Dear Harold, Thank you for your feedback.We’re delighted to hear that you appreciated the room amenities and the overall condition of our hotel. It's our pleasure to provide a modern space with parquet floors and a flat-screen TV for our guests' comfort. However, we are concerned to hear your comments on room cleanliness and service. Please rest assured that maintaining impeccable standards of cleanliness is a top priority for us, as is ensuring our guests receive the utmost in service. We regret any oversight in this regard and will be looking into the matter attentively.We look forward to welcoming you back in the future.Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Loan, We would like to thank you for taking the time to leave this review about your recent visit.We're thrilled to hear that our prime location on Gran Via provided you with the convenience you desired during your stay. Our team takes pride in facilitating smooth check-ins and we're glad this was your experience. It's also great to know that you found our rooms spacious and appreciated the strong water pressure. We understand that noise can be a concern, which is why we offer soundproofed rooms and earplugs for a more restful night's sleep. For future visits, you might prefer one of our quieter interior rooms, which many guests find to be a peaceful retreat from the city's hustle and bustle. While we're pleased you enjoyed our breakfast offerings, we're continuously seeking ways to delight our guests and your feedback is invaluable.We look forward to welcoming you back.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Lizbeth,Many thanks for this high rating.We're thrilled to hear that the cleanliness of our hotel met your expectations once again, and that our service continues to impress. It's great to know that our location, conveniently close to the metro station, added to the ease of your stay.We look forward to welcoming you back. Wishing you a wonderful holiday season and a Happy New Year!Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Lizbeth,Many thanks for this high rating.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you again. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Carolina,Thank you for taking the time to review your stay.We are delighted to hear that you appreciated our great location.We hope to see you again soon.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Larry,Thank you for your kind review.We are thrilled to hear that you appreciated our prime location and found our staff to be friendly and helpful. Our team is always eager to provide the best service to our guests, and it's great to know that their efforts made your stay enjoyable.We are also glad that you were satisfied with the cleanliness and comfort of your room. Our housekeeping team works diligently to ensure that all rooms are well-maintained and provide a relaxing environment for our guests.We look forward to welcoming you again.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Khalil,Thank you for sharing your review following your recent stay.We are glad that our location was convenient for you.However, we are sorry to read of the issues you faced and regret that we were unaware of these concerns during your stay as we would have taken immediate action to ensure your comfort.We are constantly investing in updating our hotel and facilities and are always open to feedback on aspects that may need reviewing.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Mike,Thank you for taking the time to review your recent stay.We are so pleased to know that your recent stay with us was a good experience and that you found our central location convenient.We look forward to seeing you again on your next visit.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Niral,Many thanks for this high rating.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon, Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Jorge,Thank you for taking the time to provide feedback about your time at our hotel.Your comfort is very important to us so please do not hesitate to request anything that you may need that could help make your stay more comfortable.We are also sorry to hear that you found your room to be smaller than you had expected as your comfort and satisfaction are a top priority.Thanks again for your feedback. We hope to welcome you again in the future. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Felix,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Carlos Muchas gracias por sus comentarios y por la valoración positiva que hace acerca de su experiencia vivida en nuestro establecimiento. Si algo nos preocupa es ofrecer un buen trato y servicio a todos nuestros huéspedes, y saber que lo hemos alcanzado en su caso es muy gratificante para todo el equipo del Hotel Trabajamos para lograr nuestro objetivo de convertir un viaje en una experiencia memorable, ¡estamos orgullosos de haber creado buenos recuerdos de su viaje!! Deseamos seguir contando con su confianza y darle nuevamente la bienvenida. A la espera de esta ocasión aprovechamos para mandarle un cordial saludo.

Dear Wenbin Thank you very much for your comments. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. We hope to see you again very soon Thanks again and have a nice week,

Estimado Aaron Thank you very much for your comments. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. We hope to see you again very soon Thanks again and have a nice week,

Estimado FernandoMuchísimas gracias por su excelente valoración y por elegir nuestro establecimiento para su estancia en Madrid. No hay mayor satisfacción que saber que hemos conseguido satisfacer sus expectativas y que su estancia haya sido tan satisfactoria. Esperamos poder recibirle nuevamente y seguir brindándole nuestra mejor atención. Un cordial saludo

Dear RismaThank you very much for your comments. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. We hope to see you again very soon Thanks again and have a nice week,

Estimada Jessica Lamento profundamente que la valoración global de su estancia en el Hotel no haya resultado satisfactoria. Tomamos buena nota de sus apreciaciones para revisar nuestros procesos de cara a evitar que situaciones como las que describe se repitan en el futuro. Esperamos volver a verle pronto, le rogamos que nos brinde una nueva oportunidad, y poder demostrarle que nos esforzamos día a día en ofrecer un inmejorable servicio al cliente. Lamentamos profundamente no haberlo conseguido en esta ocasión. Reciba un cordial saludo,

Dear Ramon It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. Your comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course, we will be very pleased to welcome you. Best Regard

Estimado Victor Lamento profundamente que la valoración global de su estancia en el Hotel no haya resultado satisfactoria. Tomamos buena nota de sus apreciaciones para revisar nuestros procesos de cara a evitar que situaciones como las que describe se repitan en el futuro. Esperamos volver a verle pronto, le rogamos que nos brinde una nueva oportunidad, y poder demostrarle que nos esforzamos día a día en ofrecer un inmejorable servicio al cliente. Lamentamos profundamente no haberlo conseguido en esta ocasión. Reciba un cordial saludo,

Dear Jose It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. Your comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course, we will be very pleased to welcome you. Best Regard

Dear Lizbeth Thank you very much for your comments. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. We hope to see you again very soon Thanks again and have a nice week,

Estimado Eduardo Muchas gracias por sus comentarios y por la confianza depositada en nosotros al elegirnos para su escapada a Madrid. Nos enorgullece que se sintieran tan cómodos en nuestro hotel y que pudieran comprobar que nuestros huéspedes son nuestra razón de ser y su satisfacción nuestro principal objetivo. Esperamos poder tenerles nuevamente con nosotros y volver a superar sus expectativas. Estamos a su disposición para cualquier duda o consulta. Reciba un cordial saludo,

Dear Jesus We are genuinely pleased to receive such excellent comments like yours! We are very happy to know that you had an excellent stay and you were delighted with the hotel facilities. We are looking forward to welcoming you back on your next visit to Madrid and we guarantee you we will keep on working hard in order to offer you with another unique and memorable experience.

Dear Jason We are genuinely pleased to receive such excellent comments like yours! We are very happy to know that you had an excellent stay and you were delighted with the hotel facilities. We are looking forward to welcoming you back on your next visit to Madrid and we guarantee you we will keep on working hard in order to offer you with another unique and memorable experience.

Dear Guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Guest Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We would be glad to have the opportunity to receive you once again in our Hotel and change your last impression. Next time do not hesitate to contact us directly for any kind of assistance you may need.

Dear Sharon It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Onel It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Thanks again and have a nice week

Dear Evelyn It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Thanks again and have a nice week

Dear Igal It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Pablo Thank you so much for your comments! It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Idan It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards