Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Boston, MA, USA

Good location. Large room for our family.

Posted Apr 14, 2014
Pros: Location. Size and layout of room for family of four.
Cons: Deal with foul odor in room. Clean up, make more attractive patio outside room. A more helpful, friendly staff.
Location: Walking distance to all of the main areas of the old city.
We were mostly pretty disappointed in this hotel. We had a family room, double bed plus bunk beds for our daughters, on the first floor. The size and layout of the room was fantastic. There was an unpleasant odor (musty-mouldy), however, and the baseboards looked as though there had been a flood at one time. There was a little patio attached to the room that was bare concrete with a single small table and single chair, and it looked as though it hadn't been swept or cleaned in awhile. A great idea but uninviting. Some of the staff were nice but we had issues here as well. When I finally asked to speak with the manager, things got a little better. I would not call this a 4 star hotel and really don't know how it got this designation.
4 out of 5
for Everyone
by scarlett from Auckland

Nice hotel close to shopping

Posted Apr 11, 2014
Very nice receptionist. Good breakfast. Wifi is fast.
5 out of 5
by Mike B from Birmingham

Laptop in room

Posted Jan 8, 2014 on Hotels.com
As well as free WiFi there was a laptop provided in the room. All the latest gadgets including a massage shower. This is why they are called High Tech Hotels.
5 out of 5
for Everyone
by Jack from Victoria BC

Excellent Location, Accommodating Staff

Posted Nov 15, 2013
Pros: Staff, Location
Cons: Simple on-off switch on bed lamps would be nice. They are very bright halogen lamps.
Location: 100 meters to Santo Domingo Metro. Good food nearby in direction of Praca Mayor.
An excellent mid priced hotel. Will stay again. Plus: Super helpful and cheerful staff, could not do enough for you, excellent location 2 minutes from Metro. Free WiFi. Minus: Not much. I did not care for the double glass on the bath which did not allow for much privacy. Reading lamps on bed did not turn off independently. Remedied by removing bulb. Taxi driver did not know hotel. Insisted that it did not exist. Essential that you bring address as there are many Petite Palace hotels.
5 out of 5
for Everyone
by fiona from uk

Great location!

Posted Nov 9, 2013
Pros: Location and staff
Cons: The shower!!!
Location: Palace and the metro station was so close and so easy to use
The hotel was really reasonably priced and in an excellent location. Staff were very helpful and the breakfast was good. Really great hotel. Excellent for families.
3 out of 5
for Couples
by SD from London

Great location, does the job for a short weekend

Posted Oct 23, 2013 on Hotels.com
The location cannot be matched, the staff are really friendly and helpful and breakfast was great. I imagine at one point this hotel was top of the range chic but the chic decor has not aged well and it's a little tired. All in all good stay but 4* it is not.
3 out of 5
by Gamble from Madrid

great location, but not comfortable

Posted Oct 4, 2013 on Hotels.com
would not go back
2 out of 5
for Couples
by Amy from Dallas, TX

Choose any other hotel

Posted Oct 1, 2013 on Hotels.com
The rooms must share an air vent because every time someone smoked in a room near us we could smell it even though it was non smoking. The beds are terrible, hard and you can feel the springs. We switched rooms and it was the same thing. This place is so bad we canceled our petit palace reservation in sevilla after staying at the one in madrid and booked another hotel. The only redeeming quality was the location. It is in a good area but there are tons of other hotels on that same block that looked way nicer.
3 out of 5
for Everyone
by A verified traveler

Central position

Posted Sep 8, 2013
Pros: Shower, safe and aircon
Cons: Softer mattress, unclutter room Pp
Location: No
Mattress hard, carpet threadbare in places, shower magnificent,air con worked very well, free wifi handy But lap top snd tv did not leave much room for personal items, free safe easy tp use,breakfast room Cramped, food good coffee good but mac Pphine often not working fue to lack of milk
5 out of 5
for Everyone
by A verified traveler

Great hotel, in the center of everything!

Posted Aug 30, 2013
Pros: The Rooms and the close shopping streets
Cons: The computers in the rooms are too slow to use
We were there for 8 days and had a great time there because it is close to everything and Close to the metro!