Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Oregon, USA

Nice hotel near Retiro Park

Posted Jul 12, 2014
Pros: I liked the rain showers, the bed, the down pillows, the Clarins Spa. I liked the reception staff---they were friendly and helpful.
Cons: Hotel needs new carpet (in rooms and common areas)---it looks worn and dirty; the main bar needs new fabric on the walls; lighting is too dark
Location: Quiet location a block away from Retiro Park; easy walk to major museums, shopping along Serrano, Grand Via, and close to Chueca; metro near by too.
Hotel is in a lovely area away from the busy traffic of Madrid, but close enough to all the touristic highlights of the city. Reception super friendly and helpful!
4 out of 5
Recommended
for Everyone
by A verified traveler from Madrid

BEAUTIFUL UPSCALE HOTEL

Posted Jul 8, 2014
GREAT PLACE TO STAY , WOULD STAY AGAIN. WHEN WE ARRIVED AND BASICALLY FELL OUT OF THE SHUTTLE LOOKING A LITTLE UNORGANIZED, I SORTA FELT LIKE I WAS IN A SCENE FROM PRETTY WOMAN, BUT ONCE WE GOT INSIDE ,All WAS WELL. THE POOL IS IN A COURT YARD NOT GOOD FOR SUNBATHING, BUT GOOD FOR A DIP.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2014
Maravillosa!!! The rooms the service the location
5 out of 5
Recommended
for Everyone
by jim from nyc

Nice hotel with good location

Posted May 25, 2014
Pros: Location
Cons: Staff speak English
Madrid not the friendliest city. Natives are kind of stobish and don't ask for help
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to the centre.

Posted May 19, 2014
Pros: Welcoming and friendly.
Cons: Nothing.
Location: Great location.
The pool and terrace being closed the hotel should have included breakfast.
1 out of 5
by A verified traveler

Dreadful costly mistake!

Posted May 18, 2014
Pros: Location
Cons: See above
I travel a lot on business and in fact have spent the last year travelling in high quality and highly rated by Tripadvisor hotels. I wanted to spend 4 days in Madrid with my wife and 4 year old. From the point of check in I thought this might be a mistake. The staff were fairly unfriendly and the guy actually said the hotel was very busy - despite the fact I said I had a reservation and he gave more attention to a local couple who wanted to make a lunch reservation. I found this a common occurrence. The initial impression is clearly of a fading hotel - worn and frayed carpets, decor peeling, etc. The room was small but not unexpected. Three main points of compliant about the stay: If they do not want family bookings when they have a business conference do not take them or let families know. The only day we wanted to use the terrace at lunch time for a coffee we were told we could not due to a function later that day. Note the terrace appearance is not great and the pool is not in use, dirty looking and with old cups lying around. The noise!!, soundproofing is none existent - room 522 can hear everything in the next door room, from conversations, to coughing, and when someone runs water you feel it is in your room. The staff - although they seem to think they work at the Ritz (this hotel does not come close), perhaps they should visit there to see how good staff can be to residents. Snooty, unhelpful and more interested in locals lunching there.
4 out of 5
Recommended
for Everyone
by bill from el paso texas

Central safe walkable area

Posted May 15, 2014
Nice hotel sort of an older grand dame an older clientele carpet worn. Room was nice comfortable. We liked it and would stay here again if in Madrid. Safe area near to shopping restaurants Retiro park
5 out of 5
Recommended
for Couples
by michael from Surrey, UK

Excellent hotel although not cheap

Posted May 10, 2014
Pros: Quiet location, helpful staff
Cons: a lower cost breakfast (euro 25). Opening the swimming pool before 1 June, the outside temp was 30C and a swim would have been great
Location: Walks in the Parque del Buen Retiro, shopping, art galleries,
Had three nights in Madrid in May, hotel was in a quiet location close to a number of metro stations and within 5 minutes of a large park, (Parque del Buen Retiro). Booked a superior room which was very spacious
5 out of 5
Recommended
for Everyone
by Angel from San Juan, PR

Very nice hotel at Madrid

Posted May 4, 2014
Pros: Location, facilities and personnel
Cons: Opening the cafeteria at 7:30 AM
Location: Excellent location at the Salamanca area, where museums, parks, stores, restaurants, entertainment is readily available.
We have stayed at the Wellington several times, due to their good facilities, very well kept, excellent location, amiable employees. It complies with all the requirements for my wife and me for a pleasant stay in Madrid. Warmly recommended.
5 out of 5
Recommended
for Everyone
by ingrid from Gye, Ecuador

Best hotel in Madrid

Posted Apr 23, 2014
Pros: Everything!
Cons: I don't think it needs improvements, just to remain as it is.
Location: It is located in an elegant neighborhoods of Madrid. Neer Retiro Park, best stores, restaurants etc
I have stayed at Wellington Hotel in Madrid several times and each time I go I find it better. The hotel has a ataely elegance, everyhing is beautiful. Everyone is friendly.