Ratings based on 168 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
by Vadim from Calgary, Canada
Posted Jan 6, 2013
Great hotel to explore center on Madrid. Location is perfect. It is close to everything. Rooms are big and very clean with all necessary amenities. Windows are old and you can hear every noise from outside. But it is historical building, so the windows are part of entertaining. Soundproofing between rooms is not great and A/C is noisy. We upgraded from standard to superior room and it was right move. We also booked daily breakfast in the hotel, but I would not recommend it if you stay more than two days here. It is expensive (14 Euros) and you MUST to book it for all your staying period. Otherwise it costs you 20 Euros per person. Thought the breakfast was good quality with good selection, you can have great breakfast just in 30 meters from hotel for half of price.
by Jill from London
Posted Jan 8, 2013
Cons: Price of food
Location: Brilliant and 300 metres from metro.
Excellent location near Opera and Palacio Real. Didn't use restaurants or have breakfast as v expensive even with a 30 % discount on our special rate booking ie b/f would have cost 19.5 euros (30 full price). Too much unless you want to get up late and combine lunch with b/f. There are so many places nearby to eat well and much more cheaply. Lovely friendly and helpful staff.
by Paul from England
Great location but a bit noisy at night!
Posted Jan 17, 2013
Pros: Fantastic location.
Cons: Late night noise.
Location: Right in the heart of the city.
The best thing about the hotel is its location, right in the heart of the city. Everywhere is easy to get to, usually by walking, but there are plenty of Metro stations nearby as well. Some parts of the building are still awaiting renovation and these are not as impressive as the rest of the hotel. We were in a room that is still to be modernised and it had a major disadvantage in that there were no shutters on the windows. This was a real pain when late-night revellers were returning home! MAKE SURE YOU ASK FOR A ROOM WITH SHUTTERS!! Most of them do seem to have them, I think we were just unlucky (we had a very good deal, so maybe we were given that room deliberately!) There may also be rooms that don't face out onto the street but they will probably be more expensive.
by LA from Dublin, Co. Dublin, Ireland
Great hotel for Coelaics
Posted Jan 7, 2013
Iam a Coelaic,I told the staff at breakfast and they went to the kitchen and came back with Coelaic cornflakes, bread,croissants, and biscuits. That night at dinner, they gave me wheat free rolls. all in all a GREAT service.
by A verified traveler
Posted Jan 3, 2013 on Hotels.com
We enjoyed the European feel and location of the hotel. Was close to a lot of sites but not on a main road. Staff was friendly and helpful. Good value!
by Caz from London, UK
Very central position
Posted Jan 2, 2013
Pros: Central location
Cons: No pool or gym!
Very good stay! Friendly staff, nice room, good location.
Posted Jan 26, 2013 on Hotels.com
Very nice staff, good location, clean, confortable beds and nice rooms. I would highly recomend and is walking distance to Opera metro.
by A verified traveler
super for sights
Posted Jan 26, 2013
Pros: The staff were excellent
Cons: Too much outside noise!
Location: excellent as near the palace & the nearby restaurants were good, but must be near a club or local drinking place, which wasnt good at 3am!!
The hotel itself was lovey, and the staff were extremley helpful and friendly...couldnt have asked for more. However, the noise in the early hours due to the location was awful...I dont think we were able to get more than 2 or 3 hours sleep...I would recommend this chain of hotels as it was clean, and a good location for site seeing etc, but after a long day walking around and seeing the sights, we needed sleep!
by A verified traveler
Posted Jan 8, 2013 on Hotels.com
Great hotel, 2 minute walk to either Santo Domingo metro station or Opera metro station which makes it easy to access from the airport. Walking distance to the Royal Palace, Gran Via, Plaza Mayor, and Puerto del Sol plaza. Nice sized room with comfortable bed. Bathroom was clean but could use an update. The area is safe but across the street are a few bars and restaurants which get REALLY noisy on Friday and Saturday nights from midnight until about 3:30am. The room windows are double glazed and the walls between rooms are pretty sound proofed but the noise from the street is quite loud so if you're a light sleeper then you won't be getting much rest. Best suggestion is to join in with the street revellers or find your own bar to spend a few hours. Madrid seems to wake up late and then stay up late, so plan on having a late dinner followed by drinks or dancing. I would recommend the hotel and would stay here again.
by mike from oxford
Posted Jan 29, 2013
Cons: street noise
Hotel staff were very helpful but could be more friendly. As with other reviews we to had trouble sleeping as the noise from outside was very loud and the hotel has no double glazing, first time I have slept with ear plugs. Would stay at this hotel again as very central but would ask for a room at the back of the hotel