Interior

Reviews of THC Bergantín Hostel

2 out of 5
THC Bergantín Hostel
C/ Victoria 1, Madrid, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 101 out of 260 reviews" "
Rating 8 - Good. 121 out of 260 reviews" "
Rating 6 - Okay. 28 out of 260 reviews" "
Rating 4 - Poor. 6 out of 260 reviews" "
Rating 2 - Terrible. 4 out of 260 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Good- but do t expect a taxi to drop you off at door. Street is pedestrian only. Close to metro. Poor lighting as most of these old European buildings that have not been remodeled
Stayed 1 night in Oct 2023

10/10 Excellent

henry

Stayed 2 nights in Sep 2023
Response from Fiorella on Nov 3, 2023
Dear Henry, thank you so much for your rating. We are delighted to know you have enjoyed your stay with us. Warm regards - Fiorella Simoes - Owner

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome little hostal in the heart of Madrid. Surrounded by shops, restaurants, pedestrian streets, metro stations, and historical sites. The staff were very welcoming and friendly. The room was very clean and although it was a small single room, it had everything I needed including AC which kept it very comfortable. I expect smaller rooms in Europe. Overall a good choice and i would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from Katy on Sep 30, 2023
hank you so much for your kind comments. We are delighted to know you have enjoyed your stay with us. Very best regards

8/10 Good

Nicholas

Stayed 2 nights in Jun 2023
Response from Fiorella on Jul 7, 2023
Dear Nicholas, we hope you had safe travels. Thank you for your reviw and we are glad you have enjoyed your stay. Best regards Fiorella Simoes - Owner

8/10 Good

Marcella

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed May 10 & 11, 2023. It was a great location for walking to many attractions & restaurants. In City center on the edge of Puerto Del Sol. Felt safe. Room was basic and clean. Price was right. Staff were excellent. I would recommend for a one or two night stay.
Stayed 2 nights in May 2023
Response from Fiorella on May 24, 2023
Dear Marcella, thank you so much for your rating. We are delighted you had a great experience in THC Tirso Molina. Best Regards Fiorella Simoes - Owner

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly, helpful, and available. Despite some construction in the area, I would recommend it just on location...... downtown in Old Madrid close to Puerto Del Sol.
Stayed 2 nights in May 2023
Response from Cati Bratu on May 14, 2023
Dear John, Thnak you so much for yur kind comments.

8/10 Good

Maria crisitina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un bonito hostal,la habitacion fue conformtable .. pero queda en una zona donde tarde de la noche no es tan seguro esa fue nuestra impresion, nos descepciono un poco el hostal al final porque teniamos el vuelo a las 5 de la mañana y le pedimos al de la recepcion que nos llamara un taxi y su respuesta la cual no fue muy amable que a esa hora no se encontraba taxi que debiamos salir a buscarlo por nuestra cuenta, lamentablemente esta situacion le resto bastantes puntos a nuestra estadia porque creemos que en cualquier hotel del mundo siempre te ayudaran a buscar tu transporte para ir al aeropuerto.
Stayed 1 night in Mar 2023
Response from Katty on Apr 1, 2023
Estimada Sra. Maria Cristina,Gracias por su comentario. Sentimos que el hostal no haya estado tan agradable como nos gustaría.Trabajamos todos los días con el objetivo de lograr que nuestros clientes disfruten de sus estancias y experiencias en Madrid.Un cordial saludo

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Lugar para pasar varias Noches rn Madrid
Estuve por solo una noche y La atención al Llegar fue excelente el Hostal está Ubicado en un lugar muy Bueno queda en un 4 piso Tiene Ascensor, queda a 50 metros del Plaza Del Sol con la Estación del Metro muy Buena , Hay una Gran Cantidad de lugares De Comer y caminando a 10 minutos del Mercado San Miguel, Lo recomiendo 100% para las personas que quieran estar en el Centro de Madrid , quede muy Contento con mi visita en esta ocasión
Stayed 1 night in Nov 2022
Response from THC Bergantin Hostel on Jan 14, 2023
Muchas gracias!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!! Perfect
Stayed 5 nights in Oct 2022

8/10 Good

Jenni

Stayed 5 nights in Oct 2022

10/10 Excellent

Tie

Stayed 6 nights in Oct 2022

10/10 Excellent

XUEXIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Strongly recommend it.
Stayed 1 night in Jul 2022

6/10 Okay

Aleksandra

Liked: Cleanliness, property conditions & facilities
Central, clean, but don't open a window at night
As a single I stayed 4 nights in double room in November. There was no need for air condition. PLUS: Central location. No problem to arrive after midnight. Clean. Good wifi. MINUS: Noisy neighborhood specially during night. You must have hermetically closed window, but then there is no ventilation in the bathroom. Bad sound isolation inside the hotel. No coffee/tea maker, no fridge, no breakfast. The value for money is much worse than in Rome,Napels,Berlin...even Paris. And Madrid is less beautiful and interesting city then these are.
Stayed 4 nights in Nov 2021

10/10 Excellent

Rodrigo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to tourist attractions
Really nice hotel and helpful staff. Very clean and comfortable bed.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient to all the places to sightsee
Stayed 6 nights in Sep 2019

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Excellent location though it can be a bit noizy at night. Very clean. Friendly staff.
Stayed 5 nights in Sep 2019
Response from THC Bergantin on Oct 30, 2019
Thank you for staying with us! Your opinion is very important to us.

10/10 Excellent

Abdelkader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel in a perfect location with great staff
It actually exceeded my expectations. My room was modern, clean, and comfortable with plenty of natural light. Location can not be better. Staff was professional, friendly and very helpful.
Stayed 2 nights in Aug 2019
Response from thc bergantin on Sep 9, 2019
thanks

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value in cool area
Excellent staff, friendly and helpful from start. Really stood out when we had trouble booking train to Barcelona. Fun location in the very lively Sol area, and closing windows shut out the rowdy street sounds (a/c was running). Quirky tiny old elevator but it does its job. Small room, but fine for sleeping. Excellent value in cool area
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Might return
Close to plaza Sol-pros &cons to this. Because the entry streets were swamped with tourists making it hard to walk & get decent fair priced meals. The ambiance was simple, quiet and comfortable. While we felt safe there. The entry & welcome was blah: The reception staff lacked any warmth & were not helpful with information. This was a definite negative. They wete just occupying the desk. The hallway to our room had huge lovely old photos of Madrid.
Stayed 2 nights in Mar 2019

8/10 Good

Beth, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service. Really happy with this hostel
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

2/10 Terrible

Andy, N vancouver

Disliked: Cleanliness, property conditions & facilities, room comfort
I had a single room just off of the check in desk. It was disgusting. It was like the room was not cleaned. Dirt and hair all over the floor and the room was a joke. I think "the room" used to be a storage area with a wall placed halfway over a window. This wall made a dangerous bathroom with the so called shower so small, you couldn't turn around without hitting the valve and scalding yourself.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel located next to Puerta del Sol. Very friendly and helpful staffs. We had a great time there.
Stayed 3 nights in May 2018

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from bergantin on Apr 11, 2018
gracias por su visita

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from bergantin on Apr 11, 2018
gracias por su visita

6/10 Okay

Luis-Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Nice place, clean, good location.
Stayed 1 night in Nov 2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

6/10 Okay

Chien-Ted

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

6/10 Okay

Stuti

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Near many of the main sites!
We enjoyed our stay. The only complaint is the bed squeaked whenever you rolled over. The room was clean, and the hotel is in an excellent area to see the main sites, but it is also in a very active part of town, which was sometimes noisy, granted the amount of noise the windows shut out was impressive. All of the staff were very friendly and accommodating.
Stayed 4 nights in Oct 2017

6/10 Okay

shereen, west Sussex

Liked: Cleanliness, staff & service
city break
the hotel is basic, but clean and central
Stayed 2 nights in Sep 2017

10/10 Excellent

Nikky, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything! Super clean and convinient
If you are looking to stay in the heart of Madrid this is excellent for you, Metro is located steps away. Staff is very welcoming! Hotel is close to everything and have tons of restaurants and Bars at all times. the only con is that you can hear a lot from the hotel noise, but honestly almost every hotel in Madrid has the same issue they are ALL build that way, that being said it's not a noise that will wake you up either, you just hear regular noise from the other rooms, AC was right on point, room was a bit small for 2 people but hey you are on vacation and not to be in the room the whole time, I will recommend 100 percent and will most definitely stay here next time. I felt welcome and was always greeted and was given help and all info I needed to make my stay better, staffs provided maps and marked places so I didn't get lost. book this hotel, you won'r regret it ! I am a world traveler and have been to many countries and stay in hotels very often and this is a good one, also is not expensive. great value for good room and service. love it! thanks!
Stayed 1 night in Aug 2017
Response from TCH on Sep 2, 2017
Thank you very much for your visit. It was a total pleasure to have it in our facility. THC BERGANTIN RECEPTION

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Very nice staff. Helpful and acommodating. Wifi was spotty in the evenings. Great location. Not very dirty but could have used a good dusting.
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveler

Disliked: Room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

Vi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, no frills great place.
Great loaction, nearly everything in walking distance. Hostel was more like hotel. Private room with ensuite bathroom, ac and balcony(ish) window. The workers were friendly and helpful. Definately basic, but in a good way. Only thing is walls are thin, i can hear EVERYTHING! Will def recommend.
Stayed 4 nights in Jun 2017
Thank you for choosing us, THC BERGANTIN

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and connectivity
Located in the heart of the city. Stones throw from the metro. Very helpful and pleasant hotel staff. Competitive rates.
Stayed 5 nights in May 2017
Response from thc bergantin on Jul 29, 2017
Thank you for choosing us, THC BERGANTIN

8/10 Good

FRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Arturo, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, a bit small rooms
Great hotel, friendly staff the girl in the evenings is really nice, the rooms could be a bit cleaner and they are a little bit small,

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good pick in Madrid
The hostel is near Sol Plaza which is convenience for travelers hanging around Madrid. The room is very clean and room cleanness is very outstanding comparing to others though the building is aged. Staffs are nice and friendly. However, there are many bars downstairs and would be noisy during night. And the entrance of building is quite hard to find, it's just next to the stand up bar.

8/10 Good

Nelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and cozy hotel in perfect location!
My colleagues and I decided to stay an extra night in Madrid,after a week of work. We wanted to be more central than our previous hotel (where we worked) - so decided on the Bergantin. What an amazing little gem. Gorgeous cobbled street, beautiful staircase leading up to the 4th floor where the hostel is. Perfectly clean and comfortable little rooms. The lady at reception upon checkin was so lovely - she understood English, which helped a GREAT DEAL! She really accommodated us when we left our bags on the day of check-out to go sightsee - as we were in and out to get warmer clothes. Stunning hostess. Upon departure later the day, there was a young gentleman, who was not as friendly and more interested in his cell phone. We asked if there was a bathroom to use before we go to the airport, as we've been on the bus the whole day. Unfortunately he did not seem bothered to help. BUT that said, the rest of the staff were great. A little noisy with pub goers late at night and early morning, but we were too tired to care about that too much. I would ABSOLUTELY go back here again.

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Ankesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Hotel staff is very friendly and staffed 24x7. Hostel is typical size room per Euro standards. A/C worked great. Cute little terrace. Comfy bed. Shower had plenty of hot water and water pressure. Decorating inside room was very minimal and nightstand looked like someone made it with 2x4s, but that's not why you stay here. It is located in the heart of Madrid, near Puerta Del Sol. Close to train and cabs and walking distance to royal Palace, plaza mayor, museums and parks. It does get very busy all the time and loud at night, however hostel is on 4th floor and room terrace has thick wooden doors that adequately stopped the outside noise. There is no brekkie offered here but plenty of places just outside. Javier was especially helpful and printed out my train and plane tickets. Wifi was good for 4/5 days. There are 3 keys you need to get to your room, so it felt very secure. I would stay here again.

8/10 Good

Margaret

Liked: Cleanliness, room comfort
It was good. Check-in and check-out was nice, quick and easy. The only thing I recommend is to ALWAYS have a passport on you if you are from out of the country!! I can't stress that enough. We ran into some trouble but eventually found a copy of a passport. Just make sure!

10/10 Excellent

Oscar, Pembroke Pines, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than excellent !
From 1 to 10, I'll give them a 20

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
perfect location.