Ratings based on 398 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel Staff

Posted Oct 22, 2013
Pros: Hotel Staff, location within the city (neighborhood with shops, museums, food).
Cons: Lighting in rooms a bit dim.
Location: Prada Museum, great small shops, boutiques and food choices. Taxis always waiting outside of hotel for convenience. Train station within 5-8 minutes
Hotel staff was very friendly and assisted us with all travel questions, restraunt recommendations and directions. Rooms were a little dark, but comfortable and clean. Breakfast was very satisfying and the coffee delicious! Very good location in the city also.
2 out of 5
Recommended
for Business Travelers
by Chris from Chicago, Illinois

Convenient spot but don't count on the free wifi!

Posted Oct 17, 2013 on Hotels.com
I stayed here for 4 nights after just having stayed at the other Vincci location in Valencia (which was a much better experience!). Unfortunately the wireless capabilities in the Madrid location do not extend past the lobby, and even in the lobby they are not very fast! I was disappointed that they offered no other solution to our connection issues other than sitting in the lobby to do work and make phone calls, or to go to a local cafe. For the price you pay for your stay, one should at the very least get wifi in the room for working. Apparently they really don't want you to be in the room anyway as they only offer 3 channels in English. Oh and forget watching a movie if you can't sleep due to the noise until 3am, movies from 1990 and 1995 are going to cost you 13.20 euro!!! Most likely will not stay here again when I'm back in Madrid. The Vincci location in Valencia however, excellent!
4 out of 5
Recommended
for Everyone
by jr from Louisville KY

Great location

Posted Sep 29, 2013
Rooms were European small, but clean and comfortable. Great location.
Comment from Hotel Management
Apr 5, 2014 by Miguel Castillo, Hotel Management
Dear guest, Thanks for your positive feedback following your stay at Vincci Soho Hotel. I was so happy that you really did enjoy the great service and facilities we are all so proud of. Please do come back and see us again soon. My kindest regards,
5 out of 5
Recommended
for Business Travelers
by Eloise from London

Lovely hotel

Posted Sep 29, 2013 on Hotels.com
Friendly staff, good service but a little stuffy in the room
Comment from Hotel Management
Dec 7, 2013
Dear Eloise Thank you so very much for your lovely feedback following your recent stay at Vincci SOho Hotel. I am so happy that my fantastic team ensured we met your expectations. Please do come back and see us again soon. My kindest regards
5 out of 5
Recommended
by sam

great location-prado museum -major

Posted Sep 25, 2013 on Hotels.com
fantatic breakfast -small rooms- very good location service very good
Comment from Hotel Management
Dec 7, 2013
Dear Sam, I was so happy to read your kind feedback following your recent stay with us at Vincci Soho Hotel. I do hope that you will be able to come back to the hotel in the near future so we can once again ensure you have a wonderful stay with us. Best Regards
5 out of 5
Recommended
by Michael from USA

great location and value

Posted Sep 20, 2013 on Hotels.com
The hotel was near museums and near many sights, restaurants and places to go. The layout of the hotel was a bit unusual, and the rooms were not all that impressive, but overall a great stay here. One thing that was a bit bothersome was that the wi-fi worked in certain parts of the room only (near the window). Was advised by very friendly staff that wi-fi is best used in lobby area (not as convenient as in room).
Comment from Hotel Management
Dec 7, 2013
Dear Michael, I was so glad to read that you enjoy your stay with us in Madrid. Las Cortes area is a very special place to be over a short break and I was delighted that you enjoyed all of the service and facilities we provide on a consistent basis. We look forward to welcoming you back in the near future. Many thanks for your kind words,
5 out of 5
Recommended
for Everyone
by vivi from Boca Raton, FL

What a lovely hotel!

Posted Sep 20, 2013
Pros: Everything!
Cons: Free internet would be nice.
Location: Prado, bus tour pick-up, Plza Mayor.
Interesting decor, very clean and quiet room with loads of amenities. Very well-located near shops, restaurants. Prado is walking distance. Staff speaks English! I drfinitely recommend this beautiful hotel! Have a drink in the "outdoor" lounge!
Comment from Hotel Management
Apr 5, 2014 by Miguel Castillo, Hotel Management
Dear Vivi, Many thanks for posting your kind feedback following your recent stay with us at Vincci Soho Hotel. I was delighted that we met your expectations and that you cannot wait to come back and see us soon. We look forward to ensuring you have another great stay. My kindest regards,
5 out of 5
Recommended
by Edna from Florida

Easy access to everything

Posted Sep 11, 2013 on Hotels.com
Great hotel, easy walking distance to everything. Room clean and comfortable, great hotel restaurant. Hotel personnel was helpful and friendly. For sure we would stay here again. This was a great pick.....
Comment from Hotel Management
Dec 7, 2013
Dear Edna, Thank you so very much for your lovely feedback following your recent stay at Vincci Soho Hotel. I am so happy that my fantastic team ensured we met your expectations. I have already passed on your kind words to them. Please do come back and see us again soon. My kindest regards
4 out of 5
Recommended
for Couples
by A verified traveler

Would recommend

Posted Sep 3, 2013 on Hotels.com
Great location, clean, modern
4 out of 5
Recommended
for Everyone
by uncle from cairo

Nice area

Posted Aug 29, 2013
Pros: All stafe are very freindly
Location: Street is to small and metro station is faar If u want come from airport by metro or bus u have get a taxi from the station to hotel
All staf was gra8 Nice area neer to gran via street But neer metro station about 10 to 15 m walking The room is small and the bed is too bad T.V do what he want when he want