Ratings based on 490 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Walton On Thames Surrey UK

excellent location

Posted Feb 21, 2015
Pros: Clean bedroom and clean bathroom
Location: A short walk to Playa del Sol - city centre
Felt that a few members of staff need to be more aware of customer care. Asked about train distance to a city and was misinformed by several hours luckily we didn't listen to her...asked her to book me a hairdresser nearby and never came back with an answer. Little things in the room needed attention like broken bathroom door handle, etc etc
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cancun

Very nice hotel, great location!

Posted Feb 5, 2015
Pros: Service
Location: Great location, you can walk to Mercado San Miguel, la Gran Via, Museums, etc
I traveled to attend an event in Madrid, and the Urban hotel made everything very pleasant!... even the jet lag was not that bad due to the great experience. I reccommend this property 100%.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Fab location

Posted Jan 27, 2015
Lovely hotel in a great part of the city. Will definitely visit here again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota, Colombia

great as expected!

Posted Jan 20, 2015
this hotel has a great atmosphere, a convenient location and a friendly staff. either for business or pleasure the urban is always a good option in Madrid!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel, great location very hip, modern.

Posted Jan 11, 2015
Very attentive staff. Excellent restaurant facilities. Location second to none. Bar downstairs was great for people watching. Loved the overall ambiance. Would love to stay there again and again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Düsseldorf

Gutes Stadthotel

Posted Dec 29, 2014
Pros: Personal
Location: In direkter Nähe zum Parlamentsgebäude. Von dort kann man eigentlich alles unternehmen.
Sehr aufmerksamer Service am Empfang. Aber auch sonst hervorragender Service des Hauspersonals. Klimaanlage muss benutzt werden, da Öffnen der Fenster zu laut w. Strassenlärm. Anlage allerdings störend , weil lautes Ventilatorgeräusch. Lage des Hotels sehr gut. Bar etwas sehr cool gestylt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Buena situación buen servicio

Posted Dec 14, 2014
Ha resultado agradable lo único que no me gusto es el lavabo
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Lovely hotel in a great area

Posted Dec 1, 2014
Great hotel in a lovely area, close to all sights and near an amazing Park. Hotel was amazing and very quiet. Loved it!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Florida

Great hotel!

Posted Nov 29, 2014
Pros: Great location, friendly and helpful staff.
Cons: Buffett breakfast is a bit pricey.
Location: Prado Museum, Puerta Del Sol, Gran via. Location was very convenient.
Modern chic hotel. Great ambiance. Staff is very friendly and very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excellent location

Posted Nov 28, 2014
Pros: The location, the staff and the decor are great.
Cons: The floor boards creaked so that if one person got up it woke the other. We could even hear the creaking floor from the neighboring room.
Location: The hotel is close to the three main museums and is a short walking distance to the central squares. The location is really excellent.
We really loved our stay at Urban. The staff are amazing, super helpful and friendly. The room is a decent size and sheltered from street noise (which is a big deal in Madrid). The room was nicely decorated and clean. The hotel is located so that most tourist attractions are within walking distance.