Dear Ms. Maria, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.It is a delight to know that our dedication to a life well-lived resonated with you through our attentive service and the sumptuous comfort of our rooms. Your appreciation of our hotel's blend of historical architecture and avant-garde design, nestled in the heart of Old Madrid, is deeply valued. We are thrilled that our location provided the perfect backdrop for your stay, surrounded by Madrid's rich cultural tapestry and iconic luxury landmarks. Rest assured, our commitment to creating exceptional experiences and providing intuitive personal service remains unwavering.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Jacqueline, Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you found our hotel beautiful and our staff friendly and helpful. Your appreciation for the cleanliness of our rooms and the condition of our hotel echoes our dedication to a life well-lived, where every detail is crafted with elegance and care. It is heartening to know that our service met your expectations, providing you with the signature warmth and style that we at Gran Meliá are passionate about.Should there have been any aspect of your stay that did not meet your satisfaction, we sincerely regret the inconvenience and are committed to upholding the highest standards of our historic and architecturally exquisite establishment.We revel in the opportunity to welcome you again, Jacqueline, for another stay that promises the exclusivity and exceptional experiences that define the Gran Meliá legacy.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Paul,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are truly delighted to hear that you appreciated the beauty and comprehensive offerings of our establishment, from the sumptuous rooms to the state-of-the-art facilities. Your commendation of our breakfast, patio, and rooftop is a testament to our dedication to a life well-lived, where simple pleasures and elegance are woven into every detail. It is heartwarming to learn that our team's personalized service contributed to a memorable stay, ensuring that your time with us was free from undue concern over the little things.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Patricia, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that our service met your expectations, consistently delivering the exceptional experiences we strive for. The allure of our property is indeed accentuated by its historical elegance, and we are delighted that you appreciated its beauty. Your commendation of our sumptuous beds is particularly gratifying, as we aim to provide unparalleled rest and comfort through our luxurious Egyptian cotton linens and a diverse pillow menu. Moreover, we take pride in our state-of-the-art gastronomy, and it is rewarding to know that the quality of our food and drinks contributed positively to your stay.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Sandra, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that the breakfast offerings were to your satisfaction, reflecting our commitment to state-of-the-art gastronomy. It is heartwarming to know that our staff provided the intuitive personal service that is a hallmark of our brand, ensuring your needs were met with warmth and efficiency. Your appreciation for our privileged location, allowing guests the pleasure of exploring the historic heart of Madrid with ease, truly resonates with our dedication to a life well-lived in a city so rich in culture.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Maria, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Muchas gracias por la reseña sobre su excelente estancia en nuestras instalaciones.Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros. Es un placer saber que nuestro personal le brindó un servicio excepcional, digno de la calidez y el estilo característicos de Gran Meliá. Nos llena de orgullo que la limpieza de nuestras habitaciones, la condición del hotel, las amenidades de la habitación y la calidad de nuestro servicio hayan cumplido con sus expectativas y reflejen nuestro compromiso con la excelencia. En Gran Meliá, cada detalle está pensado para ofrecer una estancia inolvidable, inmersa en la riqueza cultural y en un estilo de vida refinado que nos define.Esperamos que vuelva a visitarnos muy pronto. Un saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Paulo,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are truly elated to hear that you found the rooms at our establishment comfortable and in excellent condition, reflecting our dedication to elegance and exclusivity. Your commendations on the friendliness, efficiency, and attentiveness of our staff resonate deeply with our commitment to providing intuitive personal service and embodying the warmth of Spanish hospitality. It is an honor to be your hotel of choice in Madrid, and we take great pride in offering a seamless blend of architectural heritage and modern luxury, ensuring a stay that is both culturally rich and indulgently comfortable.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Ernest,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Ernest,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are glad we were able to meet all your requirements for a perfect stay.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Irene, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that our hotel's charm and your interactions with our staff met your high expectations. We pride ourselves on maintaining impeccable standards of cleanliness and are glad this was reflected during your stay. Your appreciation for our room amenities is also greatly valued, as we strive to provide comfort with a touch of Spanish elegance and modernity. While we are pleased with your overall positive experience, we noticed your rating for the hotel's condition. Rest assured, our dedication to excellence is unwavering, and we continuously seek ways to ensure our historical building's architectural grandeur meets the expectations of our discerning guests. We understand the importance of maintaining our facilities to reflect the iconic luxury and style that Gran Meliá is known for.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guests,Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your feedback.We are delighted to hear that you found our location to your liking and that our staff met your expectations with their exceptional service. It is our commitment to provide a warm and inviting atmosphere, reflective of our dedication to a life well-lived.We regret to hear that certain aspects of your stay did not meet the high standards we strive to uphold. We take great pride in the cleanliness and maintenance of our accommodations, and it disappoints us to learn that your room did not reflect this. Rest assured, we have noted your comments and will ensure our housekeeping team pays even closer attention to detail. Regarding the room amenities, we offer a selection of minibar products, and while we understand the importance of complimentary water, we will consider this suggestion closely. Please accept our apologies for any oversight in not providing an accessible room suited to your needs. For future visits, we would appreciate the opportunity to allocate a room that perfectly matches your preferences, ensuring an experience that resonates with the iconic luxury our properties represent.We look forward to welcoming you back in the future.Wishing you a wonderful holiday season and a Happy New Year!Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are thrilled to hear that our commitment to a life well-lived has resonated with you during your stay. It is wonderful to know that our team's efforts to provide exceptional service have contributed to a memorable experience for you and your family. Your words are a testament to the dedication we have in offering an environment that is not only elegant but also welcoming and suited for both leisure and business travelers. We pride ourselves on the cleanliness and condition of our establishment, and it is gratifying to see these aspects highlighted in your feedback. Furthermore, the amenities we offer are designed with great care to ensure they meet the refined standards our guests expect. We are delighted that these details have enhanced your time with us and look forward to welcoming you back to step into a world of the exceptional.We look forward to seeing you again in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are glad we were able to meet all your requirements for a perfect stay.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Sir,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Oscar,Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Marvin,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that you appreciated our prime location near the Royal Palace and the variety of great restaurants in the area. Our staff takes great pride in providing excellent service, and we are glad that their friendliness and kindness made your stay even more enjoyable. It's delightful to know that you found our rooms to be luxurious and that you particularly enjoyed the free-standing tub after a long day in the city.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Eduardo, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Comentarios de este tipo nos animan a seguir adelante y mejorar día a día.Nos alegra saber que disfrutó de la limpieza de nuestras habitaciones, la condición del hotel, nuestras comodidades y el servicio brindado por nuestro personal. Trabajamos arduamente para ofrecer una experiencia única e inolvidable a nuestros huéspedes, y nos complace saber que lo hemos logrado en su caso.Quedamos enteramente a su disposición. Reciba nuestro más cordial saludo,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. De La,Greetings from the Gran Meliá Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Manu,Greetings from the Gran Meliá Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that our staff provided excellent and helpful service during your stay, making it comfortable and enjoyable. It's great to know that our early check-in option was beneficial for you after your long flight from the United States. Our prime location in the heart of old Madrid is indeed perfect for exploring the city, and we are glad it added to your satisfaction.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Gabriel,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!We are thrilled to hear that you appreciated our excellent location and the great service provided by our team. It's wonderful to know that you enjoyed our delicious breakfast and found the rooms to be clean and well-maintained.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Eran,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that you found our hotel to be very nice and appreciated the condition and service provided by our staff. Our team takes great pride in offering exceptional service and maintaining the hotel's historical charm while providing modern amenities.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms. Mary, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are delighted to hear that you appreciated our lovely staff, beautiful property, and spacious rooms. Our team takes great pride in providing exceptional service to our guests, and we are glad that it contributed to your positive experience.We understand that the immediate area surrounding the hotel may be quite busy and touristy, as we are located in the heart of Old Madrid. However, our central location allows our guests to easily explore the city's attractions, such as the Royal Palace, Plaza Mayor, and numerous museums. We hope that you were able to enjoy the many benefits of our prime location during your stay.We hope to welcome you back soon.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms. Lynn, Greetings from the Gran Meliá Palacio de los Duques, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are thrilled to hear that you appreciated our excellent location, quiet and beautifully designed rooms, as well as the RedLevel lounge offerings. Our staff takes great pride in providing exceptional service, and we are glad they were helpful during your stay.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Gad,Thank you for this high rating.We are thrilled to hear that you enjoyed our friendly and professional team, as well as our spacious rooms. It is also great to know that our breakfast met your expectations, offering a high variety of quality food. Your kind words about our service and amenities are truly appreciated, and we are delighted to have you as a returning guest.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Christine,Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Andrea,Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We understand that you found the online check-in process to be complicated. We are constantly working on improving our services and will take your feedback into consideration to make the process more user-friendly.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Lisa,Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are thrilled to hear that you found our staff extremely friendly and helpful. Our team takes great pride in providing exceptional service to our guests. It's also fantastic to know that you appreciated our unbeatable location in the heart of old Madrid, making it convenient for you to explore the city.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms. Michelle, Greetings from the Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are delighted to hear that our manager was helpful and attentive during your stay. Our team is dedicated to providing exceptional service to all our guests.However, we regret to learn about the condition of the carpet in your room. We take great pride in maintaining our historical building, and we assure you that we will address this issue with our maintenance team to ensure the highest standards of cleanliness and comfort for our guests.We hope to welcome you back soon.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Christine,Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Perez,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!Thank you for taking the time to review your stay.We are thrilled to know that you found our location in Madrid Centro to be excellent. Our team takes great pride in providing top-notch service, and your kind words are truly appreciated.Once again, thank you for your positive feedback, and we look forward to welcoming you back in the future.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. David,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!We are thrilled to hear that you enjoyed your stay in our Red Level and received exceptional service from Jordan, Delfina, and the rest of our team. It's great to know that you found the room comfortable and clean, and appreciated the food in the Red Lounge as well as our room service.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the near future.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Karen,Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are thrilled to know that you appreciated the cleanliness of the room, the hotel condition, and the outstanding service provided by our staff. Our team takes great pride in maintaining the highest standards of cleanliness and service, ensuring that our guests have a comfortable and enjoyable stay.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Robert,Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to provide feedback about your time at our hotel.We are delighted to know that you found our hotel beautiful and appreciated the cleanliness of your room. Our team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests.We regret to hear that you found our staff less than accommodating and that our breakfast did not meet your expectations. We strive to provide exceptional service to all our guests, and we will certainly address your concerns with our team to ensure improvements are made. We would also like to mention that our breakfast buffet offers a wide variety of quality food, and we are always open to suggestions on how to enhance our offerings.We do hope to welcome you back for an improved experience. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Paulo,Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to provide feedback about your time at our hotel.We are delighted to hear that you appreciated the cleanliness of your room, the hotel's condition, and the room amenities. Our team takes great pride in maintaining a high standard of quality and comfort for our guests.However, we regret to learn that you found the dinner to be expensive for the quality of food. We strive to offer a variety of dining options at our hotel, including three restaurants with different culinary experiences. We appreciate your feedback and will take it into consideration as we continually work to improve our offerings and guest satisfaction.We do hope to welcome you back for an improved experience. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Sir,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!Thank you for taking the time to review your stay.We are thrilled to hear that you found our room cleanliness, hotel condition, and service to be exceptional. Our dedicated staff works hard to maintain the highest standards of cleanliness and service, and we are glad that their efforts contributed to your awesome experience. We hope to have the opportunity to welcome you back for another memorable stay in the heart of Madrid.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator