Ratings based on 2,870 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Chicago, IL

Nice location but room/security/facility are ...

Posted Jul 29, 2015
No climate control, air conditioner was worked all the time with a sound of airplane day and night. Facility, especially room/bathroom (including doors if I may call em so) we're were staying need serious/complete renovation/remodeling. $279 per night is way overpriced (even considering Madrid center location) for facility in that condition.
5 out of 5
Recommended
for Everyone
by A verified traveler

Central and stylish

Posted Jul 29, 2015
Comfortable and with friendly and helpful staff with good access to Madrid
5 out of 5
Recommended
for Everyone
by A verified traveler

hermoso hotel cerca de todo y muy confortable

Posted Jul 28, 2015
Pros: la comodidad de las habitaciones y la ubicacion
Location: la puerta del sol el palacio real el museo del prado el parque del retiro y muchas cosas mas
estuve a mano de la puerta del sol y todo lo mas lindo de Madrid
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very nice hotel close to Plaza del Sol & subway

Posted Jul 27, 2015
Excellent! Very attentive staff. They took time to answer all our questions every time we asked. Location is the best. Centrally located. 10-20 minutes walking from Palacio Real and Museo del Prado. Steps away from a subway station, and very close to Plaza del Sol station. Only issue was noise from construction. Was resolved quickly by staff. They moved us to another area of the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great location

Posted Jul 25, 2015
This hotel is centrally located, close to public transportation (subway/bus stops, etc). The rooms are tiny.
2 out of 5
Recommended
for Everyone
by A verified traveler

Centrico hotel en Madrid

Posted Jul 22, 2015
La ubicación de este hotel es estupenda. Su personal es muy amable y agradable. La habitación que nos dieron tenía ruidos muy fuertes desde bien temprano de la mañana. Y el aire acondicionado era pésimo. Hacia bastante calor en la habitación, y aunque nos dijeron que lo iban a subir para que hiciera un poco de mas fresco, la realidad es que no lo hicieron. recomendaría este hotel por su ubicación, pero desde luego no para el verano.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Perfect place to stay

Posted Jul 15, 2015
Staff amazing, location can't be better, room very clean, great service at the restaurant and cafeteria.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Great Hotel.

Posted Jul 12, 2015
Pros: Staff was friendly and helpful. Location was perfect.
Cons: Air conditioning in room was not cooling in an optimal mode.
Location: Excellent location. Walking distance to manny attractions (i.e. Plaza del Sol and Plaza Mayor, etc.) and to Bus, Metro and Train connections.
Elegant, clean and comfortable. Excellent amenities. Very good Restaurant. Near to manny attractions (i.e. Plaza del Sol and Plaza Mayor) and transport connection points (i.e. Metro, train and bus).
4 out of 5
Recommended
for Everyone
by A verified traveler

center of city

Posted Jul 11, 2015
Nice rooms, but walls are a little thin. Staff was helpful and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice hotel in a good central area of Madrid

Posted Jul 7, 2015
Pros: The position.
Cons: Renovation was in progress while we were there, stairs carpet was being replaced as well, this was all the improvements needed.
Location: Very handy for walks to Real Palace, theatres, museums, art galleries parks and shops. Would have found it hard to pick a better hotel for location.
We found this hotel an excellent base, extremely handy for sightseeing and shopping, the facilities were adequate within the hotel and the cafeteria was very handy.