Sports facility

Reviews of Sol Torremolinos - Don Marco Adults Recommended

4 out of 5
Sol Torremolinos - Don Marco Adults Recommended
Calle Río Guadazaón, 2, Torremolinos, Malaga

Reviews

8.6

Excellent

Rating 10 - Excellent. 172 out of 449 reviews" "
Rating 8 - Good. 216 out of 449 reviews" "
Rating 6 - Okay. 50 out of 449 reviews" "
Rating 4 - Poor. 8 out of 449 reviews" "
Rating 2 - Terrible. 3 out of 449 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Apr 2023

8/10 Good

Zehava

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
A pleasant stay. Will stay here if going back there.
Stayed 2 nights in Aug 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice holiday
Our stay at Don Marcos was great, lovely hotel and location with lots of pool areas to chose from. Room was a good size and very comfortable and generally very quiet. We did come back one day to find our hotel room door had been left wide open by the cleaners, which was a bit alarming! Room does not have any tea/coffee making facilities so take your own if you want this! I was surprised the hotel did not offer any beach facilities, would be great to extend their service at the beach which is directly opposite. I did contact the hotel before to advise them it was our anniversary but maybe they didn’t receive my message as nothing special organised. 🙁
Stayed 7 nights in May 2022
Response from ANA on Jun 27, 2022
Dear Sarah, Thank you for choosing us and for your review We are sorry about the anniversary and we apologize. We have some special packages and in case to have the infom we will have sent you the offer that we have for this special occasions. Kind regards

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Eoghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice modern room. Breakfast has great options and staff are lovely. The pools are in great locations around the hotel. Hotel is perfectly situated on the strip. Couldn’t fault it!
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel right at the beach
The location is brilliant if you are looking for a beach hotel. However, our check-in with parking took 1 hour since there was only one reception area for at least two hotels (the Sol hotels belong together) and the staff was completeley overwhelmed. The reception area was renovated but the rooms need work. When we entered the room, the AC smelled like a wet dog and there was hair all over the floor. Breakfast was fine and the hotel takes a lot of care in complying with safety regulations. For us, this was not a 4 star - experience and we won’t come back.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2020
Response from Carlos on Sep 11, 2020
Dear Guest, Thank you for your feed back. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now that the refurb is finished it is fine. It was fine food and the staff we recognise as being there. Number of years
Stayed 7 nights in Oct 2019
Response from Lucia on Nov 5, 2019
Dear Guest, Thank you for your confidence during this number of years. We are happy to know that you liked our refurb, food and Staff service, We hope to seeing you back soon. Best regards Lucia

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, clean, secure, great view, balcony. Lobby was beautiful too. Staff was very helpful with buying train tickets for the next leg of our journey.
Stayed 1 night in Oct 2019
Response from Lucia on Oct 30, 2019
Dear Guest, Thank you for choosing us and for taking part of your time to write this review. We are proud to know that you liked our helpful Staff. We hope to welcoming you back soon. Have a nice day and best wishes, Lucia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Lucia on Oct 22, 2019
Dear Guest, Thank you for your very nice review. Kind regards, Lucia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Ana on Oct 1, 2019
Dear Guest, Thank you for your review. Kind regards, Ana

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Huge resort - great for families. We were in what the front desk referred to as the “quiet” part of the resort - which we preferred, but it wasn’t advertised that way. The front desk said we had free minibar items with our room and gave us directions to our room. We got all the way up to the top floor and there was no 3705. Went back downstairs and she apologized but said you can only get there from the other set of elevators. This after a very long flight from the US. The free minibar items were two beers in the fridge. No other items even for purchase. When we asked for ice and coffee to go with the water kettle they said that’s only for tea and you have to ask for ice from the bar. And he looked at us like we were crazy. Not helpful to say the least. Bathrooms and bedroom was was mediocre and bed small but comfortable.
Stayed 4 nights in Aug 2019
Response from Lucia on Sep 6, 2019
Dear Matt, Thank you for choosing us and for your opinion, which will help us to improve the quality for future guests. We are going to share your comments with the head of departments involved, so they will look for possible solutions to your comments. We hope to seeing you back in order you can check the improvements. Kind regards, Lucía

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location is right in front of the beach. The rooms are not to the 4 star level. Rooms are very basic and mattress are quite run down.
Stayed 2 nights in Aug 2019
Response from Ana on Sep 3, 2019
Dear Guest, Thank you for choosing us. We have taken note and will try to solve the improvement points. Kind regards, Ana

8/10 Good

Abdullah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2019
Response from Ana on Aug 5, 2019
Dear Abdullah, Thank you for your review. Kind regards Ana

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, so clean, all staff friendly, rooms cleaned to a hight standard, we really would not hesitate to come back to this hotel, in fact we are already looking to book to come back again in September, This is one of the best hotels we have ever stayed in.
Stayed 7 nights in Jun 2019
Response from Ana on Jul 3, 2019
Dear Guest, Thank you so much for choosing the Sol Don Marco hotel, as well as for your excellent and priceless comment published. Let us say that we highly appreciate it. We are so glad that you had a great time with us. We are specially pleased to hear such marvelous comment about our staff as our main goal is to make our clients feel well attended. Our appreciation again for sharing your experience. All of us will be more than happy to welcome you back again. Best regards, Ana

8/10 Good

maureen

Traveled with partner
Liked: Cleanliness, staff & service
What I would like is the room fridge to be colder, when I put water into fridge it did not get any colder.
Stayed 7 nights in Jun 2019
Response from Lucia on Jul 2, 2019
Dear Maureen, Thank you for your opinion. What we have it is a minibar. we would like to know your room number to check the minibar, but with this info, we cannot do anything. Kind regards, Lucia

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my partners birthday they brought up champagne when we didn’t even inform them of this , very nice gesture
Stayed 8 nights in Jun 2019
Response from Ana on Jun 23, 2019
Dear Guest, Thank your for your kind review. It has been a pleasure to have you here that day. We hope you had a nice birthday. We hope to seeing you back. Best regards, Ana

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Ana on Jun 17, 2019
Dear Guest Thank you for choosing us and for your review. Kind regards, Ana

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Receptions very helpful. All staff very attentive .
Stayed 7 nights in Jun 2019
Response from Ana on Jun 16, 2019
Dear Guest, Thank your for your kind review and for your words about our attentive Staff. We hope to seeing you soon back. Have a nice day and warm regards, Ana

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 7 nights in May 2019
Response from Ana on Jun 9, 2019
Dear Guest, Thank you for your great score. Have a nice day and warm regards, Ana

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to have facility to make tea/coffee in room
Stayed 10 nights in May 2019
Response from Ana on Jun 6, 2019
Dear Guest, Thank you for your review. Regarding your comment, we have not tea/coffee facilities in standards rooms. We have in Xtra rooms. Kind regards, Ana

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from Ana on Jun 16, 2019
Dear Guest, Thank you for your review. Kind regards, Ana

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The interior design was really nice, very spacious, plenty of restaurants and pools, nice rooms, great location, great security around the hotel.
Stayed 3 nights in May 2019
Response from Ana on Jun 1, 2019
Dear Guest, Thank you for your very nice score. We are happy to know that enjoyed your stay and specially with the facilities. We hope to seeing you back. Have a nice day and best regards. Ana

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very big, lots of facilities available.
Stayed 3 nights in May 2019
Response from Ana on Jun 1, 2019
Dear Guest, Thank your for choosing us, best regards, Ana

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing choice of pools on the property grounds, loads of sun beds, pool activity’s, great choice for breakfast , lovely rooms
Stayed 3 nights in May 2019
Response from Ana on Jun 1, 2019
Dear Guest, Thank your taking part of your time to write this review. We ara glad to know that you liked our facilities and breakfast selection. We hope to seeing you back. Have a nice day and warm regards, Ana

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Ana on May 30, 2019
Dear Guest, Thank you for your opinion. Kind regards, Ana

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean close to tourist shops and beaches, nice walk to marina
Stayed 5 nights in Apr 2019
Response from Ana on Apr 29, 2019
Dear guest, Thank you for your nice review. Warm regards, Ana

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and room was clean and nicely appointed. Early morning drilling and hammering in Spa being renovated just beneath us made us get up quite early for our "restful week at the beach" - not expecting that during Easter week. Breakfast was well done with plenty of choices for everyone. Half-board buffet dinners seemed very much focused on vegetarian dishes and, surprisingly, did not include beverages of any kind. Hotel is situated just across a not-too-busy street from the nice, sandy beach and a restaurant which was very welcoming and offered excellent choices. Drink prices there and at restaurants, cafes and bars along the beach were not too extravagant, especially for a tourist site. Hotel is part of a set of three hotels centered around a number of pools and described as a resort. Restaurants (two) easily accommodated all the diners for their three-times-a-day buffets and the buffet times were generous - didn't rush us to get in or get out. Several bars provided refreshment throughout the resort, one even out on a sea-view terrace. Entertainment was the normal Spanish beach variety, offering a lounge singer in one bar and an entertainment troupe in a bigger bar (Bar Ingles). An evening of "Rock Music" seemed 60's/70's oriented, but the dancing was well-rehearsed. A "Mama Mia" presentation was well done - better than the following-night's Flamenco troupe. Access to center-ville by elevator provided additional adventure. Nice Easter experience.
Stayed 5 nights in Apr 2019
Response from Ana on Apr 25, 2019
Dear Guest, Thank you for choosing Sol Don Marco for your holidays. We are glad to know that you liked our food selection, facilities and location. We hope to seeing you back son. Have a nice day and kind regards, Ana

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Right on the front. Entrance and grounds impressive and pool areas really classy and new. The only minor complaint is that the room air conditioning was awful. If it was summer, I’m not sure I wouldn’t have asked to move. But others in our party had the same experience, so maybe it’s something the hotel needs to address?
Stayed 3 nights in Apr 2019
Response from Yusel Rodríguez.. Deputy Manager on Apr 24, 2019
Thank you so much for choosing us as your place to stay in Costa del Sol and in meantime for reviewing us. We are proud to know that you have enjoyed your stay with us and I would like to thank you for your recommendations, they are very much appreciated. Hope to see you in the near future in another great experience in Torremolinos. best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a good hotel. Friendly staff. Very helpful
Stayed 7 nights in Oct 2018
Response from Veronica on Oct 26, 2018
Dear Guest, Thank you for your review. Specially due to the Staff service. Kind regards, Veronica

10/10 Excellent

Clare, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a lovely town
Loved the renovations to the hotel, this was our third year staying at Marco, and we love it. Loved the changes made to one of the pools too. Only thing I can fault is the WiFi, can never seem to connect to it properly. But otherwise, superb hotel. We will be back again next year!
Stayed 7 nights in Sep 2018
Response from Veronica on Sep 18, 2018
Dear Clare, Thank you very much for your 3rd visit and for kind review and mark. We will check your comment about WiFi. We will see you next year. Have a nice day and kind regards, Veronica

10/10 Excellent

KATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, didn't want to leave
Fantastic hotel. Everything was wonderful. Fantastic location.
Stayed 1 night in Aug 2018
Response from Verónica on Aug 17, 2018
Dear KATE, Thank you very much for your time and your feedback. We are glad you had enjoyed your stay with us. We hope to see you again soon. Kindest regards, Verónica.

4/10 Poor

Mame, Cork, Ireland

Liked: Staff & service
Disliked: Room comfort
Central hotel
Booked the Don Marco as we had stayed here previously. Went for bed and breakfast option. Close to the beach and plenty of shops and restaurants nearby. Room was noisy as it was near the lifts and every morning we were awoken by the cleaners before 9am. Felt more tired leaving than when we arrived. Had to have maintenance call to the room on four occasions; three times because the safe deposit box would not open and once because the wardrobe door came off the roller track and got jammed. Food is no longer served in the Don Marco so we had to go to the Pablo or Pedro for breakfast. Breakfast in the Pablo is chaotic, although better in the Pedro (less chaotic and better layout) there was often a queue for seats to eat inside. Wouldn’t have minded eating breakfast outside if there were more umbrellas. The room in general was clean, although there were a couple of occasions where we received stained towels. Staff were very friendly and always helpful.
Stayed 7 nights in Aug 2018
Response from Verónica on Aug 14, 2018
Dear Mame, Thank you very much for your time and for sharing your experience here. We are sorry we didn't reach your expectations regarding the buffet services, it's true that during this months guests have to wait a few minutes on the restaurant but it's just to be located inside with the Maître. We apologize for any inconvenience our cleaning staff may have caused you, we understand you came her on holidays to rest. We are grad you liked the friendlyness of our staff. We hope you give us the chance to have you here again so we can give you the services ecpected. Kindest regards, Verónica.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d go again in a shot
Great entertainment in the evening spacious clean and lovely pools
Stayed 4 nights in Jul 2018
Response from Verónica on Aug 4, 2018
Dear Jan, Thank you for your time and for your review. We are glad you enjoyed your stay and our activities program. Our team work hard every day to make your holidays memorable. Looking forward to having you with us soon. Kindest regards, Verónica

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the coast
Great hotel right on the coast with excellent facilities, great breakfast and sea view
Stayed 11 nights in Jul 2018
Response from Verónica on Jul 28, 2018
Dear Guest, Thank you very much for your excelent score. We are glad to hear you enjoyed our facilities and services. We hope to have you with us again soon. Kindest regards, Verónica.

10/10 Excellent

Ashton, Chicago IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort right on the beach/boardwalk
We got an ocean view room with a nice balcony...had a great time soaking up the pretty views. Rooms had been updated with new bedding, curtains, chair upholstery, etc. and we’re very clean. Bed was very comfortable and large for a double. We had a great time at the hot tub/pools and were allowed to check out late for a small fee to enjoy them further. Breakfast was very delicious with a huge variety of good items to choose from. Would definitely return! Only recommendation is to make the regular swimming pools warmer...they were quite chilly!
Stayed 1 night in Jun 2018
Response from Veronica on Jun 14, 2018
Dear Ashton, Thank you very much for your fabulous rate. We are really glad to know that you have enjoyed with our rooms, breakfast, and pools. Against chilly poo, we aim you to prove the heated pool in Sol Don Pablo. Have a nice day and kind regards, Veronica

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel great location and an amazing breakfast experience x highly recommend this hotel going back as soon as we can
Stayed 4 nights in May 2018
Response from Veronica on May 15, 2018
Dear Amanda, Thank you very much for your kind review. We are very happy to know that you enjoyed your stay. We hope to seeing you soon. Have a nice day and kind regards, Veronica

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refurbished
The Don Marco has been refurbished many on the outside with the restaurant moved to the Don Pedro,I have to admit I liked the old postion but the new restaurant is very good. The avairy has been removed much the my partner Maria's dismay. Some of the refurbishment is still on going.
Response from Jacobo on May 8, 2018
Dear john, thank yo ufor your confidence, again, in Sol Don Marco We would like to thank you for taking a few minutes of your time for sharing your opinion. The main committed of our staff is to work hard everyday and take care of all the details to exceed the expectations of our clients. We are really happy to know that you have a good experience in the hotel and we will share your nice words to the team. We hope to have another opportunity to welcome you back in Sol Don Marco. Best regards, Jacobo

10/10 Excellent

Graham, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sol don Marco
Great hotel complex, vast sunbathing areas. Very modern rooms, excellent food. Staff very good.
Stayed 7 nights in Apr 2018
Response from Jacobo on May 3, 2018
Dear Graham, Thank you very much for you opinion. We are glad to know that you have enjoyed with our polls, rooms, food and specially our Staff. We hope to seeing you soon. Kind regards, Jacobo

10/10 Excellent

Viv, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Across road from beach
We were very happy with this hotel and all the staff were friendly and helpful. Only negatives were mattress was very hard on the bed,we should have appreciated a kettle in the room,and found the breakfast coffee tasteless. That said everything else about our stay was wonderful and we should definitely recommend this hotel ,and would hope to return for future holidays.
Stayed 12 nights in Oct 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
First time at the sol don marco was not disappointed enjoyable stay. Staff helpful and friendly our room was cleaned daily and fresh towels replaced everyday. We liked the idea of enjoying using the facilitilies at the two sister hotels pedro and Pleblo. Would return as had an enjoyable stay.
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Sol Don marco/don pablo
Holiday was very good value for money .Hotel was very clean and great location .We have stayed at both hotels many times but felt they were very understaffed this year and did not offer they same variety and standard of food as we had enjoyed in other years.
Stayed 6 nights in Oct 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Good location
Nice hotel with lots of facilities, will go back.
Stayed 1 night in Oct 2017

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oct break.
Have stayed here quite a few times now, always remember me, staff are awesome, more than helpful. Food and comfort of this hotel is outstanding. I will be returning very soon and for more years to come God willing.
Stayed 7 nights in Oct 2017

8/10 Good

vicky, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was outdated but clean.
Close to promenade and beach . Sister hotel is nicer inside and more up to date. Only one lady on reception and always have to wait in que. good amount of sun lounger available.
Stayed 5 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hotel
Hotel rooms ok but noisy. Not a lot of room to get into bathroom between the short bathroom door and the corner of the slab of marble for the sink. Dining room ok but waiters are not very responsive to take drink orders. I waited night after night and all other tables were served before the British. The standards have dropped and this is my 3rd visit to your complex.
Stayed 9 nights in Sep 2017

10/10 Excellent

Serge, Quebec, QC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We stayed 14 days in this hotel. Well located close to train station, bus, beach, etc. We took the breakfast included in the room. Not the best in my life but ok with a good variety of food.
Stayed 14 nights in Aug 2017

8/10 Good

len, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love that you can use the facilities of all 3 hotels in this complex. It is good that it is so near the beach and the promenade is great for a nice leisurely walk before dinner. We all had a great time
Stayed 10 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Noisy hotel with a lack of customer service
Although this hotel is a Melia hotel (which was one of our reasons to book this based on past experience) it didn't live up to the expectations at all. The check in worked fine, but the room was not clean (several long hairs in the bed and bathroom) and noisy. It was not problem to listen to the corridor activities or outside entertainment activities from the bed. As well the cleaning in the rooms aside and on top was closer than we wished. The breakfast supplied was okay, but was more a mass-canteen breakfast (coffee form machines was watery and didn't taste fresh, selection of fresh fruits and cereals was not wide, juice from machines doesn't taste natural). During check out there was no question for feedback, how the stay was. There was just a short information for us, when we wanted the reception to order a taxi, that there is a strike. No alternatives supplied (e.g. private shuttle ordered), using an elevator or an app to order a taxi. We had to fix that by ourselves without staff support. Not acceptable. First and last time we stayed there.
Stayed 2 nights in Aug 2017