Ratings based on 247 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler from San Diego, CA
Just OkayPosted Aug 12, 2014
The hotel is nice and clean, the location is not bad. We are foodies and dont mind paying a little more for a good meal. Skip their dining room. Although the staff was very attentive the food was bland and lacking. Also dont bother to ask for help or suggestions from the front desk. Ive never been to a hotel where the concierge didnt bother to get back to me. We had 3 instances where we went to the front desk for assistance or suggestions and in every case shouldnt have bothered.
for Everyoneby A verified traveler from BOGOTA
good location great vibePosted Jul 3, 2014
nice place to stay and explore the city, so close to everything still away from the busy streets.
for Everyoneby A verified traveler
Nice hotel, excellent service, great location.Posted Jun 24, 2014
It was great stay, unique designer, good food and excellent attention.
for Everyoneby Sus from Hertfordshire
Lovely hotel in excellent positionPosted Jun 5, 2014
We stayed for three nights at this wonderful hotel. Check in went smoothly, rooms very nice and well equipped. Roof top pool and bar area are a bonus as was the complementary glass of champagne. The real stars are the staff who were so friendly and helpful - superb! Thank you.
for Business Travelersby Jaime from Mexico
Very modern hotel with excellent locationPosted Jun 2, 2014
Pros: Location, modern decor.
Cons: Room service is terrible
Location: It is at the center of many things, easy to walk to city center.
It is a great hotel in a great place. Rooms are nice, not very big, but confortable enough. The location is one of the best aspects of this hotel.
for Everyoneby Constance from Sydney Australia
Contemporary art hotel in the centre of MadridPosted May 31, 2014
Pros: The contemporary tribal art styling is superb. The bedding in the rooms was the most comfortable I have experienced in hotels. The rooftop bar and poo
Location: Central to the Prado, catching the City Tour Bus and shopping.
Staying at the Urban was an extra bonus to our holiday in Madrid. The atmosphere and staff were exceptional.
for Everyoneby Maxine from Englan
The hotel has the perfect location for exploringPosted May 30, 2014
Beautiful hotel. Clean, polite friendly staff. Pool and terrace a gem
for Everyoneby A verified traveler from Austin, Texas
Great location with helpful staffPosted May 11, 2014
Pros: Staff, location, rooms. Everything!
We stayed at Urban for one night before we flew back to the US. The location is perfect, very close to good restaurants and bars. The Prado and Puerta del Sol are walking distance. We booked a duplex, but we're upgraded to a suite. ,very nice. The staff spoke excellent English and were very helpful. The breakfast in the hotel was very good for 17 euros. A taxi to/from the airport is a flat fee of 30 euros. We would definitely stay at Urban the next time we are in Madrid.
for Couplesby james from sydney
Swanky hotel in central locationPosted May 10, 2014
Modern, clean and relaxing. Great place to base yourself for a tour of Madrid.
for Everyoneby Eddie from oxford, England
Modern hotel very well situatedPosted May 6, 2014
Pros: roof top bar; contemporary décor helpful & friendly staff
Cons: have tea/coffee making facilities in room soundproofing of rooms lighting - rooms are rather dark
Location: excellent location
5 days spent in a beautifully sunny Madrid - what's not to like?!!