Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel, good location great view of the city

Posted Mar 28, 2015
We had a club room, the view of the city was lovely. The club lounge is ok, soft drinks and coffee are free and nice little sweet treats, felt a bit ignored at one point but in the whole the service was fine. It's a very Spanish speaking hotel so helpful if you can speak the language
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious hotel in great location.

Posted Mar 26, 2015
Elegant hotel with attentive staff. Rooms were stuffy though and wifi inadequate in rooms.
2 out of 5
by A verified travelerfrom Panama

my personal pillow was stollen!

Posted Mar 9, 2015
I could not control my room heating temperature and could not open the window because it was right above the hotel kitchen's extractor. My personal pillow was stollen, and nobody from the hotel staff was able to help me find it.
3 out of 5
Recommended
for Couples
by A verified traveler

LOCATION, LOCATION & TRADITION!

Posted Mar 9, 2015
Pros: LOCATION
Cons: SOME ROOMS SHOULD BE RENEWED
Location: IN THE HEART OF SALAMANCA/RETIRO A POSH, TRENDY AND TRADITIONAL ZONE, A BLOCK AWAY RETIRO PARK. NICE BARS AND GOOD RESTAURANTS AROUND ARE UNCOUNTABLE
THE HOTEL IS A MILESTONE IN MADRID SINCE THE '50s. OVERALL IS GREAT, FRIENDLY STAFF, BUT SOME ROOMS AND HALLWAYS SHOUD BE RENEWED (SOMETHING THAT THEY ARE DOING, SINCE INTENSIVE HAMMERING WAS HEARD DURING OUR STAY).
5 out of 5
Recommended
for Everyone
by A verified traveler

Lo mejor de Madrid

Posted Feb 4, 2015
Pros: servicio
Cons: un bar con mas ambiente
La ubicación y el servicio son inmejorables, los cuartos muy cómodos.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

hôtel bien situé

Posted Jan 18, 2015
Pros: La surface des chambres, le service, le bar
Cons: Le design des chambres
Location: Quartier résidentiel à proximité du parc à parcourir
Bon accueil à l'arrivée, chambre confortable mais un peu désuète, service attentif, bar et restaurant bonne qualité, fin de séjour bien gérée. Ambiance générale détendue et soignée.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jan 9, 2015
Cons: Room facilities
Hotel need room renovation. Good location and excellent people
3 out of 5
by A verified travelerfrom Siegburg

Entspricht bei weitem nicht den Erwartungen

Posted Jan 8, 2015
Pros: Dies Lage.
Lage ist sehr gut, direkt am Retiro Park und in direkter Nähe zu den Shopping-Straßen sowie zur Metro. W-LAN funktionierte gut. Mitarbeiter der Rezeption sind sehr hilfsbereit. Zimmer war klein und dunkel, Temperatur lässt sich nicht regeln, Fenster schließt nicht vollständig. Teppich und Sessel haben Flecken, insgesamt ist die Raumausstattung abgenutzt. Sauna ist kostenpflichtig. Alle Extra-Leistungen sind außergewöhnlich teuer.
5 out of 5
Recommended
for Couples
by A verified travelerfrom 水戸市

プラド美術館、ブランドがたくさんのセラーノ通りはすぐ近く

Posted Jan 5, 2015
Pros: ロケーションはもちろんですが、ウェルカムスイーツ(マフィンでした)があったり、アメニティが揃っていたりとてもゆったり過ごせました。
Cons: 特にありませんがNHKBSTVが見られたら良かったと思います。
Location: レティロ公園、プラド美術館、セラーノ通り、ソフィア王妃芸術センター
レティロ駅を出て左に曲がると見えてきます。年末にスーペリアに3泊しました。部屋からのロケーションはいまいちでしたが、ベッドもバスルームも広々としていてとても使いやすかったです。 またホテルスタッフも誇りを持って仕事をしているように見えました。 マドリードに行く時は宿泊したいホテルです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom potomac, MD

Great hotel close to the good quarters of Madrid

Posted Jan 2, 2015
Perfect stay. Hotel is surrounded by great shops and excellent restaurants. Wonderful experience. Will definitively return.