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Reviews of Óbal Urban Hotel Marbella

4 out of 5
Óbal Urban Hotel Marbella
Avenida de Ramon y Cajal, 3, Marbella, Malaga

Reviews

9.4

Exceptional

Rating 10 - Excellent. 15 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great from start to finish.
A lovely new hotel just outside the old town, with easy access to the beach too. Surrounded by bars and restaurants, but with taxis everywhere if you want to venture further afield. The hotel is excellent, with super-comfy beds, no noise from the road, friendly efficient staff and a great breakfast too. Oooh and a very nice roof bar. Would definitely choose to stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vigintas

Stayed 3 nights in Mar 2024
Response from Gabriele on Mar 18, 2024
Dear Vigintas,We wanted to sincerely thank you for sharing your experience at the Obal Urban Hotel. We are delighted to hear that you enjoyed your stay with us.Your feedback motivates us to continue working hard to provide memorable experiences for all our guests. We look forward to welcoming you back to the Obal Urban Hotel in the near future.Please feel free to reach out if you need any further assistance or if you're planning your next visit.See you soon, and thank you again for choosing us!Best regards,FOM Manager

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gabriele on Mar 5, 2024
Dear Mr Ken,We sincerely appreciate your kind review of the Hotel Obal Urban and your experience with us. It brings us great joy to learn that you enjoyed your stay. Your feedback is highly valued as it helps us maintain and improve our service standards. We are delighted to hear that your experience was positive and that our hotel met your expectations.We sincerely look forward to welcoming you back on your next visit. Our team will be delighted to ensure that your next stay is even more memorable and enjoyable. Please feel free to reach out to us if you need anything else before your arrival. We hope to have the opportunity to serve you again soon and make your stay equally wonderful or even better than the previous one!Kind regardsGabriele MetelliFOM Manager

8/10 Good

sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is far and room water is only dispensed once on the first day of arrival.
Stayed 2 nights in Feb 2024
Response from gabriele on Mar 4, 2024
Dear Sami,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned. Regarding the parking distance, we understand it may not have met your expectations, and we will explore options to improve the parking situation for our guests. Additionally, we apologize if there was any misunderstanding regarding the water dispensing policy in the room. We will review our procedures to ensure that guests have access to water throughout their stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regardsGabriele MetelliFOM Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in marbella
Excellent hotel, super clean with great service.
Stayed 1 night in Feb 2024
Response from gabriele on Feb 20, 2024
Dear Mark,Thank you very much for your positive feedback! We're thrilled to hear that you had an excellent experience during your stay at our hotel. Maintaining a high standard of cleanliness and providing exceptional service are top priorities for us, and it's wonderful to know that we've met your expectations.Our team works diligently to ensure that every aspect of your stay is enjoyable and comfortable. From the moment you arrive to the time you depart, we strive to provide a seamless and memorable experience for our guests. Whether it's assisting with recommendations for local attractions, ensuring your room meets your needs, or providing prompt assistance with any requests you may have, we're here to make your stay as pleasant as possible.We truly appreciate your kind words and your choice to stay with us. If there's anything else we can do to enhance your stay or if you have any further feedback to share, please don't hesitate to reach out to us. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another exceptional experience in the future.Kind regardsGabriele

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia
Hotel inaugurado recientemente. Habitaciones con excelente confort, amplias y luminosas. Excelentes vistas desde la terraza. Desayuno de calidad. Personal sumamente cordial. Solo a mejorar la información proporcionada en relacion al parking.
Stayed 1 night in Feb 2024
Response from gabriele on Feb 18, 2024
Estimado clienteAgradecemos sinceramente el valioso comentario sobre el hotel recientemente inaugurado. Se complace en saber que encontró las habitaciones con un excelente confort, amplias y luminosas. Es maravilloso saber que disfrutó de las excelentes vistas desde la terraza y quedó satisfecho con la calidad del desayuno. El equipo se enorgullece de brindar una experiencia cálida y acogedora para todos los huéspedes, por lo que nos alegra mucho que haya encontrado al personal sumamente cordial.Se aprecia la sugerencia con respecto a la información proporcionada sobre el estacionamiento, y se trabajará para mejorar este aspecto del servicio. Los comentarios ayudan a mejorar la experiencia general de los huéspedes, y se agradece por haber llamado la atención sobre esto.Se espera poder darle la bienvenida nuevamente en su próxima visita, y se espera poder superar sus expectativas una vez más.Saludos cordiales,Gabriele

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
What a lovely hotel in the middle of everywhere and on the bus route of everywhere, the staff were fantastic and so helpful and we were one block from the old town which was lovely
Stayed 4 nights in Feb 2024
Response from gabriele on Feb 15, 2024
Dear Kerry,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our hotel and found our location convenient for exploring the city. Our team works hard to ensure that every guest feels welcome and receives exceptional service, so it's delightful to hear that you found our staff fantastic and helpful. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Kind regardsGabriele

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Tremendous friendly staff and comfortable clean stay. Tremendous breakfast buffet
Stayed 2 nights in Feb 2024
Response from gabriele on Feb 14, 2024
Dear Vincent,Thank you so much for your glowing review! We're thrilled to hear that you had a tremendous experience during your stay with us. Our team takes great pride in providing friendly and accommodating service, and it's fantastic to know that you found them to be tremendous.We're also delighted that you enjoyed our comfortable and clean accommodations. Ensuring a pleasant and hygienic environment for our guests is always a top priority for us.And of course, we're thrilled that you enjoyed our breakfast buffet! We believe that a delicious and varied breakfast sets the tone for the day, and it's wonderful to hear that you found it to be tremendous.We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another tremendous stay in the future.Warm regards,Gabriele MetelliFOM Manager

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gabriele on Jan 10, 2024
Dear Mr. Philip,We would like to express our sincere gratitude for taking the time to share your feedback about our hotel, Obal Urban. We truly appreciate your comments and are delighted to learn that your experience was satisfactory.It is our commitment to provide exceptional service and ensure that every guest feels well taken care of and comfortable during their stay. Your feedback serves as motivation for us to continue striving for memorable experiences.We look forward to welcoming you back in the near future. If there is anything specific you would like to highlight or any additional suggestions you may have, please feel free to share. We are here to ensure that your next visit is even more enjoyable.Thank you once again for choosing to stay with us, and we hope to have the pleasure of seeing you soon at the Hotel Obal Urban.Best Regards,Gabriele

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing a and the staff was great!
Stayed 2 nights in Dec 2023
Response from gabriele on Jan 3, 2024
Dear Rodney,We're delighted to hear that you had an amazing experience at our hotel, and we appreciate your positive feedback about our staff! Providing exceptional service is a top priority for us, and it's rewarding to know that our efforts contributed to your positive stay.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and are always looking for ways to enhance our guests' experiences.Thank you for choosing our hotel. We look forward to the pleasure of hosting you again in the future!Best regards,Gabriele

10/10 Excellent

Siri

Stayed 4 nights in Mar 2024

6/10 Okay

Pia

Liked: Cleanliness, property conditions & facilities
Bra läge
Nytt och fräscht hotell. Läge mycket centralt. Tyvärr lever inte frukosten upp till ett 4 stjärniga hotell.
Stayed 1 night in Mar 2024
Response from GABRIELE on Mar 18, 2024
Dear Pia,Thank you for your feedback!We're thrilled to hear that you found our hotel to be new and fresh, and that you appreciated our central location.We're sorry to hear that the breakfast didn't meet your expectations. We take all feedback seriously and will certainly look into ways to improve this aspect of our service to better align with the expectations of a 4-star hotel.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience, including an improved breakfast service.Warm regards,Gabriele MetelliFOM Manager

10/10 Excellent

Kristina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from gabriele on Mar 4, 2024
Dear Kristina,We extend our heartfelt gratitude to our valued guest for sharing such kind feedback with us. It brings us great joy to hear about their positive experience during their stay. We are committed to providing exceptional service and ensuring that every guest feels welcome and comfortable. Your words of appreciation serve as motivation for our team to continue striving for excellence in hospitality. We eagerly anticipate the opportunity to host you once again at our hotel, where we will do our utmost to make your next visit even more memorable. Thank you for choosing us, and we can't wait to welcome you back soon!Kind regardsGabriele MetelliFOM Manager

10/10 Excellent

Kristian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern und sauber mit Bestlage
Stayed 4 nights in Feb 2024
Response from gabriele on Feb 29, 2024
Herr Kristian,Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr zu hören, dass Sie unser Hotel als modern und sauber empfunden haben und die Lage als erstklassig bewerten. Es ist unser oberstes Ziel, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten, und es freut uns zu sehen, dass wir Ihre Erwartungen erfüllen konnten.Wenn Sie weitere Anregungen oder Feedback haben, wie wir Ihren Aufenthalt noch angenehmer gestalten können, zögern Sie bitte nicht, uns dies mitzuteilen. Wir schätzen Ihr Feedback sehr und nutzen es, um unseren Service kontinuierlich zu verbessern.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und stehen Ihnen bei Fragen oder Anliegen jederzeit gerne zur Verfügung.Mit freundlichen Grüßen,Gabriele MetelliFOM Manager

10/10 Excellent

Bernt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from gabriele on Feb 26, 2024
Dear Bernt,We are truly grateful for Bernt's positive review of our hotel, Obal Urban. It brings us immense joy to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and your kind words serve as a testament to our efforts. We eagerly anticipate the opportunity to host you again during your next visit. Thank you for choosing us as your accommodation choice.Kind regardsGabriele Metelli

10/10 Excellent

Eva

Stayed 1 night in Feb 2024
Response from gabriele on Feb 26, 2024
Estimada Eva,Agradecemos sinceramente el comentario positivo sobre nuestro hotel, Obal Urban. Nos llena de alegría saber que tuvo una experiencia agradable durante su estancia con nosotros. Brindar un servicio excepcional y garantizar que nuestros huéspedes se sientan bienvenidos y cómodos son valores fundamentales para nosotros, y nos emociona que haya reconocido nuestros esfuerzos. Ya estamos ansiosos por tener el placer de recibirlo nuevamente en su próximo viaje. Gracias por incluirnos en sus planes de viajeUn saludo cordialGabriele Metelli

10/10 Excellent

Dilenys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from gabriele on Feb 24, 2024
Dear Dilenys,We would like to extend our sincere gratitude for your kind review of your experience at Obal Urban Hotel. We are delighted to hear that you enjoyed your stay with us and that you were satisfied with our service.We eagerly anticipate the opportunity to welcome you back for future stays. If you have any preferences or special requests for your next visit, please don't hesitate to let us know. We are committed to ensuring that each of your stays with us is equally enjoyable and memorable.Once again, thank you for choosing Obal Urban Hotel. We look forward to seeing you again soon.Warm regards,Gabriele MetelliFOM Manager

8/10 Good

Hanne

Stayed 1 night in Feb 2024
Response from gabriele on Feb 20, 2024
Dear Mrs. Hanne,We would like to express our sincere gratitude for sharing your feedback regarding your stay at Obal Urban Hotel. Your kind comments are truly appreciated by our entire team.We are delighted to learn that you enjoyed your time with us and that you were satisfied with the services we provide. Your satisfaction is our greatest reward and motivates us to continue striving for exceptional experiences for all our guests.We sincerely look forward to welcoming you back on your next stay. We are eager to host you again and ensure that you have another memorable experience with us.If there is anything else we can assist you with or if you have any special requests for your next visit, please do not hesitate to reach out. We are here to make every moment of your stay unforgettable.Thank you once again for your kind feedback and for choosing Obal Urban Hotel. We eagerly anticipate your return!Best regards,Gabriele

8/10 Good

Danielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De passage à Marbella !
Emplacement de l'hôtel bien situé au pied de la vieille ville. Accueil excellent et sympathique, à l'écoute du client, super pratique. Bon petit déjeuner, produits frais et variés On reviendra !!
Stayed 1 night in Jan 2024
Response from gabriele on Feb 4, 2024
Cher Danielle,Nous vous remercions d'avoir pris le temps de nous laisser un commentaire aussi positif ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel et que vous avez trouvé notre emplacement pratique et notre accueil excellent. Nous nous efforçons de fournir la meilleure expérience possible à nos clients, et c'est merveilleux de savoir que nous avons réussi à répondre à vos attentes.Nous sommes également heureux que vous ayez apprécié notre petit déjeuner avec des produits frais et variés. Votre satisfaction est notre priorité, et nous sommes ravis de savoir que vous prévoyez de revenir.Si vous avez d'autres commentaires ou si nous pouvons vous aider davantage, n'hésitez pas à nous contacter. Nous avons hâte de vous accueillir lors de votre prochaine visite !Cordialement,Gabriele

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from gabriele on Feb 4, 2024
Dear Guest,We would like to extend our sincere gratitude for your positive feedback. It truly means a lot to us. Your satisfaction is our utmost priority, and we are thrilled to hear that you enjoyed your experience with us. We eagerly anticipate the opportunity to welcome you back on your next visit. Should you need any assistance or have any special requests, please do not hesitate to reach out to us. Until then, take care and safe travels!Kind regardsGabriele

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel excelente
El hotel es nuevo, bien decorado, todo perfecto. La ubicación es inmejorable.
Stayed 1 night in Jan 2024
Response from gabriele on Jan 18, 2024
Estimada Mariya,Agradecemos sinceramente sus amables palabras y el tiempo que dedicó a compartir su experiencia en nuestro hotel. Nos complace enormemente saber que su estancia fue perfecta y que pudo disfrutar de nuestras instalaciones recién inauguradas y bien decoradas.Es especialmente gratificante saber que nuestra ubicación resultó inmejorable para usted. Estamos comprometidos en ofrecer a nuestros huéspedes una experiencia única y cómoda, y saber que cumplimos con sus expectativas es una gran recompensa para todo nuestro equipo.Será un honor darle la bienvenida nuevamente en el futuro. Si hay algo más en lo que podamos asistirle o si tiene alguna preferencia especial para su próxima visita, no dude en hacérnoslo saber.Agradecemos sinceramente su preferencia y esperamos tener el placer de atenderle de nuevo.Saludos cordiales,Gabriele

10/10 Excellent

Lasse

Stayed 3 nights in Jan 2024
Response from gabriele on Jan 17, 2024
Dear Mr. Lassee,We extend our heartfelt gratitude to you for sharing your thoughts and feedback regarding your recent stay at Obal Urban Hotel. Your comments are invaluable to us, and we are thrilled to learn that you had a positive experience.At Obal Urban Hotel, our primary goal is to provide an exceptional and memorable stay for each guest. It is truly rewarding to hear that we have met your expectations, and we appreciate you taking the time to express your satisfaction.Your encouraging words inspire our team to continue delivering the highest standards of service and hospitality. We are committed to ensuring that every aspect of your stay reflects the excellence that you deserve.We eagerly anticipate the opportunity to welcome you back to Obal Urban Hotel for another outstanding experience. If there are specific aspects of your stay that stood out to you or any suggestions you'd like to share, we are always eager to hear more.Once again, thank you for choosing Obal Urban Hotel, and we look forward to the pleasure of hosting you again in the near future.Warm regards,Gabriele

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, good location and brand new. The ventilation did not work unfortunatelly.
Stayed 3 nights in Dec 2023
Response from gabriele on Jan 5, 2024
Dear Suzanne,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be very nice, enjoyed the good location, and appreciated the newly renovated facilities.However, we sincerely apologize for the inconvenience you experienced with the ventilation. Your comfort is our top priority, and we regret any disruption this may have caused during your stay. Please be assured that we are actively addressing this issue to ensure it is promptly resolved.Your comments are invaluable to us as they help us enhance our services. If there's anything else you'd like to share or if there's any way we can make it up to you, please don't hesitate to reach out.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Best regards,Gabriele