Ratings based on 746 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great location.

Posted Jul 29, 2015
Pros: Everything.
Cons: More seating in lobby.
Location: Near to Prada. City tour buses near bye. Great for walking to restaurants.
Ideally situated for exploring the city. Terrific bar, well priced drinks served by by friendly, professional staff. Outstanding beds.
Comment from EPC
Jul 30, 2015 by palohid, EPC
Dear Barry, Thank you so much for your great comments about your experience with us! Happy to read that you enjoyed the city as well as our services in the Bar Museum and our Westin Heavenly bed. Looking forward to welcome back soon, best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler from San Salvador, El Salvador

Posted Jul 28, 2015
Location: Very well located.
I had a very nice experience. The people at the reception area were very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

スタッフ対応の素晴らしいホテル

Posted Jul 27, 2015
Pros: スタッフの迅速な接客
Cons: 日本語を話せるスタッフがいたら、パーフェクト。
Location: プラド美術館 ソフィア王妃芸術センター SOL(日本の渋谷・原宿・新宿みたいなところ) など、徒歩圏内。
仕事で初めてマドリッドに滞在。女性一人ということで、いろいろ不安なところもあったのでこちらのホテルを選択。フロントの方の丁寧な対応に感動。コンシェルジュも親身になっていろいろ教えてくれた。ベルボーイが荷物を部屋まで運んでくれるのも早かった。ただ、建物が3角形のような形で、エレベータから部屋がとても遠く感じた。
5 out of 5
Recommended
for Families
by A verified traveler from Hong Kong

A fantastic location for a short stay in Madrid

Posted Jul 19, 2015
A fantastic location for a short stay in Madrid. Within walking distance of the Prado, Retiro (a bit longer walk in the Summer heat) and lots of bars and restaurants. Good value. Very friendly and helpful staff. We were travelling as a family - 2 adults, 3 teenagers and a 9 year old, with all enjoying the stay. To top it off, the hotel also makes a brief appearance in Hemingway's the Sun Also Rises. Definitely recommended.
Comment from Hotel Management
Jul 23, 2015 by palohid, Hotel Management
Dear RDD, Thank you very much for choosing us for your last visit to Madrid with your family and for recommending us! So happy to read that all of you enjoyed the visit and I have shared your experience with the team to celebrate it! Appreciate the mention regarding the Hemingway's book Looking forward to welcome you back, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Notch Service

Posted Jul 18, 2015
Everything I expected and more. Truly excellent service in a beautiful and comfortable location that is near everything.
Comment from Hotel Management
Jul 23, 2015 by palohid, Hotel Management
Dear Chip, Thank you so much for your wonderful review that I have shared with all the Team and for choosing us in your last visit to Madrid! Looking forward to welcome back, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA US

Historic and elegant hotel

Posted Jul 16, 2015
Pros: Elegance. Service staff so nice.
Cons: Wifi should be free
Location: Perfect. Prado across the street, parks nearby and other historic spots (royal palace is a must see) walkable if hardy.
This is a wonderful hotel, perfectly located (by the Prado and parks) in Madrid. It is top shelf. I learned while there that my father stayed there in the 1960s and 70s and I appreciate the Grand Dame aspect of the place. Loved it.
Comment from Hotel Management
Jul 23, 2015 by palohid, Hotel Management
Dear Carol, It was an honor for all the Westin Palace, Madrid Team to welcome you now and to know that your father also stayed with us in the 60s and 70s! Thank you so much for your review that I have shared with the team to celebrate that we exceeded your expectations with the hotel location and its services. Looking forward to welcome you back in a future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler from Chino Hills, CA

Best Hotel in Madrid

Posted Jul 15, 2015
Pros: Location and luxury.
Our taxi driver told me as we were driving to the hotel that the Westin Palace was the best hotel in Madrid. He was not wrong. We loved this hotel. Central spain, convenient to the metro, city tour buses and other attractions. Very luxurious. Friendly staff and the check in guy was great. Can't go wrong with this hotel.
Comment from Hotel Management
Jul 17, 2015 by palohid, Hotel Management
Dear Dan, We're delighted to read that we were able to exceed your expectations during your visit to Madrid! Thank you so much for sharing your experience and for loving the hotel! Looking forward to welcome you again in a future, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

location, location, location

Posted Jul 12, 2015
Pros: The location is perfect
Cons: Nothing
Location: You have the Prado museum across the street. The Reina Sofia museum is also close. You can walk to Plaza Mayor. Everything is very close
The best of the hotel is the location. You can go to all the mayor Madrid landmarks very easy. The breakfast is very good and a lot of variety.
Comment from Hotel Management
Jul 16, 2015 by palohid, Hotel Management
Dear Guest, Thank you so much for your great comments about your last stay! We're happy to read that you enjoyed the hotel location and our breakfast Looking forward to welcome you back, Best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler

Best location ever!!

Posted Jul 12, 2015
Across the street from the Prado and Thessen. Lots of restaurant options close by. concierge staff really helpful, polite and kind. Check in staff kind of slow. Make sure to ask for a non-smoking room unless you do smoke. We would stay there again in a heart beat
Comment from Hotel Management
Jul 16, 2015 by palohid, Hotel Management
Dear Guest, It's great to read that you enjoyed the city due to the hotel location! Thank you so much for sharing your experience and your mention to our concierge staff. Looking forward to welcome you again in a future, Best regards, Paloma H
4 out of 5
Recommended
for Everyone
by A verified traveler from Irvine

Best concierge service in town!

Posted Jun 28, 2015
Pros: The concierge service was superb and the location can't be beat
Cons: Better elevator service of handicapped visitors
Location: The best location - an easy walk to all of the great museums and a 5-6 euro cab ride to everywhere else worth seeing. Near Atocha for AVE trains
This is the second time we have stayed here. I arrived limping haven slipped in Granada two days earlier. They were able to give us an early check-in and sent the hotel doctor. He was there in less than 30 minutes. He worked with the concierge to get me a walking boot etc. The concierge than researched getting me wheelchairs at the Prado and that National Archaeological museums. He also called the airline to arrange for wheelchair service at all 3 airports for our trip home. They also had a spectacular unusual dinner opportunity - 9 courses with 9 ice creams in context. This was a foodie's delight - different and special. We will return to this hotel again.
Comment from Hotel Management
Jul 11, 2015 by palohid, Hotel Management
Dear Irvine, It's great to read reviews like yours! Thank you so much for your wonderful words to our concierge; I have shared your comments with them to celebrate that they were able to exceed your expectations! Thank you for your loyalty to The Westin Palace, Madrid and for recommending us! Looking forward to welcome once again in a near future, Best regards, Paloma H