Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel

Posted Jul 8, 2014
fantastic rooms, great location can walk to everwhere
4 out of 5
Recommended
for Everyone
by S from London

Nice Hotel next to beach, 10 minutes to marina

Posted May 20, 2014
Pros: The location, close enough to go to the marina for food and drink but far enough away to escape the madness if you wanted to
Cons: Room cleaning could be improved, throughout our stay (4 days) the mezzanine floor outside was not cleared of cutlery, glasses and plates.
If you are booking, opt for a suite as it is much better condition and value. The upgrade from Junior suite to Presidential was a nice surprise upon arrival, great views and private balcony, hot tub etc was perfect. Only complaint could be the cleaning this let the hotel down as plates, glasses and towels were not cleared or replaced every day without asking for this to be done
4 out of 5
Recommended
for Everyone
by Sam from Paddock Wood, Kent

Great hotel close to Puerto Banus

Posted May 9, 2014
Had a lovely weeks stay in one of the suites, the rooms were always spotlessly clean and were cleaned every day. Beds were very comfortable. Our suite overlooked the pool area which was also great, plenty of sunbeds. Staff were all very friendly and happy to help. Only downside was (presumably) due to it being low season not all the restaurants were open, so there was limited choice for evening meals, but Puerto Banus was only a 5 minute taxi ride away and there was plenty of restaurants to choose from there. Would definitely recommend to friends and I'd definitely go back again
5 out of 5
Recommended
for Everyone
by John from Manchetser

Very nice hotel indeed

Posted Mar 17, 2014
Maybe not a true 5 star, but very close. Great location, food was fantastic, staff were very good and the service was great. It's just maybe not up to modern standards of a 5 star hotel. 1MB wifi that cut you off after 60 seconds of inactivity is a bit disappointing. Dinning area could have done with a good clean and maybe a makeover. These are the niggles of a very picky person though, this hotel was very nice and we would happily recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 24, 2014
Great experience worth visiting lovely breakfast area really literally on the beach. Can't wait to return
2 out of 5
by A verified traveler

Quality dropped

Posted Feb 20, 2014
Pros: Nothing
Cons: Pretty much every area
Location: Location itself is great
Very disappointing, dirty, internet working badly, small TV screen
5 out of 5
Recommended
for Everyone
by Natalie from ML

Lovely hotel with amazing roof terrace rooms.

Posted Feb 9, 2014
Booked a family apartment and was given one with a roof terrace with private jacuzzi. The terrace is huge with mountain and sea views. Shae the hotel bar closes at 1am but otherwise a lovely stay.
2 out of 5
by Susan from London

Not a 5 Star Hotel!!

Posted Feb 8, 2014
This hotel is really bad apart from it's location! Please don't ever rated as a 5* hotel! Old furniture & the breakfast buffet is not good in terms of cleanness! Will never stay in this bad hotel again
4 out of 5
Recommended
for Everyone
by A verified traveler

near Puerto banus,

Posted Dec 20, 2013
Pros: location,beach side,large balcony,view etc
Cons: needs redecorating, sea air does the damage.
Location: 5 min walk to the port
I stayed in this hotel just before Christmas which was good time of year to be in Marbella/Banus area.weather was lovely and this hotel gives an opportunity to enjoy the quetier time in this area,it was great having a balcony overlooking onto the beach with sunny spells all day long and in the evening you can hear waves as it was very peaceful.great hotel bar polite and helpful stuff.
3 out of 5
Recommended
for Shopping
by carol from almeria

genraly ok room abit tatty.

Posted Dec 12, 2013 on Hotels.com
yes enjoyed the shopping for christmas but hotel romos could do with some tlc for a 5 star hotel. no dont think we would stay again, pleanty other hotels about.