Ratings based on 2,177 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Modern facilities. Convenient location. Recommendable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milton Keynes, England

Lovely hotel, centrally located

Posted Mar 18, 2015
Pros: Hotel catered for all my needs and provided me with answers to any querie I had about the city.
Location: Centrally located. A few minute walk to the magnificent mile for shopping. 10 minute stroll down to the river or up to the John Hancock building
Very comfortable relaxing hotel,spent all day pounding the streets around the various attracting, shops and bars, then back to the hotel for a cocktail before refreshing and starting the evening entertainment! All the staff were very friendly and more than helpful with any of my needs. I totally recommend anyone staying here from the young partygoers (within short walking distances of great bars and clubs) to the older more refined within a short stroll to find a lovely restaurant or cocktail bar ( both of these you'll find within the hotel).
Comment from Hotel Management
Mar 20, 2015 by Stephen Blackford, Hotel Management
Dear Dwayne, Thank you for taking the time to offer some feedback regarding your most recent stay at The James. We do appreciate the kind words and you are correct that our location is within walking distance to several different restaurants, shops, and attractions. All of the staff that you encountered would love to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Great location

Posted Mar 16, 2015
Pros: Very clean and well maintained. Liked the location.
Cons: Totally pleased with the stay.
Location: Shopping and restaraunts.
Happy from beginning to end. All staff was very friendly. Room was immaculate. A lot of attention to details. Wonderful gym. Pleased with late check out time of 2:00. Very conveniently located to restaraunts and shopping. Would stay here again.
Comment from Hotel Management
Mar 20, 2015 by Stephen Blackford, Hotel Management
Dear Cindy, It sounds like your trip to Chicago and your stay at The James were a great success. I am glad to hear that you were able to stay and take advantage of our 2pm check out time and our workout facility. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

The James for Midwinter Meeting

Posted Mar 9, 2015
Great hotel. Unfortunately my stay was marred by a late night wake up from drunken neighbors. The hotel took care of it, however it took about an hour for things to quiet down. I've stayed here several times and really enjoyed my stay, I hope it is an isolated incident.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Friendly staff, close to all

Posted Feb 26, 2015
This is the only hotel I stay in when I travel to Chicago. Great staff, very friendly and accommodating. The bed is very comfy and bathroom products are amazing! DB Primehouse is my favorite steak house; however the hotel bar and Jimmy next door are dead. The location is central and close to all...you won't be disappointed!
Comment from Hotel Management
Mar 12, 2015 by Stephen Blackford, Hotel Management
Dear sheila, It is great to hear that The James is your go to hotel when visiting Chicago! The Intelligent Nutrients in room bath products do indeed offer a luxurious feel. Our staff does an amazing job of providing all our guests top notch service to ensure their visit to Chicago is all that it can be an more. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Ontario, Canada

Great location and super courteous staff!

Posted Feb 24, 2015
Pros: Great location right in the heart of the Magnificent Mile and in walking distance, even in the cold of February, to all the downtown must do's.
Location: Walking distance to everything downtown, and it is located right in the Magnificent Mile.
We were greeted at the door of the James immediately upon our arrival by cab from the airport. The staff here were literally the first Chicagoans we met on our first time in the city and it set the tone for a fantastic Chicago experience!
Comment from Hotel Management
Mar 12, 2015 by Stephen Blackford, Hotel Management
Dear Cory, I am thrilled to hear that our staff mad a great first impression on you and your guest. They are great at their job and do their best to ensure everyone has the same experience that you do. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Michigan

Very Convenient Location-Pleasant Staff

Posted Feb 17, 2015
Cons: The lobby layout/flow is a bit cramped when busy but no big deal.
Location: Starbucks, Eataly, Trader Joe's, Driehaus Museum, it is just off Michigan Avenue so there is shopping, shopping, shopping!
I paid for the "upgrade" (nominal) that put us on the 14th floor with a view. It was very clean, very quiet, and the staff was at all times pleasant, helpful and professional. I have stayed in several other hotels in Chicago and this is a wonderfully convenient location just off Michigan Ave. The beds are made up with white sheeting over the comforter..none of those mysterious (ick) patterned spreads/comforters here. It was very crisp and clean. There are newspapers and coffee in the lobby and a bar and restaurant on site but plenty of options right out of the door as well. I also appreciated the original fine art and there is a business area (if needed) with computers and desks. Absolutely no complaints!
Comment from Hotel Management
Mar 12, 2015 by Stephen Blackford, Hotel Management
Dear Nancy, It is great to hear that you thoroughly enjoyed your stay at The James. You are correct that our beds and linens are extremely comfortable! As many before you have mentioned it is tough to beat our location where there are so many attractions, shopping, and restaurants within walking distance. Thank you for your kind words and we look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Couples
by A verified traveler

great hotel downtown

Posted Feb 17, 2015
Cons: there wasn't much storage in the room, only one little shelf
great location, the staff were very friendly. easily accessible to the subway, and walkable to many main attractions.
Comment from Hotel Management
Mar 12, 2015 by Stephen Blackford, Hotel Management
Our location is tough to beat with being only one block off of Michigan Ave. and within walking distance to several attractions and restaurants. It is always nice to hear when our team provides amazing customer service as it is of the utmost importance to us. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Champaign, Illinois

Weekend Getaway

Posted Feb 17, 2015
I planned a weekend in Chicago for me and my wife, and no trip would be complete without staying at the James. From the moment we drove upper and had the car valet parked, to the moment we left, every staff member was awesome! They really understand customer service at this hotel, which is something some companies just seem to have forgotten these days. Great room with plenty of space. We have decided to always stay here from now on while in Chicago. Stay here...you too will love it and feel welcomed!
Comment from Hotel Management
Mar 12, 2015 by Stephen Blackford, Hotel Management
Dear Kevin, Thank you for your kind words regarding your most recent stay at The James. It makes me very happy to hear that the customer service you experienced was top notch. The customer service we provide to all our guests is the most important amenity we can offer. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
by A verified travelerfrom Dallas, TX

more like a 3 star hotel

Posted Feb 17, 2015
I stayed here for 2 nights. The room was clean and organized. The Smart TV in the room would have been great if it didn't lag so much. On one of the nights we ordered fries and a beer through room service. We specifically asked for hot sauce, no ketchup. We were told the wait would be about 40 minutes. About 45 minutes later, we got a cold, stale order of fries with no hot sauce and a bottle of ketchup. The beer came in a glass with plastic wrap covering the lid. The price for the 2 items was $22. Not staying here again.
Comment from Hotel Management
Mar 12, 2015 by Stephen Blackford, Hotel Management
Dear Nari, I want to thank you for taking some time to offer some feedback regarding your most recent stay at The James Chicago. I am happy to hear that you were pleased with your room while in Chicago. I do apologize for the disappointment you experienced with in room dining. Your order should have arrived as ordered and I will follow up with our in room dining team to address what may have caused this issue.