Dear Olanrewaju, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Elena,Thank you for your positive feedback.We are delighted to hear that the VIP welcome and the special touches upon your arrival added a luxurious element to your experience. It is gratifying to know that the spaciousness and the views from your room exceeded your expectations, providing a comfortable and visually pleasing environment during your stay.The positive remarks regarding the high quality of our shower facilities, the variety of breakfast options, and the warmth and helpfulness of our staff are greatly appreciated. Our team is dedicated to creating memorable experiences, and it's rewarding to see these efforts reflected in your visit. The tranquil atmosphere of our swimming pool area is indeed the perfect place to bask in relaxation, and we are thrilled that you enjoyed this space. Furthermore, we are pleased that the family-oriented ambiance of our hotel contributed to a peaceful and enjoyable stay for you.It's a pleasure to learn that you are planning to return, and we look forward to welcoming you back for another splendid visit to the sunny Costa del Sol.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Lynne,Thank you for your positive feedback.We are thrilled to hear that our staff's dedication and helpfulness significantly contributed to your stay. It's our pleasure to assist guests with their inquiries and ensure they have a memorable visit. Your appreciation of the breakfast offerings and your pool bar experience are gratifying to hear. We aim to provide varied and high-quality cuisine to please our valued guests like yourself. Furthermore, we are incredibly grateful for your recommendation and look forward to welcoming you back for another splendid stay.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear WilliamAlthough we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Puerto Banús, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We apologize for the first night air condition issued, we have analyzed guest usage to define a set of good environmental practices for our hotels, including the operating times and temperatures for the heating and air conditioning systems. We apologize if this measure interfered with your sleep, but we will take your comment into consideration to ensure the comfort of our guests.We sincerely regret reading that our Breakfast and dinner buffet, our Lobby bar and room service card, as our Trattoria Dolce Vita restaurant wasnt enough food options.At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.Kind regardsGuest Experience Manager

Dear Mathew, Thank you very much for your kind feedback.We are thrilled to hear that our staff's helpfulness and courtesy stood out during your visit, and that you found our hotel to be clean and conveniently located in relation to nearby amenities. It's also rewarding to know that our room cleanliness, hotel condition, service, and amenities met your expectations and contributed to a positive experience during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Yelena,Thank you for your positive feedback.We are delighted to hear that our customer service team made a great impression with their helpfulness and professionalism. It's wonderful to know that the room amenities met your expectations and contributed to a comfortable and enjoyable experience.We look forward to welcoming you back on a future occasion.Best regards,Daiana Peyregne Deputy Manager

Dear Saajid,We appreciate that you took the time to share your experience with us.We are sorry to hear that certain amenities were not to your satisfaction. Our team is always on hand to provide any items you may need during your stay, such as a tissue box, iron, or additional garbage can. We are delighted to learn that you found our property clean and comfortable, and we appreciate your high ratings on room cleanliness and service.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

Dear Carlos, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Mohammed, Thank you very much for your kind feedback.We are so pleased that you appreciated the high standards which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear William, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Anshuman,Thank you for your review.We are delighted to hear that you found our location to be brilliant and appreciated the cleanliness, comfort, and service provided during your stay. Our team works hard to ensure our guests have a memorable experience.We regret to learn that your dining experience at Dolce Vita did not meet your expectations. We take all feedback seriously and will share your comments with our culinary team to review and make necessary improvements. We hope you had the opportunity to try our other dining options, such as Arrozante Restaurant, which offers a unique gastronomic experience for rice lovers.We hope to welcome you again in the future. Best regards,Guest Experience Manager

Dear Sharon,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best regards,Clara Gómez Guest Experience Manager Guest Experience Manager

Dear Jennifer,Thank you for your positive feedback.We are delighted to hear that you found our rooms beautiful and appreciated our prime location. Our spacious rooms and excellent location in Puerto Banús are indeed some of the top features our guests enjoy.It's great to know that our dedicated team provided you with exceptional service during your stay.We look forward to welcoming you back on a future occasion.Best regards,Clara Gómez Guest Experience Manager

Dear Yan, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our prime location, close to beaches, dining, and shopping options. It's great to know that you found our rooms clean and comfortable, and that you enjoyed our breakfast offerings.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Mr Benny, Thank you very much for your kind feedback.We are thrilled to hear that our fantastic team made a positive impression on you and that you found our rooms to be comfortable.It's great to know that you appreciated our twice-daily room cleaning service, allowing you to enjoy a relaxing lie-in. We're also delighted that you enjoyed our delicious breakfast and found our grounds and entrance to be beautiful.Thank you for your high praise and recommendation. We take pride in providing an exceptional experience for our guests, and it's always rewarding to hear when we've succeeded.We look forward to welcoming you back for another memorable experience.Best wishes,Clara Gómez Guest Experience Manager

Dear Jamie,Thank you for your positive feedback.We aim to provide a memorable experience with our high standards and are delighted that we met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear David,Thank you for your review.We are delighted to hear that you appreciated our spacious and newly refurbished rooms, as well as our prime location in Puerto Banús. Our aim is to provide our guests with a comfortable and enjoyable stay.We have taken note of your feedback regarding the pool area and apologize for any inconvenience it may have caused.We hope to welcome you again in the future. Best regards,Guest Experience Manager

Dear Alan, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our convenient location near the port, bars, and restaurants. It's great to know that our prime location in Puerto Banús contributed to your enjoyable stay. We also appreciate your positive remarks on the cleanliness of your room and the service provided by our staff.We noticed your comment on the hotel condition and we apologize for any inconvenience you may have experienced. We continuously strive to improve our facilities and services to ensure the satisfaction of our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Michelle,Thank you for your positive feedback.We have taken note of your comments regarding the pool area and its appearance. We are constantly looking for ways to improve our facilities, and your feedback is valuable in helping us identify areas that may need attention. We apologize for any inconvenience this may have caused during your stay. Please rest assured that we will look into this matter and consider possible solutions to enhance our guests' experience.Nevertheless, we are delighted to hear that you loved our hotel and appreciated the cleanliness and excellent location. Our team works hard to maintain a high standard of cleanliness throughout the property, and your kind words are truly appreciated.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Barry, Thank you very much for your kind feedback.We are delighted to hear that you were impressed with our clean and spacious rooms, as well as the excellent breakfast buffet. It's great to know that you appreciated our convenient location, which offers easy access to numerous bars and restaurants in the area. We are also glad that you enjoyed the pool area and our pool bar and grill services.We apologize for any inconvenience caused by the noise from the nearby road. We have made efforts to ensure good noise insulation in our rooms, and we are glad that it did not disturb your sleep. Your feedback is valuable to us, and we will continue to work on improving our guests' experiences.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Holly,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our excellent location and found our rooms to be spacious. Our hotel's proximity to various attractions and amenities is indeed one of our top selling points. We appreciate your recommendation to family and friends.We apologize for any inconvenience caused by the paint and carpet stains in the corridors. We take our guests' feedback seriously and will address this issue with our maintenance team to ensure a more pleasant stay for future guests. We are very happy to say that carpet cleanning is planned as soon as occupancy is lower. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Clara Gómez Guest Experience Manager Guest Experience Manager

Dear Claire,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our excellent location, clean and spacious rooms. Our prime location in Puerto Banús indeed offers easy access to various attractions, shopping centers, and beaches.We apologize for any inconvenience you experienced during your stay.We understand that the air conditioning in your room was not up to your expectations, This summer has been particularly hot, we have suffered several heat waves, which together with the humidity is being especially hard to combat. However, with the windows open, it is much more difficult to reach a low temperature and maintain it, and this is putting more strain on the equipment and reducing efficiency. Our tecnitians check and repair any failure as soon as it is known. We appreciate your feedback regarding the reception service and will work on improving our efficiency to better serve our guests. As for the milk in your room, our housekeeping team should have replaced it, and we apologize for the oversight. Regarding the pool opening hours, we will take your suggestion into consideration for future improvements.We are sorry that the solutions provided during the stay were not satisfactory.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

Dear Alaa, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Maria,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be very clean and updated. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests. We are also delighted that you appreciated our excellent location, which allows our guests to easily explore Puerto Banús and its surroundings. Your recommendation means a lot to us and we are grateful for your kind words.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Estimada Ayami,Agradecemos mucho que comparta su experiencia con nosotros pero lamentamos mucho no haber cumplido sus expectativas. Lamentamos mucho los inconvenientes que experimentaste durante tu estancia. Queremos que sepas que hemos tomado nota de tus comentarios y que hemos intervenido para solucionar los problemas, como adquirir más planchas para evitar la espera en momentos de máxima demanda. Lamentamos las incidencias respecto al inodoro y el aire acondicionado, tan prono tenemos conocimiento de alguna incidencia, nuestro equipo se pone en marcha para solucionarlo lo antes posible. Nos disculpamos por cualquier inconveniente que esto haya causado.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y brindarte una experiencia mucho mejor, para que al menos pueda tener algún recuerdo positivo. Reciba un cordial saludo,Guest Experience Manager

Dear Alaa, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Graham, Thank you very much for your kind feedback.We are glad that you enjoyed your stay with us and that our team members added to this experience positively. We are also pleased to know that you found our location ideal for your requirements.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Yassine, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Mr Ali, Thank you very much for your kind feedback.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Lauren, Thank you very much for your nice words, we are very happy to know that you and your team have had an enjoyable stay. It has been a pleasure to have you here and we will be pleased if you came back. Best regards, Clara Gómez Guest Experience Manager

Dear Sonia,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Mr Sarmad,Thank you for taking the time to review your stay.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best wishes,Guest Experience Manager

Dear Monica,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Sheryl,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Aniya,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Tracy,We appreciate that you took the time to share your experience with us.We are pleased that you appreciated our high standards and that you were able to make the most of our fine breakfast. Rest assured we have noted your comments and will be sure to take them into consideration as we continue to improve for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

Dear Guest,Thank you for taking the time to review your visit.We are known for having guest-oriented personnel who are welcoming at all times and are fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels.Therefore we are very sorry to read your marks on the service you received and commit to addressing any situation that does not follow this goal of making sure our guests feel welcome and looked after at all times.We would have liked to know if you had any problem to have the chance to recover your trust. We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,Guest Experience Manager

Dear Reinaldo, Thank you very much for your kind feedback.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Caitlin,Thank you for your positive feedback.We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our high standards and convenient location. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.Please note that our rates are always lower when booking directly through our website and that breakfast is always included.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager