Universal Hotel Neptuno - Adults Only

4.0 star property
Adults-only beach hotel

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May 2024

Universal Hotel Neptuno - Adults Only

Photo gallery for Universal Hotel Neptuno - Adults Only

Double Room, Sea View (Frontal) | View from property
In-room safe, desk, laptop workspace, blackout drapes
Food court
Reception
Double Room, Sea View (Frontal) | Bathroom | Hair dryer, towels, soap, shampoo

Overview of Universal Hotel Neptuno - Adults Only

8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Free WiFiFree WiFiFree WiFi

Check out the area

Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Popular LocationMegapark2 min walk
  • Popular LocationPlaya de Palma2 min walk
  • AirportPalma de Mallorca (PMI)11 min drive
  • Popular LocationSon Costa-Son Fortesa Station16 min drive
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Room options

Double Room, Balcony, Sea View

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 248 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room, Balcony, Partial Sea View

cleanliness

Highlights

Balcony or patio
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 248 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Double Room, Balcony

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

Double Room, Balcony, Partial Sea View

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 248 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Double Room, Sea View (Frontal)

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bathtub and shower
Hair dryer
  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, Balcony, Sea View (Lateral)

cleanliness

Highlights

Balcony or patio
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 431 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the neighborhood

Palma de Mallorca

Located in Palma de Mallorca, Universal Hotel Neptuno - Adults Only is in the city center and on the waterfront. Port of Palma de Mallorca and Puerto Portals Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Palma and El Arenal Beach. Looking to enjoy an event or a game while in town? See what's happening at Circuito Mallorca or Plaza de Toros. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.

What's nearby

  • Playa de Palma - 2 min walk
  • El Arenal Beach - 17 min walk
  • Port of El Arenal - 4 min drive
  • Palma Aquarium - 6 min drive
  • Platja de Can Pastilla - 11 min drive

Getting around

  • Marratxi Pont d Inca Station - 12 min drive
  • Palma de Mallorca Airport (PMI) - 11 min drive

Restaurants

  • Megapark - 2 min walk
  • Levita Cafe - 3 min walk
  • Bierkönig - 5 min walk
  • Lino's II - 5 min walk
  • Oberbayern - 2 min walk

About this property

Universal Hotel Neptuno - Adults Only

Upscale hotel by the ocean
Close to Playa de Palma and El Arenal Beach, Universal Hotel Neptuno - Adults Only provides a poolside bar, a terrace, and a coffee shop/cafe. With amenities like a white sand beach and beachfront dining, this hotel is the perfect place to soak up the sun. For some rest and relaxation, visit the sauna, and indulge in a massage, a body treatment, or a body wrap. The onsite Mediterranean cuisine bistro, PM1114, features al fresco dining. Free in-room WiFi is available to all guests, along with a garden and a library.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Smoke-free premises, 1 meeting room, and an elevator
  • A TV in the lobby, a front-desk safe, and tour/ticket assistance
  • Guest reviews give good marks for the helpful staff
Room features
All 100 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Hair dryers and shampoo
  • 40-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and mini fridges

Languages

Catalan, English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 m
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM–10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PM1114
  • Pool Bar

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Direct access to the beach
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April 14 to October 31
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
A car is not required for transportation to and from this property

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Universal Hotel Neptuno - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Universal Hotel Neptuno - Adults Only?

There is free parking nearby.

What time is check-in at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Universal Hotel Neptuno - Adults Only?

Check-out is at 11:00 AM.

Does Universal Hotel Neptuno - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Universal Hotel Neptuno - Adults Only located?

Offering direct access to the beach, this Palma de Mallorca hotel is in the city center and within 1 mi (2 km) of Playa de Palma and El Arenal Beach. Port of El Arenal and La Porciuncula Church are also within 2 mi (3 km).

Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 352 reviews" "
Rating 8 - Good. 163 out of 352 reviews" "
Rating 6 - Okay. 24 out of 352 reviews" "
Rating 4 - Poor. 6 out of 352 reviews" "
Rating 2 - Terrible. 10 out of 352 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angelika

Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023

10/10 Excellent

Bente

Stayed 4 nights in Aug 2023

8/10 Good

Mariel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Stayed 4 nights in Jun 2023

10/10 Excellent

Michael

Stayed 6 nights in May 2023

8/10 Good

Kristoffer

Stayed 4 nights in Apr 2023

8/10 Good

Pilar Cazorla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Aug 2022

4/10 Poor

Kathleen

Traveled with family and small children
Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022

10/10 Excellent

Vildana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Stayed 2 nights in Jun 2022