Ratings based on 1,593 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Mar 30, 2015
The room was a bit smaller than I would have predicted or liked. The pool and fitness center were very nice. The hotel staff was very accommodating, however I would not stay here again not would I recommend this hotel to a friend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom crystal lake

great staff

Posted Mar 29, 2015
The entire staff tried to make a guests stay pleasurable. What a nice experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dayton, Ohio

Excellent location

Posted Mar 28, 2015
Pros: Foremost the cleanliness and location
Cons: only negative I have is we were down for 2 beds and when we arrived they only had a king.
Location: on Michigan Ave you can't go wrong.
my daughter and Zi were there for a Stylemax Trade Show and it was in an excellent location.
4 out of 5
Recommended
for Everyone
by A verified traveler

they renew the rooms in a top floors

Posted Mar 28, 2015
they renew the rooms in a top floors which they so nice
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Mar 28, 2015
Pros: Location
Cons: See above.
Location: Google it.
We enjoyed our stay and the hotel is excellently sited on Michigan Ave. but it is irritating to be charged for internet access, $15.00/day, and health club access, $12.00/day, at a time when the lowly Motel 6 offers these amenities for free.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indy

hotel is great, have stayed there many times

Posted Mar 24, 2015
Pros: staff is great, pool is great, very convenient to shopping, mall right across the street
Cons: be very clear about the parking price and whether or not it's included in any Expedia deal
Location: tons of good restaurants and shopping
I have always been aware that parking is $67 a night, but thought that the Expedia deal included parking, just assumed, was very disappointed to find out when I checked out that I owed for 2 nights parking, wondering how much I really saved by using Expedia?
Comment from Hotel Management
Mar 25, 2015 by Markus, Hotel Management
Dear Judy, Thank you for staying at our property and thank you for extending a five star rating. We are looking forward to welcome you back one day. Yours truly, Markus Krebs Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, Qc

Business stay

Posted Mar 23, 2015
Pros: Everything was up to par
Location: The Magnificent Mile is worth the trip.
Very pleasant and courteous stay. Short walk to all business centers, very easy access to cabs as hop on, hop off. They Magnificient Mile is kept very clean and most important very safe. I would defitly go back and this time enjoy as a tourist.
Comment from Hotel Management
Mar 25, 2015 by Markus, Hotel Management
Dear Daniel, Thank you very much for staying at our hotel during your business trip. We are very pleased that to read that you are planning to come back to visit us. Yours sincerely, Markus Krebs Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dublin, Ohio

Great location and property on Michigan Avenue!

Posted Mar 23, 2015
Pros: Everything! We could walk to everything we wanted to do, shopping, restaurants, theaters, Navy Pier, etc.
Cons: Carpets in hallway need replaced, color is fading.
Location: So convenient and close to everything in downtown Chicago! Eataly is right around the corner, great shopping, theater, Navy Pier, great restaurants.
Everything was great! Staff was very nice, helpful and accommodating. Very convenient location to everything in downtown Chicago. Comfy room and don't miss the junior olympic pool and workout facility which is amazing!
Comment from Hotel Management
Mar 24, 2015 by Markus, Hotel Management
Dear Sue, Thank you for visiting us and taking the time to post comments about your stay. We certainly appreciate you mentioning about our in-door pool and hope to welcome you back soon. Yours sincerely, Markus Krebs Hotel Manager
2 out of 5
by A verified travelerfrom Walkerton, IN

A Night In Chicago

Posted Mar 22, 2015
I was unimpressed by the room size, very small quarters. The beds were doubles and the bathroom was small as well. The water pressure in the shower was not very strong. The parking price was EXTREMELY overpriced. My best experience was the man in the bell hop at the front of the hotel. He was very kind and generous with his assistance even though he was busy!
Comment from Hotel Management
Mar 25, 2015 by Markus, Hotel Management
Dear Jenn, Thank you very much for staying with us and thank you for your constructive feedback. We appreciate you mentioning the friendliness of our team members and hope to welcome you back one day. Yours sincerely, Markus Krebs Hotel Manager
2 out of 5
by A verified traveler

Intercontinental Hotel

Posted Mar 22, 2015
Pros: The rooms were small but very clean.
Cons: Retrian their staff to be more friendly, state what has a fee and that they only allow 3 people to a room
Location: It is on the magnificent mile so the hotel is close to everything
I would not recommend this hotel. They charge you for everything. I had to have them lock the mini bar because they said if we move anything they would charge us the full price of the item that was moved. The hotel only allows 3 people to a room (this is not stated on their website). They also charge you for any local calls that you make. They gym is not available to everyone. If you want to use the gym they charge you $12.00 a day. The staff was not friendly. They make you feel like you are not worth their time and that they are better than you. It was unbelieveable. While talking to the staff at registration they kept saying that their hotel is not the same as other hotels, aren't all hotels different?? It was like they were doing us a favour.
Comment from Hotel Management
Mar 24, 2015 by Markus, Hotel Management
Dear Guest, Thank you very much for staying at our hotel. We do appreciate your valuable feedback, however, we are disappointing that whatever we did, we were not able to meet your expectations and we would like to apologize for that. Thank you again for taking the time to post your comments. Yours sincerely, Markus Krebs Hotel Manager