Ratings based on 190 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from SA
Great location , friendly staffPosted Aug 27, 2014
In general and the positive things: -price is great compared to the location ,,, -staff are friendly and helpful -wifi connection was great -metro/bus station nearbuy Negative things: -Small room area -Need maintainance , AC at our floor was bad but staff responded well to our request and changed the room - refuse to provide extra pillow , for a person like me who medically need to sleep on two pillow , it was suffering for me to sleep on one flat pillow only - bed causing itchy feeling , house mites!!
for Everyoneby A verified traveler from luxembourg
Excellent hotel for a short city breakPosted Aug 25, 2014
We came for a short city break and it was a great choice. The room was very nice and the hotel staff very helpful and friendly
by A verified traveler
Not so muchPosted Aug 23, 2014
The bed is the worst i have ever slept on. Matter fact I couldn't even sleep. The AC didn't start cooling until 5 hours later and still wasn't that good. Was very dissapointed.
Comment from Hotel Management
Sep 2, 2014 by Vincci Hoteles, Hotel Management
Dear guest, We are sorry to hear that your stay with us was not what you expected. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement. We are at your service for anything that you may need. With best wishes, Vincci Hoteles
for Everyoneby A verified traveler from australia
Good locationPosted Jul 7, 2014
Great location and comfortable stay. Breakfast pricey but plenty of places to eat nearby.
for Everyoneby A verified traveler
Good city centre hotelPosted Jul 6, 2014
Pros: Good, central position. Friendly staff. Comfortable room which was a good size for a city centre hotel.
Cons: Room slightly shabby around the edges but a minor thing.
Excellent position within walking distance of all the main tourist sites. Plenty of restaurants and bars nearby. Not much choice of food in the hotel and a small bar/restaurant area. The wine was reasonably priced though.
Good location , but expected morePosted May 30, 2014
Hotel looks much better and renovated on pictures . It is actually kind of old . Thats the problem of showing much better pictures that actual reeality , you expect more or at least the same. This was not the case.
for Everyoneby A verified traveler from Salt Lake City, UT
Great Hotel Location, Not the nicest hotelPosted May 27, 2014
For how big downtown Madrid is, and how many people are here, this hotel is positioned perfectly. The staff is bilingual and very helpful to all of our needs. The hotel itself is not the best in town. It looks like they renovated it, but there is still flaws with the basic hotel. The city is very compact and they had to do the same for the hotel, the window has a view of a window well-like alley in which you may view a dirty central hollow column shaft of the hotel. If room size does not affect you, nor does the quality of the room, then this hotel is perfect. It is within walking distance of everything in the puerto del sol area, right next to the metro station.
for Business Travelersby martin hardy from London
Great locationPosted May 1, 2014 on Hotels.com
Staff were friendly and helpful, great location too
for Couplesby A verified traveler
Posted Apr 22, 2014
Pros: Great Staff, Great location
Location: Everything is near by...
It is very easy to arrive to the hotel, the location is perfect, the staff is great. I would come here again.
for Everyoneby Pamela from Cambridgeshire
Nice small Hotel with Central locationPosted Apr 6, 2014
Pros: Compact size and not having to fight with other customers for service.
Cons: The free Wi Fi needed a new code every day which was a pain to ask and enter plus if you have several devices it you needed a code for each one!
Location: Close to the Pardo, Sol and Grand Via. Also close to the restaurants and Tapas bars around Plaza Santa Ana. Jazz and Flamenco bars also close by.
Friendly staff, good choice of food for breakfast, room clean and functional with quite heating / fan. Central location meant many bars e.t.c within walking distance, so were three metro stops for longer trips. Noise was also OK allowing a good nights sleep.