Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom London

Madrid experience

Posted Apr 17, 2015
Pros: good location
Cons: nothing
Location: good area for eating and sightseeing
explored Madrid museums etc. Had a day trip to Toledo which was also excellent very enjoyable city break
5 out of 5
Recommended
for Everyone
by A verified traveler

Un vero 5 stelle, pulizia e servizio ottimi

Posted Apr 7, 2015
Location: Si trova davanti ad un parco pubblico fra i più belli della città, ed è vicino alla Metro.
Purtroppo un soggiorno di sole 3 notti, ma veramente di qualità, pulizia e servizio ottimi in relazione al prezzo (da offerta speciale) pagato.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uruguay

Great hotel, wonderful neibourghood

Posted Apr 4, 2015
Fantastic hotel, great food, great staff, and every other great you'd like to add
2 out of 5
by A verified traveler

rooms to old and do not keep promise

Posted Mar 30, 2015
Cons: needs renovation ,
the rooms extrmely old,the pictures on expedia are from the new ones. When I haev mentioned that they promised they will change the room on the 3rd day they never did and I haev c/out a day earlier. I would have gone on the seocnd day but we had a conference in the hotel. I will not go back for sure. They are also charging 7 euro for a tea in this old hotel. İt is not worth it...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel, good location great view of the city

Posted Mar 28, 2015
We had a club room, the view of the city was lovely. The club lounge is ok, soft drinks and coffee are free and nice little sweet treats, felt a bit ignored at one point but in the whole the service was fine. It's a very Spanish speaking hotel so helpful if you can speak the language
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious hotel in great location.

Posted Mar 26, 2015
Elegant hotel with attentive staff. Rooms were stuffy though and wifi inadequate in rooms.
2 out of 5
by A verified travelerfrom Panama

my personal pillow was stollen!

Posted Mar 9, 2015
I could not control my room heating temperature and could not open the window because it was right above the hotel kitchen's extractor. My personal pillow was stollen, and nobody from the hotel staff was able to help me find it.
3 out of 5
Recommended
for Couples
by A verified traveler

LOCATION, LOCATION & TRADITION!

Posted Mar 9, 2015
Pros: LOCATION
Cons: SOME ROOMS SHOULD BE RENEWED
Location: IN THE HEART OF SALAMANCA/RETIRO A POSH, TRENDY AND TRADITIONAL ZONE, A BLOCK AWAY RETIRO PARK. NICE BARS AND GOOD RESTAURANTS AROUND ARE UNCOUNTABLE
THE HOTEL IS A MILESTONE IN MADRID SINCE THE '50s. OVERALL IS GREAT, FRIENDLY STAFF, BUT SOME ROOMS AND HALLWAYS SHOUD BE RENEWED (SOMETHING THAT THEY ARE DOING, SINCE INTENSIVE HAMMERING WAS HEARD DURING OUR STAY).
5 out of 5
Recommended
for Everyone
by A verified traveler

Lo mejor de Madrid

Posted Feb 4, 2015
Pros: servicio
Cons: un bar con mas ambiente
La ubicación y el servicio son inmejorables, los cuartos muy cómodos.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

hôtel bien situé

Posted Jan 18, 2015
Pros: La surface des chambres, le service, le bar
Cons: Le design des chambres
Location: Quartier résidentiel à proximité du parc à parcourir
Bon accueil à l'arrivée, chambre confortable mais un peu désuète, service attentif, bar et restaurant bonne qualité, fin de séjour bien gérée. Ambiance générale détendue et soignée.