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Reviews of H10 Estepona Palace

4 out of 5
H10 Estepona Palace
Avda del Carmen, 99 Playa de Guadalobon, Estepona, Malaga

Reviews

8.2

Very Good

Rating 10 - Excellent. 235 out of 643 reviews" "
Rating 8 - Good. 274 out of 643 reviews" "
Rating 6 - Okay. 76 out of 643 reviews" "
Rating 4 - Poor. 43 out of 643 reviews" "
Rating 2 - Terrible. 15 out of 643 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Charlotte

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.
Stayed 1 night in Apr 2024
Response from RRPP on Apr 8, 2024
Dear Charlotte,Thank you for choosing to stay with us and for taking time to rate us.We regret that your stay did not meet your expectations. Our staff is usually described as friendly and helpful and we sincerely regret any moment to the contrary. We are glad to hear that you found the staff in the restaurant and the Miniclub to be helpful. The air-conditioning is centralized and set to heating in the winter. The last couple of days were a little warmer than usual; however the temperatures have already dropped again to 20ºC maximum and 11 to 14ºC at night. With these temperatures most of our guests prefer the heating, which is also what we advertise. Nevertheless we thank you for your point of view and will keep this in mind. We also regret that the food in the pool bar was not to your liking and that you did not inform us about this whilst you were here, in order to find and possible solution for you and improve your stay.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the entire H10 Estepona Palace team

10/10 Excellent

Selwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from RRPP on Mar 31, 2024
Dear Selwyn,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from RRPP on Mar 21, 2024
Dear Craig,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Excellent

Alberto, Aventura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in the area, amazing infrastructure close to the highway. In summer probably is something close to the paradise.
Stayed 2 nights in Jan 2024
Response from RRPP on Jan 28, 2024
Dear Alberto,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you like the location of our hotel, with easy access to explore the area in all directions, and that you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from Cornwall
Stayed 1 night in Jan 2024
Response from RRPP on Jan 11, 2024
Dear Richard,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to hear that you enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

4/10 Poor

ROBERTA, Bainsville

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dated property. Rooms had no coffee machine, would have to rent for 18€a day if wanted. To use an iron or steamer you had to pay a deposit. At the restaurant they charge you for a glass of water. Dinner only option is a less than mediocre buffet. Lunch was sit down and fairly good. There is absolutely nothing around the hotel so to get any good food you need a car or to use taxi.
Stayed 4 nights in Oct 2023
Response from RRPP on Oct 22, 2023
Dear Roberta,Thank you for choosing to stay with us and for taking time to share your opinion and for rating us.We sincerely regret that your short break did not live up to your expectations, despite us making sure that your request for a double bed was met.A coffee machine is included in Privilege rooms, Junior Suites and Ocean Junior Suites. In all other room categories this is an optional extra, currently available for 10 per day with daily replenishment. We do not have irons. We offer either an ironing service or indeed a steamer, which can be collected at reception against a deposit, which is returned in full when the steamer is returned.Water is available in the restaurant only in bottles, it is not sold by the glass. You may also get water free of charge from the dispensers in Thalassa Restaurant (08:30-19:00) or in the lobby bar (0:00-24:00). Furthermore, our H10 members will find fruit and water in their room upon arrival. Our buffet restaurant Alborán is open every day for breakfast, lunch and dinner. Alternatively at lunch time there is also the a la carte restaurant Thalassa by the pool and twice a week we offer special dinners with table service in the Thalassa restaurant. These special dinners have to be reserved with our customer service. Our hotel is located on the beachfront, with direct access to the pebble beach as well as to a stretch of beach side promenade. We are about 1.5km from the port of Estepona with its bars and restaurants and 2.5km from the old town. There is a public bus that leaves 150m from the hotel every 40 minutes and stops at in the port as well as in the old town amongst other stops. Alternatively our guests may rent bikes at our reception, where we will also be happy to call you a taxi.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Really enjoyed my stay at this hotel. Food good. Great facilities. Really friendly and helpful staff
Stayed 3 nights in Oct 2023
Response from RRPP on Oct 13, 2023
Dear Joanne,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are thrilled to hear that you like our hotel and facilities, enjoyed the food as well as the service provided by our friendly and helpful staff, and overall had a lovely holiday.Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

4/10 Poor

JOHN

Not worth the money.
Hotel is old and tatty, no complimentary water in room. No iron, only steamers that you can use. Basically they want to force you to use the ironing service which is expensive. Certainly not a good four star hotel. More like 3 star plus. Paid over the odds for this hotel in October. Won’t be coming back.
Stayed 2 nights in Oct 2023
Response from RRPP on Oct 8, 2023
Dear John, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We very much regret that your stay did not meet your expectations and take this opportunity to clarify.Complimentary water in the room is a service delivered in Ocean Junior Suites, Junior Suite and Superior Privilege rooms. Members of the H10 Club will find fruit and water in their room upon arrival. Becoming a member is free of charge. You will find designated machines, which dispense cold water, room temperature water and sparkling water, free of charge. If you require a refillable water bottles, this may be purchased in our Lobby bar and Thalassa restaurant and then refilled as often as you like, as mentioned, free of charge.Professional laundry, including ironing, is an extra service that we offer to our customers at a charge. Alternatively a free steamer can be requested at the reception against deposit for a quick revision. Please know that it has been a pleasure to have you with us. We thank you for your visit and we hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team.

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from RRPP on Oct 8, 2023
Dear Emily,Thank you for choosing to stay with us and for taking time to rate us.It has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

David

Stayed 6 nights in Sep 2023
Response from RRPP on Oct 16, 2023
Apreciado David,Gracias por elegirnos para su estancia y por tomarse el tiempo para evaluarnos.Nos alegra mucho saber que ha disfrutado de una agradable estancia en nuestro hotel.Sepa que ha sido un placer tenerle con nosotros y estaremos encantados de recibirle nuevamente pronto.Le saludamos todo el equipo H10 Estepona Palace.

8/10 Good

Patricia

Liked: Staff & service
The hotel is on the water and it has easy access also to AU7. Breakfast is excellent and I highly recommend taking this option as there is no coffee maker in the room. I was surprised that they charged me for using the safe box. This is a 4star hotel and you would expect that it be included in the price. Parking was €15 a day and there were some empty spots to park outside. However, the street is super narrow.
Stayed 11 nights in Sep 2023
Response from RRPP on Sep 26, 2023
Dear Patricia,Thank you for choosing to stay with us and for taking time to share your experience and to rate us.We are glad to know that you enjoyed the location of the hotel as well as the breakfast buffet, always included with the stay. We take this opportunity to inform you that in Privilege rooms, Ocean Suites and Junior Suites, the Nespresso machine is included, as is the safe, bathrobe, slippers, sunbed on the terrace and other amenities. Nevertheless, we thank you for your comments, as they help us improve.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2023
Response from RRPP on Sep 5, 2023
Dear Aleksandar,Thank you for choosing to stay with us and for taking time to rate us.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
A complete train wreck
Where to start? About $400/night in little Estepona, certainly not Marbella. We arrived in room, no coffee maker, no water…ok, can live with that. But theft-proof fifty cent hangers?!? Painted shrubs? Ca. 1975 scratched-up furniture? No. Also, in fifty years of world travel, I’ve never seen a daily charge for the use of the room safe! Wife went on terrace to relax and closed door behind her and was LOCKED OUT! If she had no phone, she would have had to scream for help. Just imagine. Hotel’s entry driveway choked with cars and we were trapped behind these selfish slobs for 20 minutes. Management response? “Family checking in - no problem, senor.” No bellman, no one controlling this parking disaster. Food was just ok, buffet style, corporate cafe ambience. Ugggh. When we tried to eat in the separate table-served dining room, we were very, very rudely told “NO TABLES!” Same surly attitude from most of the staff. Tried to get a bucket of ice at the bar to chill a bottle wine: “NO BUCKET!” Only a plastic glass of ice at a time! And though I love children, organized kids’ activities go on at all hours, even dinner, at ear-splitting volume. An absolutely hopeless hotel not worth $200/night. Entire staff and management should be summarily fired and the hotel sold to someone who knows what they’re doing. Please! Meantime, pay whatever you have to but DON’T stay at this disaster
Stayed 3 nights in Aug 2023
Response from RRPP on Aug 31, 2023
Dear Anonymous,Thank you for choosing to stay with us and for taking time to write your review.We sincerely regret that neither your refurbished room nor your recently painted balcony were to your liking and that your stay in general did not meet your expectations.It has been a pleasure to have you with us and we thank you for your visit. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
H10 Estepona Summer Holidays
This is a great hotel in a fantastic location. It is a 20 min walk to the Marina and a 40 min walk to the centre of Estepona & Taxis were easily got through reception and cost ~€7 to get into town. The all-inclusive drinks selection was top class- we loved that we there was a gluten free beer included in this selection. The room was lovely, bed was very comfortable and the water pressure in the shower was fantastic- it was an over bath shower but that was fine for us. Others have mentioned the sun lounger situation, Yes, people go down early and pick their spots, but there are always plenty of beds for everyone. The pool attendants bring more out as they are required. There is also the option of using the beds on the beach which was only a few meters away. Having a water dispenser and encouraging people to use re-fillable water bottles & also giving re-usable plastic beakers for poolside drinks rather than disposable cups/glasses were great example of the Hotels "Green" initiatives. Some areas for improvement- The pool bar was chaotic at times. While everyone was working very hard (shout out to Alejandro) you always had to wait an extremely long time to get served for food or drink. The buffet restaurant had a great selection but no allergens identified. They were more than happy to walk us through the Gluten free oevery meal (Thanks Mabel) & the options were plentiful once pointed out. For breakfast there really should be a selection of Gluten free items available to choose
Stayed 14 nights in Jul 2023
Response from RRPP on Aug 13, 2023
Dear Peter,Thank you for choosing to stay with us and for taking time to rate us. We are very happy to hear that you enjoyed a wonderful holiday with us, appreciating our “Stay Green” Initiatives and the also the all-inclusive drinks selection. We have also attentively read your constructive criticism, thank you for this and will keep working on improvement. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Kelly

Traveled with family
Liked: Cleanliness, staff & service
The hotel was beautiful looking, like a sand castle. Our room was spacious, very large for a hotel room with a nice balcony. The breakfast buffet was very nice, however the food options the rest of the day were very limited and disappointing. The food in town however was amazing, definitely go into town, not the harbor restaurants. Parking was terrible, dirt lot across the street with not enough space to fit the cars. The worst part was the beach. The "sand" was more like gravel and could not be walked on. The first 5 week of the ocean was all rocks. One you got out in the water, there was sand, but get there requires good water shoes. Water was also colder than I expected. I was also shocked to see topless women at the hotel only beach. Not a good place for kids.
Stayed 3 nights in Jul 2023
Response from RRPP on Jul 21, 2023
Dear Kelly,Thank you for choosing to stay with us and for taking time to rate us. We are glad to hear that you like our hotel in general as well as your spacious room with the nice balcony and appreciated the breakfast buffet. Free parking spaces are available in front and in the vicinity of the hotel. Alternatively we offer parking spaces in our underground car park with video surveillance for a daily fee.The pebble beach is public and in its natural state, as are all beaches in Spain, and unfortunately we have no authority over this so we are not allowed to modify its natural morphology. If you are looking for a sandy beach, you will find it just 600m from our hotel in the so-called “Playa del Cristo”.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Lucy

Stayed 1 night in Jul 2023
Response from RRPP on Jul 18, 2023
Dear Lucy,Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to see that you had such a positive stay. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was was lovely. Our room was very clean and comfortable with a great view of the sea.
Stayed 6 nights in Jul 2023
Response from RRPP on Jul 18, 2023
Dear Guest,Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are thrilled to know that you like our facilities and that you enjoyed a comfortable stay.Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

lynda

Disliked: Cleanliness, property conditions & facilities, room comfort
3 nights in estapona
No aircon as centrally controlled so it was very hot and stuffy overnight! To get to the restaurant you had to go down 3 flights of stairs no lift? Cleaning could be improved.
Stayed 3 nights in Apr 2023
Response from RRPP on Apr 12, 2023
Dear Guest,Thank you for choosing to stay with us and for taking time tp share your experience and to rate us.We regret that you did not contact our lovely reception or customer service staff where we could have explained that 3 out of the 5 elevators stop on level 1, the level of the restaurant and pools. Two of them are right next to reception. So no need to walk the stairs if you don’t want to. The day time temperatures have been unusually high for this time of year and we regret any discomfort, despite that at night they still dropped to 12 to 14ºC. Nevertheless we are pleased to say that, now that the temperatures seem to get more stable, the system is being switched over to cooling. We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some refurbishment works going on but they did their best to keep noise to a minimum and there was generally no mess. Staff were very friendly and helpful.
Response from RRPP on Jan 14, 2023
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you have enjoyed the stay with us and that you appreciate that the improvements we undertake at the hotel are planned with care and attention towards our guests. We are also glad that you have felt welcome by our staff.We thank you very much for your visit and would be delighted to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from RRPP on Oct 24, 2022
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are very happy to know that you had such a wonderful stay an that you thoroughly enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Brett

Stayed 6 nights in Oct 2022

10/10 Excellent

Coleen

Stayed 1 night in Oct 2022

2/10 Terrible

Abraam

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel facilities are very nice with a lovely pool open on the beach! Serving really nice cocktails. The staff on the other hand let the whole thing down from the get go, from the miserable reception staff, to the rude waiters and bartenders. Would AVOID at all costs as it made the holiday miserable. Not a 4* hotel don't even have a kettle in the room and you also have to pay for the safe. All inclusive and won't even give water after the bar closes.
Stayed 6 nights in Sep 2022
Response from RRPP on Oct 1, 2022
Dear guest,Given your unreasonable behaviour at our hotel, including a fight between yourselves causing the complaint of various other guests, the breakage of a TV, blood all over the place, the necessity of the emergency services, ambulance and police to be called, all of which our staff dealt with in a professional manner despite being threatened aggressively by members of your party, facts we can prove due to video surveillance, we are somewhat surprised about your description of our staff. It is not often we invite a guest to leave the hotel, but there are behaviours we will not tolerate. We wish you well. With kind regards from the staff and the management of the H10 Estepona Palace

8/10 Good

Mikael

Stayed 2 nights in Sep 2022
Response from Customer Service on Sep 28, 2022
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are glad to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Customer Service on Sep 5, 2022
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Moses David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A good hotel
The room was spacious and comfortable. The food in the restaurant was fresh and varied. My only gripe would be the pool area. There was very little place available for such a large hotel and the limited space was taken up by guests reserving sunbeds with towels from very early in the morning and then not appearing. Maybe a bit more control exercised by the staff would lead to a fairer system. Speaking of towels, you could only change wet pool towels for one hour in the morning and one hour in the afternoon and only once per day. A few more hours and more than one change would be good. The hotel in general was good and clean but the carpets in the corridor could to with a change or removed all together as they were showing signs of wear and badly stained on some places. The staff was good and attentive. I would like to single out one particular member of staff who was absolutely wonderful. If the hotel management reads this, I would like to commend Irene from the waiting staff. She is an absolute gem. She is professional, courteous, kind and extremely friendly and she really made our stay special. Well done Irene!!!
Stayed 3 nights in Aug 2022
Response from RRPP on Aug 30, 2022
Dear Guest,Thank you for choosing to stay with us, for taking time to share your experience and for rating us.We are very glad to hear that you liked your room and enjoyed the food, in particular with the service of Irene and her colleagues. The carpets were replaced not that long ago, but we hear what you are saying and will keep this in mind in order to maintain our property.Regarding the issue of sun loungers, we inform you that we have already tried many solutions, none of which have had any effect. The hotel's position in this regard is clear that reserving sun loungers is not allowed, and we let our guests know this, although their behaviour is beyond our control. If you cannot find a sun bed, all you have to do is contact our pool staff who will be happy to find a possible solution for you.We thank you very much for letting us know which points you feel need to be looked into and have taken note.Please know that for us it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 5 nights in Aug 2022
Response from RRPP on Aug 16, 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We regret if your stay did not quite meet with your expectations and would like you to know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely room, beautiful views from the hotel. The outdoor pool was great but I like a swim before breakfast and the pool did not open until 10am. The breakfast was fantastic. We enjoyed the live entertainment.
Stayed 2 nights in Jul 2022
Response from RRPP on Jul 19, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are very happy that you appreciated your lovely room as well as the spectacular views of the Mediterranean and that you enjoyed the breakfast as well as the entertainment. The outdoor pool is currently open from 10:00 to 20:00. Nevertheless we thank you very much for your feedback which we greatly appreciate and which we will take into consideration. Please know that for us it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, lots of fun and good food
Stayed 6 nights in Jun 2022
Response from RRPP on Jul 8, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are absolutely thrilled to know that you had lots of fun and good food and that overall you enjoyed an amazing stay. Please know that for us it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from RRPP on Jul 3, 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to know that you thoroughly enjoyed your stay and would like you to know that for us it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain, with kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from RRPP on Jul 3, 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to know that you had such a wonderful stay and would like you to know that for us it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain, with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, lovely views of the Mediterranean. Food was excellent with plenty of choices. Staff very friendly and helpful with requests. Two employees in charge of entertainment, Victor and Aurelio, did a fabulous job with both the kids and adults. Property is a little far from Malaga but worth the visit.
Stayed 7 nights in May 2022
Response from RRPP on Jun 11, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are absolutely thrilled to know that you like our hotel and enjoyed the food as well as the lovely views of the Mediterranean. Our hotel is located on the edge of Estepona, about 85km from Malaga. In case you wish to stay closer to Malaga we inform you that this year H10 has opened the H10 Croma Málaga**** in the city of Malaga itself. It has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Jasvir

Stayed 3 nights in May 2022

6/10 Okay

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in H10 Hotels before and this one really lets the Hotel chain down. The hotel is very dated and isn't managed properly. General reception areas were dirty including the buffet room. Breakfast was chaotic and not at all organised. Food tasted horrible with cheap ingredients, coffee was undrinkable. Staff looked miserable probably because people complaining constantly. Asked for money for extras that you would expect to be included room safe, beach towels. Very poor! I wouldn't stay again and has put me off staying in any future H10 Hotels.
Stayed 4 nights in May 2022
Response from RRPP on May 12, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We regret that your stay did not meet with your expectations. The safe is included in Privilege rooms, Junior Suites and Ocean Suites, along with another series of benefits. The money for the towels is a deposit, for which our guests get a receipt. Once they return the towels, the deposit is returned in full. In order to have the safe as well as bathrobe and slippers, coffee machine, courtesy minibar, etc. included, you might want to try one of our boutique hotels, where these are standard in all rooms, or book a Privilege room in any of our other hotels. Please know that for us it has been a pleasure to have you with us and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Pete

Liked: Cleanliness, staff & service
Some great aspects about the hotel, pool area, lobby, spa, staff
Stayed 4 nights in Apr 2022
Response from RRPP on May 6, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are glad to know that you value our friendly staff so positively and that you appreciated the pool area, the lobby as well as the spa. Please know that for us it has been a pleasure to have you with us and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Cynthia, Plover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pools and beachfront and the walking paths along the sea as well as everything already mentioned. I also enjoyed having a terrace.
Stayed 18 nights in Apr 2022
Response from RRPP on May 4, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are thrilled to know that you had an excellent stay and enjoyed walking along the beach as well as the lovely views of the Mediterranean. Please know that for us it has been a pleasure to have you with us and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Nice Hotel with beachfront location
Nice hotel - with great beachfront location. Was ideal for a golfing trip although hotel could benefit from minor updating. Would certainly stay again
Stayed 4 nights in Apr 2022
Response from RRPP on Apr 26, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are delighted to hear that you like our hotel with its beachfront location, and found it practical as a base to reach the many golf courses of the area. Please know that for us it has been a pleasure to have you with us and would be very happy to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Good stay.
Hotel is fine but perhaps beginning to show its age in parts. Staff were on the whole friendly and efficient. Great position and pleasant pool area though beach would need some work to make it usable, strange for a hotel whose beach front location should be a key selling point.
Stayed 4 nights in Apr 2022
Response from RRPP on Apr 26, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are very glad to hear that overall you had a good stay and that you found our staff to be friendly and efficient. We regret that the public beach does not meet your expectations, but it is a natural environment that the authorities do not allow us to modify. If you want a sandier beach, you will find it just 600m from our hotel in the so-called “Playa del Cristo”. Please know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

xiomara, miami

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent breakfast
Stayed 1 night in Apr 2022
Response from RRPP on Apr 5, 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are delighted that you enjoyed a wonderful stay, including an excellent breakfast. Please know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Martha, North Bergen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and big
Stayed 1 night in Apr 2022
Response from RRPP on Apr 4, 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are thrilled that you had such a fabulous stay. Please know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay again
Basic room with no double bed. We asked to change but any change was an extra 20euro per night. On day two construction started on the floir above our room and after complaining we were moved. I would not stay here again staff were not very nice and every request was an extra fee.
Stayed 5 nights in Mar 2022
Response from RRPP on Mar 12, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience of your stay and for rating us. Our hotel has rooms with twin beds and others with double beds. We do aim to fulfil requests, but this largely depends on occupancy and is not always possible. Also, when various requests are involved, such as type of bed, shower or bathtub, lower, middle or upper floors, etc. sometimes one request has to give way in order to fulfil the other. The change available at the time, which was meeting with your request, was for a higher category room, which does come with a supplement. Your reservation was for a standard room and we regret that this did not meet up with your expectations. Our standard rooms are the basic rooms, which hence come with the basics. Higher category rooms such as Privilege rooms, Ocean Suites and Junior Suites all have such things as sea views, safe, bathrobe, slippers, coffee machines etc. included. Please know that it has been a pleasure to have you with us and, given the opportunity, we would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff friendly and helpful. Excellent spacious room with a lovely terrace. Excellent food buffet style Well kept grounds and pool area
Stayed 28 nights in Feb 2022
Response from RRPP on Mar 7, 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are very happy that you liked your spacious room, that you enjoyed the food in our buffet restaurant Alborán. And that overall you had an excellent stay. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from RRPP on Feb 19, 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are very happy to know that you had a very enjoyable stay and would like you to know that for us it has been a pleasure to have you with us. In the hope to be able to welcome you again soon, we remain with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Jane

Stayed 1 night in Jan 2022
Response from RRPP on Jan 24, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to rate us. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Amanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space and location of the hotel , perfect. All up together with restrictions on going in the world..
Stayed 4 nights in Jan 2022
Response from RRPP on Jan 21, 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are very happy to know that you had a wonderful stay, despite the current restrictions and would like you to know that for us it has been a pleasure to have you with us. We hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

denise

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
we stayed overnight as were we were attending the Andalusian masters at Valdarrama. we chose the hotel for location. Only thing not perfect in the room was lack of electric sockets and the plug for the bidet was too big so the bidet could not fill up with water- also no bidet towel we enjoyed breakfast and we slept well
Stayed 1 night in Oct 2021
Response from RRPP on Oct 18, 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to rate us. We are very happy to see that you slept well and enjoyed breakfast during your recent visit to the Andalusian masters at Valderrama. Please accept our apology for the missing bidet towels. It would have been great if you had told us about them as this would have been sorted very quickly. The same goes for the plug of the bidet. Regarding the sockets, we have taken note of your opinion and thank you for letting us know. We will keep this in mind during future renovations. We thank you very much for your visit and we hope to be able to welcome you again upon you next visit to this area. Until then, please stay safe! With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Rita

Stayed 2 nights in Sep 2021
Response from RRPP on Oct 8, 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to rate us. We are very happy to see that you had such a positive experience and thank you for your recommendation. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. Until then, please stay safe! With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from RRPP on Sep 2, 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to rate us. We are very happy to see that you had such a positive experience and thank you for your recommendation. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. Until then, please stay safe! With kind regards on behalf of the whole H10 Estepona Palace team