Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom VILLEMOMBLE

Hotel plein centre proche tout

Posted Apr 25, 2015
Pros: Personnel, douche hydormassante, petit déjeuner
Cons: Les chambres un peu exiguë mais difficile de pousser les murs. Prévoir à terme d'enlever cette moquette dans les chambres. une légère odeur persiste
Location: Puerta del sol et plazza major à 100 mètres, le dimanche proche du marché aux puces à faire absolument. les vendeurs ambulants un peu bruyant auour
L'hotel est tres bien situé entre plazza major et puerta del sol. - La proximité de puerta del sol permet un acces aux metros (prenez l'abonnement 10 voyages) et la situation central de nombreuses visites à pieds. le personnel est très sympathique. le petit déjeuner très copieux. Le seul défaut pourrait être l’exiguïté des chambres pour un 4 étoiles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Small room but great location

Posted Apr 13, 2015
I really liked the location of the hotel. However or room was very small.. No privacy. The resturant had a mildew smell about it, but food and coffee hit the spot!! So if you like place with good location and nice breakfast and you can ignore everything else, this is you place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
Great location and nice boutique hotel. Right in the heart of plaza mayor so could be noisy but close to everything. Only drawback was very hard bed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Heilt greit. Minus for vegg til vegg teppe og lave knevegger (kunne knapt gå oppreist i rommet).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Ideal location in Madrid

Posted Feb 22, 2015
Pros: Location, helpful staff, good WiFi.
Cons: Tone down the strength of the fragrance in the lobby.
Location: Plaza Mayor (and the market just beyond it). Puerta del Sol for activity and convenient metro & cabs.
This review is from an off-season (February) stay. The location of this hotel was perfect for us: just steps away from Plaza Mayor and a few minutes' walk from Puerta del Sol. We enjoyed the fact that the street got a little busy in the evenings yet we were able to sleep well as our 5th floor room was far from the noise. The hotel staff was extremely helpful and polite. The only drawback, we felt, was that the fragrance pumped into the lobby was overpowering. We considered the Petit Palace Posada del Peine to be an excellent value.
Comment from Hotel Management
Mar 6, 2015 by David, Hotel Management
Dear L, first all, thank you for choosing us for you stay in Madrid, and thank you for sharing your comment abaut our hotel. We are very happy that you had a nice stay with us, and you could enjoy of our service and central location.Thank you.We hope see you soon again.Best regards.Maria Garcia.Fornt Desk Manager.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

Nice location

Posted Feb 12, 2015
In the middle of most sightseeing location, it is very good. Room is clean and nice.
Comment from Hotel Management
Mar 6, 2015 by David, Hotel Management
Dear Mandy,fist all, thank you for choosing us for your visit to Madrid and thank you for sharing your experience about your stay in our hotel.We are very happy to know that you had have a nice stay with us, and that our central location allowed you visit the city easily. Will be a pleasure see you again.Thank you.best regards.Maria Garcia.Front Desk Manager.
2 out of 5
by A verified travelerfrom M

Ubicación inmejorable. Habitación incomoda

Posted Feb 2, 2015
La habitación era súper chiquita y para ser un 4* no tenía dicha comodidad. Tuvimos problemas con las luces y la cisterna del baño. No se corresponde con las estrellas que tiene. Lo mejor, la ubicación .
4 out of 5
Recommended
for Families
by A verified traveler

Topp beliggenhet

Posted Jan 22, 2015 on Hotels.com
Fin beliggenhet rett ved Plaza Mayor i Madrids historiske sentrum. Kort vei til severdigheter og shopping. Hotellet har greie rom. Liten minus for glassdør inn til badet.
Comment from Hotel Management
Mar 28, 2015 by David Chia, Hotel Management
Dear Guest, Thank you for you commnent about your stay in our hotel, for us is very importat that you share your opinion. We are very happy to know that you enjoyed of our facilities and services, and that overall you spent a great stay with us.We hope see you soon. Thank you.Best regards.Maria Garcia. Front Desk Manager.
2 out of 5
by A verified travelerfrom roma

ottima solo la posizione

Posted Jan 12, 2015
Pros: la posizione
Cons: forte odore di fogna nella hall
Location: posizione centralissima
periodo di capodanno 4 notti in camera interna. non ho piu nuklla da aggiungere
Comment from Hotel Management
Jan 27, 2015 by David, Hotel Management
Caro Filippo, Grazie per il tuo commento. Un saluto.Maria Garcia. Front Desk Manager.
4 out of 5
Recommended
for Couples
by Jamesfrom Columbus, OH

Great location, great breakfast, needs maintenance

Posted Jan 11, 2015 on Hotels.com
Petit Palace is extremely well situated in Madrid. It's right in the pedestrian zone near Plaza Mayor and Plaza Puerta del Sol. We walked over to the New Year's Eve festivities at Puerta del Sol in minutes. Parking is available at the Plaza Mayor underground lot, only a few minutes walk from the hotel, at about 2/3 of the regular cost with proof of hotel stay. The room was clean and ample amenities were provided. The breakfast was amazing! Lots of food, excellent variety. Friendly breakfast staff. The front desk staff were ok. A couple were helpful. Another was dismissive and snobbish. A staff member we spoke with over the phone on New Year's Eve failed to warn us that part of Calle Mayor would be closed for the night, making it impossible to get to the lot. This even though we specifically called to ask about parking. In general, though, our experience at Petit Palace was fair to good. We rated the condition poor since there were many minor maintenance issues. There are LOTS of places to stay in Madrid so we expected better. To provide examples, issues in the bathroom included a broken shower door, a sink that didn't fully drain, a broken sink stopper, a broken toilet paper holder (the roll kept falling off), empty brackets/missing shelf in shower (nowhere to put toiletries), a large chunk missing from the toilet seat lid, and an erratic showerhead. Petit Palace was a good hotel, but next time, we'll probably stay somewhere else because there are so many options.
Comment from Hotel Management
Apr 4, 2015 by David Chia, Hotel Management
Dear James, thank you for sharing your experience in our hotel, for us is very important all review, as them help us to improve our service and facilites. While I wish you had a better experience, we are very happy that you could enjoyed our grat location and that liked you our full buffet breakfast. Hoe¡wever, we work to improve the stuffs that you dind´t like you, you can be sure. Thank you again, Best regards. Maria Gacia.Front Desk Manager.
Comment from Hotel Management
Apr 4, 2015 by David Chia, Hotel Management
Dear Guest, Thank you for sharing your experience in our hotel.All comment are very important for us, as them help us to imrpove our serivce and facilities. While we wish you had a better experience, we are very happy to know that you could enjoy of our prefect locations and our breakfast. However, we note the stuff that didn´t like you, and we work to improve them.Thank you so much agan. Best regards. Maria Garcia. Front Desk Manager.