Ratings based on 718 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted May 18, 2015
Gorgeous building top to bottom. My only complaint was a little long check in process but it was one of the busiest days of the year. The staff was amazing. Drinks in the bar were pricey but amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
Best place excellent location wonderful interior do not miss the buffet breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

amabilidad del personal

Posted May 13, 2015
Pros: Su decoración, su magnifica ubicacion y la gentileza de todo su personal.
Cons: Pues no se, francamente todo esta muy bien.
Todo el personal con mucha calidez, eso es lo mas gratificante; los felicitamos de todo corazón.
Comment from Hotel Management
May 18, 2015 by palohid, Hotel Management
Estimado cliente, Agradecemos sinceramente sus comentarios sobre su estancia en el hotel y especialmente su referencia a todo el personal. Esperamos darle de nuevo la bienvenida en un futuro no muy lejano, Saludos cordiales Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Excellent city break

Posted May 12, 2015
Pros: Everything, especially comfortable bed & bedroom, wide breakfast selection and fine dining room décor.
Cons: Bedroom door let in some sound from corridor. Only issue in morning for late risers when staff cleaning.
Location: Ideal for all attractions to west of centre such as Prado and other galleries. Royal palace, museums within walking distance. Restaurants few minutes.
Excellent hotel from welcome, even at midnight, to leaving. Room of high standard, clean and very comfortable. Breakfast (until 11am) was in beautiful round room under a dome of coloured glass. Breakfast selection widest choice ever seen. Staff always polite and efficient. Only criticism would be some noise from corridors in the morning from cleaning staff 8-9am. Everything else about hotel was perfect. Location very good, ideal for Prado and other major galleries. Royal palace about 30 minute walk across the city.
Comment from Hotel Management
May 18, 2015 by palohid, Hotel Management
Dear Guest, We're so pleasant to read that you enjoyed the hotel and its services during your last visit! Thank you for sharing such a great review and I also take good note of your comment about the noise from corridors. Looking forward to welcome you back in a near future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 神戸市

治安的にも利便性でも最高

Posted May 7, 2015
プラド美術館の真ん前ながら閑静で、地下鉄の駅チカでもあり、高額でが5星その名の通りです。一駅向こうにはアジャーラ駅で地方への交通の要所です。また、店の要所のゾル駅も近いです。
Comment from Hotel Management
May 11, 2015 by palohid, Hotel Management
Dear Guest, Thank you so much for your review and for taking the time to share your experience. Happy to read that you enjoyed the hotel location. Looking forward to welcome you back in a near future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, TX

Beautiful hotel located in the heart of Madrid.

Posted Apr 30, 2015
Wonderful room, super friendly staff and the breakfast buffet was superb! Located with in walking distance of Madrid's main attractions.
Comment from Hotel Management
May 4, 2015 by palohid, Hotel Management
Dear Guest, It's a pleasure to read that we exceeded your expectations during your last stay with us! Thank you very much for sharing your experience and looking forward to welcome you back in a near future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Amesbury Massachusetts

Trip to Madrid

Posted Apr 27, 2015
Wonderful hotel centrally located love every second except for the lady day which was the Madrid Marathon which started at or near hotel. Jeezs.
Comment from Hotel Management
Apr 29, 2015 by palohid, Hotel Management
Dear Guest, Thank you for taking the time to write your review about your recent stay. It's with a great pleasure that we have read that you enjoyed the hotel location. I apologize for the inconveniences generated by the Madrid Marathon. Looking forward to welcome you again, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

elegant, great location

Posted Apr 26, 2015
Pros: Great breakfast buffet
Location: Near the museums. A reasonable walk to stores and the market. Many restaurants nearby.
The hotel is beautiful and in the perfect location for our first trip to Madrid. We were able to walk to all of the attractions. Staff was friendly and helpful. We would absolutely stay here again.
Comment from Hotel Management
Apr 29, 2015 by palohid, Hotel Management
Dear Guest, It's with great pleasure that we have read your review about your last stay at the Westin Palace, Madrid! Thank you so much for sharing your nice comments about our staff that I have already shared with them. Looking forward to welcome you back in a near future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Great trip!

Posted Apr 24, 2015
This hotel is the best location in Madrid and the staff could not have been better. Very happy with everything! Loved Spain and want to go back!
Comment from Hotel Management
Apr 27, 2015 by palohid, Hotel Management
Dear Joanna, We really appreciate your great review about the hotel during your last visit! I have shared it with all the team to celebrate that we were able to exceed your expectations with the location and with the service received. Looking forward to welcome you again in a near future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified travelerfrom paris

Exceeded expectations

Posted Apr 23, 2015
Hotel staff greeted us warmly. We upgraded at a reasonable cost to a great suite. Service was great. restaurant was mediocre however. Babysitting is not available.
Comment from Hotel Management
Apr 27, 2015 by palohid, Hotel Management
Dear Jeff, Great to read that we exceeded your expectations in your last visit to our city All the Westin Palace, Madrid team are happy to know that we did a great job. Thank you so much for sharing your feedback and looking forward to welcome you back, Best regards, Paloma H