Studio Suite | Minibar, in-room safe, rollaway beds, free WiFi

Reviews of Hotel Orkid

2.5 out of 5
Hotel Orkid
138, Jalan Bendahara, Malacca City, Malacca

Reviews

5.8
Rating 10 - Excellent. 3 out of 47 reviews" "
Rating 8 - Good. 10 out of 47 reviews" "
Rating 6 - Okay. 18 out of 47 reviews" "
Rating 4 - Poor. 11 out of 47 reviews" "
Rating 2 - Terrible. 5 out of 47 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Bavani

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
It's just fair enough according to the hotel rate
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

the room need to upgrade, need to change due to old furniture and smelly...overall not really recommended...
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Tan

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Christine on May 3, 2019
Dear Sir/Mdm, Thanks for the feedback. Have A Nice Day

6/10 Okay

Noor Syazana

Liked: Staff & service
Stayed 1 night in Jan 2019

10/10 Excellent

Inderjeet, Singapore

Perfect for couples
Friendly staff , cozy room and good breakfast! Perfect for a 2 night stay! Good location!
Stayed 2 nights in Aug 2018

6/10 Okay

Tahirab, Kuala Lumpur

Liked: Staff & service
Convenience.
Just normal stay at the hotel. We where on our to a function. We only slept a nght. Breakfast worth it.
Stayed 1 night in Jun 2018

8/10 Good

HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Clean and spacious room, however toilet is leaking . Breakfast menu was good too.

4/10 Poor

Shafizan

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Albert

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Thumb downn
The room air condition so noisy until had to sleep without air cond. SO UNCOMFORTABLE. The room fixture was so run down and some it going to falling apart. This Hotel dont deserve a 3 star hotel status. I think is only 1 star hotel, and the rate i would get a better one from those small hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Rooms dirty, bathrooms leaking water from bath, basin. Carpets filthy. No internet connection unless I sit in dirty hallway. My friend could not even get connection anywhere. I had to ask for towels, toilet tissue, bins not emptied!!! Never again will I go to this hotel, it has deteriorated so much since my last visit
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2017

4/10 Poor

Trishendren

Disliked: Staff & service, property conditions & facilities, room comfort
Look elsewhere folks!!!
The Good: Excellent location. Jonker street and many local attractions are accessible by walking. No problem in getting grubs no matter the time of day as there are plenty of mamak and hawkers stalls which are open throughout the night. The Bad: Room and facilities are in dire need of refurbishment. No toothbrush nor toothpaste. Airconditioning is through a centralized unit and is quite noisy. Bathroom is extremely small and cramped. Room had a weird musty smell. The Ugly: THE BATHROOM DOOR COULD NOT BE CLOSED ! The door was bigger than the door opening! THE BATH TUB STOPPER WAS BROKEN AND THERE WAS NO WAY TO SEAL THE BATH TUB.
Stayed 2 nights in Nov 2017

8/10 Good

Cheng Te Graeme

Liked: Staff & service, room comfort
Decent Budget Option
It was a business trip and with the price that I paid for, Hotel Orkid got the job done. Sure, the condition of the hotel was not the greatest and the cleanliness could be greatly improved (carpet was dirty, coffee cups and towels had stains) but the front desk was helpful, the air-conditioning was super and the wifi was stable. The hotel is 10 mins walk from Jonker street and 5 to 10 mins taxi ride from Meleka Sentral (bus station). There are various food options around the neighborhood. Various convenient stores are also nearby. Breakfast is okay as well. All in all, it depends on what you are paying for. Sure, there are better options out there but if you are on a budget, this might be an option worth considering.
Stayed 4 nights in Sep 2017
Dear Mr Graeme, Appreciate for your feedback. Do hope to see you again when you visit Melaka again. Thanks and Have a nice day.

6/10 Okay

Verified traveler

Disliked: Room comfort
Very Basic Hotel
For a basic hotel it was good but that is it. it's in serious need of refurbishment, not that it's not safe but to keep up with the times.

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everything ok except facilities old need upgrade. Did not try the breakfast so no comment

10/10 Excellent

Hajah Zurina, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family vacation
Room is excellent good for my whole family very comfortable but only the parking is a bit crowded

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please upgrade
* the toilet is out dated *toilet sanitary broken *pillow not nice to sleep.

2/10 Terrible

ezzuan, kuala selangor, selangor

Disliked: Cleanliness, property conditions & facilities, room comfort
Too old equipment
Very bad room enviroment. Very very not convinient about the parking

2/10 Terrible

ang, SG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor facilities in hotel. Poor hygiene
No gd. Will not come again. After staff make up the room, didn't provide toilet papers. Ask for mineral water also difficult. Hot water flask is very dirty.

2/10 Terrible

unsatisfied

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible hotel make u feel unconfortable
theres a stranger knock and ask me to open my door many times..which is creepy..make me think that this hotel has a very terrible security and didnt take the security matter seriously..should have book other hotel than this..

6/10 Okay

Verified traveler

Liked: Room comfort
Nice hotel for short trip.foodies are nearby.place of attraction also nearby.parking lot not enough.overall,satisfied customer.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good but a little bit disappointing about wifi...too slow...the food taste so good...I love chicken rendang!!!very delicious...good job!

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Noor Azlee

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

4/10 Poor

Noor Azzah, Kedah

Disliked: Cleanliness, property conditions & facilities
The OK hotel...
Well...the room was ok...but the toilet is kind a bit problem to me. Shower is too small for my big figure. Then the sink actually have blockage. Otherwise, still OK to me.

10/10 Excellent

Zakaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Short stay hotel, acceptable

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay hotel
This hotel have very bad toilet condition. Room and location ok. Car park limited. Staff look past time hardly smile.

6/10 Okay

C H

6/10 Okay

Toke Seng, Singapore

Good Location. Room rate reasonable.
Parking spaces provided at the hotel at times were inadequate. Buffet Breakfast provided is satisfactory.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Great location for travellers
3 times changed the room die to poor wifi connection

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel need maintenance
A lot loose out from my staying experience 5 years ago, the hotel rooms have not well maintained, smelly toilet, floor and bed.

6/10 Okay

RZ, Shah Alam

Disliked: Cleanliness, staff & service
Reasonable place to stay.
The lobby is small and look really weird from other hotels Im used to. Everything else is ok, at the rate that I have to pay, I have no big complain.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Near to City
it was such a great dissapointment and it is one of the worst hotels that i ever checked in.. will prefer if u can upgrade your hotel rooms and cleanliness. i paid your room which it's not really worth for it The toilets needed renovation. The sink didn't drain water fast. Bath tub not clean. The carpets in the room need to change. the bed sheet and comforter also need to change . Overall the room is very dusty and not clean at all. Limited covered parking. Bath tub not clean and limited variety of breakfast ...overall it was a horrible and not an enjoyable stay for me...pls don't ever try your luck here in this hotel!!! paid so much for such a terrible hotel lf!!!

4/10 Poor

ung

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast
The food provided for breakfast are a drink only with a piece of bread m local fried rice n nasi lemak... Not much choice

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel never maintain.

6/10 Okay

Steven, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Good location
Accessible to Mahkota and Jonker St. Tight parking (on mobile platforms) but guards and staff are very helpful and approachable. Room size and condition was a bit below expectation considering I booked for the studio suite.

4/10 Poor

Martin, New Zealand - Canterbury

Disliked: Cleanliness, property conditions & facilities
Value: rooms are only 1 star; Service: good staff against odds; Cleanliness: terrible bathrooms; wifi does not work in all floors, we had to change room / floor 3 times until found a room were it worked !

6/10 Okay

Bavani

Liked: Staff & service
Kebersihan bilik dan sarapan pagi tidak memuaskan. Staff hotel peramah, tidak mengambil masa yang lama untuk check in n check out. Lebih baik kalau ada 24 jam room cleaning services.
Stayed 2 nights in Dec 2019

6/10 Okay

Shinya

Disliked: Cleanliness
安さを求めるなら有り。
お湯が出ず、水シャワーでした。朝食は美味しかったです。まあ安かったからね…WIFIは全く使えませんでしたね。
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
改装待たれる
古いうえに未改装なので、汚れが目立ちます。今回となりのベイビューが満室だったのでしょうがなかった。お湯は22時以降にならないとでなかった。バスタブがあったので良かった。 朝食はなかなか美味しかった。
Stayed 2 nights in Nov 2017

8/10 Good

Salahuddin Adri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perkhidmatan pelanggan menepati kehendak.
Lokasi yang memudahkan urusan perjalanan.

8/10 Good

Norzila

Liked: Staff & service

4/10 Poor

seoyoung, Johor

Disliked: Property conditions & facilities
服務人員服務很好,但是酒店房間很舊了
酒店需要翻新了,大廳還不錯,但是搭升降梯去樓上的房間的時候,從升降梯出來就聞到一股很濃又很重的濕氣味道,很不舒服。。進去房間后也是會有那股味道。 隔音設備不是很好,隔壁說話大聲一點都聽得到。。廁所馬桶需要修理一下,一沖水后會有很大的噪音,不是沖馬桶的聲音,是蓄水箱的問題。。。還有酒店不提供牙刷牙膏梳子,有點不太方便。但是酒店床很舒適,酒店服務人員很禮貌也很貼心。希望下次再入住的時候,酒店設施已經得到改善~