Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent day in Malaga

Posted Aug 25, 2014
Great cocktails and amazing view. Would come again!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, California

Great hotel in great location

Posted Aug 25, 2014
Pros: Location, room, friendly staff. Easy access from train station.
Location: Playgrounds, park, harbor/pier, restaurants, historical sites.
I stayed here with my two young children on a short 3-day visit to Malaga. Hotel is in a great location from which the kids and I could easily walk to the pier/harbor, restaurants, and historical sites. Room was quiet, clean, comfortable, and had a great view. Staff was friendly and approachable. I would not hesitate to recommend to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Stylish hotel

Posted Aug 20, 2014
Enjoyed two nights at the hotel in August and was particularly impressed by the roof terrace which served as a restful sunbathing and swimming area by day transforming into a stylish bar by night , and at all times the views around were mesmerising. Rooms are large, modern and tastefully designed and most appear to have fascinating views whether of the city or the bustling port.
3 out of 5
Recommended
for Everyone
by A verified traveler

No sleep on a bad mattress

Posted Aug 12, 2014
Pros: Location and views
Cons: Lobby should be updated, bedding should be replaced. Carpet in our room was torn and taped together.
Location: Beach, boardwalk, castle, shopping and lots of restaurants were all very close. Really great location. Eat at D'gustar, great tapas and prices.
The facilities were okay, the room itself was actually in better condition then I expected after seeing the lobby. The location is also great and a room with a view is worth it. Our room was not ready at check in time. The front desk openly discussed their frustration with the cleaning staff which I thought was unprofessional. Instead of asking us to come back they said 5 minutes, 5 more minutes. After a half an hour of standing there we left and came back and hour later. Youd think they would offer free wi fi or a drink or something for not having the room ready but they didnt. The bed in our room was shot. Every time my husband moved it made a horrible knocking sound. We got zero sleep because of it. We let them know and again nothing was offered as compensation.
Comment from Hotel Management
Aug 15, 2014 by General Manager, Hotel Management
Dear guest, Thank you for taking for sharing your experience with our future guest. We are delighted that your stay with the AC Hotel Malaga Palacio was enjoyable. Thank you very much for your comments that make us improve every day. We will take into account all your comments to improve our service. Regarding your comments ,we will personally take actions and continue training our staff. Please, our aim is your satisfaction so do not hesitate in coming back to the hotel and informing us about all your comments related our services and facilities that make us better everyday and give us the best opportunity to be your reference hotel in Malaga. We are looking forward to hearing from you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel for sightseeing

Posted Aug 11, 2014
Pros: The views from the room and the location.
Cons: nothing special
Location: Walked to the Picasso Museum and the Castle, harbor.
The room was on the 12th floor at the corner so the view was great!! The hotel was at a convienent place to walk around.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location, really good rooftop bar and pool

Posted Jul 27, 2014
Great location, really good rooftop bar and pool. Malaga is a beautiful city and there are a host of things to see from the Cathedral to the Alcazaba to new transformed docks, that can be explored from this hotel. Highly recommended city and hotel.
4 out of 5
Recommended
for Everyone
by sally

Lovely location, close to all amenities and great

Posted Jul 1, 2014
Lovely city many lovely restaurants and shops. The staff at the hotel couldn't have been more pleasant
5 out of 5
Recommended
for Everyone
by Barbara from New York City

Surprisingly nice upscale hotel

Posted Jun 16, 2014
Cons: Make sure that the twin beds don't squeak.
We had a standard room and the twin beds squeaked....we spoke to the front desk and they couldn't have been more accomodating - they upgraded us to a room with an actual queen bed (non squeaking) and a balcony overlooking the harbor - lovely and very comfortable. I usually stay in smaller, more 'boutique' hotels and was pleasantly surprised with the Marriot. Great rooftop bar and pool, would recommend, but stay in a superior room.
Comment from Hotel Management
Jun 24, 2014 by General Manager, Hotel Management
Dear Guest, I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. Best regards,
4 out of 5
Recommended
for Everyone
by Jackie from Bath UK

Perfect city break base.

Posted Jun 9, 2014
Pros: Location Rooms Views Rooftop bar
Cons: The luke warm experience at reception....but I'm nit picking!
Location: Walking distance of everything that a tourist might like to see in Malaga but it is a compact city.
Malaga is the perfect place for a weekend city break and this hotel is the perfect place to stay. Good sized and well equipped rooms with wonderful views and the coolest roof top bar. My only gripe is that although the reception staff was pleasant and efficient, they lacked the personal touch. This is a big hotel and it felt a little like we were on a conveyor belt....which I guess we were!
Comment from Hotel Management
Jun 17, 2014 by General Manager, Hotel Management
Dear guest, We are delighted that your stay with the AC Hotel Malaga Palacio was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
5 out of 5
Recommended
for Families
by Bruce from Boston

A Wonderful place to stay.

Posted May 30, 2014 on Hotels.com
I just vacationed in Spain and stayed at four different hotels during our stay. This by far was the best one of the bunch. It is in a great location, the staff was very helpful and pleasant. You cannot beat the rooftop pool for relaxation and grabbing a bite or a drink and enjoying the best views of the city and harbor. Very highly recommended. Would go back in a heartbeat!