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Reviews of Heritage Madurai

4.5 out of 5
Heritage Madurai
11-Melakkal Main Road, Madurai, Tamil Nadu

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 219 reviews" "
Rating 8 - Good. 58 out of 219 reviews" "
Rating 6 - Okay. 19 out of 219 reviews" "
Rating 4 - Poor. 10 out of 219 reviews" "
Rating 2 - Terrible. 9 out of 219 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zvi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish Lovely swimming pool Great breakfast Peaceful
Stayed 2 nights in Feb 2024

10/10 Excellent

Ravindra

Stayed 1 night in Jan 2024

10/10 Excellent

Saurav

Stayed 1 night in Dec 2023

10/10 Excellent

Ravindra

Stayed 1 night in Dec 2023

6/10 Okay

Veeravanallur

Traveled with family
Liked: Staff & service
We expected at least a 3 star facility. This fell far short. The room was the smallest of the group. The bathroom lacked proper drainage. Shower water ran all over. The toilet sink had water stains. The cushion had coffee stains not cared for. The bathroom did not have storage space or place for toilet roll. The place needs a lot of make over. It is over priced for the value it offers. The saving grace is the nice open yards, banyon trees and the courteous dining room staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

selvin

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
relaxed
Stayed 2 nights in Nov 2023

10/10 Excellent

Elamaran, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Mahalaxmi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kumara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay and friendly staff. Best in Madurai, though expensive worth the price and stay. This is my 2nd visit and will be back.
Stayed 4 nights in Sep 2023

4/10 Poor

Laura

Liked: Staff & service, amenities
Disliked: Cleanliness
I was a bit a disappointed to be honest. I wasn’t expecting the toilet and shower to be positioned outside the room, so when you need to go to the toilet or shower you are harassed by mosquitos!!! I didn’t think it was super clean, the dining room chair covers were white but visibly dirty and looked stained. The blinds in my room were not easy to operate to get natural sunlight inside. However the staff were very lovely. I would not go back, I don’t think the place deserves 5 stars. I’d give it 3 or 4 at most.
Stayed 3 nights in Sep 2023

6/10 Okay

Vipul, Santa Clara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was highly disappointed in the service we received for the price and class of property. The staff was junior and felt untrained. The restaurant staff especially was not good as almost everything seemed chaotic and unorganized. We had to ask multiple times for small things and everything was significantly delayed. It looks like they optimize for buffet and not prepared for ala carte but buffet food is mediocre at best. Room service was also not top-notch. There were several instances where simple things like tea arrived in 90 minutes. I was quite disappointed that they closed the pool at 7 p.m. It looks like a beautiful pool but we came back around 7 pm every day after sightseeing and could not use the pool. Overall a beautiful resort poorly run and managed.
Stayed 3 nights in Aug 2023

8/10 Good

ARUNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Ila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely and comfortable
Spacious and peaceful rooms, good temperature control, fantastic pool, excellent breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Narayanan, Gaithersburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying at the property
Stayed 1 night in Aug 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 1 night in Aug 2023

10/10 Excellent

rajesh

Stayed 3 nights in Jul 2023

10/10 Excellent

venkatesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Sreepati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Murdock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little too large to enjoy.
Stayed 2 nights in Mar 2023

10/10 Excellent

Eswara, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Hotel stay was good. One area of implement is Wifi network. Called the front desk couple of times and had wifi access problem for our room. Other rooms were good where my friends stayed
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

ARUN

Stayed 1 night in Jan 2023

6/10 Okay

Pankaj

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The staff was very good, helpful and obliging especially the dining hall staff but the amenities were bare minimum
Stayed 3 nights in Jul 2022

10/10 Excellent

Sabyasachi

Stayed 2 nights in Jun 2022

6/10 Okay

Chandra Bindu

Traveled with group, Traveled with family
Liked: Staff & service
This place is beautiful. Staff is great. They genuinely take care of the guests. Villa's however do not have privacy. 4 villas are located in one huge house with outside common space. During our stay we had large group staying beside us and they made such noise that we could sleep every night until 1am. Complaining to the reception didn’t really help as they kept saying they are celebrities and they can’t do much. Bathrooms are run down.. shower buttons are leaky. Villa flooring is bad, that the tiles make sound everytime somebody walks. At night they can be disturbing.
Stayed 3 nights in Jun 2022

10/10 Excellent

Vikram, Mukilteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property as an anniversary gift for relatives and they were very impressed with the architecture, the well appointed room and good care provided by the staff. Will highly recommend.
Stayed 2 nights in Mar 2022

8/10 Good

AGITHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm atmosphere lots of space nice staff
Stayed 3 nights in Sep 2021

10/10 Excellent

Vignesh

Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Excellent staff and hospitality. Property could use an upgrade since most of the infrastructure seems very old and dusty. Cleaning could be better. The food is very average.
Stayed 1 night in Mar 2021

8/10 Good

Parthasarathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage stay
The food quality needs improvement. Not upto the mark. Stay , Room and overall ambience of the location etc are superb. Quite greenery .
Stayed 1 night in Dec 2020

10/10 Excellent

Ziyath

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of india
It was very nice , I felt like I was out of india
Stayed 2 nights in Oct 2020
Response from Mani. P on Nov 5, 2020
Dear Guest, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful. Liked their daily entertainment activities. Bed was a little too hard for me. Ambience good
Stayed 1 night in Feb 2020
Response from Mani. P on Feb 22, 2020
Dear Guest, Thank you very much for your encouraging review, we are constantly striving to keep up to it and it is a great encouragement. Looking forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Good

Aditya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have a issue here , I had booked option of pay at the Hotel . The hotel has taken the payment of my card 48 hours before arrival which is not at all acceptable . I wanted to pay by cash with my associates in equal half and not reflect in my card . Pls explain and do what you can to resolve my agony
Stayed 1 night in Feb 2020
Response from Mani.P on Feb 10, 2020
Dear Aditya, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As per Expedia booking policy, we have taken the amount through credit card .If you need any clarification ,please check with Expedia team they will assist you regarding this. Warm regards Mani.P

10/10 Excellent

Narayan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Mani on Jan 31, 2020
Dear Mr.Narayan, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very peaceful and beautiful resort hotel surrounded by nature. We had a relaxing and much needed respite. Thank you
Stayed 1 night in Jan 2020
Response from Mani. P on Jan 23, 2020
Dear Guest, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 Excellent

Smadar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great. Pacilities and service great but location is not good and you need to take a cab each time you go out. The area where the hotel is very poor and there is nothing near by.
Stayed 1 night in Jan 2020
Response from Mani. P on Jan 22, 2020
Dear Guest, Thank you for your feedback. Appreciate that you shared the experience which you were not satisfied with us, we will ensure that necessary corrective action will be done. Please do stay with us again and we ensure that you will have a good stay. With Regards, Mani. P Heritage Team

8/10 Good

Smadar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fabulous. Very unique in India's view and condition. Rooms are extremely huge, service is beyond my expectations. Unfortunate they don't have anything to offer for vegan people, not even some kind of milk like soy or almond. I expect a place like this to be a bit more environmental and healthy but other than this it was awesome.
Stayed 1 night in Jan 2020
Response from Mani. P on Jan 18, 2020
Dear Guest, Thank you very much for your encouraging review, we are constantly striving to keep up to it and it is a great encouragement. Looking forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Good

Arati

Stayed 1 night in Dec 2019

10/10 Excellent

Sudharsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mani. P on Oct 14, 2019
Dear Mr.Sudharsan, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Good

Theresa, Oympia wa, USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, staff very helpful, courteous, pleasant, especially Ganeshan did our room was excellant. I also like to mention one of the front reception staff, whose name I can not remember, he was extremly helpful and knowledgeable helped us cancel our flights, spoke a a fluent english. Only thing I did not like the place was the mosquitoes, they made a field day of my husband.
Stayed 3 nights in Sep 2019
Response from Mani. P on Nov 21, 2019
Dear Theresa, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. We have taken it up well with the concerned department and will do the necessary correction. Look forward to your visit for a better experience. Warm regards Mani. P Heritage Team

10/10 Excellent

Sambasivam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mani. P on Sep 26, 2019
Dear Mr.Sambasivam, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 Excellent

Rayyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like my home
Nice place to stay for business and leisure both
Stayed 1 night in Sep 2019
Response from Mani. P on Sep 23, 2019
Dear Mr.Rayyan, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. We hope you had a pleasant stay with us and you were able to experience and enjoy the resort and its facilities. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. Once again we thank you for your support and look forward to your visit. Warm regards Mani. P Heritage Team

10/10 Excellent

Narayan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Madurai
Our stay was excellent. On the first night the A/C in our room failed and the hotel responded instantly, and as soon as they figured that it could be fixed quickly, they upgraded us to a better room. If our room was great this one was even better! The hotel is very tastefully built and maintained very well. It is an oasis of good taste and sylvan surroundings in the middle of Madurai. The staff are very welcoming and friendly. The restaurant is excellent. They are also very eco friendly. We appreciate their supplying clean water in glass bottles instead of the usual commercial plastic bottles of water. The only negative point was that there is a party hall in the campus and sometimes there is plenty of noise arising from there. Disturbs the otherwise tranquil atmosphere.
Stayed 1 night in Aug 2019
Response from Mani. P on Sep 9, 2019
Dear Mr.Narayan Kumar , Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. We hope you had a pleasant stay with us and you were able to experience and enjoy the resort and its facilities. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. Once again we thank you for your support and look forward to your visit. Warm regards Mani. P Heritage Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing, good location in town, very attentitive service that speaks English well.
Stayed 1 night in Jul 2019
Response from Mani. P on Jul 17, 2019
Dear Guest, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us and we were able to make your occasion even more special. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Good

SENTHIL

Liked: Cleanliness, staff & service, property conditions & facilities
Great place but convenience in room can be better such as chargers place of switches etc
Stayed 1 night in Jul 2019
Response from Mani. P on Jul 16, 2019
Dear Mr.Senthil, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable one night stay. Floor boards in the room was very noisy. Really enjoyed the ayurvedic massage :)
Stayed 1 night in Jun 2019
Response from Mani on Jul 15, 2019
Dear Guest, Thank you for your feedback and will forward the same to respective department to check and update. We truly regret that your experience with us was not memorable. Please do stay with us again and we ensure that you will have a good stay. Regards, Mani.P Reservations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Mani on Jul 15, 2019
Dear Guest, Thanks for your feedback and review. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
A relaxing and a quiet environment concomitantly with a warm, hardworking and dedicated staff.
Stayed 3 nights in Jun 2019
Response from Mani. P on Jun 26, 2019
Dear Guest, Thanks for review us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

2/10 Terrible

Verified traveler

Disliked: Staff & service
I would not recommend this place for foreigners as they
Stayed 1 night in Jun 2019
Response from Mani. P on Jun 12, 2019
Dear Guest, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. We have taken it up well with the concerned department and will do the necessary correction. Look forward to your visit for a better experience. Warm regards Mani. P Reservations