Generally a very nice hotel.
Facilities - good and as advertised. Clean and pleasant decor.
However - as a 4 star hotel I feel it does not have the usual level of staff friendliness, customer service etc you'd expect. Also, for english speaking guests be aware it is German run and that seems to be main language spoken.
I arrived at exactly 9-30pm - the official finishing time for dinner, although there was still hot food out and lots of guests eating. I was very tired and just wanted a quick bite and to go to bed. However, I was told I was not allowed and must wait till 10pm when a cold dinner (salad) is provided for late guests.
No facilities for hot drinks in room. Kettle hire is €12/week, but note this is just for a kettle which is dumped on you on check in. They will not help you out with cups, tea coffee etc.
I found some staff to be abrupt and unfriendly, unhelpful. E.g I went to take my bike back to my room (I had not been told this is not allowed and there are no signs etc) and two reception staff simultaneously shouted at me across the busy reception area. Then I was given snappy directions to the bike tent, which I didn't know about, but not told I needed a key, so had to return once I'd found it.
I tried to enter the spa at 7-40pm, and the attendant told me it closed in 5 minutes. I replied that I thought it was at 8, as in the info. She let me in eventually but was quite rude about it and turned off all the lights at 7-58pm when I was still changing.