3 outdoor pools, sun loungers
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Reviews of Eix Lagotel Holiday Resort

4 out of 5
Eix Lagotel Holiday Resort
Carrer del Circuit del Llac, s/n, Playa de Muro, Muro, Mallorca

Reviews

8.0

Very Good

Rating 10 - Excellent. 117 out of 411 reviews" "
Rating 8 - Good. 189 out of 411 reviews" "
Rating 6 - Okay. 76 out of 411 reviews" "
Rating 4 - Poor. 20 out of 411 reviews" "
Rating 2 - Terrible. 9 out of 411 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eva Bernadett Galambosne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok, breakfest good, room excellent, rezeption absolutely friendly.
Stayed 3 nights in Apr 2024
Response from Guest service. on Apr 14, 2024
Dear Eva,Thank you for your value.We appreciate your kind words especially to the staff who work really hard to ensure all our guests have a great time during their stay.We hope you have done lots of memories from your holidays.Kind regards.

6/10 Okay

Gemma

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Atención al cliente. on Nov 3, 2023
Apreciada Gemma,Agradecemos su valoración y esperamos que haya disfrutado de su estancia.Un cordial saludo.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our family long weekend
Enjoy our family long weekend stay. Like there was an adults pool as we had no children with us. Only comment would be bar snacks there as we had to go over to other pool. Didn’t have to be much just something light? But everything else was great. Thanks for helping us make treasured memories!!
Stayed 3 nights in Oct 2023
Response from Guest service. on Nov 3, 2023
Dear Lee,Thank you for your review.We are really pleased to know you have enjoyed your stay with us.We take note about your suggestion.Kind regards.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special. Fine enough for a mixed group. Loud entertainment until 11- 12 o’clock each night. Lacking chocolate at the buffet
Stayed 6 nights in Oct 2023
Response from Guest service. on Nov 3, 2023
Dear Michael,Thank you for your value.We hope you have enjoyed your holidays.Kind regards.

8/10 Good

Seng

Traveled with group
Liked: Staff & service
Overall better than average for 3rd stay
My 3rd stay at this hotel for our annual cycling holiday. Pros - for cycling, great variety of food for half board, self service laundry, being able to bring bikes to the room. Cons - mosquitoes and poor Wi-Fi. On this trip only, the mattress in my room does need to be changed. Some of my group complained the level of cleanliness in the bathroom was below par. Service levels in the restaurant and reception were always were always friendly and warm
Stayed 6 nights in Oct 2023
Response from Guest service. on Nov 3, 2023
Dear Seng,Thank you for continue trusting in us for your cycling holidays.We appreciate your lovely words to the staff.Next time don't hesitate in contact with the reception for any problem you could have. We hope to welcome yu back next year!Best regards.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided all I expected for a base for a short visit. Staff very welcoming and helpful
Stayed 2 nights in Sep 2023
Response from Guest service. on Sep 22, 2023
Dear Robert,Thank you for your review.We are pleased to know we have met your expectations.Thank you for your words.Kind regards.

10/10 Excellent

Finn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Guest service. on Jun 18, 2023
Dear Finn,Thank you for your value.We hope you have enjoyed your stay with us.Kind regards.

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could be better (better quality)
Stayed 3 nights in Sep 2022
Response from Guest service. on Sep 29, 2022
Dear Paulina,Thank you for your value.We hope you have enjoyed your stay although not everything was on your liking.Kind regards.Guest service.

8/10 Good

Caroline

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022
Response from Guest service. on Aug 17, 2022
Dear Caroline, Thank you for your value. We hope you have enjoyed your stay with us. Kind regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Guest service. on Jul 3, 2022
Dear guest, We hope you have enjoyed your time with us. Thank you for your value. Kind regards.

6/10 Okay

Louise Catherine

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
We had an amazing stay at EIX lagohotel. Upon arrival, we met a lovely receptionist called Siana, she was very welcoming. Our room was spotless and we were pleasantly surprised. The room had a double bed and a couch bed which was not expected. The breakfast was lovely, a huge range to choose from and plenty of food. The pool was lovely, 2 bars, and a shop also on site. We couldnt fault it. A special shoutout to Siana who went above and beyond for us over the weekend as we tried to get to a wedding. All the receptionists were so helpful and they deserve to be recognised. Thanks so much.
Stayed 3 nights in Apr 2022
Response from Guest service. on May 5, 2022
Dear Mr Timothy, Thank you for your review. We are really pleased to know you have enjoyed your stay. We appreciate your lovely comments and rest assured I will share your words with Siana and the rest of the team. We hope you had a nice trip back home and keep good memories from us. Kind regards.

2/10 Terrible

ALMA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately we have a horrible experience as soon as we arrived to this place due to the manager attitude! He was RUDE super rude ! He saw us arriving and instead of welcoming us he literally started yelling at us because we park ed right in front of the building just like we would have done it at any other hotel to check in! We were shocked!! Couldn’t believe his behavior basically all night long on and on … he refused selling food to us at the time of the night 9 pm ! Honestly the way he spoke to us was not properly at all! We decided to stay ONLY because we didn’t want to lose our money. be ready to receive this kind of very unfriendly welcoming of you decide to stay here but we DO NOT recommend this place at all unless they get rid of this rude , unprofessional person! Sincerely, Unhappy customers!
Stayed 3 nights in Oct 2021

10/10 Excellent

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, recommend
Very polite and good-mooded reception, room great, modern and air conditioned.
Stayed 1 night in Sep 2021
Response from Guest service. on Sep 23, 2021
Dear Antti, Thank you for your value. We are happy to know you have enjoyed your stay with us. Kind regards.

10/10 Excellent

Luis Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ol
Stayed 6 nights in Sep 2021
Response from Atención al cliente. on Sep 10, 2021
Apreciado Luis Alberto, Gracias por su valoración. Esperamos que haya disfrutado de su estancia con nosotros. Un saludo.

8/10 Good

Charley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little sun break
Lovely hotel with 3 large pools. food Could have been better but enough choice
Stayed 3 nights in Aug 2021
Response from Guest service. on Sep 3, 2021
Dear Charley, Thank you for your value. We are pleased to know you have enjoyed your little break and we hope you keep good memories from us. Kind regards.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Very good hotel excellent service , the food is quite good , pools are great , the only issues are : Mosquitoes are terrible , there is not enough entertainment in the pool , though Laia and Fabian are really great and lovely
Stayed 10 nights in Jul 2021
Response from Guest service. on Aug 11, 2021
Dear Daniel, we are glad to know you have enjoyed your stay. You are right, mosquitoes are terrible. As you could see we have the lake next to the hotel and the humidity we have at the island it is worst for the mosquitoes. We hope you had a great trip back home and keep good memories from us. Kind regards.

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Staff & service
Good food clean room only issue was v. Rude night service manager I’ve already explained on trip advisor the problem ... all other staff were v polite such a shame
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, welcome, room, cleanliness food and location.
Stayed 7 nights in Oct 2019
Response from Eix Lagotel on Nov 5, 2019
Thank you for taking the time to post a review from your holiday. We are pleased to know you ahd enjoyed your stay here with us.

10/10 Excellent

Jacqueline, Bromsgrove Worcestershire

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We felt it was a welcoming hotel and will certainly go back Maybe an iron and board in the room along with a small kettle to make a coffee last think at night We noticed the pools are excellent but could do with a scrub of the tiles
Stayed 7 nights in Sep 2019
Response from Guest service. on Sep 30, 2019
Dear Jacqueline, Thank you for your 5 star review. I take note about your comments. We hope you had enjoyed your stay here with us and we hope to welcome you back in the near future. Kindest regards. Guest service.

8/10 Good

Paul

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Guest service. on Sep 8, 2019
Dear Guest, Thank you for your 6 star. We hope you had enjoyed your time here with us. Kindest regards. Guest service.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 7 nights in Aug 2019
Response from Guest service. on Sep 7, 2019
Dear Guest , Thank you for your 5 star review. We hope you had enjoyed your stay here with us. Kindest regards. Guest service.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly environment for families. Facilities clean and available. Shuttle bus makes beach accessible within 5 mins. Food lovely. Could always get a sun lounger by the pool which was great for the kids. Choice of 3 pools so rarely overcrowded. Would go again.
Stayed 7 nights in Aug 2019
Response from Guest service. on Aug 13, 2019
Dera Guest, Thank you for your 5 star review. we are pleased to know you had enjoyed your time here with us. We appreciate your kind words. We hope to welcome you back in the near future. Kindest regards. Guest service.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
To far from port and nothing round about Costlyfor taxis
Stayed 4 nights in Aug 2019
Response from Guest service. on Aug 12, 2019
Dear Guest, Thank you for your review. We hope you had enjoyed your time here with us. Best regards. Guest service.

6/10 Okay

Verified traveler

Stayed 4 nights in Aug 2019
Response from Guest service. on Aug 10, 2019
Dear Guest, Thank you for your 3 star review. we hope you had enjoyed your stay here with us. Kindest regards. Guest service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Guest service. on Aug 10, 2019
Dear Guest, Thank you for your 5 star review. We hope you had enjoyed your stay here with us. Kindest regards Guest service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Guest service. on Jul 23, 2019
Dear Guest, Thank you for your 5 star review. We hope you had enjoyed your time here with us. Kindest regards. Guest service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Guest service. on Jul 13, 2019
Dear Guest, Thank you for your 4 star review. We hope you had enjoyed your stay here with us. Kindest regards. Guest Service.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with a mixture for the adults and children, food was great something for everyone. Adults only pool was a little bit of heaven perfect for sunbathing. Only 2 downfalls there was no tea/coffee facilities in the room so had to wait till breakfast to get a drink, you could hire a kettle but it wasn’t well advertised. Also the air conditioning was switched off when balcony door opened, if you didn’t shut it properly the air con didn’t come back on but this wasn’t mentioned anywhere. Overall a brilliant hotel and will definitely be returning
Stayed 3 nights in Jul 2019
Response from Guest service. on Jul 12, 2019
Dear Guest, Thank you for your 5 star review. We are pleased to know that you had enjoyed your time here with us. Thank you for your nice comments and I apologised for the lack of information. Kindest regards. Guest service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Food was good, staff were patient and helpful. clean hotel. Friendly environment. Nice evening entertainment.
Stayed 4 nights in Jul 2019
Response from Guest service. on Jul 12, 2019
Dear guest, Thank you for your nice comments. We are pleased to know you had enjoyed your time here with us. Kindest regards. Guest service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy family hotel but adults only pool makes it a good stay for couples too. Good bars and restaurants within easy walk, all inclusive canteen style restaurant busy but tasty.
Stayed 7 nights in Jun 2019
Response from Guest service. on Jul 6, 2019
Dear Guest, Thank you for your review. We are glad to know that you had enjoyed your time here with us. Kindest regards. Guest service.

10/10 Excellent

Cristian, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
- Nice breakfast with plenty of choices - Beach at 10 min walking distance - Nice pool - Too many kids for my taste - Bad wifi connection in the rooms; couldn't use it at all (had to stay on roaming data)
Stayed 3 nights in Jun 2019
Response from Guest service. on Jun 28, 2019
Dear Cristian, Thank you for your review. I hope you had enjoyed your time here with us. I'm sorry that you did not bring the problem with the wifi while you were here. Kindest regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very modern, clean, well lit with lots of natural lighting and airy. The adult pool was lovely and clean
Stayed 8 nights in Jun 2019
Response from Guest service. on Jun 16, 2019
Dear Guest, Thank you for taking the time to review your stay. We are glad to know you had enjoyed your time here with us. Kindest regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy pleasant professional staff. From reception to the guys in the bar restaurant. Cleaning staff all were excellent. Cleanest hotel I have been in and I have travelled to many places. I went with my 81 year old Mum and it is also very accessible if you have any ailments. Food is good and I was impressed with food left out as we had an early flight. Marvellous place and I will come back with my kids. Very family orientated place. Look out for Mercedes when she smiles at you the world is a brighter place
Stayed 3 nights in Jun 2019
Response from Guest service. on Jun 10, 2019
Dear Guest, Thank you for your lovely comments, specially to our staff who work hard to ensure you all have a great time here with us. We are pleased to know you had enjoyed your stay and that you want to come back with your kids. Once again than you for such nice review, and we looking forward to welcome you back in the near future. Kindest regards. Guest service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and very helpful. An excellent hotel for the Mallorca 312
Stayed 4 nights in Apr 2019
Response from Guest Service. on May 4, 2019
Dear Guest, Thank you for your review. We are really pleased to know that you enjoyed your time with us. Kindest Regards

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V good hotel and service.
Highly recommended..good service..v good breakfast..clean and very family orientated.
Stayed 4 nights in Apr 2019
Response from Guest Service. on May 4, 2019
Dear Guest, Thank you for your review. We are really glad to know that you enjoyed your holidays in Eix Lagotel. Kindest Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Clean excellent food great service all around great views great pools
Stayed 8 nights in Oct 2018

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families, staff were lovely. Nice location. Very clean
Stayed 10 nights in Sep 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flies are annoying by the Pool..But Hotel average
All very average..Check-in not over friendly..Rooms very clinical and no character...Plenty of hot water and beds are a bit too firm..Thin walls but was ok..Balcony had an impressive view!..Free Wifi worked great!..The Restaurant very busy..nice buffet..A 200ml Fanta bottle bit expensive for €2!..Breakfast buffet was nice and sporadic...A lot of children here and should be at school I think..Pool side was ok and relaxing..Kids didnt bother me but the flies did a bit..Being near a lagoon/lake flies can be a nuisance by the pool!...Hotel a good 15min walk to main strip...Hence why it was cheap at £30 Half Board. Flys put me off so I wont return.
Stayed 1 night in Oct 2018

8/10 Good

scott, London UK

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Room was spacious, bed was a tad hard for my liking but can not fault the staff or the cleanliness of the room. Would definitely recommend.
Stayed 6 nights in Sep 2018

4/10 Poor

Lodrin-Betino

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Dirtiest 4 star hotel I've seen
I haven't seen a more dirty/unclean room for a long time and definitely never a 4th stars. We stayed 9 nights and I bet the room was never vacuumed the floor for dust or dirt. And this wasn't the worst part. The bathroom has such a bad smell that my girlfriend was close to puke several times. There was a cesspool like smell we couldn't get rid of. Even we placed the "yes" for cleaning service on the outside of the door many times, there was no difference, except for the new towels and cleaned mirror. We figured out that the smell was from the WC, more precise from the inner edge where water flows which looked like it was never cleaned or disinfected. In a couple of days we found out that the bathroom was "refreshed" with our own perfume which was present in there. We told at the reception about the smell and they said they'll send a plumber but we've seen no change. In our before-last day in the evening when returned we discovered that our WC was way too dirty with some dark color stuff. We couldn't figure it out what it was as we didn't eve leave it like that. Yes, it was in one of the days with the "Yes" on the door. We had breakfast included and in 9 mornings it was always almost the same, they barely change anything. WiFi is almost unusable. Lucky us who had 3G on our phones. The good side: big room, nice view to the lake, big balcony with terrace having a table and chairs. The nearest beach to the hotel is great.
Stayed 9 nights in Sep 2018

8/10 Good

Lou, Isle of Wight

Liked: Cleanliness, staff & service, room comfort
Nice hotel away from the hubbub!
This hotel is a short walk to the beach and has a shuttle bus. It also has plenty of parking in / around it. The rooms were clean and generally well maintained, but both our room door and balcony door were hard to open and close. The shower was amazing as were the beds - I believe they were memory foam mattresses. No kettles in the room but could be hired. Beach towels and safe keys could also be hired for a deposit. Food was plentiful and they looked after my gluten free requirements well. The rooms overlooking the nature reserve also overlook the evening entertainment, so if you don’t want to hear that at night ask for a room at the front.
Stayed 12 nights in Sep 2018

6/10 Okay

Carole, Edinburgh

Liked: Staff & service
Disliked: Room comfort
Needs some improvements
In a nice area and only 10mins to a lovely beach. Some nice restaurants and shops within walking distance. Easy to get a taxi anywhere a little further away.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at this hotel
Amazing hotel, very clean and friendly. Lovely food good location and a free bus to the beach runs every 30 mins. Great intainment every day/night.
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, with very good facilities, little crowded breakfasts.
Stayed 4 nights in Aug 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Happy
Very happy with holiday.
Stayed 6 nights in Aug 2018

6/10 Okay

Verified traveler

Lot of mosquitos in this location but the hotel was very nice and clean and the hotel stuff was very friendly and helpful.
Stayed 14 nights in Jul 2018

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
The hotel was clean and breakfast was good but the hotel was not somewhere we would ever return too , basic information was not easy to obtain and the extra charges are appalling be prepared to have to pay for a safe and a kettle @around €14 a week each + then deposits !! . Mosquitoes are a big problem so go prepared . We were a family with 2 teenage boys and the pools were too overcrowded but I would imagine it is perfect for younger children . Highlight of the week was Sean (entertainment) you have a real gem there he was great taking time out to talk to guests a huge asset to the hotel
Stayed 7 nights in Jul 2018