Our hotel stay is completelt fine except for the elderly "gentleman" at the reception who was very rude and unhelpful to us. Our onward morning flight got cancelled (we were informed less than 12 hrs of the schedule) so I was rushing to have it rebooked online. The app and mobile website keep crashing so I politely requested the reception to check the website for me, but he said there was no internet on his computer (lie #1, how could they check emails or reservations???). So I showed him the local number of the airline so I could call them but he said he was too busy to call (there were no other guests on the lobby except for me). So I said can I just borrow your landline so I can call them myself, he said he has no phone. I pointed at the phone beside him, lying to my face again. Then he said he has no way to help me, he has a lot of things to do and he was very busy. I was very frustrated because I was already panicking on getting our flight rebooked (there was no other available direct flight to our destination) and the very unhelpful receptionist even shooed me away from his desk because he was too busy to think of any other way to help me. I wasn't some random person on the street, I was a hotel guest. And I expected some help from them because there was no one else I could ask in a foreign country. All other aspects of the hotel are ok, except for this man who should be retrained in handling guest problems.