Indoor pool

Reviews of Best Western Plus Mahboula

4 out of 5
Best Western Plus Mahboula
Sea Side Street, Ajran Al Ajran, Mahboula

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 114 reviews" "
Rating 8 - Good. 43 out of 114 reviews" "
Rating 6 - Okay. 11 out of 114 reviews" "
Rating 4 - Poor. 1 out of 114 reviews" "
Rating 2 - Terrible. 3 out of 114 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susanne, Brookshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished they had a microwave in the room. Also I did not like the hanging hooks and towel racks. They are sooo high. I almost fell trying to retrieve a towel. Please try to lower it. Think of us short people. Thank you in advance.
Stayed 2 nights in Apr 2024

10/10 Excellent

Susanne, Brookshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience and Dining
Stayed 2 nights in Feb 2024

8/10 Good

basheer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In few words ,every thing was nice,clean and good sized rooms, except the road front of property was not fixed well,
Stayed 3 nights in Nov 2023

10/10 Excellent

PAUL

Stayed 3 nights in Sep 2023
Response from Thomas Hanna on Oct 11, 2023
Dear Sir,We greatly appreciate your participation in our recent stay survey at our property.Your feedback is of immense importance to us, and we're grateful for the insights you've shared. Your input not only helps us understand what you enjoyed during your visit but also assists us in enhancing our services to provide an even better experience for both you and our future guests. We eagerly anticipate your return to our establishment.Should you require any assistance or have any further feedback in the future, please do not hesitate to reach out.Once again, thank you for dedicating your time to complete the survey. Your continued support of our brand is highly valued.Sincerely,Thomas HannaHotel Manager

8/10 Good

Patrick

Business traveler
Liked: Cleanliness
Disliked: Amenities
No Fox News Channel. TVs are worn out and the pixels are holding less colour. Replace all TVs. Extension cords and proper business style chairs are essential!
Stayed 11 nights in Aug 2023
Response from Thomas Hanna on Oct 11, 2023
Dear Sir,We sincerely appreciate your feedback.We understand the importance of providing a variety of channels for our guests, and we'll consider expanding our TV channel options. Furthermore, we apologize for any inconvenience caused by the condition of our TVs. We will certainly look into upgrading and replacing them to ensure a more enjoyable viewing experience.Your comment about extension cords and business-style chairs has been noted, and we will evaluate their availability to enhance your comfort during your next visit.Your input is invaluable, and it helps us in our ongoing efforts to improve our services. We hope to have the opportunity to welcome you back soon, offering an even better experience.Thank you for sharing your thoughts with us.Sincerely,Thomas HannaHotel Manager

10/10 Excellent

Chadwick Lamont

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Mar 2023
Response from Irfan Khan on Apr 9, 2023
Thank you for taking the time to complete the survey on your recent stay at our hotel. Your business is very important to us, and we appreciate any feedback you may have. By telling us what you enjoyed about your stay and how we can improve, you are assisting us in providing a better experience for you and others in the future. We hope you are coming back to visit us soon. Thank you for taking the time to fill out the survey. We value your devotion to our brand.

8/10 Good

Vinit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Irfan Khan on Apr 9, 2023
Thank you for taking the time to complete the survey on your recent stay at our hotel. Your business is very important to us, and we appreciate any feedback you may have. By telling us what you enjoyed about your stay and how we can improve, you are assisting us in providing a better experience for you and others in the future. We hope you are coming back to visit us soon. Thank you for taking the time to fill out the survey. We value your devotion to our brand.

8/10 Good

Abdulla

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
It is ok
The location is nice. The rooms are good. The only issue I had was finding cockroach in one of the rooms and I had to be given another room.
Stayed 2 nights in Jul 2022

8/10 Good

Fenzeer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business Hotel
Nice clean property with big rooms. It is located very close to Oil & Gas related companies. Provides Decent breakfast which needs improvement. The place is located close to the beach and have nearby access to various restaurants in food malls closeby.
Stayed 2 nights in May 2022

10/10 Excellent

Abdulrahman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Kuwait
It was very nice hotel include nice staff and very good location . Really I enjoy my trip and I will come again to this hotel even alone or with my family. The hotel location near malls and food street
Stayed 1 night in May 2022
Response from Best Western Plus hotel on Jun 7, 2022
Dear Mr. Abdulrahman, Greetings from BEST WESTERN Plus Hotel, Mahboula We would like to thank you for your stay with us and we'll be happy to welcome you again very soon.

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean! Great service!
Stayed 1 night in Jan 2022

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea faced rooms with very good amenities, Good cleanliness and value for money
Stayed 1 night in Jan 2020

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Truly remarkable experience. Definitely stay again.
Stayed 1 night in Jan 2020
Response from Ms. Rachel on Jan 20, 2020
Dear Valued Guest, Thanking you indeed for your time sharing with us your experience and looking forward to be of service with you in the future.

8/10 Good

Enric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019
Response from Ms. Rachel on Dec 28, 2019
Dear Mr. Eric, We thank you for your time and sharing your experience with us. Looking forward to have you again and hoping we can surface your expectation next time. In any ways, we would be glad to hear specific comments from your end next time in order for us to improve/assist our service. Thank you once again and HAPPY HOLIDAY'S!

8/10 Good

Fraser

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Ms. Rachel on Dec 16, 2019
Dear Mr. Fraser, We appreciate your time and effort for sharing with us your experience. The rating you provided is giving us the courage to do well and exert more effort to make our guest stay memorable. and comfy. Thank you for sharing us once again and looking forward to have you back in our property.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied. Enjoyed everything. Very clean, friendly staff and good food
Stayed 2 nights in Dec 2019
Response from Ms. Rachel on Dec 11, 2019
Dear Valued Guest, A lovely morning and wish you well! We thank you indeed for sharing with us your wonderful experience and happy to know that we were able to suffice your expectation. Once again, we appreciate your time and looking forward to have you back in our property BEST WESTERN MAHBOULA.

8/10 Good

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Ms. Rachel on Dec 3, 2019
Dear Valued Guest, Thank you for your time sharing with us for your stay and looking forward to have you again in our property.

8/10 Good

Brad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel For Business
This was my first time staying here, and it was perfect for my business trip. Room was great, and so was the food.
Stayed 1 night in Oct 2019
Response from Ms. Rachel on Dec 2, 2019
Good Day Mr. Brad, Thanking you indeed for your time sharing with us your experience and letting us know how comfy your stay was with us. We look forward to have you again in our property.

2/10 Terrible

Neeraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autrocious
It was terrible. The hotel was so dirty and smelly.
Stayed 1 night in Oct 2019
Response from Ms. Rachel on Oct 26, 2019
Dear Mr. Neeraj, We received your observation feedback pertaining the property in which so far, this is the first time we received such comments, as we are indeed concerned the hotel environmental cleanliness most specifically Guest Rooms. In addition, information from the Front Desk coming from your end is the Iron which smelled burned. Moreover, aforementioned feedback is noted.

10/10 Excellent

Marcel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Excellent. The restaurant down stairs was particularly nice. rooms clean and good choice in tv.
Stayed 1 night in Sep 2019
Response from Ms. Rachel on Sep 18, 2019
Dear Mr. Nice, Thank you indeed for sharing with us your experience and looking forward to be of service with you in the future.

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

6/10 Okay

Oladele

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Came in to first room and it was flooded . Hotel switched me in to bigger better room . Staff were nice
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was very quick! I was able to sleep peacefully and experienced no disruptions. The rooms do not have a USB charging dock so it's best to bring your own. The rooms are equipped with a minibar that you will need to pay for if you take the items. If you are unmarried, then you will need to provide a copy of your marriage certificate.
Stayed 1 night in Jan 2019
Response from ms.rachel on Feb 12, 2019
dear Mr. Dee, Appreciate your time for sharing with us your stay and indeed it is not only a hotel policy for unmarried couple or even your married but coming alone in the hotel specially for KUWAITI & LOCAL residence to check in together with proper documentation. For foreigner, marriage contract is no longer required if your wife is bearing your family name in the passport or any identification. Thank you for staying with us, and looking forward to have you back.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Ms. Rachel on Jan 12, 2019
Dear Valued Guest, With much thanks for sharing with us your stay and exceeding your expectation. Looking forward to be of service with you once again in your future visit to our property.

8/10 Good

Hussain, Saudi Arabia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect during my stay, but the only things that I didn’t like are the smoking smell in the room and the TV channels which were missing the local Kuwaiti channels.
Stayed 2 nights in Nov 2018
Response from RACHEL on Nov 18, 2018
Dear Mr. Hussain, We apologize for the inconvenience, perhaps when you check in, our availability is only smoking room in which the Reception provide for you. I would rather suggest that in next booking kindly emphasize the non-smoking room feature so we can block in advance as much as possible. In addition our channels were programme the same though there are some which is not installed since it requires subscription for payment. Moreover since it is a local channel only, perhaps this is because of the signal due to unstable weather. Moreover your concerned is noted and looking forward to have you again. Best Regard, BEST WESTERN TEAM

8/10 Good

Spathe Systems

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review October 7
It was great!
Stayed 4 nights in Oct 2018

10/10 Excellent

daniel

Excellent hotel, friendly personnel and super clean! Very convenient location for my trip
Stayed 3 nights in Sep 2018
Response from RACHEL on Sep 19, 2018
Dear Mr. Daniel, We are happy indeed for sharing with us your experience and having able to meet your expectation. Thank you for choosing BEST WESTERN PLUS and looking forward to have you again. Best Regard, Ms. Rachel Gilay Reservations Manager BEST WESTERN PLUS MAHBOULA & SALMIYA

8/10 Good

Ibifuro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Reservations Team on Aug 22, 2018
Dear Guest We wish you a very good day and hope all is well, indeed thank you for your time by sharing your experience stay with us and coping up your expectation. We are looking forward to have you back in our property BEST WESTERN PLUS-Kuwait.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Reservations Team on Aug 22, 2018
Dear Guest We wish you a very good day and hope all is well, indeed thank you for your time by sharing your experience stay with us and you are welcome to our hotels anytime.

10/10 Excellent

Gregg, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to restaurants
Breakfast in my room was excellent, but the public buffet is great too. Many restaurants within walking distance, but not in the hot months unless you need a sauna.
Stayed 4 nights in May 2018
Response from Miss Rachel on Jun 25, 2018
Dear Mr. Gregg, We thank you indeed for your time and sharing with us your experience during your stay. Looking forward to have you back in the Property.

10/10 Excellent

Terisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
Please add a NON-Smoking patio. Best Western Mahboula is the only place I will stay when in Kuwait, entire staff was great, friendly, helpful and professional.

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Poor communication
Internet is poor and almost no English speaking TV
Stayed 11 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Popular hotel for business travelers. Clean, great service & airport shuttle available.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly clean and comfortable despite being in a random part of town
Stayed 2 nights in Mar 2018

10/10 Excellent

HARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location for business trip
Good overall, could've improved breakfast menu
Stayed 3 nights in Jan 2018

10/10 Excellent

osama alzeer, saudai

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and clean room
If you come for work choose this hotel but if you come for shopping stay a way from this hotel as it far away from famous shopping center
Stayed 1 night in Nov 2017

10/10 Excellent

Ramzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hotel
Stayed 2 nights in Sep 2017
Dear Mr. Ramzi, We are delighted to hear your feedback and surpass your expectation. Indeed every comment from our Guest is important to us and we are working hard for it in order to exceed expectation. We are looking forward to have you back in our property BEST WESTERN MAHBOULA.. Best Regard, Ms. Rachel Gilay

10/10 Excellent

Salem, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff
Got upgraded. Staff was very helpful. Got a refund too. Thanks BW
Stayed 2 nights in Aug 2017
Response from Rachel on Aug 28, 2017
Dear Mr. Salem, Thank you for choosing BEST WESTERN PLUS MAHBOULA,and appreciate your feedback. We are happy indeed to meet your expectation and made your stay an enjoyable one and looking forward to be of SERVICE WITH YOU! for your upcoming visit. Best Regard, Ms. Rachel Gilay BEST WESTERN PLUS MAHBOULA & SALMIYA

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Very clean, great staff, excellent room service, comfortable room, great complementary breakfast.

8/10 Good

Red , Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Update Decor of the rooms & Mattresses
The decor of the suits are very much out dated and mattresses are very uncomfortable also outdated

8/10 Good

Venkadeswara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ahmed