Ratings based on 85 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
3.6 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Lou from Philadelphia
Wear-and-tear, disorganized breakfast areaPosted Sep 10, 2013
Location: Located very centrally in Madrid. There is a parking lot nearby but it will cost you about 25 euro per day, taking into account a 10% hotel discoun
This hotel is showing a lot of signs of wear and tear. The decor is mostly dark, with wallpaper everywhere that is separating at the seams or has scratches or small tears. The carpets smell musty in the hallways and the rooms. Our bathroom had pure white tiles that had all sorts of little black spots on them (mildew?). They had left chocolates as a welcome treat on the bed that were completely melted inside the wrapping. The next morning we decided to use their breakfast buffet because we were in a hurry to catch a plane. The breakfast area turned out to be incredibly tiny, as well as the buffet. There was one coffee machine producing relatively low-quality espresso-like coffee. Spoons and other utensils were hard to find. Because the main breakfast area was so small, they had another breakfast area with 4 tables around the corner from the reception desk, but that meant carrying your breakfast from the buffet across the (small) lobby to the second sit-down area. All in all, this part seemed subpar and disorganized.
for Getaway With Friendsby D from Lundgren
Great location.Posted Sep 3, 2013 on Hotels.com
Great as a place to simply sleep and leave your stuff. No kettle cups or glasses in the room, but there is a mini-fridge and small minibar selection.Room was compact, had just about enough room in the hall for a small suitcase. Its location is tremendously convenient, very close to attractions, tour buses, theatres and subway station.
for Everyoneby Sean from London
Great locationPosted Aug 27, 2013
The hotel itself was ideally located just off the Gran Villa, with a short walk to Puerto Del Sol. The staff were friendly and engaging, offering assistance in a pleasurable manner, in particular the night porter Victor - he went to the trouble of briefing us about all aspects of the town and nightlife, what to watch out for etc. The rooms were clean and comfortable, there isn't not much more we could have asked for. The only down side was a faulty lock on our room door, we reported this to be told they knew of the problem prior to our stay - therefore it was disappointing to have been allocated the room.
Recommendedby Dennis from Houston
Nice HotelPosted Jul 24, 2013 on Hotels.com
Overall very good. People helpful, friendly. Great location. Good part of the city. Room a little small but nice. Would stay here again.
for Couplesby Carlos M from Puerto Rico
GOOD HOTEL AND BETTER LOCATIONPosted Jul 11, 2013 on Hotels.com
As always Petit Hotels are well located and maintain 100% cleanliness areas. This location in the center of Madrid could not be better.
for Familiesby GM
Posted Jul 3, 2013 on Hotels.com
for Everyoneby Nana
Might be liked by studentsPosted May 14, 2013
Pros: Close to Metro and within walking distance to much of Madrid. Had access to much Hi Tech stuff. W did not use any of it.
Cons: Communication between staff & guests. There were no information packets in the room for TV, Phone ,Electricity use. WE had to ask many questions.
Location: Centrally located to many plazas and restaurants and shopping areas. Very near the Metro which is beautiful and clean and easy to use.
Found the hotel very dismal in color scheme. Walls were dark grey; minimal lighting; Hallways always dark. Room depressing. Only CNN in english on TV. Bathroom had no shelves in shower stall. Soap on floor!!
Recommendedby David from USA
Great LocationPosted May 9, 2013 on Hotels.com
Location and front desk staff are the two best things Petite Palace Tres Cruces has going for it. Otherwise it is a typical European hotel. The location could not be better. It is one-half block off of Gran Via, one of Madrid's main roads, and two blocks from Madrid's main square. Many tourist sights, such as the Presidential Palace, are within easy walking distance. There are too many restaurants, tapas bars, etc. to count within easy walking distance. The front desk staff, especially Judith, were very helpful and easy to work with. The room itself, while clean, was drab. It was a quiet location with little or no noise from the street or adjoining rooms. Gray walls, gray carpeting,dark furniture and small, with the bed taking up most of the room. The bathroom was good sized as was the shower, but in an uniquely European touch the shower door did not cover the entire shower and as a result the floor was completely covered in water after each shower. I spoke with a hotel employee who told me this was a problem throughout the entire hotel. While the room was drab, I didn't think it mattered as all I did was sleep there, there was too much to see in do in the immediate area to stay in the room. I would stay there again just for the superior location.
for Familiesby Sue from Dublin
Close to main shopping area off Gran ViaPosted Apr 9, 2013 on Hotels.com
Good location, very central. Hotel was close to some underground parking but staff were not very helpful or informative about parking/rates/general area information or that special discounts were available. This is one of a number of Petit Palace Hotels in the vicinity and we have found this hotel chain to be really friendly, helpful and modern in the past. However, the staff did not speak much English at this hotel and were not very helpful at all. Also, it is worth noting that the free internet usage is for one piece of apparatus at a time so if you plan to use more than one you will need to be issued with separate codes for each at the front desk.
for Business Travelersby A verified traveler
Posted Dec 27, 2012 on Hotels.com