The staff are nice and helpful.
Stayed 3 nights in Jan 2024
Response from Jorge on Feb 12, 2024
Dear Yuen,Thank you for your comments an for choosing us for your stay in Madrid.We are glad you enjoyed your time in here and proud we met your general expectations.It was a pleasure to assist you and we hope to do it again soon,Kindest Regards,Jorge Fernández.Experience Manager.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder place to stay!!
Stayed 3 nights in Feb 2024
Response from James Tejada - Guest Service on Feb 7, 2024
Dearest Scott,First of all, allow us to thank you for picking Petit Palace Posada del Peine for your stay in Madrid. We are also very grateful that you took the time to fill out this review. 5/5 is wonderful to hear. We are very happy to know our historic building and 24/7 staff could meet your expectations. Were also glad we were able to give you and your family the vacation you deserve. For your next stay in Madrid, Scott, we hope youll consider staying with us again. Until then, accept our warmest regards,James Tejada - Guest Service

10/10 Excellent

Wells

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right next to Plaza Mayor, which will be incredible for some and annoying for others, since it is right in the center of the tourist area. A little bit of noise at night from the surrounding area, but not too distracting and wasn't disruptive to my sleep. A great room with a comfortable bed.
Stayed 4 nights in Jan 2024
Response from Jorge on Jan 30, 2024
Dear Wells,Thank you for taking the timeto share your experience with other users.We are glad to know that you enjoyed your stay and proud we met your general expectations.Do not hesitate we take note of your suggestions for improvement. Thank you. It was a pleasure serving you and we hope to do so again soon.Sincerely, Jorge Fernández. Experience Manager.

8/10 Good

Keya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Loved the hotel! It does have it's small tiny issues here and there because it's a 400-year old hotel, but overall a lovely one. I will definitely go back because of how cute it is and it's proximity to some damn good places to eat.
Response from Jorge on Jan 22, 2024
Dear Keya,Thank you for taking the time to share your experience and for choosing us for your stay.We are glad that you enjoyed your stay and that we met your general expectations.It was a pleasure serving you and we hope to do so again soon.Sincerely,Jorge Fernandez.Experience Manager.

4/10 Poor

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and staff very attentive. The reason for poor reviews is due to since I arrive late night there was no toiletries in the room. There was a sign in the elevator to call reception and request it if you need them but at such late night I just want to take a shower and rest. For must all other this is a great place to stay
Stayed 1 night in Jan 2024
Response from Iñaki Galve on Jan 19, 2024
Dear Elba,First of all thank you for taking a few minutes to share with the entire Expedia community your opinion after your recent stay at Petit Palace Posada del Peine.Thank you for the comments you have made about the hotel and the treatment received by the team, our goal is to make you feel at home and we do not understand a better way to try to do it than with the best possible treatment and a hotel as comfortable as possible.We are sorry that due to the lack of traditional amenities in the room, your stay was not 100% satisfactory. Since before the pandemic we joined the European Union project for a Sustainable Tourism thanks to a Circular Economy, which implies a drastic reduction in the consumption of paper and plastics, main components of the traditional amenities, which we replaced by the Gel, Shampoo dispensers. Soap, Softener and Body Milk that you have found in the bathroom. As you say, the hotel still has stock of the traditional amenities but, indeed, you have to ask for them at reception where we will give them to you free of charge.Thank you very much, best regards,Iñaki GalveHost Petit Palace Posada del Peine

8/10 Good

Mona

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Jorge on Dec 30, 2023
Dear Mona,Thank you for your comments and for choosing us for your visit to Madrid.We are proud to have met your expectations and happy to know you enjoyed your stay. Looking forward to see you again soon,Jorge Fernández.Experience Manager.

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 4 nights in Dec 2023
Response from Jorge on Dec 18, 2023
Dear Ivan,Thank you for sharing your experience with other users.We are happy to know that you enjoyed your stay and that we met your expectations, especially in terms of location.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager.

8/10 Good

ZULEYKA, TOA BAJA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy atento, el lugar super céntrico. Cuidado con los carteristas y recordar que, por la localización, puede ser un poco “ruidoso”.
Stayed 1 night in Nov 2023
Response from James Tejada - Guest Service on Nov 29, 2023
Estimada Zuleyka, Gracias por elegirnos y por tomarse la molestia de compartir su experiencia con el resto de usuarios. Nos alegra que hayas disfrutado de tu estancia y haber cumplido con tus expectativas, especialmente con el personal del hotel y nuestra ubicación céntrica. Ha sido un placer atenderle, Zuleyka y esperamos volver a hacerlo pronto. Atentamente, James Tejada - Guest Service

10/10 Excellent

Geraldina

Stayed 1 night in Nov 2023
Response from Jorge on Dec 18, 2023
Estimada Geraldina,Gracias por su valoración y, sobre todo, por elegirnos. Nos alegra saber que ha disfrutado de su estancia y haber cumplido con sus expectativas. Esperamos volver a darle la bienvenida pronto.Atentamente,Jorge Fernández.Experience Manager.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from James Tejada - Guest Service on Nov 27, 2023
Estimado Alvin, Gracias por sus comentarios. Nos alegra saber que ha disfrutado de su estancia y haber cumplido con sus expectativas. No son todos los días que conseguimos un 5/5 y para nosotros es todo un logro. Esperamos volver a darle la bienvenida en su próxima estancia con nosotros. Cordialmente, James Tejada - Guest Service

8/10 Good

Geraldina

Stayed 2 nights in Nov 2023
Response from Jorge on Nov 25, 2023
Estimada Geraldina,Gracias por su valoración y por habernos elegido.Nos es grato saber que disfruto de su tiempo con nosotros y esperamos darle la bienvenida de nuevo pronto.Atentamente,Jorge Fernández.Experience Manager.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-Star Stay with Implicit Noise
My wife and I loved staying here! Kind staff, a great room with a balcony view, and an extremely walkable location. The one thing you have to know is that you're right on a bustling street and that comes with significant noise, especially if you're there on the weekend. Plan ear plugs accordingly. Would absolutely recommend!
Stayed 3 nights in Nov 2023
Response from Jorge on Nov 25, 2023
Dear Stephen,Thank you for choosing us and for taking your time and share your experience with the rest of users. We are glad that you enjoyed your time in here and proud met your expectations. Do not doubt that we take note of your comments to continue striving for offering better experiences every day.It was a pleasure to assist you and we hope to do it again soon.Kindest Regards,Jorge Fernández.Experience Manager.

8/10 Good

Atif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little gem in an excellent location. Jon at check in was extremely helpful and pleasant. Room was clean. Small as expected but sufficient. They have a kettle and you can get tea and coffee from the lobby. We did not need the minibar but it was good to have the small fridge. The only negative was noise and loud talking on the street which intermittently continued all night long even though it was not a weekend. They need better soundproofing.
Stayed 1 night in Nov 2023
Response from Jorge on Nov 19, 2023
Dear Atif, Thank you for your comment and for choosing us for your stay. We are proud that your expectations have been met, specially en terms of service. cleanliness and location. Do not doubt that we take note of your appreciated suggestions for improvement and elements to take into consideration to continue improving. It has been a pleasure serving you and we hope to do so again soon. Sincerely, Jorge Fernández. Experience Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay, good experience
Good, quick, 2-nt. stay in Central Madrid. Very good location in walking distance to a lot of options. Had the basic double room which was fine for 2 nights, if staying longer, opt for larger room but overall, pmeasant stay. Breakfast from the hotel was 11€ and is well worth it. Also, if you opt to pay at the hotel (and have a credit card with no foreign transaction fees), opt to pay in Euros, it'll save you roughly 4% off hotels.com online USD conversion.
Stayed 2 nights in Nov 2023
Response from Jorge on Nov 19, 2023
Dear Guest,Thank your for your comments and for choosing us. We are proud to know we met your expectations and we hope to welcome you again very soon.Kindest Regards,Jorge Fernández.Experience Manager.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jorge on Nov 8, 2023
Estimado huesped,Gracias por elegirnos y por su valoración.Nos alegra saber que ha disfrutado de su estancia y haber cumplido con sus expectativas.Ha sido un placer atenderle y esperamos volver a verle pronto.Atentamente,Jorge Fernández.Experience Manager.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Jorge on Nov 8, 2023
Estimado Rafael,Gracias por elegirnos y por su valoración.Esperamos darle de nuevo la bienvenida pronto.Atentamente,Jorge Fernández.Experience Manager.

10/10 Excellent

Jessica E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and exceeded our expectations. Right in the heart of Madrid.
Stayed 3 nights in Oct 2023
Response from Jorge on Nov 2, 2023
Dear Jessica,Thank you for choosing us and for your comments.We are very proud to have met your expectations and we hope to see you again soon.Kindest Regards,Jorge Fernández.Experience Manager.

4/10 Poor

FURROKH

Traveled with partner
Rooms very small and not functioning
Stayed 3 nights in Oct 2023
Response from Iñaki Galve on Oct 28, 2023
Dear Furrokh,First of all thank you for sharing, with the entire Expedia community, your feedback after your recent stay at Petit Palace Posada del Peine.We are sorry that you were not happy with the size of the room, as you may have seen on the Expedia website, the hotel has different types of rooms, from the most economical or small to family rooms for 6 people, we also have standard rooms, family rooms for 4 people and superior rooms with 3 balconies. We are sorry that the standard double room you booked was not big enough for you, I am sure you would have loved the superior room.Thank you very much, best regards,Iñaki GalveHost Petit Palace Posada del Peine

10/10 Excellent

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location near of everithing
Stayed 1 night in Sep 2023
Response from Jorge on Oct 27, 2023
Dear guest.Thank you for choosing us.We are pleased to know that you enjoyed your stay and that we met your general expectations, specially regarding the location. We hope to welcome you again soon.Sincerely,Jorge Fernández.Experience Manager.

10/10 Excellent

Jane

Stayed 1 night in Oct 2023
Response from Jorge on Oct 27, 2023
Dear guest.Thank you for choosing us.We are pleased to know that you enjoyed your stay and that we met your general expectations.We hope to welcome you again soon.Sincerely,Jorge Fernández.Experience Manager.

6/10 Okay

Kris, Ketchum

Traveled with partner
Liked: Staff & service
This hotel is a bit dated. The room was small and noisy overlooking two patio restaurants. We may have been in a room that hasn’t been renovated because the images on Expedia didn’t look like our room. The square toilet was extremely uncomfortable and there was a wooden pole sticking up thought the bathroom right next to the toilet. Somehow we paid for breakfast, which we don’t usually take, and when I went to get breakfast to take back to my room they would not allow you to remove anything from the breakfast room. We did discover an excellent Josephine Baker-inspired cocktail bar called Lovo Bar with high-end tapas. It was a real treat. We also had lunch at an excellent historical restaurant on Calle de las Huerta called Casa Alberto. We also enjoyed the “bull bar” La Torres del Oreo on Plaza Mayor.
Response from Iñaki Galve on Oct 13, 2023
Dear Kris,First of all, thank you for taking a few minutes to share with the entire Expedia community your opinion after your recent stay at Petit Palace Posada del Peine.We are sorry to hear that you were not completely satisfied after your stay with us. Little by little we are updating our hotel, we are removing the paper from the walls, painting, changing the TVs, lights, showers, etc. We hope to have the whole hotel finished by next year.Regarding the wooden post in the bathroom, as you know we are the oldest hotel in Spain, we have been open since 1610 and that wooden post you saw in the room is original from when the building was built, so we can not remove it because the building is protected by law as it is a historic building. Thank you very much, best regards,Iñaki GalveHost Petit Palace Posada del Peine

8/10 Good

Jose

Traveled with family
Liked: Amenities, property conditions & facilities
Perfect location; small rooms; great service; buffet beeakfast limited
Stayed 3 nights in Oct 2023
Response from Jorge on Oct 8, 2023
Dear Jose,Thank you for choosing us and for your comments.We are glad you enjoyed your time in here and delight we met your expectations regarding the service provided by our team.Regarding the size of the rooms, we have different types and categories (small, standar, superior...) so size depends on the reservation made. Do not hesitate to let us know your perception during your next visit in order to have the chance to offer you the one that best could fulfill your needs. Regarding the breakfats, we try to provide a great variety and the best quality. Do not doubt to send us your suggestions for improvement. It was a pleasure to assist you and we hope to do it again very soon.Kindest Regards,Jorge Fernández.Experience Manager.

10/10 Excellent

Kevin

Stayed 4 nights in Sep 2023
Response from Jorge on Oct 2, 2023
Dear Kevin,Thank you for choosing us and for leaving a comment.We are glad you enjoyed your stay and proud we met your expectations. It was a pleasure to assist you and we hope to do it again very soon.Kindest Regards,Jorge Fernández.Experience Manager.

10/10 Excellent

eyal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel ,spoted good.
Stayed 2 nights in Sep 2023
Response from James Tejada - Guest Service on Sep 22, 2023
Dearest Eyal,First of all, allow us to thank you for picking Petit Palace Posada del Peine for your stay in Madrid. We are also very grateful that you took the time to fill out our review. It really means a lot to us. 5/5 is wonderful to hear. We are very happy to know our historic building and location could meet your expectations. Were also glad we were able to give you and Liz the vacation you deserve. For your next stay in Madrid, we hope youll consider staying with us again. Until then, accept our warmest regards,James Tejada - Guest Service

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Little Hotel
Very friendly and helpful staff. Very clean. Excellent location.
Stayed 2 nights in Sep 2023
Response from Jorge on Sep 19, 2023
Dear Patrick,Thank you for taking the time to leave a comment about your stay with us.We are happy to know that you have enjoyed your time with us and that we have met your expectations.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Love the location and history of this hotel. My third stay in 5 years. Room was good with balcony. Tv in a strange location but couldn't really go anywhere else. Not there to watch tv anyway. Aircon was a bit noisy but efficient.
Stayed 6 nights in Sep 2023
Response from Jorge on Sep 19, 2023
Dear Guest,Thank you for choosing us and for taking your time and leave a comment.We are glad to know you enjoyed your time in gere and do not hesitate we take note of your comments regarding the TV and the air conditioning. Sorry for any inconvenience caused.It was a pleasure to assist you and we hope to do it again very soon.Kindest Regards,Jorge Fernández.Experience Manager.

10/10 Excellent

Javier, miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location
Stayed 1 night in Sep 2023
Response from Jorge on Sep 19, 2023
Dear guest,Thank you for taking the time to leave a comment about your stay with us.We are happy to know that you have enjoyed your time with us and that we have met your expectations.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager.

10/10 Excellent

Briana Van

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location! Friendly staff. Fun breakfast. Loved it.
Stayed 3 nights in Sep 2023
Response from Jorge on Sep 19, 2023
Dear guest,Thank you for taking the time to leave a comment about your stay with us.We are happy to know that you have enjoyed your time with us and that we have met your expectations.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager.

10/10 Excellent

neal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Madrid! Everything super close to the hotel! very good breakfast
Stayed 2 nights in Sep 2023
Response from Jorge on Sep 18, 2023
Dear Neal,Thank you very much for leaving a comment and for choosing us for your stay.We are proud we met your expectations, specually regarding the location and the breakfast, in wich we try to provide the best quality and a great variety.It was a pleasure to assist you and we hope to do it again very soon.Kindest Regards,Jorge Fernández.Experience Manager.

6/10 Okay

Songae, Montrose

Traveled with partner
Liked: Staff & service
The staff at the front desk were very friendly and helpful. But the noises from out side of hotel were pretty loud untill 1 a.m every night(we stayed for 5 days)then occasional drunk people out side, it was hard to sleep.
Stayed 5 nights in Sep 2023
Response from Iñaki Galve on Sep 12, 2023
Dear Songae, Thank you for your kind words. Our staff always aims to please and we are glad that we were able to please you in that regards. Regarding the night noise, we lament that these sounds were lounder than wanted. All of our rooms are sound proofed to an acceptable degree, but Madrid can sometimes produce too much noise to handle. In any case, for your next stay, we would be more than happy to suggest a quieter room on a higher floor. Kind regards,Iñaki GalveHost Petit Palace Posada del Peine

10/10 Excellent

Keval

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for everything Madrid
Stayed 3 nights in Sep 2023
Response from James Tejada - Guest Service on Sep 12, 2023
Dear Keval,Thank you for taking the time to leave a comment and, above all, for choosing us. We are glad that you enjoyed your stay and that we met your expectations, especially in terms of location and service.It has been a pleasure serving you and we hope to do so again soon. Kind regards,James TejadaGuest Service

10/10 Excellent

Artur

Stayed 2 nights in Sep 2023
Response from James Tejada - Guest Service on Sep 12, 2023
Dear Artur, We cant begin to tell you how happy we are regarding your review. 10/10 is what we aim for (sometimes higher) and we are glad that you thought so highly of us. For your next stay, we shall try and give you the same experience. Kind regards,James TejadaGuest Service

10/10 Excellent

Marlene

Stayed 1 night in Sep 2023
Response from Iñaki Galve on Oct 28, 2023
Estimada Mariene,Muchas gracias por haber compartido, con toda la comunidad de Expedia, su opinión tras su reciente estancia en Petit Palace Posada del Peine.Todo el equipo estamos muy felices por saber que ha quedado plenamente satisfecha tras haberse alojado con nosotros. Seguiremos trabajando para que todos los amigos que nos visitan se vayan con la misma sensación que usted.Muchas gracias, un saludo,Iñaki GalveHost Petit Palace Posada del Peine

10/10 Excellent

Firozi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The best thing about this hotel is the location being 5 min walk from many of the things we wanted to do. Room was clean and staff was extremely friendly and helpful. We would definitely stop at this hotel if we are back in Madrid. We highly recommend it to anyone especially families.
Response from Jorge on Sep 4, 2023
Dear Firozi,Thank you for taking the time to leave a comment and, above all, for choosing us.We are glad that you enjoyed your stay and that we met your expectations, especially in terms of location and service.It has been a pleasure serving you and we hope to do so again soon.Sincerely,Jorge Fernandez.Experience Manager.

10/10 Excellent

Joseph, Atlantic Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, we’re very concerned about anything you needed. Rooms were excellent and very convenient to nearby town events.
Stayed 2 nights in Aug 2023
Response from Jorge on Aug 28, 2023
Dear Joseph,Thank you for leaving your comment and for choosing us for your stay.We are glad to know that you enjoyed your stay and that we met your expectations.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager.

8/10 Good

Wilma

Liked: Cleanliness, staff & service
Great area
Stayed 2 nights in Aug 2023
Response from Jorge on Aug 24, 2023
Dear Wilma,Thank you for rating your experience and for choosing our hotel.We are glad to have met your expectations in general terms and we hope to see you again soon.Kindest Regards,Jorge Fernández.Experience Manager.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - Great price
Hotel was in a great location. The staff was friendly and provided guidance and tips on restaurants, tours, and transportation.
Stayed 3 nights in Aug 2023
Response from Jorge on Aug 22, 2023
Dear Guest,Thank you for choosing us and for leaving your review.We are proud we met your expectations, spcecially regarding the service provided. We are glad to know it makes your visit to Madrid better.We hope to welcome you again soon.Kindest Regards,Jorge Fernández.Experience Manager.

8/10 Good

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Madrid
Excellent hotel and the best location in Madrid. Very good breakfast and staff. Needs to improve the room air conditioner and the bed.
Stayed 1 night in Aug 2023
Response from Jorge on Aug 20, 2023
Dear Raul,Thank you for your commnets and for choosing us for your stay in Madrid.We are glad you enjoyed your stay and proud we met your expectations regarding the breakfast, location and service.Regarding the air conditioning, this year it is hotter than usual and we are sorry if the air conditioning did not seem enought to you. We take note and we will continue working in this aspect or any other that may need our attention.It was a pleasure to assist you.Kindest Regards,Jorge Fernández.Experience Manager.

10/10 Excellent

ANUNCIACION, Chagrin Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jorge on Aug 17, 2023
Estimada anunciación,Gracias por su valoración y por elegirnos para su estancia.Nos alegra haber cumplido con sus expectativas.Esperamos recibirla de nuevo muy pronto.Atentamente,Jorge Fernández.Experience Manager.