Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from from florida USA

Modic. Well located. Pretty and comfortable

Posted Jun 24, 2015
We had the best experience in this hotel. The bathroom is nice and functional. The shower is perfect. The room was clean. Everything smelled nice. Yhe only thing is that the matresses are very firm so if you dont mind firm matresses, then the experience is 100 percent wonderful
Comment from Hotel Management
Jun 30, 2015 by Isabel, Hotel Management
Dear Guest, thank you very much for such a nice review. We are delighted that your experience with us was great and that our facilities and cleanliness were to your liking. As for the mattresses, we are very glad to inform you that we are now undergoing a refurbishment process and our mattresses are being replaced with new and softer ones. We hope to see you back again at Petit Palace San Bernardo! Kind regards, Isabel Rodríguez || Front desk manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

hotel close to historical Madrid, value for money

Posted Jun 24, 2015
Pros: location , modern amenities and design, value for money
Cons: smiling staff
Location: hotel conveniently located near historical Madrid (plaza mayor, royal palace, puerta del sol) and at the same time right next to Gran Via nightlife di
hotel conveniently located near historical Madrid (plaza mayor, royal palace, puerta del sol) and at the same time right next to Gran Via nightlife district. Boutique hotel in attractive modern design with up-t-date amenities. Hotel staff courteous but cold
Comment from Hotel Management
Jun 30, 2015 by Isabel, Hotel Management
Dear Guest, thank you for your review. We are happy that our facilities were to your liking and that our central location was useful to you. We thank you for your feedback, as it helps us improve and we will try our hardest to deliver the best service possible. Kind regards, Isabel Rodríguez || Front desk manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Small but nice. Very close to 3 different metro s

Posted Apr 27, 2015
Pros:
Friendly, responsive staff. Helped us to print our boarding passes and by on tine ticket for Prad0.
Comment from Hotel Management
May 29, 2015 by Isabel Rodríguez, Hotel Management
Dear Guest, thank you very much for leaving a comment about your stay. We are more tan happy to read that our staff was efficient and helpful to you, as we are always trying our bestso we provide an excellent service to our guests!
4 out of 5
Recommended
for Everyone
by A verified traveler from Milano

Ottima posizione per la visita della città

Posted Apr 22, 2015
Pros: La posizione.
Cons: La colazione dovrebbe essere compresa nel prezzo del pernottamento
Location: Perfetta per raggiungere velocemente sia Plaza Mayor che Puerta del Sol che il Palazzo Reale e tante altri siti. Inoltre vicino alla metropolitana
Hotel in ottima posizione centrale per la visita dei principali siti della città, servizio di reception ottimo, pulizia nella camera buona, zona sostanzialmente tranquilla pur essendo nel cuore della città. A 50 mt c'è la metropolitana, sempre in zona si trovano molti ristoranti, bar, supermercato e negozi.
Comment from Hotel Management
May 29, 2015 by Isabel Rodríguez, Hotel Management
Dear Guest, thank you so much for your nice review! We are delighted that our central location, as well as our efficient staff and the cleanliness of our facilities were so much to your liking! We hope to see you back at Petit Palace San Bernardo soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Location location location

Posted Apr 19, 2015
I stayed 2 nights in Madrid, I reach most of the attractions by walking. This hotel is in the heart of Madrid. The public transportation is too close. The room was a lil bit small but I never mind it was short trip. If you want to discover Madrid in very short trip, I recommend this hotel.
Comment from Hotel Management
May 29, 2015 by Isabel Rodríguez, Hotel Management
Dear Guest, thank you very much for highlighting so much our central location, as we are in the very heart of Madrid, close to many points of interest as well as shops, restaurants and public transport stations. We are sorry to hear that you found your room to be small. We want to remind you that our staff is 24 hours at the front desk, willing to help our guests with anything they may need, so we would have gladly changed you to any other room where you could have felt more comfortable. Thank you very much for your nice review. Kind regards.
4 out of 5
Recommended
for Families
by Göran from Göteborg

Bra läge

Posted Mar 14, 2015 on Hotels
Rummen åt gatan var lite störande pga all trafik
Comment from Hotel Management
Apr 28, 2015 by Ursula Gonzalez, Hotel Management
Dear Guest, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our staff´s work, and hope to see you again very soon. Sincerely, Isabel rRodriguez Front Desk Manager
5 out of 5
Recommended
for Couples
by Gusto from Melbourne, Australia

Highly Recommended

Posted Jan 15, 2015 on Hotels
I would recommend this hotel to anyone. Great service from staff, strategic location, nice room. If the lift didn't break down on one of the five days we were there, I would have given this a hotel a 10 out of 10.
Comment from Hotel Management
Apr 28, 2015 by Ursula Gonzalez, Hotel Management
Dear Guest, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our staff´s work, and hope to see you again very soon. Sincerely, Isabel Rodriguez Front Desk Manager
Comment from Hotel Management
Apr 28, 2015 by Ursula Gonzalez, Hotel Management
Dear Guest, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our staff´s work, and hope to see you again very soon. Sincerely, Isabel Rodriguez Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from España. Murcia.

Un lugar comodo y céntrico.

Posted Jan 7, 2015
Pasamos tres dias en este hotel y todo estuvo correcto, no utilizamos ningun servicio de desayuno o comida ya que el comedor es muy pequeño. El lugar es perfecto, centrico y bien comunicado. Las habitaciones estan correctas, limpias y modernas. Suelo ir bastante a este hotel, esta dentro de lo que yo exijo.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Bien situado

Posted Dec 26, 2014 on Hotels
Estancia agradable. Cumple con su cometido pero el personal de servicio sin experiencia aparente....
Comment from Hotel Management
Feb 6, 2015 by Ursula Gonzalez, Hotel Management
Etimado cliente. Ante todo agradecerle su visitita y el tiempo dedicado a sus comentarios. Lamento profundamente que el personal no aparentara la experiencia que tiene. Esperamos poder volver a atenderle en el futuro para asi poder demostrarle nuestro buen hacer para con el cliente. Gracias nuevamente por su tiempo y reciba un cordial saludo
4 out of 5
Recommended
for Personal Event
by Rene from Danmark

Beliggenhed i tip-top

Posted Dec 25, 2014 on Hotels
Fint hotel - fantastisk beliggenhed. Dejligt man kan have sin hund med uden ekstra gebyr. OK morgenmad til 8€ - valgte dog at finde morgenmad ude i byen for de samme penge de sidste 2 dage. Fri WIFI ikke er = godt WIFI...men det var der og kunne holde lige holde en Skype uden billede.