Triple Room, 2 adults and 1 child | View from room

Reviews of Hotel ILUNION Malaga

4 out of 5
Hotel ILUNION Malaga
Paseo Marítimo Antonio Machado, 10, Málaga, Malaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1007 reviews" "
Rating 8 - Good. 343 out of 1007 reviews" "
Rating 6 - Okay. 69 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 17 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Tony

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We travel very often and this hotel is one of perhaps very very few hotels that don’t even provide one small bottle of water. Room is dark and not enough lighting. Breakfast doesn’t even offer mushrooms like most other hotels. Shower has a half glass sheet that blocks only a portion of the shower water, bathroom floor is all wet after each shower. Many hotels are like this, but it is idiotic that there is not a shower enclosure or a simple shower curtain to prevent water flashing out of the shower and on to the sink and floor. Room has absolutely no view, like an apartment building looking out to another apartment’s windows, unpleasant stay. There is nothing around the hotel, no restaurants, one has to walk a distance to anything. Hotel located not far from water front but that is absolutely misleading, across the street near the water are port areas not accessible to tourists and have absolutely nothing to see. Will not stay at this hotel even at half price. As we get older, time and opportunities are more and more important, in a few years, we wouldn’t even want to stay here even when it is free.
Stayed 2 nights in Mar 2024
Response from ILUNION Malaga on Mar 27, 2024
Dear Tony,We are sorry that his stay did not meet his expectations. We would like to clarify that we offer two free welcome cans of water in the room's minibar. We take note of your comment about the breakfast and the lighting in the room. The bathroom screen is due to sustainability and accessibility reasons, but we understand your concern. We also offer rooms with harbor views for a small fee.Regarding the location, our hotel has train, metro, bus stops and the option to order taxis nearby. We are sorry that the area has not met your expectations.We appreciate your comments, we will take them into account to continue improving. We hope you will give us a chance to show you our true quality in the future.Sincerely

8/10 Good

loisett, KEY LARGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near to the central part of the city 👌
Stayed 2 nights in Mar 2024
Response from Ilunion Málaga on Mar 24, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
It is a lovely hitel. I was happy with my room - good size, renovated, comfortable bed, cleaned daily. Great exceptional breakfast and exceptionally caring staff,l try clue to train and bus station - that worked great for me. If back to Malaga, will chose the same hotel .
Stayed 5 nights in Mar 2024
Response from Ilunion Málaga on Mar 24, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

6/10 Okay

victor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms and space, beds and facility are all excellent. Our problem is the place is run on the cheap! One tiny bar of soap, no wine cork screw, pay for mini bar upgrade to learn it is water and four pop all for 18 Euros. Probably won’t be back and will never pay for an upgrade.
Stayed 1 night in Mar 2024
Response from Ilunion Málaga on Mar 13, 2024
Thank you for taking the time to share your feedback. I would like to express our sincere apologies. We are sorry to read that we had not met your expectations on this occasion. I assure you that we will work harder to offer the best service possible.Kind regards

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, easy walk to main centre of Malaga. Close to railway station. Large rooms, particularly liked the fact there were two easy chairs to sit in in the room. Breakfast was excellent.
Stayed 3 nights in Mar 2024
Response from Ilunion Málaga on Mar 13, 2024
Dear Ian, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Anne-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and patient. Thanks for making our stay a magic moment.
Stayed 2 nights in Feb 2024
Response from Ilunion Málaga on Mar 7, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Lawrence

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible front of staff service from two ladies, the gentlemen were excellent, but overall a great hotel.
Stayed 6 nights in Feb 2024
Response from Ilunion Málaga on Feb 12, 2024
Dear customer, first of all, we apologize for any inconvenience we may have caused you during your stay and we truly thank you for your comment, as it is our best way to improve the service.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really can’t fault this hotel - from the staff the location the facilities the cleanliness- all superb. I highly recommend this hotel. I shall be returning
Stayed 2 nights in Dec 2023
Response from Ilunion Málaga on Jan 3, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentleman who checked us in was great-friendly and knowledgeable
Stayed 1 night in Nov 2023
Response from ILUNION MALAGA on Jan 3, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ilunion Málaga on Jan 3, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly and accommodative staff. They even opened up the breakfast early as there was marathon event in the city and a lot of guests, myself included, was participating. Room and facilities was alright, but the staff was the highlight.
Stayed 3 nights in Dec 2023
Response from Ilunion Málaga on Jan 3, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Ilunion Málaga on Dec 10, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Sechang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2023
Response from Ilunion Málaga on Dec 10, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from ILUNION MALAGA on Dec 5, 2023
Thank you very much

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff very nice and accommodating.
Stayed 2 nights in Nov 2023
Response from Ilunion Málaga on Nov 30, 2023
Thank you so much for your kind and considerate review. We always welcome feedback from our Guests and we were delighted to read the positive comments from you. We are most grateful for your feedback, which is such a valuable source of information and help us monitor the service we provide.

10/10 Excellent

Bryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, and the wellness centre was very relaxing
Stayed 3 nights in Nov 2023
Response from Ilunion Málaga on Nov 28, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ilunion Málaga on Jan 3, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023
Response from Ilunion Málaga on Jan 3, 2024
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has easy access to both the port and airport. It’s extremely clean, the restaurant is lovely and the food is delicious. The staff is alert and attentive to the needs of their guests. We highly recommend and would stay there once again.
Stayed 1 night in Nov 2023
Response from Ilunion Málaga on Nov 28, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel spot just outside the historic city centre. Roughly a 5/10 minute walk from Maria Zambrano train station and a 15/20 minute walk from the city centre. The main Malaga beach is a longer walk, roughly 30 minutes. Room was spacious and the bed was huge. Great gym and pool area, however the sauna wasn’t very hot and the steam room was closed during our stay which was a shame. Can’t comment on the restaurant area as we always ate out during our stay. Hotel staff were very quick responding to any queries.
Response from Ilunion Málaga on Nov 26, 2023
Dear George, we always appreciate comments from our customers, but we are delighted to read positive comments like you. It is encouraging to receive them and encourages us to continue with our work.

10/10 Excellent

zubair, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with spacious , clean room. Breakfast in am in good too. Big shopping mall very close to the hotel as well.
Stayed 1 night in Nov 2023
Response from Ilunion Málaga on Nov 21, 2023
Estimado cliente, siempre agradecemos los comentarios de nuestros clientes, pero estamos encantados de leer comentarios positivos como el suyo. Es alentador recibirlos y nos anima a continuar con nuestro trabajo.

6/10 Okay

Casian

Traveled with partner
Liked: Amenities
Property is very nice but about 1.5 km from the city center. You are right by the train station and some restaurants. Overall decent stay.
Stayed 1 night in Nov 2023
Response from Ilunion Málaga on Nov 18, 2023
Dear Casian: We are very sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to apologize for the inconvenience you had experienced in our hotel. Likewise, we thank you for your interest and for taking the trouble to write about your recent stay at ILUNION Málaga.

10/10 Excellent

Tim

Stayed 1 night in Nov 2023
Response from Hotel ILUNION Málaga**** on Nov 12, 2023
Dear Tim, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

8/10 Good

Tracy

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Ilunion Málaga on Nov 12, 2023
Dear Tracy, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Frank

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel very good location.
Stayed 3 nights in Nov 2023
Response from Ilunion Málaga on Nov 9, 2023
Dear Frank, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accommodations in a convenience part of the city.
Stayed 1 night in Oct 2023
Response from Ilunion Málaga on Oct 28, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Maria !
Maria at the Reception was an amazing host. We got the main Suite and all thank to her. My family loved every bit. Will highly recommend the Hotel. Central to the town centre and located opposite the port - great views
Stayed 1 night in Oct 2023
Response from Hotel ILUNION Málaga**** on Oct 25, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twice in 3 weeks
Stayed twice in 3 weeks. Service was perfect & rooms were lovely. Everything was really clean. Well positioned for Malaga MZ train station (5 minute walk) & the airport on the C1 line. Would certainly stay again. The sea is opposite so if you go right you reach the Beach & Restaurants/Bars. Left & you can walk into town & the port. If I had one thing I would say is can you have little cards for solos that people can pop on their breakfast table as my breakfast got cleared when I got up to get something. Otherwise two perfect trips.
Stayed 1 night in Oct 2023
Response from Hotel ILUNION Málaga**** on Oct 25, 2023
Dear Jane, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Maria, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but our room air conditioner in room 430 was not working properly. I called twice and still not good. My husband and I couldn’t sleep well because it was too hot.
Stayed 3 nights in Oct 2023
Response from Ilunion Málaga on Oct 28, 2023
Dear customer, first of all, we apologize for any inconvenience we may have caused you during your stay and we truly thank you for your comment, as it is our best way to improve the service.

6/10 Okay

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel with pool and sauna located well for the harbour
Stayed 2 nights in Sep 2023
Response from Ilunion Málaga on Oct 10, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Munveer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ilunion Málaga on Oct 10, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

8/10 Good

Rune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room With terrasse
Good hotel we had lot of space terrasse was Nice
Stayed 2 nights in Oct 2023
Response from Ilunion Málaga on Oct 10, 2023
Dear customer, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in this good ambiance surroundings.
Stayed 1 night in Oct 2023
Response from Ilunion Málaga on Oct 8, 2023
Dear G,Thank you for taking the time to leave us a review for your recent stay at ILUNION Malaga. We are delighted to hear that you enjoyed your stay and appreciated the pleasant ambiance of our surroundings.Your perfect rating of 10/10 means a lot to us, and it serves as a great motivation for our team. We are constantly striving to provide the best possible experience for our guests, and your feedback reaffirms that we are on the right track.If you have any specific comments or suggestions to further enhance your future visits, please don't hesitate to share them with us. We look forward to welcoming you back for another enjoyable stay in the future.Thank you once again for choosing ILUNION Malaga as your accommodation in Málaga.Warm regards,

6/10 Okay

Lourdes

Traveled with family
As a Spanish person leaving in the uk I find it very strange that I was asked for an address in mainland Spain for me to check in as I’m not living in there. I didn’t have one and I got really cross. I don’t think I will be staying there again
Stayed 4 nights in Sep 2023
Response from Ilunion Málaga on Sep 28, 2023
Dear Lourdes, We are very sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to apologize for the inconvenience you had experienced in our hotel. Likewise, we thank you for your interest and for taking the trouble to write about your recent stay at ILUNION Málaga. We usually ask for a post code to all our spanish visitors due to some tourism reports that need that kind of information. Since you're a Spaniard one of our colleagues asked you this for the former reason. Either way, we apologise for the inconvenience.Kind regards,ILUNION MALAGA

10/10 Excellent

Thomas, LOWELL

Stayed 2 nights in Sep 2023
Response from Ilunion Málaga on Oct 15, 2023
Dear Thomas, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

6/10 Okay

John

Traveled with family
Liked: Staff & service
the property was located farther from main activity areas than we would have liked. The hotel was not as luxurious as other 4 star hotels.
Stayed 2 nights in Sep 2023
Response from Ilunion Málaga on Sep 17, 2023
Dear customer, first of all, we apologize for any inconvenience we may have caused you during your stay and we truly thank you for your comment, as it is our best way to improve the service.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ilunion Málaga on Sep 16, 2023
Dear Michael, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malaga 1 night mid September 2023.
Spacious room and bathroom bathroom even by American standards. Hotel is located in a quiet neighborhood and only 7 min walk from the train station. Short walk to main attractions. Staff was very polite and helpful.
Stayed 1 night in Sep 2023
Response from Ilunion Málaga on Sep 13, 2023
Dear Andrea, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

8/10 Good

WENG IAN

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Room wasn't clean - clumps of dirt on the floor. Bed wasn't locked so it slided. Bathtub and amenties feel dated.
Stayed 1 night in Sep 2023
Response from Ilunion Málaga on Sep 13, 2023
Dear Weng Ian: We are very sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to apologize for the inconvenience you had experienced in our hotel. Likewise, we thank you for your interest and for taking the trouble to write about your recent stay at ILUNION MALAGA. From now on we will make an effort in avoiding this kind of situations. Kind regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with a beautiful, clean and luxurious room. Great bed, great bathroom. Very close to the great shopping and dining areas of Malaga.
Stayed 2 nights in Sep 2023
Response from Ilunion Málaga on Sep 13, 2023
Dear Matthew, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Ilunion Málaga on Sep 1, 2023
Estimado Lázaro, siempre agradecemos los comentarios de nuestros clientes, pero estamos encantados de leer comentarios positivos como el suyo. Es alentador recibirlos y nos anima a continuar con nuestro trabajo.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper hotel
Súper y muy moderno todo muy limpio y todos muy atentos. Vuelvo mil veces
Stayed 3 nights in Aug 2023
Response from Hotel ILUNION Málaga**** on Aug 30, 2023
Muchas gracias por compartir su experiencia con nosotros, nos encanta leer que su estancia en ILUNION Málaga , ha sido de su agrado.

10/10 Excellent

Clement, Madrid

Traveled with group
I really enjoy the stay, everything was great : from staff, breakfast, rooms, gym and swimming pool.
Stayed 3 nights in Aug 2023
Response from Ilunion Málaga on Aug 27, 2023
Dear Clement, we always appreciate feedback from our customers, but we are delighted to read positive feedback like yours. It is encouraging to receive them and encourages us to continue our work.

8/10 Good

Christopher

Stayed 4 nights in Aug 2023
Response from Ilunion Málaga on Sep 13, 2023
Dear Christopher, we always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.

6/10 Okay

Laura

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location is good, decent 30 min walks to major areas. Pool was not clean, most wellness amenities did not work. Staff was slightly unfriendly.
Stayed 4 nights in Aug 2023
Response from Ilunion Málaga on Aug 16, 2023
Dear client: We are very sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to apologize for the inconvenience you had experienced in our hotel. Likewise, we thank you for your interest and for taking the trouble to write about your recent stay at Ilunion Malaga.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Ilunion Málaga on Aug 16, 2023
Muchas gracias por su tiempo, las valoraciones de nuestros clientes son siempre bienvenidas ya que nos ayudan a mejorar día a día.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Hotel ILUNION Málaga**** on Aug 8, 2023
Estimada HelenMuchas gracias por sus comentarios tan positivos que nos ayudan a seguir mejorando día a día nuestros servicios.

8/10 Good

Melanie

Stayed 2 nights in Aug 2023
Response from Ilunion Málaga on Aug 27, 2023
Dear Melanie, we always appreciate feedback from our customers, but we are delighted to read positive feedback like yours. It is encouraging to receive them and encourages us to continue our work.

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities. It would have been nice if the steam room and showers were working.
Stayed 4 nights in Jul 2023
Response from Ilunion Málaga on Aug 4, 2023
Dear Amit, first of all, we apologize for the inconvenience we may have caused you during your stay and really thank you for your comment, as it is our best way to improve the service

10/10 Excellent

robin

Stayed 4 nights in Jul 2023
Response from Ilunion Málaga on Aug 21, 2023
Estimado Robin, siempre agradecemos los comentarios de nuestros clientes, pero estamos encantados de leer comentarios positivos como el suyo. Es alentador recibirlos y nos anima a continuar con nuestro trabajo.