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Reviews of Medplaya Hotel Pez Espada

4 out of 5
Medplaya Hotel Pez Espada
Calle Salvador Allende, 11, Torremolinos, Malaga

Reviews

8.6

Excellent

Rating 10 - Excellent. 154 out of 335 reviews" "
Rating 8 - Good. 129 out of 335 reviews" "
Rating 6 - Okay. 39 out of 335 reviews" "
Rating 4 - Poor. 10 out of 335 reviews" "
Rating 2 - Terrible. 3 out of 335 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

aleksander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍
Stayed 3 nights in Jul 2023
Response from Guest Service Manager on Jul 31, 2023
Dear Aleksander.Thanks for your fantastic rating. We hope to see you soon.

10/10 Excellent

colin, Edinburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in every way! Fantastic location
Stayed 5 nights in May 2023
Response from Loyalty & Community Manager on May 24, 2023
Dear Colin,Your comments are very much appreciated, thanks very much for choosing us for you holiday.We look forward to welcoming you back in the near future.Best regards,MedPlaya Hotels

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We could not fault the Pez Espada hotel. We had a lovely experience on our week long stay there. We went half board and have to commend the staff in the restaurant, so efficient and pleasant when clearing plates. Cleaning all the time. Breakfast and dinner food selection was fab! We loved it all. Its a beautiful hotel right on the beach. The only fault i saw with this hotel was the stairs down to tbe reception. The steps of the stairs are pizza shaped and spiral...we saw 2 people slip on the stairs while walking down the narrow part of step. Maybe a sign to say keep left on tbe step might help. We will be back again !
Stayed 7 nights in May 2023
Response from Guest Service Manager on May 16, 2023
Dear Jacqueline,Thank you for your wonderful review of the Pez Espada hotel.We are thrilled to hear that you had a lovely experience. It's great to know that the staff in the restaurant provided efficient and pleasant service while clearing plates and that the cleanliness of the hotel was commendable.Being located right on the beach adds to the beauty of the hotel, and we're pleased that you appreciated the stunning location.Thank you for bringing the issue with the stairs to our attention. We appreciate your suggestion.We look forward to welcoming you back to the Pez Espada hotel in the future. Thank you for choosing to stay with us!

10/10 Excellent

Sally

Stayed 3 nights in Apr 2023
Response from Loyalty & Community Manager on Apr 24, 2023
Thanks very much, Sally.

10/10 Excellent

Paul David

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Loyalty & Community Manager on May 1, 2023
Thank you very much, Paul David.Regards

10/10 Excellent

Megan Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always excellent service and friendly staff. Room was clean and had a great view. Will be back again
Stayed 2 nights in Jan 2023
Response from Loyalty & Community Manager on Jan 30, 2023
Hello Megan,Thanks for your excellent rating and lovely comments.We look forward to welcoming you back soon.Best regards

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good location
Stayed 12 nights in Jan 2023
Response from Loyalty & Community Manager on Jan 30, 2023
Thank you very much, indeed, for your wonderful rating.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel lovely staff great food. Entertainment very good. Very very clean bedsheets changed nearly every day. Would definitely stay again
Stayed 11 nights in Jan 2023
Response from Loyalty & Community Manager on Jan 25, 2023
Dear Susan,Your comments are very much appreciated, thank you so much for taking the time to share them.We look forward to welcoming you back soon.Best regards

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lovely Pez Espada Hotel
The Pez Espada is a lovely hotel, room very comfortable and clean, food, plentiful and varied, staff always helpful and friendly, in a very nice location. The entertainment was very good, all together a good break. One of our party was 80 on new years day and the gave him a bottle of Cava and a small cake which was much appreciated, we hope to go again as soon as possible. Pat and Ian xx
Stayed 5 nights in Dec 2022
Response from Loyalty & Community Manager on Jan 25, 2023
Hello Patricia,Thank you very much for your wonderful words and excellent rating regarding your recent stay at our hotel.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Stephen John, Coventry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2022

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities
Don’t waste your money
Room / Black mold in the shower tray, several episodes of dirty brown water from the shower and sink tap. Restaurant / Good selection at breakfasts and dinner, unfortunately it was always either warm or cold, one microwave to heat food for the whole restaurant was ridiculous. So called Gala Xmas Dinner was pathetic. Mushroom soup with hard to chew mushroom pieces, a small piece of salmon served with seven peas, with a main course of two small round pieces of turkey without any vegetables whatsoever. A small piece of cake for dessert. No prior seating plan, everyone was just told where to sit on arrival, if you arrived before friends or relatives the chances of sitting together were nil, a total mess of a dinner service. A Christmas holiday experience was totally ruined, how this hotel was given four stars is beyond me, I have stayed in three star hotels in the past which were far more better run and serviced. I would not recommend this hotel on so many points. Please don’t waste your money.
Stayed 6 nights in Dec 2022
Response from Loyalty & Community Manager on Jan 3, 2023
Dear Dennis,Thank you for staying at the Medplaya Hotel Pez Espada and for taking the time to share your recent holiday experience from this place. We are extremely sorry to hear about the unpleasant experience. With regard to the water experience, there was a general failure in Torremolinos which unfortunately was out of our control. It is very sad that such things happen and we apologise for any inconveniences caused. Regarding Christmas Dinner, we have a very high percentage of repeat customers who come every year to celebrate Christmas, and level of satisfaction with both the menu and its operation is usually very good. We are sorry we did not meet your expectations. We sincerely hope that in spite of your disappointment you enjoyed your stay. Kindest regards

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Loyalty & Community Manager on Dec 23, 2022
Hello Shirley,Thank you very much for your excellent rating.Best regards

10/10 Excellent

della

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel!
Response from Loyalty & Community Manager on Dec 5, 2022
Thanks very much, Della :)

10/10 Excellent

LORRAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Loyalty & Community Manager on Nov 29, 2022
Hello Lorraine,Thanks very much for your excellent rating.Best regards

10/10 Excellent

Carole

Traveled with family
Liked: Staff & service, property conditions & facilities
Having stayed here before many times it has been fully refurbished and met all expectations.
Stayed 4 nights in Oct 2022
Response from Loyalty & Community Manager on Oct 10, 2022
Dear Carole,Thanks very much indeed for your amazing review.Kindest regards

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Sep 2022
Response from Loyalty & Community Manager on Sep 26, 2022
Thanks very much indeed, John.We look forward to welcoming you back soon.Regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Loyalty & Community Manager on Sep 12, 2022
Thanks very much, Lisa.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at the Pez Espada
Amazing stay at the Pez Espada. Lovely food, something for everyone. Restaurant staff are amazing, friendly and work tirelessly. The hotel has been beautifully refurbished to a high standard. well equipped, comfortable rooms a fridge and nice power shower. The maids leave the rooms spotlessly clean. Read up on the history of the hotel - very interesting. Only minus points are the walls in the rooms could be soundproofed, advertising what entertainment is on each evening. Would highly recommend and will be going back.
Stayed 7 nights in Sep 2022
Response from Loyalty & Community Manager on Sep 12, 2022
Dear Catherine,We are glad to receive your lovely comments, thanks for sharing them.Your suggestions are very much appreciated.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service
Lovely Hotel with a lot of history. The location is great for exploring or the beach is right on your doorstep if you prefer to chill or try some water sports All the staff are friendly and helpful.
Stayed 4 nights in Jul 2022
Response from CM Pez Espada by MedPlaya on Aug 1, 2022
Thanks for reviewing us!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great location, spacious comfy rooms. Would stay again. Only negative is that there’s no late checkout or even somewhere to have a shower on the last day if your leaving after 12. Spoke to the hotel and they will only suggest the pool.
Stayed 7 nights in Jun 2022
Response from CM Pez Espada by MedPlaya on Aug 1, 2022
Thanks for reviewing us

8/10 Good

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel. Clean, service amazing, location fab and brekkie had lots of variety. Disappointed no entertainment at the pool. In our 5 days there we saw archery once for half an hour. We were looking forward to some pool activities but nothing.
Stayed 5 nights in Jun 2022
Response from CM Pez Espada by MedPlaya on Aug 1, 2022
Thanks for reviewing us

10/10 Excellent

John A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from CM Pez Espada by MedPlaya on Aug 1, 2022
Thanks for reviewing us

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2022

10/10 Excellent

Sam

Stayed 1 night in May 2022
Response from CM Pez Espada on May 28, 2022
Thanks for reviewing us!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
whats not to like
stayed in suite with sea view as usual. worth the extra.own private lounge for drinks snacks ice etc.own private dining area in restaurant.private garden area with beds and gate out to promenade.low rise block of 30 suites with jacuz on balcony
Stayed 7 nights in May 2022
Response from CM Pez Espada on May 28, 2022
Thanks for reviewing us!

8/10 Good

Chetan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is great, staff are helpful and friendly, I would definitely come back and stay again.
Stayed 5 nights in Apr 2022
Response from CM Pez Espada on May 28, 2022
Thanks for reviewing us!

10/10 Excellent

Joan

Stayed 3 nights in Mar 2022
Response from CM Pez Espada on May 28, 2022
Thanks for reviewing us!

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend Pez Espalda
We loved our stay and will recommend this hotel to others. The room we stayed in was lovely with a big balcony and sea view. The room was clean and felt modern. We LOVE the aesthetic of the bar and main areas around the hotel.
Stayed 2 nights in Mar 2022
Response from CM Pez Espada Hotel on Mar 26, 2022
Thanks for such a fantastic review!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torremolinos in the rain
Hotel faultless only problem was entertainment was hit and miss one night great other poor
Stayed 7 nights in Mar 2022
Response from CM Pez Espada Hotel on Mar 26, 2022
Thanks David for reviewing us!

10/10 Excellent

Henrik

Stayed 4 nights in Feb 2022
Response from CM Pez Espada on Mar 12, 2022
Gracias por su valoración

8/10 Good

Ana, Crystal Lake

Traveled with family
Liked: Cleanliness, staff & service
Hotel on the boardwalk and onsite parking.
Stayed 3 nights in Feb 2022
Response from CM Pez Espada on Mar 12, 2022
Gracias por su valoración

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great New Year stay at this hotel, loved the way it’s been refurbished but keeping the original features. Enjoyed the photos of famous people who have stayed here over the years. The staff especially reception and housekeeping were excellent and the rooms with sea/pool view lovely with great beds. Appreciated the early check in too! Really recommend this lovely hotel and it’s amazing location.
Stayed 1 night in Jan 2022

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Pleasant staff great food. Good location
Stayed 7 nights in Dec 2021
Response from CM Pez Espada on Dec 28, 2021
Thanks for choosing us!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class stay in Pez Espada
We had a lovely ten days in Pez Espada.It is a very well located hotel right on the seafront with great views. The hotel is spotlessly clean and has a lovely friendly atmosphere. Great food in the restaurant (we went half board) with a huge range of food. Will return there sometime soon.
View from room on sunny side (room 514)
Stayed 11 nights in Nov 2021
Response from CM Pez Espada on Dec 28, 2021
Thanks for staying with us! :)

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, well maintained, with a lovely mixture of the old and new, lovely pictures showing the history of the hotel.
Stayed 2 nights in Nov 2021
Response from CM Pez Espada on Nov 25, 2021
Hi David thanks for choosing us!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from CM Pez Espada on Nov 25, 2021
Thanks for sharing your feedback!

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms with lovely sea view.
Stayed 7 nights in Nov 2021
Response from CM Pez Espada on Nov 25, 2021
Thanks for your positive comments!

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Lovely hotel, lovely staff - delicious food, great service - will visit again!
The view from the bar!
Stayed 1 night in Nov 2021
Response from CM Pez Espada on Nov 25, 2021
Thanks Adrian!

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service, Parking, and Breakfast Fail
After paying a premium (350GBP per night) for a night i was a very disappointed with the following: 1- Hotel advertised free parking but non was available 2- Requests were made to the hotel prior to arrival. Non of my communications were replied to or even acknowledged. At checkin I was effectively told that no one views communication from customers via hotels.com. (this is the correct channel to contact your hotel when a booking is made, not sure how they plan to engage with customers prior to arrival if this primary communication channel is ignored. 3 - Breakfast had a massive waiting line every morning, after waiting 20 minutes to get into the breakfast hall i gave up went back to my room to Pay for room service (something i shouldnt have to consider because breakfast was included in my booking. 4 - When i called reception no one answered the calls, I tried for over 1 hour and decided to go out and buy my own breakfast.
Stayed 2 nights in Aug 2021

4/10 Poor

Dieter

Traveled with group
Disliked: Staff & service, property conditions & facilities
Horrible service and check in
This was a really bad stay. I had booked a prepaid reservation using Hotels.com and then when I arrived at the hotel they told me that they couldn't find my booking and made me pay for another room even though my reservation was prepaid. They refused to contact Hotels.com to try to resolve the situation and instead said that I had to contact Hotels.com. When I contacted Hotels.com to try to make sure I got a refund they told me that they contacted the hotel which asked me to prove that they charged me for an additional room before they would allow Hotels.com to refund my booking. I find it pretty offensive that instead of trying to resolve the situation the hotel simply made me pay for another room and then would ask me to provide evidence that they double-charged me before issuing a refund. Generally speaking the service at the hotel sucked. The rooms were fine but dated and could be cleaner. Surprisingly, the food at the restaurant was excellent though.
Stayed 1 night in Aug 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Community Manager MedPlaya on Jul 1, 2021
Thanks for your feedback :)

8/10 Good

DAWN

Liked: Cleanliness, staff & service, room comfort
clean, old fashioned, pleasant
Old style hotel. Large rooms (317 pool view) and good size bathroom. Buffet dinner was rather cold and only pork and fish both nights we stayed! Unless you fancy spaghetti off the kids section. Slow lift but clean throughout the hotel especially aware because of covid-19. Overall a pleasant if old fashioned place
Stayed 2 nights in Jul 2020

10/10 Excellent

Kathryn, Cardiff

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
We love this hotel and its the second year we have been. Some of the rooms are a little tired and could do with some upgrading. We were moved from our first room as we had an issue and we ended up in the annex rooms overlooking the pool which were far more modern.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Clean. Great breakfast, lovely garden and patio cafe area. Cant fault this hotel.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Quiet hotel. Clean and comfortable and handy for all amenities. Polite staff who spoke English.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Restaurant people is very rude. Bad service. Coffee is cold.
Stayed 1 night in Jan 2020