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Reviews of Hotel Mercure Paris Malakoff Parc des Expositions

4 out of 5
Hotel Mercure Paris Malakoff Parc des Expositions
122 Avenue Pierre Brossolette, Malakoff, Hauts-de-Seine

Reviews

7.6

Good

Rating 10 - Excellent. 181 out of 780 reviews" "
Rating 8 - Good. 344 out of 780 reviews" "
Rating 6 - Okay. 139 out of 780 reviews" "
Rating 4 - Poor. 77 out of 780 reviews" "
Rating 2 - Terrible. 39 out of 780 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Maciej

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Hostel not a hotel
Parking was the biggest asset but this is more a hostel not a hotel, bathroom has plastic sinks and cabin is for kids, room really small and not worth money. Dangerous neighbourhood.
Stayed 1 night in Aug 2023

8/10 Good

Giovanni

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Simpel maar vrij modern hotel, op 5 min stappen van de metrohalte. Uitstekend ontbijt. Heel vriendelijk personeel. Koffie/thee voorziening op de kamer is heel fijn. Parkeergarage is enkel te gebruiken met kleinere wagen.
Stayed 2 nights in Nov 2023
Response from Mercure Paris Malakoff Parc des Expositions on Dec 8, 2023
Beste Giovanni,Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel.Met vriendelijke groet,Duty Manager

8/10 Good

Jaap-Jan

Stayed 2 nights in Nov 2023

2/10 Terrible

Jaz

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible location and poorly kept hotel
Stayed 2 nights in Sep 2023
Response from La direction Mercure Paris Malakoff Parc des EXpo on Oct 30, 2023
Dear Jaz, Thank you for share your stay. Can you tell us the reasons for your dissatisfaction?Sincerely,

10/10 Excellent

C.W.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La direction Mercure Paris Malakoff Parc des EXpo on Oct 30, 2023
Bonjour C.W. Merci pour cette magnifique note, nous espérons vous revoir lors d'un prochain séjour. Cordialement

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Mercure Paris Malakoff Parc des Expositions on Sep 29, 2023
Bonjour Joseph, Un grand merci pour cette belle note. Au plaisir de vous revoir prochainement La direction,

10/10 Excellent

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, but clean and convenient
Response from Mercure Paris Malakoff Parc des Expositions on Sep 19, 2023
Dear Maurice, Thank you to share your opinion about your stay. Hope to see you again Sincerely, Duty Manager

10/10 Excellent

Astrid

Stayed 3 nights in Jul 2023

2/10 Terrible

Verified traveler

Stayed 3 nights in Jul 2023
Response from Mercure Paris Malakoff Parc des Expositions on Jul 13, 2023
Bonjour Geoffroy, Nous vous remercions d'avoir pris le temps de noter votre séjour. N'hésitez pas à nous contacter par mail ou téléphone afin de nous expliquer pour quelle raison votre séjour a été désagréable. Cordialement La direction

6/10 Okay

sheana

Business traveler
Liked: Cleanliness, staff & service
This is a no frills place with basic facilities and decor. It’s fine for a work trip. Rooms are small, the bed is right there when you open the door. Clean bathroom and Nuxe hand wash is nice. Hardly any English speaking channels on the TV work, most have no reception. Very friendly Reception staff. Tip: When you get your room, ask if it’s next to a fire exit. Rm 37 is right next to one banging all the time. Message to mgt:paper cups next to kettle have a label saying “contains plastic” – come on Mercure, you need a green policy! The hotel is walking distance to Châtillon Metro
Stayed 1 night in Jul 2023
Response from Mercure Paris Malakoff Parc des Expositions on Jul 13, 2023
Dear SheanaThank you for taking the time to tell us about your experience at the Mercure Paris Malakoff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Duty Manager

10/10 Excellent

Piriyan

Stayed 1 night in Jun 2023
Response from Mercure Paris Malakoff Parc des Expositions on Jun 21, 2023
Bonjour Piriyan, Merci pour votre magnifique note. Nous espérons vous revoir prochainement Cordialement La direction

8/10 Good

Christelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mercure Paris Malakoff Parc des Expositions on Jun 21, 2023
Bonjour Christelle, Merci pour cette jolie note. Au plaisir de vous revoir Cordialement La direction

2/10 Terrible

Iptissam

Stayed 1 night in May 2023

8/10 Good

Stefano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and good enviorment.
It was really good service, the employee at the reception helped us a lot with anything we needed. The room was okay even though it was kinda small for us, we had a German Shepherd Dog with us but we managed to make ourselves comfortable. Slightly far from the station but overall a good neighborhood.
Stayed 3 nights in Jun 2021
Response from Nicolas G. on Jun 29, 2021
Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Malakoff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas GODARD Directeur / General Manager

2/10 Terrible

Jackie, Germany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was the breakfast but for the rest was horrible like the location, room size, lift, bed and TV was really horrible
Stayed 2 nights in Feb 2020
Response from N. GODARD on Mar 19, 2020
Dear guest, Thank you for taking the time to tell us about your experience at the hotel Mercure Paris Malakoff Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nicolas GODARD Directeur / General Manager

6/10 Okay

S Ahmed

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from N. GODARD on Mar 21, 2020
Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l'hôtel Mercure Paris Malakoff Parc des Expositions. Nous sommes navrés que le service et la prestation n’aient pas été à la hauteur de vos attentes et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Nicolas GODARD Directeur / General Manager

6/10 Okay

Verified traveler

Traveled with family
An average hotel
It was alright, rooms are toll small, you can’t say it is a 4 stars hotel, it’s 2-3 stars, 8 minutes to bus station nr 68 which drops you to city center which takes around 1 hour from you.
Stayed 3 nights in Dec 2019

2/10 Terrible

Grace, Canada

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about the hotel, I felt unsafe and was only in this hotel for about 20 minuets because I needed to book another hotel. Paid an absurd taxi fare to get to this hotel and it was hard to see as the sign was not lit up at night. Had to be buzzed into the hotel and that Took almost 5 minuets, standing in the cold at night as the front desk staff was not paying attention. Once inside the staff seemed unorganized and took a long time to find our reservation and was unpleasant to deal with. The room was awful, the door could barely open without hitting the bed, It has a funny smell, the bathroom was dirty, and the sheets looked unwashed. Overall I feel this was a complete scam, it was stated as 4 star hotel and felt like a 2 star at best. Very disappointed.
Stayed 2 nights in Nov 2019

8/10 Good

Shajida

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September
I’d stayed at the hotel for 2 nights. Everything was great! Thanks you
Stayed 2 nights in Sep 2019
Response from Océane on Oct 5, 2019
hello Marina, thank you for your comment, we hope to see you soon in our establishment. the reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Océane on Oct 5, 2019
Hello, thank you for your opinion, it counts enormously for us.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no electricity when I arrived, no staff at the desk, rude. Breakfast was ok but noone was cleaning tables, absolute mess.
Stayed 1 night in Sep 2019

4/10 Poor

Soleymani

Business traveler
I stayed fo a night I doesn’t worth . To expensive for what you get , breakfast not worth it at all
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I can’t really say I liked the property. The hotel room was very small and The bathroom was terrible.
Stayed 11 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from MARTINS Océane on Oct 2, 2019
Bonjour cher client, Merci de votre avis. La réception

10/10 Excellent

Mohamad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service a little bit a way from the center but it’s very easy to Uber
Stayed 2 nights in Aug 2019
Response from Océane on Oct 5, 2019
hello Mohamad, thank you for your comment, we hope to see you soon in our establishment. The reception

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from MARTINS Océane on Oct 2, 2019
Bonjour cher client, Serait-il possible de nous contacter par mail afin de nous expliquer ce qui s'est passé durant votre séjour afin de pouvoir améliorer ceci. La réception

4/10 Poor

NAR

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No basic needs, no milk for coffee no shampoo no conditioner no soap. I did ask the staff about it twice but nothing changed
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were clean but restrooms didn’t work well they
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Receptionist had radio playing and was not 100% customer focussed
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and pleasant experience. The only negative is the lack of decent food nearby.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, hotel was clean. Nabour hood was noisy
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very poor facilities provided from a 4 star hotel, also room is very tight
Stayed 5 nights in May 2019

10/10 Excellent

Dolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Very good experience, nice room, nice staff, at a very good price thanks to the "secret price"
Stayed 1 night in Apr 2019
Response from Charlotte on May 3, 2019
Dear, Thank you very much for your comments We hope your next visit will be as pleasant as the previous one

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Poorly trained and inadequate staff. It is a small hotel and not the like it appears in the picture. It took for ever to check in. Then confusion on how much money to take and refund. The receptionist could not calculate. Waited for check in for long with others. The reception area is small and cramped. The staff are not well trained.. No way near to a 4 star.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing, was very clean, staff were very helpful, room was very clean and a good sized room with a very comfy bed, went over valentines weekend and think we were the only ones there so was very quiet, can sit outside and have breakfast which was nice. Only slight downsides were that the air con in the room was very slow so we had to open the window a lot but wasn’t a problem at all, and secondly the road was loud most of the time, but that’s what you get in a city so overall nothing majorly bad at all, planning on coming back!
Stayed 3 nights in Feb 2019

6/10 Okay

Kerry-Anne

Disliked: Cleanliness, property conditions & facilities, room comfort
The suburban accommodation
The In room safe did not work, and we authorized the staff to enter and repair the staff and did not receive any follow up. The room had obvious patch marks from previous water damage, and the cleanliness of the room was less than desirable; we found a toothpick on the floor and it remained there until our departure. The hotel paid great attention to detail in the lobby and the lobby bathroom, it would have been nice to have the attention to detail be spent on the guest accommodations.
Stayed 8 nights in Dec 2018

4/10 Poor

daniele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018

4/10 Poor

jako, la Jolla, us

Disliked: Staff & service, property conditions & facilities
The rooms of this hotel are deteriorating. The personnel is not properly trained.
Stayed 1 night in Dec 2018

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are stuffy and warm. Really need a fan in the room to move air. Comfottable bed, good showe (pressure and temp). Breakfast very solid.
Stayed 4 nights in Nov 2018

4/10 Poor

Verified traveler

Far from the city. Poor breakfast
Stayed 5 nights in Oct 2018

6/10 Okay

Jane

Stayed 1 night in Oct 2018
Response from Malakoff on Nov 8, 2018
Chère cliente nous vous remercions pour votre retour et avons bien pris note de vos remarques. Vos commentaires sont partagés avec l'ensemble de l'équipe et nous permettent de faire toujours mieux pour nos clients très sincèrement F Gonçalves

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Malakoff on Oct 25, 2018
cher client, nous tenons à vous remercier d'avoir posté votre avis concernant votre séjour à l'hôtel mercure paris Malakoff parc des exposition Dans l'attente de vous recevoir à nouveau cordialement F Gonçalves Directrice

6/10 Okay

Ian, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is kept clean, staff is friendly. Hotel is close to the train station. Curtains and towels were faded and old, the bathroom we stayed in was missing the roof trim and looked unfinished.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and helpful staff. I arrived from New York in the morning and asked if I could have access to my room before the regular check in time. The staff was very accommodating and was able to give me a room as early as 11am which was very appreciated.
Stayed 3 nights in Sep 2018

2/10 Terrible

Mukul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
Worst hotel I have ever stayed in my life. I travel 100 days a year and this has been a nightmare. The lady at the reception was extremely rude and arrogant. When asked to get the room made up she said we are not slaves. Pity Mercure for giving them their name .
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
It’s the sort of hotel that’s “OK” for an overnight stay before a meeting: Small and limited. A trek if you wanted to go into central Paris. It’s had a superficial makeover recently, but areas are still tired and aspects need a clean: after a long flight I don’t expect to have to clean air-con units etc before bed. Staff helpful.
Stayed 3 nights in Sep 2018
Response from Malakoff on Oct 14, 2018
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Malakoff Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gonçalves Manager

2/10 Terrible

RAJAT

Worst stay ever
Ever worst experience as the hotel is not up to the mark of 4-star category no hot water & then when it came it was all yellow don't know what to say also the Aircon was not working well.
Stayed 5 nights in Sep 2018
Response from Malakoff on Oct 14, 2018
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Malakoff Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gonçalves Manager