Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Béziers

Hôtel bien situé

Posted Jun 17, 2015
Pros: La gentillesse du personnel, le design
Cons: Une odeur désagréable dans la salle de bain
Location: Quartier chic de Madrid, restaurants à proximité
Hôtel bien situé, proche des musées, en face du Parc du Rétiro, sur une belle artère de Madrid. Le matin il nous est arrivé d'emprunter des vélos à l'hôtel et de faire le tour du Rétiro : ballade très agréable. Endroit calme, petit déjeuner copieux, personnel aimable. La mauvaise nouvelle c'est qu'on m'a tiré le portefeuille du sac que j'avais dans le dos dès le premier jour dans la rue alors un bon conseil : méfiez-vous des pickpockets !
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

good location

Posted Jun 10, 2015
Pros: Friendly staff and great location.
Cons: People should be warned about the noisy situation of the front rooms. We paid more for a room with a view, which was impossible to sleep in.
Location: You can walk to practically everywhere, or if you don't like walking, there is a tube within 5 minutes walk.
The hotel is in a good location close to the Retiro Park and the three major museums. However, be warned about taking a room that looks over the park. Because the photos on the website look like it backs directly onto the park, I specifically requested this. Unless you are a very sound sleeper, don't! There is a very noisy road between the hotel and the park, with heay traffic stopping at lights right in front of the hotel and then roaring off again all through the night. This made getting a good night's sleep well nigh impossible. The balcony doors do not cut out this noise sufficiently. Because I had specially requested this room, we stuck it out for a few nights, hoping to get used to it. We did not. However, once we told the hotel staff they were very nice about it, changed us to an interior room, and made up for the smaller bed by offering us free breakfast, - should have complained sooner.
Comment from EPC
Jul 30, 2015 by rebecca, EPC
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel bij prachtig park.

Posted May 16, 2015
Pros: Goed verzorgd met aardig personeel.
Cons: Betere bedden.
Location: Ligt ver van het centrum, maar wel dichtbij het grote park Retiro dus heerlijk rustig.
Prima hotel om met kinderen te verblijven. Hadden een familiekamer met stapelbed voor de kinderen. Andere bedden waren vrij hard dus niet echt heel lekker geslapen.
Comment from Hotel Management
May 27, 2015 by Maria, Hotel Management
Dear guest, Thank your for your review. We are glad you spent a grate stay with your familly. We consider your suggestion about our mattress, we willdo our best to improve this matter. Best regards from all the staff.
5 out of 5
Recommended
for Families
by A verified traveler from edinburgh

An oasis of peace in the hot bustling city

Posted May 12, 2015
Pros: Location. Value for money.
Cons: My wife suggests lose the shower cap and add body lotion to the complimentary toiletries in bathroom.
Location: Easy walk to Plaze Mayor. Right across road from the delightful Retiro Park.
Great location opposite gates into Retiro Park. Perfectly quiet. Breakfast at additional cost but well worth it. A fabulous spread of fruit, pastries, ham, cheese, coffee and even a glass of red wine for the brave. No need to interact much with the staff but left luggage was easy and free. Wi Fi a bit slow but quite functional. Nicely quiet and efficient Aircon in the room.
Comment from Hotel Management
May 14, 2015 by Maria, Hotel Management
Dear Maxwell, Thanks for you nice words about your experience in our hotel. Best regards from all the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Staffordshire, England

Nice Hotel

Posted May 10, 2015
Loved the location, directly opposite Retiro Park but within easy walking distance to shops, bars and restaurants. Hotel rooms nice and modern. Good variety of food for breakfast, including a good choice of different strengths of coffee. I would be happy to stay there again
Comment from Hotel Management
May 14, 2015 by Maria, Hotel Management
Dear Diane, We are glad you had a nice stay. It will be a pleasur to recive you next time you visit Madrid. Thanks and kind regards.
5 out of 5
Recommended
for Families
by Juan Carlos from Mexico DF

Extraordinario

Posted May 4, 2015 on Hotels
Un hotel muy centrico , bien ubicado y extraordinario servicio
Comment from Hotel Management
Jul 18, 2015 by Maria, Hotel Management
Mil gracias Juan Carlos sus amables palabras. Es un placer para nosotros que hayan estado cómodos en nuestro hotel. Un abrazo de parte de todo el equipo.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted May 3, 2015 on Hotels
Comment from Hotel Management
Jul 18, 2015 by Maria, Hotel Management
Dear guest, Thanks for your evaluation. Kind regards
4 out of 5
Recommended
for Families
by Lisa from US

Very nice stay

Posted Apr 14, 2015 on Hotels
very nice hotel. Front desk staff very helpful, especially Eva, she was 5 star!! our room was nice, good size, small terrace opened to an inside courtyard that was fairly noisy and it was hot (no a/c) so that was a bit of a downfall that we had to listen to the noise to get fresh air. Breakfast was great, a lot of choices. Location was great too, right across the street from Retiro Park.
Comment from Hotel Management
Jun 20, 2015 by Maria, Hotel Management
Dear Lisa, Thanks a lot for your kind words about your stay. We are glad think we are a great option for a stay in Madrid. Many thanks from all the staff.
4 out of 5
Recommended
for Families
by Ruben from זכרון יעקוב

כדאי

Posted Apr 11, 2015 on Hotels
מלון יפה השוכן בבית ישן שסודר כמלון. החדר היה מצויין, יפה, בלקון והמיקום נוח. למרות קירבתו היחסית לכל השמשנו במוניות .בעיקר בחזור מהליכות ממושכות. מחקיר שרות חרדים וארוחת הבוקר גבוהים מאוד.
Comment from Hotel Management
Jun 13, 2015 by Maria, Hotel Management
Dear Ruben, Thank your for your kind words about your stay. Best regards from all the staff.
3 out of 5
by A verified traveler from buxton, england

lovely people,no air conditioning

Posted Apr 10, 2015
Pros: friendly,helpful staff groovy decor
Cons: air conditioning when warm no view
Location: perfect location next to retiro park
lovely staff,very nice rooms, first warm week of the year but despite requests no air conditioning all week which was a major flaw.
Comment from Hotel Management
Apr 14, 2015 by Maria, Hotel Management
Dear Andy, Thank you for your reviews about your stay with us. We apologize about the air conditioning, now in spring season there's some days hot, others cold, so we try to provide you the best conditions. Sorry for that, and thanks again for your nice words.