Family Quadruple Room | In-room safe, desk, laptop workspace, blackout drapes

Reviews of Hotel Porcel Torre Garden

3 out of 5
Hotel Porcel Torre Garden
Av. De La Institución Libre de Enseñanza, 190 bis, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 389 out of 904 reviews" "
Rating 8 - Good. 409 out of 904 reviews" "
Rating 6 - Okay. 78 out of 904 reviews" "
Rating 4 - Poor. 21 out of 904 reviews" "
Rating 2 - Terrible. 7 out of 904 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ching

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so nice that allowed us early check in, what a surprise N it's located just opp to the metro station, convenient tho no restaurant nearby Thx

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and comfortable. Only issue is that it’s in the suburbs and not within walking distance of downtown. However, it’s within walking distance of the metro station so it’s not so bad
Stayed 7 nights in Mar 2024
Response from Pilar H. - Dpto recepción. on Mar 17, 2024
Thank you for taking the time to value your experience after your recent stay with us.

10/10 Excellent

MARLON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent. Pilar is very helpful and sweet. Alberto is very accommodating and respectful. They both arranged our taxis and breakfast needs. We will definitely one back. Metro is very close by.
Stayed 2 nights in Mar 2024
Response from Pilar H. - Reception Dept. on Mar 6, 2024
Dear Cadag family, thank you very much for your kind words. It's very important for us to take care of our guests and we always try to make them feel at home. For us it has been a pleasure to deal with people like you.We look forward to seeing you very soon.Best regards,Pilar H.

10/10 Excellent

anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel convenient for its location and price
Stayed 6 nights in Feb 2024
Response from Pilar H. - Front Desk on Feb 24, 2024
Dear Anthony, thank you for your positive feedback. We are glad to know that you enjoyed our location. We hope to see you again very soon. Best regards,

8/10 Good

Hoi Ki

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dpto de recepción on Feb 8, 2024
Gracias por valorar positivamente su reciente estancia en nuestro establecimiento. Un saludodpto de recepción

10/10 Excellent

Jazmin, Detroit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a family trip with family and it was a good distance from the metro and bus station. The staff was friendly and helpful. Plus they clean the room very well.
Stayed 8 nights in Nov 2023
Response from Dpto de recepción on Jan 20, 2024
Dear Jazmin, It is always a great motivation for the team to know that we provide a memorable experience.It is always a pleasure to receive feedback where cleanliness of the hotel is concerned.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay
Stayed 4 nights in Nov 2023
Response from Angel A.- Dpto recepción on Dec 5, 2023
Estimado Juan,Gracias por tomarse tiempo para escribir su opinión después de su reciente estancia en el Hotel Porcel Torre Garden. Estamos encantados de ver que ha tenido muchos puntos culminantes durante su estancia y por lo que entendemos su muy buena puntuación. Confío en que haya disfrutado de su estancia y que nos visite de nuevo. Un cordial saludo.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Angel A.- Dpto recepción on Dec 5, 2023
Estimado Felipe,Gracias por dedicar su tiempo y dejar su comentario después de su reciente estancia en el Hotel Porcel Torre Garden. Estamos encantados en poder ver que no h a ofrecido la más alta puntuación. Signo de una estancia agradable y confortable. Es de esperar, que la próxima vez que visite Madrid tengamos la oportunidad de darle la bienvenida de nuevo. Un cordial saludo

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay...quiet and very nice people. Outstanding services:)
Stayed 2 nights in Nov 2023
Response from Dpto de recepción on Nov 29, 2023
Dear Irina,Thank you for taking the time to write your review after your recent stay at Porcel Torre Garden Hotel. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our team and all of them have provided you an enjoyable and memorable trip to Madrid.Dpto front desk-Angel A

8/10 Good

Yamilka, Round Rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Its good, near the train station, the mall, only 30 mins on metro away from the center. I wish the beds weren't as firm they were. Other than that I enjoyed my stayed.
Stayed 3 nights in Nov 2023
Response from Dpto de recepción on Nov 29, 2023
Dear Yamika,Thank you for taking your time on leaving your feedback after your recent stay at the Porcel Torre Garden Hotel. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our location and all of them have provided you an enjoyable and memorable trip to Madrid.Best Regardsdpto front desk-Angel A

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 8 nights in Oct 2023
Response from Pilar H. - Front Desk on Nov 11, 2023
Dear Miguel, thank you very much for your review and especially for sharing your experience with us. It is very gratifying to know that you felt so well. We hope to have the honor to welcome you again. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid stay
Amazing experience. Fantastic staff. Allowed us to check in hours early. Huge room and very comfortable. 4 minutes from Alicias subway station on Metro #2 line. Excellent buffet breakfast. Sufficient dining options. Recommend Casa Arturo about 10 min walk. Outside appearance not indicative of the tasty food and great service. Large mall with a Carrefors across street from metro station.
Stayed 1 night in Oct 2023
Response from Dpto de recepción on Oct 26, 2023
Dear David,Thank you for taking your time on leaving your feedback after your recent stay at the Porcel Torre Garden Hotel. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our team, location and cleanliness and all of them have provided you an enjoyable and memorable trip to Madrid. We hope we can be able to tell you "welcome back to the Porcel Torre Garden Hotel" in your next trip to Madrid.BEst regardsDpto front desk- Angel A.

10/10 Excellent

Roberto

Stayed 3 nights in Sep 2023
Response from Pilar H. - Dpto. de Recepción on Oct 30, 2023
Apreciado Roberto,Gracias por su positiva valoración, es para nosotros una alegría recibir por parte de nuestros huéspedes este tipo de puntuación.¡Vuelva pronto a disfrutar con nosotros!Cordialmente,

10/10 Excellent

Louise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel in quiet Madrid neighborhood
I attended a conference at nearby URJC campus, and the university was within walkable distance of this hotel. The metro stop Alsacia was a short walk to the hotel and the lit sign helped us find the hotel right away when we didn't have our bearings yet. The Alsacia metro trip to the Centro took only 30 minutes to Opera, for example, and trains came reliably every 4-5 minutes - never a wait. The staff was extremely helpful and friendly, most had good English language skills to help us. The cafe inside the restaurant had friendly staff too, and good, tasty, and reasonably priced food. The rooms were spacious with a good sized desk and mini-fridge, big closets, a room safe, a big and well-appointed bathroom with excellent plumbing, lots of lights, and we had a wonderful city view. I would stay at this hotel again! We liked staying in a Madrid neighborhood, with good services (friendly groceries) and a mall nearby. The hotel is a quick taxi ride to the Madrid airport, which we took on an early Sunday morning on our return, but we also reached the hotel by Metro with our 7 day metro card from the airport at arrival and it was easy. The neighborhood is great and is a friendly and cost effective place for families to stay as well as for business travel.
Stayed 5 nights in Sep 2023
Response from Dpto de recepción on Sep 13, 2023
Dear Louise,Thank you for taking the time to write your review after her recent stay at the Hotel Porcel Torre Garden. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that our equipment, location and cleanliness are included, and that everything has provided you with a pleasant and memorable trip to Madrid.Receive a cordial greeting.Reception department - Angel A.

10/10 Excellent

Ignacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2023
Response from Alberto G. on Aug 15, 2023
Gracias por tomarse tiempo para escribir su opinión después de su reciente estancia en el Hotel Porcel Torre Garden. Muchas gracias por su amable opinión.Un saludo.

6/10 Okay

Nelson

Traveled with family and small children, Traveled with family
Hi, this place is certainly a 3 star hotel. The beds were ok, the AC was not good at all. Staff was semi-friendly. We just went for one night, we didn't need more.
Stayed 2 nights in Jul 2023
Response from Dpto de recepción on Jul 29, 2023
Dear Nelson,Firstly, we want to thank you for the time dedicated to assessing our Hotel.On the other hand, allow me to apologize for the inconvenience and we take note of your opinions to improve our service. Thank you.

10/10 Excellent

José Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind people and Amazing breakfast. Walking distance to line 2 Subway which is so convenient to visit downtown
Stayed 2 nights in Jul 2023
Response from Dpto de recepción on Jul 18, 2023
Thank you for your review and we are so pleased to hear you enjoyed your stay with us. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our team, location and breakfast and all of them have provided you an enjoyable and memorable trip to Madrid.We hope we can be able to tell you "welcome back to the Porcel Torre Garden Hotel" in your next trip to Madrid.

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2023
Response from Dpto de recepción on Jul 14, 2023
Estimado Cliente,Gracias por tomarse el tiempo para valorar su experiencia después de su reciente estancia con nosotros. Le agradecemos su alta puntuación, por la cual entendemos que su estancia ha sido muy agradable y confortable. Esperamos poder volver a verle en su próxima estancia en Madrid.Reciba un cordial saludo.Dpto recepción-Angel A.

8/10 Good

HONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and close to the subway station. But there were not many choices for breakfast, and there was no hot water for shower after 10 pm.
Stayed 2 nights in Jul 2023
Response from Alberto G. on Jul 9, 2023
Dear Hong. Thank you so much for your comment. Please accept my sincere apologies for a less than satisfactory stay on this occasion. We sincerely hope to have the chance to host you again therefore we can oversee your 100% satisfaction. Best regards

10/10 Excellent

Rachid

Great stay for unbeatable price
Stayed 1 night in Jul 2023
Response from Alberto G. on Jul 6, 2023
Thank you very much for your nice review.We always strive to provide the best hospitality for all our guests. Best Wishes.

8/10 Good

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that because apparently there was workshops or meeting works bunch of people were standing up at the front door (chatting - smoking) making very difficulty to enter or exit to the building (mostly for checking in or out times) (something that the manager staff just consider to be changed)
Stayed 3 nights in Jun 2023
Response from Alberto G. on Jun 18, 2023
Dear Arturo. Thank you so much for your comment. On the other hand, allow me to apologize for the inconvenience and we take note of your opinions to improve our service. We strive on always providing every guest with the best hospitality therefore your feedback is important to us. We hope to welcome you back in the future to host you again. Best regards.

10/10 Excellent

Arianne Camille

Stayed 3 nights in Jun 2023
Response from Alberto G. on Jul 3, 2023
Estimada ArianneGracias por tomarse el tiempo para valorar su experiencia después de su reciente estancia con nosotros. Le agradecemos que nos haya ofrecido la más alta valoración, signo de una agradable estancia.Reciba un cordialsaludo.

8/10 Good

Shi

Traveled with partner
Liked: Cleanliness, staff & service
Spacious room. A short walk to metro.
Stayed 2 nights in May 2023
Response from Alberto G. on Jun 4, 2023
Thank you very much for your nice review.Our property is located just a few meters away the Alsacia metro station and goes directly to city center, Sol It is hoped, when next visiting Madrid we will have the opportunity to welcome you back again. Kind regards.

10/10 Excellent

XIU ZHEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice affordable hotel, excellent staff and easy access to the metro.
Stayed 4 nights in May 2023
Response from Dpto de recepción on May 26, 2023
Dear Xiu Zhen,Thank you for taking your time on leaving your feedback after your recent stay at the Porcel Torre Garden Hotel.We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our team, location and all of them have provided you an enjoyable and memorable trip to Madrid.Best Regards.Dpto fron desk-Angel A.

8/10 Good

Darek

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was dated Had a fridge but no kettle or way to make coffee or tea but could get hot water from the hotel restaurant
Stayed 2 nights in May 2023
Response from Alberto G. on May 25, 2023
Dear Darek, Firstly, we want to thank you for the time dedicated to assessing our Hotel.Our establishment has superior rooms where youll find a kettle. Its necessary to reserve it in advance.We sincerely hope to have the chance to host you again therefore we can oversee your 100% satisfaction. We all very much hope you will stay with us again. Kind regards

8/10 Good

Rafael

Traveled with family
Very convenient location, close to a shopping center and the Alsacia metro station.
Stayed 5 nights in May 2023
Response from Dpto de recepción on May 24, 2023
Dear Rafael,Thank you for taking your time on leaving your feedback after your recent stay at the Porcel Torre Garden Hotel. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our location. We hope that you will stay with us again in the future. Kind regards.Dpto front desk-Angel A.

8/10 Good

Tannia

Stayed 1 night in May 2023
Response from Alberto G. on Jun 12, 2023
Estimado TanniaGracias por tomarse tiempo para escribir su opinión después de su reciente estancia en el Hotel Porcel Torre Garden. Le agradecemos su alta puntuación, síntoma de una muy agradable estancia. Esperamos que vuelvan a quedarse con nosotros de nuevo en el futuro.Un cordial saludo.

10/10 Excellent

Wiktoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has great sized rooms and is located right by the metro. Enjoyed our stay
Stayed 4 nights in May 2023
Response from Alberto G. on May 13, 2023
Dear Wictoria. Thank you for your review and we are so pleased to hear you enjoyed your stay with us. We are glad to know that you enjoyed our locationIt is hoped, when next visiting Madrid we will have the opportunity to welcome you back again. Kind regards.

10/10 Excellent

Witold

Stayed 3 nights in Apr 2023
Response from Alberto G. on May 12, 2023
Dear Witold. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our team, location and cleanliness and all of them have provided you an enjoyable and memorable trip to Madrid. Best regards.

8/10 Good

Yovanka

Liked: Staff & service, property conditions & facilities
Staff is great, breakfast is poor, are us unsafe
Stayed 2 nights in May 2023
Response from Alberto G. on May 12, 2023
Dear Yovanka. We appreciate your kind comments about the Hotel staff. On the other hand, allow me to apologize for the inconvenience and we take note of your opinions to improve our service. Best regards

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excelent, very kind, friendly and always in good moods!
Stayed 1 night in Apr 2023
Response from Dpto de recepción on Apr 12, 2023
Dear Adrian,Thank you for taking your time on leaving your feedback after your recent stay at the Porcel Torre Garden Hotel.We appreciate your kind comments about the Hotel staff. We look forward to welcoming you back in the future. Best regards.Dpto Front Desk

10/10 Excellent

Lucrecia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room had a lot of space, they have a very good service, it is a quiet area, near the metro station and near a mall
Stayed 1 night in Mar 2023
Response from Reception - Wladimir on Apr 6, 2023
Dear Lucrecia, Thank you for your review and we are so pleased to hear you enjoyed your stay with us.

8/10 Good

King

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located a bit far from major attractions, but it is very close to the Alsacia Metro station (25 mins ride to the Royal Palace). The very modern Centro Comercial Las Rosas Mall is right next to the Metro station. The hotel building is very new, and everything works well. Rooms are good sized and the bed is comfortable. The included breakfast is quite okay with adequate choice. Staff are generally friendly and helpful.
Stayed 3 nights in Feb 2023
Response from Dpto de recepción on Feb 27, 2023
Thank you very much for such kind words about your stay. Best regards

10/10 Excellent

Jun

Stayed 1 night in Feb 2023
Response from Dpto de recepción on Mar 7, 2023
Estimado Jun,Gracias por tomarse el tiempo para valorar su experiencia después de su reciente estancia con nosotros. Le agradecemos la alta puntuación que nos ha dado. Reciba un cordial saludo.Dpto recepción- Angel A.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
We've stayed at this hotel twice now and the experience has been consistently very good. The reception staff is helpful, the room is clean and equipped with everything we needed for our stay in Madrid. The hotel is also in a good location; close to a shopping centre and a metro station.
Stayed 5 nights in Feb 2023
Response from Pilar H. - Dpto. de Recepción on Feb 12, 2023
We are delighted to read your positive comments about your stay especially around the customer service that you received.

8/10 Good

Reuben Andre'

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Dpto de recepción on Jan 24, 2023
Nos complace saber que ha tenido una estancia agradable aquí con nosotros en el Hotel Porcel Torre Garden y que ha disfrutado de nuestra ubicación.

4/10 Poor

Donna L.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Dpto de recepción on Dec 28, 2022
Será un placer para nosotros acoger de nuevo en el futuro y si hay algo que podemos hacer para usted por favor, háganoslo saber. Atentamente.

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Between Airport & City Center
I had a very nice 4-night stay. The hotel is situated close to a Metro station, making transportation to central Madrid or the airport fairly easily and quickly. Pilar at the reception desk was particularly pleasant and helpful. The room and bathroom was very spacious and clean. A few restaurants nearby and self-help laundromat nearby. A quiet neighborhood.
Stayed 4 nights in Nov 2022
Response from Dpto de recepción on Nov 17, 2022
Thank you for taking the time to write your review after your recent stay at Porcel Torre Garden Hotel.We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our team, location and cleanliness and all of them have provided you an enjoyable and memorable trip to Madrid.Best regards

6/10 Okay

Simon

Stayed 1 night in Sep 2022
Response from Dpto de recepción on Sep 20, 2022
Thank you for taking your time on leaving your feedback after your recent stay at the Porcel Torre Garden Hotel.

10/10 Excellent

Ricky, Simsbury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needing a place to stay one night and found this hotel the perfect fit. The staff was so helpful with directions and advise for the area. When they found out we were leaving before the included breakfast was served they immediately arranged to have three meals ready when we left at 5:30 am. Amazing service.
Stayed 1 night in Jul 2022
Response from Dpto de recepción on Jul 17, 2022
Gracias por su opinión, estamos muy contentos de saber que ha disfrutado de su estancia con nosotros. Esperamos recibirle de nuevo.

4/10 Poor

Javier

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very good.
Not very clean.
Stayed 2 nights in Jun 2022
Response from Dpto de recepción on Jul 17, 2022
Gracias por tomarse el tiempo para valorar su experiencia después de su reciente estancia con nosotros. Esperamos sinceramente que tengamos la oportunidad de acogerles de nuevo, para poder supervisar su satisfacción al 100%.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room. Friendly and hepful staff
Stayed 1 night in Jun 2022
Response from Dpto de recepción on Jul 17, 2022
We are delighted to see that you had many highlights during your stay. It is a pleasure to read that these include our team, location and cleanliness and all of them have provided you an enjoyable and memorable trip to Madrid.

10/10 Excellent

Sunny

Stayed 1 night in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Dpto de recepción on May 28, 2022
Estamos encantados de leer los comentarios positivos sobre su estancia. Esperamos recibirle pronto

10/10 Excellent

roy

Stayed 3 nights in May 2022
Response from Dpto de recepción on May 28, 2022
Estamos encantados de ver que ha tenido muchos puntos culminantes durante su estancia. Es un placer leer que está incluido nuestro equipo, ubicación y limpieza, y que todo le ha proporcionado un viaje agradable y memorable a Madrid.

10/10 Excellent

David

Stayed 5 nights in May 2022
Response from Dpto. de Recepción on May 16, 2022
Nos complace saber que ha tenido una estancia agradable aquí con nosotros en el Hotel Porcel Torre Garden y que ha disfrutado de nuestras habitaciones, del trato del personal y de la ubicación. Esperamos poder darle la bienvenida de nuevo en el futuro. Atentamente

2/10 Terrible

Julian

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed only one night. We decided to have the buffet breakfast at the bar/lounge of the hotel. We chose a table and my wife left her purse on the seat while we went to serve ourselves some food. The purse was stolen. It occurred in a matter of seconds in a very small room with very few people. As soon as we noticed the missing purse we informed about it in the reception desk. They offered us to show the recorded videos on the security camera system which in the end was completely useless because there is no camera in the lounge! There are no cameras in the exit doors either! So the burglar was able to go out of the hotel without being recorded at all and we strongly believe s/he knows that fact very well.
Stayed 1 night in May 2022
Response from Dpto. de Recepción on May 16, 2022
Gracias por dedicar su tiempo y dejar su comentario después de su reciente estancia en el Hotel Porcel Torre Garden. Lamentamos el incidente ocurrido, se trata de un caso excepcional. Nuestro personal solo puede responder de los bolsos, maletas o demás efectos personales, que son dejados bajo su custodia en consigna, a través de la entrega de un resguardo. Un saludo

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Asked them to look at something and no one came.
Stayed 4 nights in Mar 2022
Response from Dpto. de Recepción on Mar 15, 2022
Nos complace saber que ha tenido una estancia agradable aquí con nosotros en el Hotel Porcel Torre Garden. Confío en que haya disfrutado de su estancia y que nos visite de nuevo. Un cordial saludo.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful.
Stayed 12 nights in Dec 2021
Response from Dpto. de Recepción on Jan 15, 2022
Gracias por tomarse el tiempo para valorar su experiencia después de su reciente estancia con nosotros. El personal del hotel está siempre dispuesto a servir amablemente a nuestros clientes