Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping and great restaurants

Posted Feb 22, 2015
Pros: Location and very comfortable rooms and great service from staff
Location: Lots of shopping at the nearby mall and boutiques also great restaurants nearby
We had a wonderful time at the ShangriLa ! Each time we come we are not disappointed from reception staff and at check out everyone was always so receptive to our needs. Breakfast buffet as usual did not disappoint :) special thanks to Dian at Front desk reception for exceptional service!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, WA.

Posted Feb 1, 2015
Excellent hotel and location. We had meetings in the business center which was also excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding quality and service

Posted Jan 18, 2015
Shangri-la service is legendary, and the Makati does not disappoint.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jan 3, 2015
We are very happy and satisfied. Location close to everything.
5 out of 5
Recommended
for Business Travelers
by Justinfrom Washington, DC

Best place in Manila

Posted Dec 24, 2014 on Hotels.com
The Shangri La Makati is the only place I stay in Manila. Rooms are excellent, location is prime, and the staff are unbeatable. Case in point, I was in a hurry to get to the airport on my last trip and left my iPad on my desk. After calling the Shangri La from the airport to ask them to ship it back to the US, they sent someone to the airport to hand deliver it to me before I flew back. Anyone who's done the 20 hour trip from Manila to the East Coast of the US knows how important it is to have your iPad with you to pass the time. The Shang has a customer for life.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

ナイスです。

Posted Dec 13, 2014 on Hotels.com
バランスよく、またサービスのよいホテルです。 ビジネスエリアに近く、ショッピング施設も近いので便利です。 渋滞がひどいので、時間には余裕を持って。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom arizona

Posted Dec 12, 2014
Cons: pricing!
Location: near the major shopping areas of Glorietta, Landmark, Greenbelt so just about every kind of shop, store, and coffee place known to exist.
everyone super nice and helpful. Room very nice, location is great.
4 out of 5
Recommended
for Everyone
by A verified traveler

便利

Posted Dec 11, 2014
Pros: 場所、スタッフ
Cons: 価格
Location: グロリエッタ
場所は便利です。2-3分歩けばショッピングモール。 すぐ横スターバックス。治安も問題無。 部屋はちょっと広い。設備はびっくりはしない、古いはきれいに改装はしてあります。 スタッフはみんな親切です。高いから当たり前かもしれませんが。
5 out of 5
Recommended
for Couples
by A verified traveler

pleasant stay in Makati

Posted Dec 8, 2014 on Hotels.com
Stayed 3 nights and 4 days at the horizon level. The service was amazing, staff are helpful and kind. The food also was great but a bit pricey. The facilities are nice. But like any other guest`s comments, its getting outdated (room decor and furniture color). I love the main lobby, its huge and gigantic, its really showing what luxury means. The moment you get in, lovely staff will great you with a smile. In general nothing beats the filipino hospitality.
2 out of 5
Recommended
for Couples
by A verified traveler

想像してたより良くなかった。

Posted Nov 27, 2014 on Hotels.com
チェックインの際、予約番号を告げるもまったく無視されあれこれ事細かに聞かれた。あげくは部屋の希望形態まで聞かれ、部屋に入るのに30分かかった。何のための予約フォーマット記入だったのか? 部屋のエアコンが温度設定通りにならず寒過ぎたり暑くなったりメチャクチャだった。 滞在二日目、カードキーが機能しなくなり部屋に入れず、買い物した荷物を持ちレセプションを往復した。 友人が訪ねて来てレセプションにて部屋番号と当方の名前を告げるも該当客無しと言われ非常に不愉快な思いをした。