Ratings based on 834 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Exeter UK

Good hotel, close to the centre of Madrid

Posted Jul 7, 2014
Pros: Its location and price.
Cons: The carpet on the stairs was beginning to show signs of wear.
Location: It was a short walking distance to the Centre (Sol) of Madrid, Playa de Mayor, El Prado and Thyssen Museums
All the hotel staff were very friendly and helpful, suggesting good places to eat out when asked. The breakfasts were very good, providing a wide selection of cooked, as well as cold fare.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puebla, Mexico

GREAT HOTEL.... NEAR INTERESTING SITES!

Posted Jul 6, 2014
Pros: LOVE THIS HOTEL ! ! !
Cons: not sure?
Location: Many historical sites to see.....near-by
I really love this hotel! Its next to the Metro stop (Sevilla) which makes it convenient ...... Many great places to visit near-by ..... Very nice VIP service.......OVERALL WONDERFUL ! ! !
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with central location.

Posted Jul 2, 2014
The Regina is a few metres away from the Sevilla stop on the metro. It is within walking distance of the palace, which i recommend the guided tour and the Prado museum, which i recommend the audio guide aswell as lots of other museums. The buffet breakfast was very yummy and lots of choice and the staff were friendly. Will definitely stay here again!!! We got the metro from the station which was cheap and very easy to use, you have to pay an airport tax each way when doing this on the metro, but that is simple as there are ticket machines at the station, it cost 3 euros each. The plaza mayor is lovely to sit in and watch the world go by, deffo recommend the open top bus madrid tour, we did 2 days for 25 euros each. It was great to sit for a while and see the beautiful architecture in Madrid. We loved Madrid and wil definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice Place Central Location

Posted Jun 30, 2014
Pros: Central and very clean.
Location: Sol, Museums, Restaurants
Great stay, pleasant staff and perfect location. Rooms are well put together but not much in the way of views. You are paying for close location more or less. Would be a great place to stay for vacation or business.
3 out of 5
by A verified traveler from St. Louis

One night in Madrid - disappointing

Posted Jun 27, 2014
Pros: Location, restaurant
Cons: Train your staff on what "customer service" really means
Location: Great restaurants nearby, close to the Palace, within walking distance to shopping
After traveling for 12 hours to get there, it was disappointing to be greeted by rude front desk staff. I literally stood there for 5 minutes while they talked amongst themselves, and then finally looked up to help me. Then, our room was down a hall where another room was under construction -- there was equipment all over and drilling noise for us to enjoy. We had a 3 person room and they gave us JUST ENOUGH towels -- 3. We asked for a few more and the housekeeper told us NO! We had to negotiate for more towels, seriously? Then, the next morning as we tried to get our bags out of the room, we discovered an entire bedframe in the tiny hallway (from the room under construction). We had to move a bedframe in order to get out of our room. Finally, we asked if they would validate our parking -- the rude guy at the front desk just laughed at us and made a gesture of "stamping" our parking card but made it very clear they do NOT validate parking. I wouldn't go back to Regina - the location is great, the accommodations themselves were fine but the staff was just really disappointing.
4 out of 5
by Caroline from London

Central hotel with walking distance to everything

Posted Jun 26, 2014
Pros: Location
Cons: a refresh/renovation
Stayed in a 3 single bed room with my friends; the room did not look like the picture for sure, but it was clean. Had to ask for towels twice, but they were delivered with a smile.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very well-located, and a nice room

Posted Jun 23, 2014
Room was a little small, but clean and very nicely appointed.
4 out of 5
Recommended
for Everyone
by A verified traveler from lexington, KY

Excellent location in the heart of Madrid

Posted Jun 21, 2014
No problems at all. Staff friendly. Room very clean, bathroom excellent. Walk to all major attractions
5 out of 5
Recommended
for Everyone
by F. family

Nice hotel in Madrid center

Posted Jun 19, 2014
Very nice personal. Great experience, great attention. In the very center of the city with a nice view. Near of Puerta del Sol.
4 out of 5
Recommended
for Everyone
by A verified traveler

very good hotel in the center of Madrid

Posted Jun 17, 2014
Very good breakfast , friendly staff they were ready to help if you need .