Lake

Reviews of Hallmark Hotel Leisure

3 out of 5
Hallmark Hotel Leisure
68, Jalan Portugis, Off Jalan Kubu, Malacca City, Malacca

Reviews

6.0
Rating 10 - Excellent. 10 out of 169 reviews" "
Rating 8 - Good. 45 out of 169 reviews" "
Rating 6 - Okay. 64 out of 169 reviews" "
Rating 4 - Poor. 32 out of 169 reviews" "
Rating 2 - Terrible. 18 out of 169 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shing Yau

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near, convenient and walking distance to Jonker Street. Hotel parking available in front of hotel. Reasonable price for hotel room and services, 2 vending machines provided at lobby. Hotel room sound proof is weak, as we can hear next room conversation and water sound. Overall is good.
Stayed 1 night in Feb 2024

2/10 Terrible

Kong Jiunn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not helpful
Stayed 2 nights in Dec 2023

2/10 Terrible

Shawn

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
my room TV, is blur. Wall is damp and damaged by moist. room smells. i stayed at lvl 3, on the Left of the lift...

2/10 Terrible

Shieh Hung

Stayed 1 night in Oct 2022

10/10 Excellent

Habsham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good place to stay to be honest, very clean and secure. Breakfast have reasonable choices, area around hotel is quiet but it’s a safe spot to layover or stay for a few nights.
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

lee sha

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Basic, comfortable, not too small, good location
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
just ok for 1 nite stay. room is small. but cleanliness ok except when we arrive, we opened mini bar there was food not removed. the stench unbearable for a while. we were at third floor. view temple’s backyard. there was one dog behind the room bark frequently during daytime luckily at nite didnt hear. location ok can go many interesting places on foot.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
their room very comfort. but little noisy hear bulking dog.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with family and small children
the hotel is near to the jonker walk which is a plus. would have preferred if the sausages were replaced instead with eggs at breakfast at the hotel. breakfast was a let down.
Stayed 2 nights in Dec 2019

4/10 Poor

Melissa

Traveled with family
Disliked: Staff & service
Breakfast buffet service very bad, the Chinese Aunty bad service and bad attitude 👎👎 Wouldn’t visit again this Hallmark Hotel Leisure 😠
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
there is no towel in the room , we requested for some time to have the towels. the bedsheet is dirty also we request to change they say they don have. there is also fruit fly in the room.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
ok nice spot... but limited parking space
Stayed 2 nights in Nov 2019

8/10 Good

BEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, parking available. Breakfast 👍
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Jonker walk.. Just the end of the road wil be the food stall at jonker walk.
Stayed 1 night in Sep 2019

6/10 Okay

BL

Liked: Staff & service
Staff was nice and friendly. Toilet was clean just that the air-con was abit run down.
Stayed 2 nights in Aug 2019

8/10 Good

HO

Liked: Cleanliness, staff & service, room comfort
The wifi is not stable. occasionally gets cut off
Stayed 2 nights in Jun 2019

8/10 Good

Yew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The whole building needs total upgrading. I am a frequent traveler and i never experience this kind of accomodation until this time. Hallmark Leisure Hotel in Malacca is so filty, the hallway and our room smells nicotine from smoking. The carpet looks yucky and smelly. I requested extra towel and i have to pay 20 Ringgit. The door in our room does not lock properly at the beginning. All in all is a terrible experience. Thank goodness is only for one night. I will not recommend this hotel to anyone.
Stayed 1 night in Jan 2019
Response from Reservation on Jan 9, 2019
Thank you for your kind feedback. Best Regards

6/10 Okay

Alvin

Stayed 1 night in Dec 2018

6/10 Okay

Lichun

Stayed 1 night in Nov 2018

10/10 Excellent

Daphne

Great location, good reliable service
Location was fantastic, 5 minutes walk to Jonker street and night market. We drove up from Singapore, car park was right in front of hotel, within hotel driveway. Hotel is ageing, could be cleaner. Breakfast is ok, not fancy. There are always hotel staff around. We called for housekeeping to open the safe, the person appeared within 5 minutes
Stayed 1 night in Sep 2018
Response from Ronald on Oct 20, 2018
Thank you very much for the feedback. We look forward to your future stays.

8/10 Good

Verified traveler

The stay was good just that the toilet facilities is not that good.
Stayed 1 night in Aug 2018
Response from Ronald on Oct 20, 2018
Thank you very much for the feedback. We look forward to your future stays.

8/10 Good

mohd adnan

pleasant budget hotel
so far all seems ok and satisfied
Stayed 1 night in Aug 2018
Response from Ronald on Aug 31, 2018
Thank you very much. We look forward to your future stays.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
the wardrobe was broken and one bulb was broken when i check in.the bathroom not clean, not expect much
Stayed 1 night in Jun 2018

8/10 Good

Cousin

Liked: Cleanliness, staff & service, room comfort
The hotel is in a good location near the old city. The are several eateries nearby. The breakfast provided is fair compared to other hotels in the city. This hotel could use a renovation. The fascilities, though okay for the room rates, are looking a bit tired.
Stayed 2 nights in Jun 2018

8/10 Good

Suryana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular 3 star hotel

8/10 Good

Leo Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room at a great price
Nice room at a reasonable price. Extremely satisfied with what I paid for. Good value for money. Will definitely come back again.
Response from Ronald on May 3, 2018
Thank you very much. We look forward to provide you with a good stay every time.

6/10 Okay

Vanessa, Kuala Lumpur

Liked: Cleanliness, staff & service
Convenient hotel close to Jonkers
The hotel was alright although I expected more prettier sight judging from the photos that was posted on the expedia app. However it's comfortable and clean. Budget friendly and convenient. My boyfriend and I had a really relaxing stay.
Stayed 2 nights in Mar 2018
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.

6/10 Okay

alicia

Disliked: Cleanliness, property conditions & facilities, room comfort
Need to renovate
Furniture too old. But cleaners did their best to keep bed sheets and towels clean.
Stayed 2 nights in Mar 2018
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🌟 🌟 🌟 🌟 🌟
Like a 5 star
Stayed 2 nights in Mar 2018
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Excellent hotel less than 10 mins walk from jonker street. Large clean room. Good bed and bedding. Free Hot and cold water machine on the landing. Good breakfast. Very close to the river.
Stayed 3 nights in Feb 2018
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.

10/10 Excellent

Naqi, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
-Nice room except the smelly carpet flooring near the toilet door -Got a TV with dvd player, small fridge and safe box -Spacious room and toilet too -Water dispenser -Elevator lift -Nice breakfast buffet -Friendly and efficient hotel staff
Stayed 1 night in Dec 2017
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.

4/10 Poor

richard, singapore

Extra payment
Why do I need to pay rm10 per night per room when the heritage tax is rm2 per rm per night. Is the hotel over-charging non malaysian guests?
Stayed 2 nights in Dec 2017
Response from reservation on Mar 28, 2018
Hi There, RM 10 is Tourism Tax. This is specifically targeted towards non Malaysian and This is a statute from Royal Customs of Malaysia. On your confirmation voucher it clearly state that this tax is not included into your room rate. If you are Malaysian Citizen, this tax is exempted, other you will need to pay this Tourism Tax to Royal Malaysia Customs. Hotel is just a collection medium on behalf of the Customs. We do not get to keep any part of the tax

6/10 Okay

Michael

slipper & newspaper no provide which mentioned in the website. Phone not function.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel room
The staffs are friendly. The location is good. The rooms are clean. Only one condition is the toilet in my room, the toilet has a slow flush.
Stayed 2 nights in Sep 2017

6/10 Okay

Hazrina

Liked: Cleanliness, property conditions & facilities, room comfort
a moderate stay
Staffs: The front desk staffs were not very friendly. The cafe staffs, however, made our stay pleasant..good service at the cafe. Food was good too. Room: we can hear aircond water tricklling, bed's spring was loud..also, i am guessing the bed was smaller than a queen. Overall, Okay
Stayed 1 night in Aug 2017

6/10 Okay

ONG

Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Good location
Good location, but, the stay is average. Windows can't closed entirely and there was crack, as such, at night the air conditioner system outside was making too much noise for a light sleeper. Definitely not returning.
Stayed 3 nights in Jun 2017

6/10 Okay

lbh, penang

Liked: Staff & service
Nice hotel close to jonker street
Have a nice aircond just the chair I hope can change a better one.and I hope they can improve for the tv and dvd control with a cover at the for battery side.
Stayed 2 nights in May 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to jonker street
Staff no good in service, Air-cond not working very warm after complain. No reaction being done until we leave the hotel.

6/10 Okay

Blaker, Kuala Lumpur

Liked: Cleanliness
Disliked: Staff & service
Feedback
Quit unsatisfy

6/10 Okay

Blazer, Melaka

Liked: Cleanliness, room comfort
Disliked: Staff & service
Feedback
Room quite good but the is no refrigerator for cooling drinks....too sad

10/10 Excellent

UMA MAKESWARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hallmark
Very confortable stay tis hotel but breakfast must have more item...its my suggestion.. tq

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
A noisy place
Its too noisy n i cant sleep well...can hear the sound from outside eventhough the window is closed. The window is not able to close tightly and we can hear people talking downstairs. Opposite the hotel there is a carwash shop opens till midnight! Can hear people vacumming car...it's too noisy!

8/10 Good

Verified traveler

Liked: Staff & service

6/10 Okay

fiza

Liked: Staff & service, room comfort
Nice hotel with comfort bedroom. Only toilet got little problem - clogged toilet. Breakfast is fine. Overall was nice and worth it.

4/10 Poor

Kirana

Non smoking tourist area
We had no idea the hotel was situated in non smoking zone in Malacca. Meaning for smokers, you are not allowed to smoke in the hotel or in the public area which was classified as non smoking tourist area