Ratings based on 226 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom y

Sehr gut und günstig!

Posted Jan 20, 2015
Ich war sehr Positiv überrascht! Ich habe nicht viel bezahlt, aber es ist ein sehr schönes Hotel. Zimmer, Lage umd Frühstück, alles bestens!
4 out of 5
for Everyone
by A verified travelerfrom Washington DC

Clean decent, close to Bernabeu, but no perks

Posted Jan 2, 2015
Pros: I liked the proximity to the metro and the Bernabeu stadium.
Cons: Convert to nonsmoking facility or segregate smoking floors. Staff could be friendly (they weren't rude, just not particularly friendly).
Location: Metro and stadium close. Good restaurants within walking distance. Cervezarias within walking distance; shopping malls within walking distance.
This hotel was within 5-minute walking distance of the Real Madrid stadium and a good metro line to go downtown. The room was clean, comfortable and convenient...and that's about it. The staff was courteous and cordial but particularly friendly or helpful. They do speak English. There are some good restaurants within walking distance including (apparently) the one in the hotel--we didn't actually go there. The "business center" is a desk with a computer and printer in the front lobby. Bottled water from the minibar was €3.50, but at the corner store down the street the EXACT same water was €.29 (FYI). The hallways are very smoky; I don't know whether you can actually smoke in your room. Good value for the price you pay, but do not expect anything beyond a comfortable room and bed. The distance to the stadium was the main reason for this pick. But for that, my next trip to Spain will include a stay at a nicer hotel downtown .
3 out of 5
by A verified travelerfrom Tarragona

hotel no apto para niños

Posted Dec 30, 2014
Pros: La proximidad al Santiago Bernabéu.
Cons: Ofrecer una buena calidad en las habitaciones triples.
Location: Buena ubicación.
En mi estancia anterior por motivos de trabajo, las habitaciones no tenían ni punto de comparación comparándolo con la vez que asistí con la familia. el colchón de la cama supletoria no tenía ni cinco centímetros de espesor, la puerta del cuarto de baño no cerraba y la limpieza dejaba que desear. En conclusión, me esperaba la calidad vista anteriormente. Decepcionado.
Comment from Hotel Management
Jan 2, 2015 by carmen goizueta, Hotel Management
Estimado cliente: Gracias por sus tiempo para escribir sobre nuestro hotel. Lamento que en esta visita no hayamos cubiertos sus espectativas y tomamos nota de sus comentarios para intentar mejorar los aspectos que nos señala. Atentamente Carmen Goizueta Directora Rafaelhoteles Orense
5 out of 5
for Everyone
by A verified travelerfrom Murcia

Hotel bien situado, limpio y tranquilo,desayuno 10

Posted Dec 10, 2014
Pros: Habitacion grande y limpia, cama muy comoda, desayuno perfecto. Recepcionista muy muy agradable
Location: Cercano a la castellana , la calle sale justo enfrente del estadio Santiago Bernabeu,Caminando menos de 5 minutos.Ubicacion para mi gusto excelente
Hotel bien situado, fuimos a ver partido al bernabeu y visitar Madrid Centro y desde luego esta muy muy bien situado, hotel limpio y habitaciones grandes, camas muy comodas,paradas de metro y bus cercanas en la castellana frente al estadio Santiago Bernabeu, 3 minutos a pie.
Comment from Hotel Management
Dec 13, 2014 by carmen goizueta, Hotel Management
Estimado cliente: Gracias por su tiempo para opinar sobre nuestro hotel. Todo el equipo de Rafaelhoteles Orense agradece sus comentarios y nos alegramos de que haya disfrutado de su estancia en nuestro hotel. Esperamos poder recibirle de nuevo. Atentamente Carmen Goizueta Directora Rafaelhoteles Orense
5 out of 5
for Everyone
by A verified travelerfrom Barcelona

RafaelOrense Hotel

Posted Nov 25, 2014
Pros: Everything. Staff, services, effectiveness from the members part.
Cons: I don't think there is any fault at all and therefore, nothing to change
Location: Shope; restaurants; well connected buses and underground trains
Fantastic. No matter how hard one would look for a fault, all was perfect
Comment from Hotel Management
Dec 2, 2014 by carmen goizueta, Hotel Management
Dear Madam: Thank you for your comments about our hotel , those comments help us to work and I am sure it will help other clients to choose our hotel in their next vist to Madrid . We will be happy to receive you again -Regards Carmen Goizueta Hotel Manager Rafaelhoteles Orense
5 out of 5
for Everyone
by A verified traveler

The hotel is a home away from home.

Posted Nov 24, 2014
Pros: Everything. Location; spotless clean bathroom and bedroom; the fabulous and professional services we do receive at the restaurant and Reception.
Location: Shops; plenty buses and well connected and central underground; restaurants, bars...
We have been regular guests at the hotel for the past 6 years and we very much enjoy staying there. In fact, we are very much looking forward to spending Christmas with them.
4 out of 5
for Everyone
by A verified traveler

Verkehrsgünstig gelegen

Posted Nov 13, 2014
Gute Startbasis zum Erkunden der City. Gute Zimmerausstattung und -service.
5 out of 5
for Families
by Juan Hfrom Delray Beach, FL

A very good hotel in Madrid, Spain.

Posted Oct 30, 2014 on Hotels.com
Located not far from the Real Madrid stadium, with very good transportation near by and taxis at the door. Large room, all amenities and coffee shop. Free WI-HI, with signing.Used by myself and family members when in Madrid.
4 out of 5
for Personal Event
by Nirvanfrom Trinidad

Good stay, Poor wifi

Posted Oct 28, 2014 on Hotels.com
Hotel is good, clean and comfortable. However, the wifi in the room was very slow. It was frustrating.
5 out of 5
for Business Travelers
by Tom Gfrom Houston, Texas

Nice place

Posted Oct 21, 2014 on Hotels.com
Great Hotel, pleasant and helpful staff and comfortable room. Restaurant was very nice. Parking under the hotel, and very tight, and some outside street noise in early morning hours.