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Reviews of Secrets Mallorca Villamil Resort & Spa - Adults Only

5 out of 5
Secrets Mallorca Villamil Resort & Spa - Adults Only
Bulevar de Peguera 66, Paguera, Calvia, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 259 reviews" "
Rating 8 - Good. 77 out of 259 reviews" "
Rating 6 - Okay. 28 out of 259 reviews" "
Rating 4 - Poor. 9 out of 259 reviews" "
Rating 2 - Terrible. 4 out of 259 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GUEST EXPERIENCE DEPARTMENT on Apr 11, 2024
Dear Mr.PaulFirst of all, thank you for sharing your experience with us and for the trust you have deposited in Secret Mallorca Villamil.Also sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel.Thank you for being our guest. We are looking forward to welcome you and your family again very soon.Receive my best regards, Guest experience Department

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 4 nights in Mar 2024
Response from GUEST EXPERIENCE DEPARTMENT on Apr 11, 2024
Dear Mr.JasonFirstly, thank you for sharing your experience with us and for the trust you have placed in Secret Mallorca Villamil.Also, thank you very much for your positive review. We are glad to hear that you enjoyed your holiday at our hotel.Thank you for being our guest. We look forward to welcoming you and your family back soon.Yours sincerely,

10/10 Excellent

VIVEK

Traveled with group
Liked: Amenities
We had booked suites and the staff had arranged for it to be special and lots were included as club members. Staff were very helpful and informative- highly recommended.
Stayed 1 night in Mar 2024
Response from GUEST EXPERIENCE DEPARTMENT on Apr 11, 2024
Dear Mr.VivekFirstly, thank you for sharing your experience with us and for the trust you have placed in Secret Mallorca Villamil.Also, thank you very much for your positive review. We are glad to hear that you enjoyed your holiday at our hotel.Thank you for being our guest. We look forward to welcoming you and your family back soon.Yours sincerely,

10/10 Excellent

Michael

Stayed 5 nights in Oct 2023

4/10 Poor

Morteza

Stayed 4 nights in Sep 2023
Response from Guest Experience Department on Sep 28, 2023
Dear Mr.MortezaI am sorry for not being able to meet your expectations.Kind regards

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets Villamil is a fantastic hotel, high quality, and very relaxing environment. The staff are all friendly, helpful and nothing is too much trouble. They even gave us a free upgrade to a larger room with large balcony compared to what we had originally booked. The room was very spacious and comfortable and like the rest of the hotel it was spotlessly clean. We don't normally take the half board option but were delighted we did as the food selection, quality and dining service was excellent both for breakfast and dinner. For me the best part of the hotel is the beach front location. The rear of the hotel and the outlook from the beautiful lansdscaped grounds, wonderful pool area on the terrace or the external bar terrace area is stunning. I have to commend the staff who are responsible for the maintenance of the trees, garden and external pool areas as they were all immaculate. Especially considering there was a storm the day before we arrived, they very quickly tidied up the storm debris and brought everything back to being pristine within 24 hours! The sun beds are very high quality and there are none of the usual shortages you can get at other hotels. The ability to stay in the secure hotel grounds but only be 25 to 50 yards to the beach and sea if you want it is fab. We had a great time and would like to thank all the hotel staff for making such a memorable weeks stay. We have already recommended the hotel to some other family members and friends!
Stayed 5 nights in Sep 2023
Response from Guest Experience Department on Sep 15, 2023
Dear Jason,First, let me show you our sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at Secrets Mallorca Villamil. Sincere thanks for your excellent comments and positive feedback. We really appreciate your good comments about the location, the food and our staff. I can assure you that there is no better motivation for an employee than the recognition by a customer. We will pass on your kind words to the entire Secret Mallorca Villamil Resort & Spa team. We are all looking very much forward to welcome you again.Your sincerly,Guest Experience Department

10/10 Excellent

Eva

Stayed 4 nights in Aug 2023
Response from Guest Experience Department on Aug 28, 2023
Dear GuestThank you very much for your positive review!We are very pleased that you enjoyed your stay with us.We would be happy to welcome you back again soon.With kind regards,

10/10 Excellent

Carsten

Stayed 7 nights in Aug 2023
Response from Guest Experience Department on Aug 28, 2023
Dear GuestThank you very much for your positive review!We are very pleased that you enjoyed your stay with us.We would be happy to welcome you back again soon.With kind regards,

6/10 Okay

Mel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful in a great location. The food and service was average at best.
Stayed 3 nights in Aug 2023
Response from Guest Experience Department on Aug 19, 2023
Dear guest,First of all, thank you for sharing your experience with us and for the trust you have deposited in Secrets Mallorca Villamil. I really appreciate the excellent comments about our location. We are very sorry that we could not convince you with the service and food at our hotel. Please be assured that we will do our best to review the negative aspects of your stay with us, as the well-being of our guests is very important to us and is our top priority.We hope that one day you will give us a second chance.Yours sincerely,Guest Experience Department

10/10 Excellent

Ross

Stayed 2 nights in Aug 2023
Response from Guest Experience Department on Sep 28, 2023
Dear Mr.Mrs Ross,Thank you very much for your fedback.It is avery nice to know that you have enjoyd your holiday with us.Thank you for being our guest.We are looking forward to see you very soon.With kind regards

6/10 Okay

Nicole

Traveled with partner
This hotel has all the potential to be a “5 star” hotel, but it just misses the mark. It is very understaffed, with employees working multiple jobs in one day and even at the same time, leaving guests waiting for service at every point: at the valet, checking in, guest services, restaurants, pool, etc. There wasn’t even anyone to greet us upon arrival and I ended up having to hunt someone down to valet my car. Spanish hospitality is very hard to come by and this hotel is no exception. The “all-inclusive” option is a hoax, the restaurants try really hard to be fine-dining establishments by making you wait in between “courses” and adding embellishments to meals, but the food is just not good and don’t even step foot into that “Asian” restaurant, if you could even call it that. The breakfast and dinner buffets at first glance seem pretty good, but upon a closer look, you’ll find foods that have been sitting out for hours with no temperature control, flies infesting the fruit and meats, and overall very underwhelming. The only saving grace in terms of food is the poolside eatery, but again the wait for service is very long. Now the rooms are ok, just think Best Western or Motel 6 unless you have the foresight to book one of the “club member” rooms, which I thought when I paid over $5500 for 7 nights for an ocean view balcony room would afford me at least a “3 star” hotel room, but no; peeling paint, 2 twin beds pushed together to make, and terrible AC. Don’t waste your money!
Stayed 7 nights in Jul 2023
Response from Guest Experience Manager on Jul 21, 2023
Dear Nicole,Thank you for taking the time to write a review after your recent stay at Secret Mallorca Villamil.We are very sorry that we could not fully convince you of our hotel and we apologise very much for the inconvenience caused.Rest assured that we will do our best to review any negative aspects of your stay with us, as the well-being of our guests is very important to us and has the highest priority.I am very sorry to hear that you were disappointed during your stay due to the inconveniences you mention in your review. I have taken your feedback to the responsible Department Heads and asked them to share it with their teams,to avoid such mistakes in the future, which in no way corresponds to the high standard we aim to offer our guests on a daily basis. If you give us another chance, we will be happy to convince you with a better service.Your sinceraly,Guest Experience Department

8/10 Good

Carsten

Stayed 6 nights in Jun 2023
Response from Monika Krejcova Guest Experience Manager on Jun 21, 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your feedback.we hope that you had a very nice stay with us!?We are looking forward to welcome you and your family again very soon.Thank you for beeing our Guest.Best regards from MallorcaGuest Experience Department

2/10 Terrible

Ljiljana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Monika Krejcova Guest Experience Manager on Jun 21, 2023
Dear Ljijana,First, let me show you my sincere gratitude for taking the time in sending us your feedback.We are very sorry that we could not fully convince you of our hotel and we apologise very much for the inconvenience caused.We are sorry for not being able to meet their expectations.With kind regards

10/10 Excellent

susanne

Stayed 1 night in May 2023
Response from Monika Krejcova Guest Experience Manager on May 15, 2023
Dear Susanne,Thank you for taking the time to review Hotel Villamil after your stay.We were very pleased to receive your positive feedback.The well-being of our guests is very important to us and has the highest priority.Your positive feedback is very important to us.I will share it wit all our departtments. Thank you very much for being our Guets.We are looking forward to welcome you and your family again very soon.With kind regards from Mallorca

6/10 Okay

Mike

Traveled with partner
Disliked: Property conditions & facilities
This is not a 5 star hotel ….. at best 3.5/4 star… Staff was pleasant, but require more training in certain areas especially if they want to be a proper 5 site…… we stayed in a non smoking room above the Smoking area down bellow on the ground floor, so could not enjoy the fresh air from our balcony
Stayed 5 nights in May 2023
Response from Monika Krejcova Guest Experience Manager on May 12, 2023
Dear Mike,We are very sorry that we could not fully convince you of our hotel and we apologise very much for the inconvenience caused.I am very sorry that you have been disturbed by the tobacco smoke.Have you asked to change your room?Rest assured that we will do our best to review the negative aspects of your stay with us, as the well-being of our guests is very important to us and has the highest priority.We hope that one day you will give us a second chance.With kind regardsMonika Krejcova

6/10 Okay

Juan, Corte Madera

Traveled with partner
Liked: Cleanliness
This a Hyatt Resort. Period If you are over 60 -65 this is a place tor you. Not even a 5-star a hotel Nice beach and customer service though
Stayed 3 nights in May 2023
Response from Monika Krejcova Guest Experience Manager on May 8, 2023
Dear Mr.Juan,We are very sorry that we were not able to fully convince you of our hotel and we apologise very much for the inconvenience caused. The well-being of our guests is very important to us and is our top priority.We hope that one day you will give us a second chance.With kind regardsMonika KrejcovaGuest Experience Manager

6/10 Okay

Robert

Stayed 4 nights in Apr 2023
Response from Monika Krejcova Guest Experience Manager on May 5, 2023
Dear Robert,Gracias por tomarse el tiempo de escribir una reseña tras su reciente estancia en Secret Mallorca Villamil.Sentimos mucho no haber podido convencerle plenamente de nuestro hotel.Me gustaría decirle que el bienestar de nuestros huéspedes es muy importante para nosotros y es nuestra máxima prioridad.Esperamos que algún día nos dé una segunda oportunidad.Atentamente,

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevligt hotell, perfekt läge, rymliga rum (Double Delux sea view), sköna sängar och stor möblerad balkong. Frukostmatsal med härlig utedel och god mat. Väldigt vänlig och serviceinriktad personal. Vi stannade 11 dagar och är väldigt nöjda! Återvänder gärna!
Stayed 10 nights in Apr 2023
Response from Monika Krejcova Guest Experience Manager on May 3, 2023
Dear Mr.Lars,First, let me show you my sincere gratitude for taking the time in sending us your review through Trip Advisor and for the trust you have placed in our hotel, by choosing it for your stay at the Villamil.I really appreciate the excellent comments about our breakfast buffet, the room and particularly our staff. I can assure you that there is no better motivation for an employee than the recognition by a customer. Also I am very happy to hear that you have enjoyed your stay with us.Thank you for being our guest. We are looking forward to welcome you again very soon.With kind regardsMonika KrejcovaGuest Experience Manager

10/10 Excellent

DONNA

Stayed 2 nights in Apr 2023
Response from Monika Krejcova Guest Experience Manager on May 12, 2023
Dear Donna,First of all, allow me to express my sincere thanks for taking the time to send us your review and for the trust you have placed in our hotel by choosing it for your stay at the Villamil.I really appreciate the excellent rating.Thank you for being our guest. We are looking forward to welcome you and your family again very soon.With kind regards from mallorca

10/10 Excellent

Per-Erik

Stayed 4 nights in Apr 2023
Response from Monika Krejcova Guest Experience Manager on Apr 13, 2023
Dear Per-ErikFirst of all, thank you very much for sharing your experience with us and for the trust you have deposited in Hotel Villamil.Sincere thanks for your positive feedback.Thank you for being our guest. We are looking forward to welcome you very soon.Receive my best regards,

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely not 5 star resort
Stayed 7 nights in Aug 2022
Response from Boni Linuesa on Aug 19, 2022
First of all we would like to thank you for taking the time to review Villamil Hotel. We are very sorry that we could not meet all of your expectations. Customer experience is very important to us and we want you to know that we have carefully considered your feedback. We hope you can give us a second chance to welcome you so you can see the improvements and have a good stay. Greetings from Mallorca,

10/10 Excellent

Lodovico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for providing the courtesy room! Much appreciated
Stayed 1 night in Jun 2022
Response from Monika Krejcova Guest Experience Manager on Jun 10, 2022
Dear Mr.Lodovico First, let me show you my sincere gratitude for taking the time in sending us your review. I really appreciate the excellent comments aboute our Hotel? Thank you for being our guest. We are looking forward to welcome you again very soon. kind regards from Mallorca

8/10 Good

Miranda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The place and staff where very nice, the food was awful
Stayed 4 nights in May 2022
Response from Boni Linuesa on May 17, 2022
Dear Mr and Mrs, First, let me show you my sincere gratitude for taking the time in sending us your review . I really appreciate the excellent comments about our location and staff. Regarding your comments about the food. We would also like to sincerely apologize for the inconvenience this has caused. We hope that you will give us another opportunity to welcome you to the hotel so that we can improve your experience and change your perception. Greetings from Mallorca,

10/10 Excellent

Iain

Stayed 2 nights in Apr 2022
Response from Boni Linuesa on May 17, 2022
Sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel. We really appreciate your positive comments about our staff and our location. Thank you for being our guest. We are looking forward to welcome you again very soon. kind regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent room ovrlooking the sea but very small bathroom took the gloss off it.
Stayed 3 nights in Jul 2021
Response from Anton Schmidt on Jul 31, 2021
Dear Customer, We want to thank you for taking the time to rate the hotel Villamil on Expedia, as well as for the positive comment about the room. Regarding the dimensions of the bathroom, we are sorry that we have not been able to meet your expectations. Still we look forward to welcoming you back to our hotel so that you can have a good and relaxing stay. Kind regards from Mallorca,

2/10 Terrible

Francisco

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad service
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the Villamil, great friendly staff, superb location and excellent facilities
Stayed 6 nights in Oct 2019
Response from Nina Torriani (Guest Relations Manager) on Oct 24, 2019
Dear guest, First of all, thank you for sharing your experience with us and for the trust you have deposited in Secrets Mallorca Villamil. Also sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel. We really appreciate your positive comments about our staff, location and facilities. Hoping to welcome you for your next stay with us. Receive my best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Villamil For four nights whilst we did a race and were very impressed. fOne of the best buffet breakfasts I’ve ever had! Beautiful grounds, great location, lovely clean rooms and serviced well. Nothing bad to say about this hotel and we will definitely be back.
Stayed 4 nights in Oct 2019
Response from Nina Torriani (Guest Experience Manager) on Oct 22, 2019
Dear Guest, First of all, thank you very much for sharing your experience with us and for the trust you have deposited in Secrets Mallorca Villamil. Sincere thanks for your excellent comments and positive feedback. We really appreciate your good comments about the location, the food, rooms, cleanleness and our staff. Thank you for being our guest. We are looking forward to welcome you and your family again very soon. Receive my best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m from the states and I was to say the service is impeccable! The experience manager is stunning with how much effort she puts into making sure the stay is wonderful for all guests. Can’t say enough great things about her and the the overall staff. First night we were there they had a very enjoyable boat ride that takes you out so you can see the ocean that surrounds the resort. The breakfast is great and large selection- eggs, omelet bacon, and champagne! Lots of nice restaurants at the hotel. Beautiful pool, and very clean. Outside the hotel- Mary Mar restaurant is a must! My wife’s birthday was during our stay- and we had a bottle of champagne waiting in the room along with a 20 minute massage for her From the hotel. She loved this surprise waiting in the room when we got home that evening. Every night we had chocolates on our bed along with two bottles of water. They were on top of everything at this resort It seemed like a lot older crowd arrived the last night which was September 6th. The only thing we would do differently is spend more time in Ibiza but has nothing to do with this resort. Make sure to explore the island because there is a lot to see in Mallorca if you’re not from the area. Magaluf is great and Canyon de la Calobra. Thanks! :)
Stayed 1 night in Sep 2019
Response from Guest Relations. on Sep 8, 2019
Dear Guest, Thank you for taking the time to share your recent experience on Expedia following your stay with us and for choosing our hotel. We are very happy to know that you enjoyed your stay with us and we really want to thank your for your excellent comments about our Staff. There isn't any better motivation for us that reading comments like yours. Also thank you for your good feedback about our island. It was a pleasure having you here as our guest and hope to welcome you again very soon. Best regards, Aina Mena (Guest Experience)

10/10 Excellent

Verified traveler

Stayed 8 nights in Aug 2019
Response from Nina Torriani (Guest Experience Manager) on Sep 7, 2019
Dear Guest, Sincere thanks for your 5 Star rate Hoping to welcome you for your next stay with us. Receive my best regards, Nina Torriani (Guest Experience Manager)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the waterfront view and the privacy of the resort.
Stayed 2 nights in Aug 2019
Response from Guest Experience Manager on Aug 20, 2019
Dear Guest, First of all thank you for sharing your feedback with us on expedia.com. It has been a pleasure welcome you as guest of Secrets Mallorca Villamil. Hope to see you again very soon. Kind regards, Nina Torriani

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but not a 5 stars.
Nice hotel. Great breakfast. Good choice of restaurants. Unfortunate that there aren't beach chairs available to hotel guests.
Stayed 3 nights in Jul 2019
Response from Nina Torriani (Guest Experience Manager) on Jul 31, 2019
Dear Guest, Thank you for sharing your opinion with us after your stay at Secrets Mallorca Villamil. Also thanks for your positive review about our restaurants and facilities. In reference to the sun loungers on the beach, let me inform you that beaches in Spain are public and we are not allowed to have chairs on it. We hope to welcome you again. Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely designed and pleasant to sit outside and admire.
Stayed 8 nights in Jun 2019
Response from Nina Torriani (Guest Experience Manager) on Jul 2, 2019
Dear Guest, Sincere thanks for your 5 Star rate and your positive comment about our design and views. Hoping to welcome you for your next stay with us. Receive my best regards,

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Highly recommend
Amazing hotel! I have just returned from staying 7 nights and all I can say is wow! The location of the hotel is fantastic, right on the beach although with the facilities at the hotel you probably won’t want to leave the pool. My room was great, for some reason I think mine was a little larger than others. The service was amazing, everyone is so friendly and the turndown service at night is a special treat. Can’t wait to go back again!
Stayed 7 nights in Jun 2019
Response from Nina Torriani (Guest Relations Manager) on Jun 21, 2019
Dear Mrs. Angie, Many thanks you for taking time to review our property on Expedia.com. It brings us a lot of pride and joy to hear such a positive comment about our Hotel. Particularly your opinion about our location, facilities and staff. I will be sharing your nice words with all the team in order to motivate them and to remain on their duties in the same way. Thank you again for your comments and we hope to welcome you again in our hotel for your next stay. With best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2019
Response from Nina Torriani (Guest Experience Manager) on Jun 5, 2019
Dear Guest, Sincere thanks for your 5 Star rate Hoping to welcome you for your next stay with us. Receive my best regards, Nina Torriani

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here. Love the location, the pool is excellent, nice firm beds, quiet rooms and huge choice at breakfast. Decor still a bit dated even after recent revamp but everything else is great
Stayed 4 nights in Apr 2019
Response from Nina Torriani on Apr 26, 2019
Dear Guest, First of all, thank you for sharing your experience with us and for the trust you have deposited in Hesperia Villamil. Also sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel. We really appreciate your positive comments about our rooms, location, outdoor pool and breakfast buffet. About the decor I'm glad to inform you that we are changing our forniture. Hope to welcome you again very soon. With kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Guest Relations Manager on Apr 5, 2019
Dear Guest, Sincere thanks for your 5 Star rate. Hoping to welcome you for your next stay with us. Receive my best regards, Nina T.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Great hotel - old style and quaint - and fantastic service. The breakfast spread was as good as we've seen (well, almost ;-) ). The pool and beach were excellent too...
Stayed 4 nights in Oct 2018
Response from Tanja E. on Mar 15, 2019
Dear Mr. Paul, thank you for taking the time to share your feedback on Hotels.com following your recent stay with us. We are glad you enjoyed your holidays at our Hotel and hope to welcome you back on your next visit to Mallorca. Sunny regards from the whole Villamil Team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
My husband and I recently spent 4 days at the Hesperia Mallorca Villamil. The location of the hotel is excellent. The back of the hotel faces a stretch of a beautiful, white, sandy beach. The hotel is expertly landscaped, has a crystal-clear swimming pool and lots of lounges. Hotel Villamil is located on a street where both sides are filled with restaurants, bars and clothing and food stores. The people are friendly but unfortunately most staff speak little or no English. This caused us to have problems with wake up calls, directions, general information and responding to our call that someone was trying to get into our room. Also, it's a 30 minute taxi ride to main city of Palma and the Medieval décor is not my taste.
Stayed 4 nights in Oct 2018
Response from Tanja E. on Oct 13, 2018
Dear guest, thank you very much for sharing your positive feedback regarding your recent stay at our Hotel Villamil. We are happy to read that you enjoyed the holidays and that you like the location of the hotel and our friendly staff.Regarding the room decoration, I have taken note of your opinion and will transmit it to our Management in order to improve it.I‘m very sorry to hear that we were not able to meet your expectations in some areas. Please accept my apologies for any inconvenience experienced. It would be a great pleasure to welcome you back. With our best regards,

8/10 Good

Verified traveler

Nice beach resort
Nice hotel, first line, direct access to the beach. Good breakfast, fine a la carte restaurant, another good seafood restaurant in walking distance. Spacious room, clean and new, good amenities.
Stayed 3 nights in Sep 2018
Response from Tanja E. on Sep 16, 2018
Dear guest, First, let me show you my sincere gratitude for taking the time in sending us your positive review. We are very happy to hear you enjoyed your holidays with us and are looking forward to welcoming you back soon! Warm regards from the Villamil,

8/10 Good

DAVID, Great Britain

Liked: Staff & service, property conditions & facilities
lovely views over the bay
We were give a room initialy which had a smell of drains.We were given a smaller room to sleep in and a further room the next day which had less of a smell.
Stayed 7 nights in Sep 2018
Response from Tanja E. on Oct 9, 2018
Dear Mr. David First of all thank you for taking the time to review the Hotel Villamil after your stay. We really appreciate your good feedback about our location and views.Let us show you our apologies for the inconveniencies you had with the smell in the room.We hope that you will give us a second chance to show you our improvements in the future. Receive my best regards,

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Hesperia Villamil was amazing. The resort is beautiful and the grounds are very well maintained. They have live music entertainment almost every night, one night they had a complimentary cocktail party and every Thursday they do a complimentary 2h boat ride around the bay. We didn't try to evening buffet but the breakfast buffet has everything you could ever want and the service is superb. There are plenty of shops and restaurants right outside but I would recommend googling them first as a lot are tourist traps with crappy food. We ate at Los Poetas Andaluces three times during our six night stay, amazing food and very reasonably priced.
Stayed 6 nights in Sep 2018
Response from Nina T. (Guest Relations) on Sep 8, 2018
Dear Mrs. Hanna, First of all, thank you for sharing your experience with us and for the trust you have deposited in Hesperia Villamil. Also sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel. We really appreciate your positive comments about our evening entertainment, boat trip, breakfast and of course our staff. It will be a pleasure transmit them your good comment. Looking forward to welcome you again very soon at the Villamil. Kind regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Superb hotel which made our holiday. Staff were wonderful and attentive. Rooms cleaned in the morning and then turned down at night with bottle water replenished. Fabulous breakfast with lots of choice- all very fresh. Local area is good too with many lovely restaurants- I advise people to look on tripadvisor to find the best!
Stayed 7 nights in Aug 2018
Response from Tanja E. on Aug 12, 2018
Dear Mrs. Caroline, First, let me show you my sincere gratitude for taking the time in sending us your positive review. We are very happy to hear you enjoyed your holidays with us and are looking forward to welcoming you back soon! Warm regards from the Villamil,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from Nina T. (Guest Relations) on Aug 9, 2018
Sehr geehrte(r) Frau/Herr, Vielen Dank für Ihre 4 Punkte Bewertung. Wir würden uns sehr freuen Sie ein weiteres Mal in unserem Hause willkommen zu heißen. Mit freundlichen Grüßen,

10/10 Excellent

Peter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We have been to Peguera many times over the last 20 years but never stayed at the Villamil until now. The hotel is right in the heart of the town and also right on the beach. We stayed with our two teenaged boys in two rooms. We upgraded our room so that we had a lovely view of the beach and bay otherwise we would not have liked the view over the main road and the 'chicken shop'. All of the staff at the hotel were friendly and approachable and someone is always on hand 24 hours a day to help. The facilities are excellent. The only minor criticism would be that the Gym is small and would benefit from more space, equipment and free weights. Otherwise we could not fault the hotel and would recommend it if you are after a relaxing holiday in a quieter part of this beautiful island.
Stayed 6 nights in Jul 2018
Response from Tanja E. on Aug 6, 2018
Dear Mr. Peter, thank you so much for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at the Villamil. I really appreciate the excellent comments about our location, facilities and staff. Regarding the Spa we take good note of your comments in order to improve our services. Hoping to welcome you back very soon. Kind regards,

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Tanja E. on Jul 30, 2018
Dear Mr. Ernest, Sincere thanks for your 5 Star rate. Hoping to welcome you for your next stay with us. Receive my best regards,

4/10 Poor

Ayman, Canada

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Jun 2018
Response from Tanja E. on Jul 12, 2018
Dear Mr. Ayman, first of all thank you for the time you have taken to share your experience with us and for your stay at the Hotel Villamil. We hope that you give us a second chance, to show you our improvements as well as to have the opportunity to welcome you back at our hotel and change your perception regarding your last experience to make you fell at ease. With best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break with friends
Relaxing break. Perfect location. On the beach. Will definitely stay again.
Stayed 3 nights in Jun 2018
Response from Tanja E. on Jul 8, 2018
Dear guests, First, let me show you my sincere gratitude for taking the time in sending us your positive review. We are very happy to hear you enjoyed your holidays with us and are looking forward to welcoming you back soon! Warm regards from the Villamil,

10/10 Excellent

Nigel, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in centre of town / next to beach
Top class hotel lovely breakfast great location excellent staff. We were lucky enough to spend 2 weeks here in June and did not want to leave.
Stayed 14 nights in Jun 2018
Response from Tanja E. on Jul 3, 2018
Dear Mr. Nigel, thank you so much for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at the Villamil. I really appreciate the excellent comments about our location, breakfast and staff. Hoping to welcome you back very soon. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
The hotel and facilities are very nice and relaxing. The beach was not overcrowded and there are some crowded beaches in the area.
Stayed 6 nights in May 2018
Response from Tanja E. on Jun 5, 2018
First of all, thank you very much for sharing your experience with us and for the trust you have deposited in Hesperia Villamil. Sincere thanks for your excellent comments and positive feedback. Thank you for being our guest. We are looking forward to welcoming you again very soon. Kind regards,