Ratings based on 873 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Security

Posted Mar 29, 2015
My overall experience was very irritating to say the least. After a certain time, not only did security wait by the elevators to check room cards, but I was asked to show my room key everytime I went to my room. Then I had a guest to come and visit me, my guest couldn't come up to my room unless I added them to my room and gave them a room key to produce to security as well. It is not the problem of hotel guest that security can't find a more professional way to keep control over its guest. I will never stay here again because of this.
3 out of 5
Recommended
for Everyone
by A verified traveler

OK hotel. Great location.

Posted Mar 17, 2015
Pros: Location
Cons: Better room.
Overall the hotel is OK. It's on the upper half of a high-rise with great nighttime skyline views if you're room is facing the right direction. It can be a bit noisy (somewhat thin walls) and, unfortunately, the room I had was right across from the vending and ice machine. Also there is a building going up right next to this one and the construction level was at the exact same floor I was staying on so between the ice machine on one side and the construction on the other side it was pretty noisy even for someone who typically isn't bothered by outside noise. The location of the hotel was great. Walking distance to great food, the elevated train, etc. Hotel staff were courteous and quick.
Comment from Hotel Management
Mar 20, 2015 by MartPlaza, Hotel Management
Dear Traveler, Thank you for taking the time to share your review and recommendation on Expedia. While we are pleased to read you enjoyed our convenient River North location and courteous staff, we do apologize for the disturbances you experienced during your stay. We certainly encourage you, as well as all of our guests, to feel welcome to contact our front desk should you not be satisfied with your accommodations as our staff will strive to provide accommodations more suitable to your needs. We hope you have the opportunity to stay with us again as we would love to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Clean with a view

Posted Mar 17, 2015
Pros: We liked the price, the location, the general atmosphere, and cleanliness.
Cons: General temperature in lobby area was too high, staff could be a bit curt however, we didn't feel it was too much an issue on the whole.
Location: The location was pretty ideal. It wasn't right in the downtown area but it was close to both sides of town we spent the majority of our time in.
My boyfriend and I traveled to Chicago during one of the busiest weekends one can be downtown but this wasn't really an issue for the hotel or its staff. Everyone on staff that we talked to gave clear information in a quick and efficient manner and we weren't hurried along despite the busy weekend, which was nice. We were on the top floor, and though the hotel is a bit warm overall, our actual room was a comfortable temperature. He and I were both blown away by the amazing view of the city that our room had and it greatly improved our enjoyment of the establishment. Seeing the skyline from day to night was pretty magical and if we stay here again, which we probably will, I'd request a room facing the city in a heartbeat. Our room and bathroom were very clean and at the end of the day when we made it back to rest, the surprisingly comfortable bed helped us get to sleep very quickly as did the quietness of the hotel after 11pm.
Comment from Hotel Management
Mar 20, 2015 by MartPlaza, Hotel Management
Dear Hope, We appreciate you sharing your 5-star experience at the Holiday Inn Chicago Mart Plaza River North on Expedia! We are delighted to read you found our staff friendly and efficient, and enjoyed your skyline view guestroom featuring the wonderful views of the Chicago River and city skyline. We hope our convenient River North location, great value, and clean, comfortable accommodations will continue to draw you back to the Mart Plaza. We look forward to welcoming you back for another 5-star experience!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom milwaukee

Unique location and bar. Very reasonable price.

Posted Mar 16, 2015
Very clean and unique experience. We were to get breakfast delivered in the morning but nobody took the order off of the door. Other than that, we were very pleased.
Comment from Hotel Management
Mar 20, 2015 by MartPlaza, Hotel Management
Dear Scott, Thank you for sharing your experience on Expedia! We are thrilled to read you were pleased with your experience and found our hotel unique. We do apologize for failing to receive your breakfast order. We hope to welcome you back again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2015
It was good and wonderful with being 1st time in chicago.
Comment from Hotel Management
Mar 10, 2015 by Marketing Manager, Hotel Management
Dear Traveler, Thank you for choosing the Holiday Inn Chicago Mart Plaza River North to share your first experience in Chicago! We are thrilled to read your experience was wonderful and hope you choose the Mart Plaza as your home away from home when visiting Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveler

Business Trip

Posted Feb 4, 2015
Pros: Good service, great staff and good food.
Cons: -
Location: -
It was an overall great experience. Good hotel. Close to the business area as well.
Comment from Hotel Management
Mar 12, 2015 by Mart Plaza, Hotel Management
Dear Traveler, Thank you for sharing your 5-star review and recommendation on Expedia! It was our pleasure hosting you at the Holiday Inn Chicago Mart Plaza River North and we look forward to serving you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Overall. .Great

Posted Jan 27, 2015
Everything was just right. ..from all the staff to room service. .... Just one question. .?..I received a double room. ..and not a single ..queen..or a king.. Kinda odd considering it just me...
Comment from Hotel Management
Mar 6, 2015 by Marketing Manager, Hotel Management
Dear Traveler, We greatly appreciate your 5-star review and recommendation on Expedia! We are pleased to read all aspects of the service and accommodations you received with just right. Depending on the room reserved at booking, our Standard Rooms can assign either Double Beds or a King sized bed. We welcome our guests to request which bed type they prefer and our Front Desk Agents certainly try to accommodate all our guests’ wishes. Upon your next stay with us, please specify at check in which you prefer! Thank you for allowing us to host you and we look forward to your next stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location attached to the Merchandise Mart.

Posted Jan 21, 2015
Food and drinks are expensive, but there are loads of other dining opportunities nearby!
Comment from Hotel Management
Jan 23, 2015 by Marketing Manager, Hotel Management
Dear Joanne, Thank you for allowing the Mart Plaza to host you as our guest during your recent stay in Chicago. Our convenient River North location and pedway connecting the Mart Plaza to the Merchandise Mart is a wonderful feature for our guests. Not only is there a myriad of dining options, public transportation via the Brown and Purple train lines allow our guests easy access all around the city. In addition to our convenient River North location, our spectacular views overlooking the Chicago River and skyline truly are hard to beat!
2 out of 5
by A verified travelerfrom clinton ia.

I am a customer

Posted Jan 19, 2015
Very rude at check in. No notice of pool closed. Said we shouldn't have used Expedia.
Comment from Hotel Management
Jan 22, 2015 by Marketing Manager, Hotel Management
Dear Traveler, Please accept our sincere apology for the recent experience and service you received while staying with us. What you have described is very uncharacteristic of our staff and we certainly apologize for failing to provide you with 5-star customer service. We do hope you were able to enjoy aspects of your stay, such as our convenient River North location, spectacular view, and modern accommodations. We hope you grant us another opportunity to host you as we would love to be able to improve upon your initial experience.
1 out of 5
by A verified traveler

Rip off

Posted Jan 18, 2015
They charge 25 dollars for fridge for a room of 99 dollars rent , bed not comfortable. Water block in sink.
Comment from Hotel Management
Jan 26, 2015 by Marketing Manager, Hotel Management
Dear Traveler, It is with great regret to read of your less than perfect experience during your recent stay with us. Please accept our apology for failing to provide a comfortable night’s sleep and the inconvenience you experienced in the bathroom. We hope our stellar staff, convenient River North location, and spectacular views overlooking the Chicago River and skyline will draw you back in the near future and allow us to show you our true levels of hospitality.