Ratings based on 398 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bergamo

hotel in posizione eccellente

Posted Apr 28, 2015
Pros: posizione la simpatia e accoglienza del personale
Cons: colazione x noi italiani un po' cara ,considerando che siamo abituati ad un cappuccio e brioches
Location: ottima posizione, da cui si può raggiungere ogni luogo della città anche a piedi, x i più pigri a 200 mt fermata della metrò
3 giorni bellissimi, museo del prado, museo sofia reina, palazzo reale, cattedrale, puerta del sol, plaza major, corrida parco del buen ritiro gran via x lo shopping, mercato di san miguel e degustazioni di ottimo cibo, una citta viva e accogliente
4 out of 5
Recommended
for Other
by A verified travelerfrom Comté de Provence

Posted Apr 17, 2015
Pros: Chambre très silencieuse.
Cons: Odeur de croissant à 7 heures le matin...
Location: Central, commerçant, animé ; je n'ai pas eu le temps d'approfondir.
Très bien situé, dans une rue calme, à proximité immédiate du métro, tout près du centre-ville.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

The room

Posted Apr 10, 2015
Pros: The staff was helpful.
Cons: The toilet plumbing.
Location: The proximity to the Plaza del Sol was great. You could walk to the Prado.
The mattress was extremely hard, the pillow small and there were only sheets on the bed. The bathroom had a slight sewer smell when you flushed the toilet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newcastle-upon-Tyne, UK

Nice hotel, great location

Posted Mar 1, 2015
Pros: Fantastic location. Clean and modern. Friendly staff. Plenty of rooms.
Cons: Entrance into the hotel. Maybe install a buzzer instead of having to catch the attention of the staff behind the desk to open the door.
Location: Walking distance of central Madrid and metro stations if you need to travel further out. Great bars and restaurants just South East of Puerta del Sol.
Booked this hotel for my brothers stag do weekend at the end of January 2015. 12 people across four triple rooms. Reserved the rooms online and paid at the hotel. I had to make a few amendments to my booking prior to arrival and the hotel was up to date with my booking details when we arrived. Lobby, corridors and rooms aren't huge, but more than enough room for us. Location and price were fantastic!
Comment from Hotel Management
Apr 14, 2015 by trescruces@petitpalace.com, Hotel Management
Dear guest, Thank you to let Tripadvisor users and us know about your experience in our Hotel Petit PAlace Tres Cruces. We are glad to know that you had a good stay with us and that our services met your expectations. We will pass along your congratulations to the entire hotel staff, We would be delighted to welcome you back soon. Warmest regards. Pablo Rozas (Jefe de Recepion)
5 out of 5
Recommended
for Everyone
by A verified traveler

Gemütliches Hotel in sehr zentraler Lage

Posted Jan 29, 2015
Alles wichtige fußläufig zu erreichen. Kleines gemütliches Zimmer, top modernes Bad. Sehr leckeres Frühstücksbüffet. Im Zimmer war die Lüftung leider etwas laut... Ansonten sehr zu empfehlen und nächstes Mal wieder!
Comment from Hotel Management
Mar 12, 2015 by Pablo Rozas, Hotel Management
Dear Guest, Thank you for giving us your comments who give us the opportunity to improve our service. We are glad that you enjoyed your stay and that we have reached your expectations, our team works hard every day to provide you the best service. We hope to see you again if you come back to our city in near future. Best Regards, Pablo Rozas (Front Desk Manager)
3 out of 5
Recommended
for Everyone
by A verified traveler

short city break

Posted Jan 27, 2015
Pros: great location for sight seeing, right in the mix but be prepared for the late night noise
Cons: Its OK but a refresh wouldn't go a miss
Location: lots to see and do, lots of attractions are walkable
stayed 2 nights, friendly helpful staff. Room OK but could do with facelift, shower leaked all over the floor of the bathroom.
Comment from Hotel Management
Mar 12, 2015 by Pablo Rozas, Hotel Management
Dear Guest, Thank you very much for your kind review regarding your last stay in our hotel. We are very glad to know that you have enjoyed the city thanks to our great location. We hope to see you soon back! With the best wishes, Pablo Rozas Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

excelente hotel

Posted Jan 25, 2015
Esta ubicado a solo pasos de la estación del metro en pleno centro de la ciudad ! El personal muy amable, las habitaciones muy limpias y comodas , de regresar a madrid no dudaria en quedarme de nuevo! Lo recomiendo al 100%
4 out of 5
Recommended
for Couples
by monafrom Oslo

Helt ok.

Posted Jan 25, 2015 on Hotels.com
Hyggelig betjening og god service. Bra beliggenhet.
Comment from Hotel Management
Apr 14, 2015 by Pablo Rozas, Hotel Management
Dear guest, Thank you very much for your feedback. We would like to thank you for taking the time to send us your comment about your stay in our hotel. We are pleased to know that we met your expectations and that our location, our guest’s satisfaction is our objective We hope you will join us again in the near future. Kindest regards. Pablo Rozas (Front Desk Manager)
5 out of 5
Recommended
for Families
by Encarnacionfrom Ibiza

Lugar céntrico y acogedor.

Posted Jan 20, 2015 on Hotels.com
Lugar tranquilo, céntrico y acogedor, perfecto para un fin de semana en el centro; todo muy cerca y acceso al metro en pocos minutos.
Comment from Hotel Management
Apr 18, 2015 by Pablo Rozas, Hotel Management
Estimado cliente, Muchas gracias por sus amables palabras sobre nuestro hotel y sus experiencias en ello. Estamos muy felices de saber que disfrute de sus estancias con nosotros y de saber que siempre hemos cumplido con sus expectativas. Esperamos volver a verle de nuevo en un futuro próximo. Atentamente Pablo Rozas (Jefe de Recepción).
4 out of 5
Recommended
for Families
by A verified traveler

Bueno

Posted Jan 16, 2015 on Hotels.com
El único problema fue el baño todo lo demás bien
Comment from Hotel Management
Mar 28, 2015 by Pablo Rozas, Hotel Management
Estimado Cliente, Muchisimas gracias por compartir su experiencia en Expedia,com, nos alegramos mucho de haber cumplido con sus expectativas. Lamento el problema del baño, tampoco puedo decirle nada al respecto ya que no me indica lo sucedido. De todas formas transmitirle que estamos deseosos de que vuelva a hospedarse con nosotros. un afectuoso saludo. Pablo Rozas (Jefe de Recepción).