Ratings based on 673 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

お国柄・・・・

Posted Jan 1, 2015
Pros: おもてなしの日本に慣れているせいか ホテル顔というレセプション・コンセルジュの対応処理 列の順番待ちなど時間待ちに気遣いがないことに呆れた
Cons: ・・・・・・
Location: クリスマスで公園以外は 何処もお休み しかし公園は綺麗でした 街の中はごみもなく素晴らしいいですが 歩行者がどこでも喫煙しながら歩くことには危ないし 煙にイライラ 10年前の日本・・・
ホテルのロケーションに雰囲気はとてもよかった 訪れた季節がクリスマスで飾り付けが良かったです ホテルの食事はしなかったのでわからないが 日本料理店はいつも賑わい混んでました
Comment from Hotel Management
Jan 5, 2015 by palomah, Hotel Management
Dear Guest, Thank you for your review, Happy to read that you enjoyed the hotel location and its Christmas Decoration. Looking forward to welcome you again, Happy New Year! Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler

Central, et tres chalereux

Posted Dec 30, 2014
Pros: Acceuil Emplacement
Location: A cote du prado, du musee thysen, a 10 mn a pied du palais royal
Le luxe des palaces d antant avec le charme et le cadre
Comment from Hotel Management
Jan 2, 2015 by palomah, Hotel Management
Dear Guest, Thank you so much for your great review! Looking forward to welcome you back in a near future, Best regards, Paloma H
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Hotel is getting a bit tired

Posted Dec 29, 2014
Great location and still a very nice hotel, but rooms (especially bathrooms) feel rather worn.
Comment from Hotel Management
Jan 1, 2015 by palomah, Hotel Management
Dear TM, Thank you for your review, We are happy to read that you enjoyed the hotel location and I apologize as we didn't meet our expectations with the room received. Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Rico

Excellent Property. Will stay again!

Posted Dec 26, 2014
The facilities are excellent. Hotel staff is very friendly. The concierge did a subperb job helping us with directions and coordinating tours (don't remember her name, it was the blonde lady that worked at nights, thanks!!!). The location is also excellent and close to everything. Definately will stay again.
Comment from Hotel Management
Dec 28, 2014 by palomah, Hotel Management
Dear Wilfredo, Thank you so much for taking the time to write your review about your recent stay. We are so happy to read that we exceeded your expectations with the hotel and its service, specially with Carmen the concierge Looking forward to welcome you again in a near future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel only a few min. away from city centr

Posted Dec 24, 2014
Pros: It was walking distance to everything
Location: Across the street from Prado Museum, maybe a 7 min walk to Cibeles and maybe 10 min away from the park. Also, you can walk into the city w/i 10 min.
The Westin Palace is very close to to the city center, yet just on the edge of it. So, you can get away from the city and relax if you'd like to. Just across the street from Prado Museum. The staff was very friendly and warm.
Comment from Hotel Management
Dec 26, 2014 by palomah, Hotel Management
Dear Guest, Thank you so much for taking the time to write your review about your stay. Happy to read that you enjoyed the hotel location and its service. Looking forward to welcome you back in a near future, Best regards, Paloma H
4 out of 5
Recommended
for Couples
by A verified traveler

Top hôtel

Posted Dec 18, 2014
Hôtel très bien situé. Un vrai 5 étoiles. la salle du petit déjeuner est très romantique et raffinée. Je conseille cette hôtel amplement.
Comment from Hotel Management
Dec 24, 2014 by palomah, Hotel Management
Dear Guest, Thank you so much for taking the time to write your review and for recommending us! Looking forward to welcome you again in a near future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom verona

albergo in pieno centro comodo per visitare i muse

Posted Dec 11, 2014
Pros: l'atmosfera
Cons: il servizio WI-FI non è compreso nel prezzo della camera ed è molto caro (14 euro al giorno)
Location: posizione centrale comodo ai musei
estremamente positiva e rilassante. L'unica sorpresa un po spiacevole è stato l'extra addebitato per l'utilizzo di internet in camera
Comment from Hotel Management
Dec 15, 2014 by palomah, Hotel Management
Gentie Ospite, Grazie mille di tutti I Suoi commenti positivi. Siamo contenti di sapere che ha trascorso un piacevole soggiorno da noi a Madrid e speriamo di darle nuevamente in benvenuto in una prossima occasione. Cordialmente,
4 out of 5
Recommended
for Everyone
by A verified traveler

Tolle Lage für Kunst und Kulinarik

Posted Dec 9, 2014
Sehr zentral gelegenes Hotel aber doch recht ruhig. Schöne Zimmer jedoch war das Queensizebett für 2 erwachsene Mitteleuropäer zu schmal. Sehr guter Service!
Comment from Hotel Management
Dec 11, 2014 by palomah, Hotel Management
Dear Guest, Thank you so much for taking the time to write your nice review about your stay with us. Happy to read that you enjoyed tghe hotel location and its service. Looking forward to welcome you back in the future, Best regards, Paloma
5 out of 5
Recommended
for Everyone
by A verified traveler

es un hotel muy bonito, ubicado perfectamente.

Posted Dec 6, 2014
muy buena experiencia!! recomiendo
Comment from Hotel Management
Dec 26, 2014 by palomah, Hotel Management
Estimado Cliente, Muchas gracias por tomar su tiempo en escribir su opinión sobre su estancia en el hotel y por recomendarnos! Esperamos contar de nuevo con usted como cliente en un futuro no muy lejano, Saludos cordiales, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grays, UK

First Class City Centre Hotel

Posted Dec 3, 2014
Pros: Clearly five star facilities all the way including the charges for everything.
Cons: The cost of food and drink to me as I am not usually a five star traveller were unnecessarily expensive from the breakfast to the evening coffee!
Excellent facilities with friendly helpful staff always on hand to help. Hotel ideally located close to all Madrid sites within walking distance, short taxi ride or metro.
Comment from Hotel Management
Dec 9, 2014 by palomah, Hotel Management
Dear MikeC, Thank you so much for taking the time to write your review about your last stay. Happy to read that we exeeded your expectations with the service received and that you enjoyed the hotel location. Looking forward to welcome you back in a near future, Best regards, Paloma H