Great location on the Cava Baja and a really charming space, including a good restaurant. The problem was an AC unit that was blowing arctic air onto the bed, which had only a thin sheet with no blankets in the room. It was 107 degrees in Madrid, so we needed AC, but this split unit was ridiculous and it would not adjust, no matter what temp I set it to, and led to a pretty uncomfortable and sleepless first night. I told the woman at the front desk, but she insisted there was nothing wrong with the unit and took pains to explain at some length the rudiments of AC. I asked for a blanket, which you’d think was a simple request and solution, but got a lot of resistance for reasons I didn’t understand. She told me they only had a ¨Nordics¨ and held her hand to indicate it was too thick for the season. I said it didn’t matter if it was thick, but she really didn’t want to give us a blanket. She suggested we just open the window — not an option either for the heat or the noise that would come into a street-facing room on a Friday night in the wonderfully social Cava Baja. Eventually, after quite a lot of back and forth that carried into the evening, she finally agreed to bring the “Nordic,” which was just a regular duvet cover. I didn’t get the whole interaction, which just seemed unnecessary. A four-star hotel should have blankets available — in the room let alone on request. It was a disservice to an otherwise really nice place.