Aerial view

Reviews of Playa Esperanza Resort

4 out of 5
Playa Esperanza Resort
Avenida de la Albufera No 4, Playa de Muro, Muro, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 219 reviews" "
Rating 8 - Good. 87 out of 219 reviews" "
Rating 6 - Okay. 21 out of 219 reviews" "
Rating 4 - Poor. 5 out of 219 reviews" "
Rating 2 - Terrible. 2 out of 219 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bobak, Lake Oswego

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.
Stayed 3 nights in Aug 2023

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service, property conditions & facilities
Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests. Pros Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things. Cons Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe. very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.
Stayed 7 nights in Sep 2022
Response from Playa Esperanza Resort on Sep 18, 2022
Dear ElizabethWe are very sorry that we were not able to meet all of your expectations, that you were not satisfied in all aspects of your stay and that you do not recommend our house to others. Of course, our Playa Esperanza Resort with its 565 rooms is not a small hotel. Nevertheless, our guests enjoy a very personal service and the well-being of each individual guest is very important to us. The fact that we didn't meet your taste at the buffets really hits us. Because normally our restaurant is highly praised by our guests. In addition to theme buffets several times a week, we offer an extensive appetizer and salad buffet every day, various fish and meat specialties for the main course with a wide selection of vegetables and side dishes such as potato, rice and pasta preparations. At our show cooking stations, meat and fish specialties are fried for you à la minute and according to your wishes. It's a pity that you don't like the style of our modernized dining room. In our extensive gardens, our guests will find 3 outdoor pools where they can relax. Animation activities occasionally take place on one. Perhaps the last word has not yet been spoken for you.Kind regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
Stayed 3 nights in Jun 2021
Response from Playa Esperanza Resort on Jul 4, 2021
Dear Guest. Thank you very much for your time to write this review. We very much regret that we were not able to meet all of your expectations and that you were not satisfied in all aspects with your stay. Of course, our Playa Esperanza Resortis not a small hotel and with its three buildings it forms a spacious holiday complex directly on the beach of Playa de Muro. Nevertheless, our guests enjoy a very personal service and the well-being of each guest is very important to us. Maybe the last word is not spoken in your case? We would be happy to welcome you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2020

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff.
View from my balcony
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful. Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for. Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope. We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
Stayed 11 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent traveller
Disappointing rooms.
Stayed 12 nights in Aug 2019
Response from Playa Esperanza on Sep 3, 2019
Please send us your room number

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Jun 2019

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i et
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Location for our cycling activity. Being refused entry to the restaurant for wearing shorts when females were allowed to wear shorts. I thought this type of sexist behaviour had been eradicated years ago
Stayed 4 nights in Apr 2019

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Mallorca 312 Bike Event - Hotel
I was staying at the hotel for the Mallorca 312 cycle event. Lovely hotel, nice staff, efficient, great position on beach, had a cold buffet on offer for night time arrivals. Some areas of the hotel were a little tired. Mostly an excellent hotel and excellent value for money.
Stayed 3 nights in Apr 2019

10/10 Excellent

Tehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Excellent hotel service was very good food was nice and fresh staff were very good 5 stars all round Beach and sea amazing
Stayed 1 night in Apr 2019

10/10 Excellent

Tehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in majorca
Amazing place beautiful sea clean beach hotel staff food breakfast 5 stars brilliant experince
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dining staff really friendly and helpful however front desk not as much. Didn't tell us coffee facilities before breakfast was available only handed us a paper in Spanish assuming we can read. We only found out on last day. Otherwise very pleasant stay even though as off season nothing open around the hotel. Good variety of food in buffet .
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Really lovely hotel in a great location. 3 great pools and only steps from the beach, what more could you ask for. There was more than enough sun loungers dotted around, I particularly liked lying under a palm tree. Breakfast was really good and dinner had a different theme each night and seemed to cover all the bases for different diets. The spa facilities and gym were great. Would be perfect for families with a good variety of things to keep littke folk entertained. The animation team work really hard as do all of the staff who were all very polite and friendly. Will definitely go back
Stayed 9 nights in Aug 2018

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Muro Beach
The beach was beautiful. The staff were all nice. The buffet was adequate. A pass to the spa was included which had nice waiter features, sauna and steam room. There is limited parking at the hotel so we had to park at the beach. There is a fee to use the in room safe and a 15 euro deposit is required for use of beach towels. Overall it was a good value.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel and the service was excellent. Great location for the Mallorca 312 sportive. Food and service was generally excellent. We had a sea view which was amazing particularly to wake up to the sunrise and gentle waves breaking on the beach. Only bad points were the people in the next door room who’s alarm went off 3 nights on the run at 1.20 am?! The sound came in from the balcony so had to close the windows and the air conditioning was not on so the room was very warm. Also they do an early breakfast between midnight and 7 but nothing between 7 and 8 am which is odd since 8 am is quite late for breakfast to start. Both minor points and we would stay again without hesitation.

8/10 Good

Cathy

Liked: Property conditions & facilities
Satisfied, but room for improvement
The price is a pretty good value considering breakfast and dinner were included! We also enjoyed the pool and spa area. However, some things were not as ideal. For instance, the shower did not appear clean and there was hair. Not a big deal to me and others may be very put off by that.... but, I do know the general expectation is not to your hotel in that condition. Also, we were double charged at the front desk although we previously paid online. Once we disputed it, we were offered our refund, but the transaction was not cancelled on the credit card. Once again - not a huge deal to us, but it may have happened to others. Lastly, this was mid-April so it was not quite as hot and humid as it is in the summer and our room was HOT. The AC was not blowing out cool air so we had to sleep with the window open. There are a ton of options for food at dinner and breakfast, but boy do they pack things up at 2130 on the dot. As with any buffet - some food is good, and some is not so good. Overall, still a great value. The staff members were very friendly and more than helpful and the overall presentation of the hotel is very nice.

10/10 Excellent

paul, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Been to the Playa Esperanza many times. The staff are very friendly and a lot of them remembered us from the previous visits and spent time talking to us. Located right on the beach and great for walking either way and across the road is Parc Naturel de Albufera. Mainly Germans and Spanish in the hotel but I have no problem with this as they will quite happily chat to you. We visit in early or late season and have been coming here for the last 16 years and have stayed about 14 times and will be returning again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review of Hotel Playa Esperanza, Mallorca
Definitely the food in the main restaurant was exceptional in quality and variation. Unfortunately I can't say the same for the Luna pool bar and restaurant. The cost was excessive and the quality was lacking. My only other negative was the beds were on the soft side. Other than that I found the hotel to be exceptionally high quality and the staff superb . A very enjoyable holiday.
Stayed 12 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017

10/10 Excellent

Qiuwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

J, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel but not many English speakers
We spent a very enjoyable week here in July 2017, with a fantastic view of the sea and the pool from our balcony. The bedroom was spotlessly clean, and the mattresses super-comfy. The food was excellent, and we really enjoyed being able to spend time in the indoor spa pool and jacuzzi (at no extra cost) when we had had enough sunshine for the day. It seemed to us that virtually everyone else was German speaking, so if you are sociable and like to have the odd chat with people around the pool or in the hotel environs you won't be able to unless you speak German!
Stayed 7 nights in Jul 2017

8/10 Good

Wellington, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Families
Hotel was clean, food was fresh hot and good, the pools, bars, and location to the beach and stores were perfect. The only thing I found weird that no other hotel I stay at does is make you pay for using the in-room safe and the daily city tax, why isn't that all just thrown into the Expedia package deal? If the city tax fluctuates, still shouldn't be an issue. Also, a 15 euro charge for a beach towel that you have to pay cash, can't you just charge it to the room and then take it off once I return the towel? Just little annoyances but overall incredible experience and hotel, would book again and suggest to family and friends.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
R & R in the sun
Good selection of food for both breakfast & dinner. Spacious room with balcony and comfortable bed. You do need to maneuver around the bathroom door to get to the toilet but other than that the bathroom was well equipped. I was there early June so no problem getting a sun lounger + shade for the day. Great for a rest & relaxation holiday
Stayed 5 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Generally a very nice hotel but not very friendly
Generally a very nice hotel. Facilities - good and as advertised. Clean and pleasant decor. However - as a 4 star hotel I feel it does not have the usual level of staff friendliness, customer service etc you'd expect. Also, for english speaking guests be aware it is German run and that seems to be main language spoken. I arrived at exactly 9-30pm - the official finishing time for dinner, although there was still hot food out and lots of guests eating. I was very tired and just wanted a quick bite and to go to bed. However, I was told I was not allowed and must wait till 10pm when a cold dinner (salad) is provided for late guests. No facilities for hot drinks in room. Kettle hire is €12/week, but note this is just for a kettle which is dumped on you on check in. They will not help you out with cups, tea coffee etc. I found some staff to be abrupt and unfriendly, unhelpful. E.g I went to take my bike back to my room (I had not been told this is not allowed and there are no signs etc) and two reception staff simultaneously shouted at me across the busy reception area. Then I was given snappy directions to the bike tent, which I didn't know about, but not told I needed a key, so had to return once I'd found it. I tried to enter the spa at 7-40pm, and the attendant told me it closed in 5 minutes. I replied that I thought it was at 8, as in the info. She let me in eventually but was quite rude about it and turned off all the lights at 7-58pm when I was still changing.

4/10 Poor

Verified traveler

Swarming with kids and older German tourists!
If you're a family with kids or older traveller looking for a nice easy resort-style stay, this is your place. We found it too structured and overall very awkward. Meal times are regimented and all buffet. I will say the dinners were delicious but it's just a massive resort catering to kids and the elderly. They had kids shows on a stage directly under our room then an adults version at night. Very cheesy and weird. They had about 5 bars dotted around the resort but none stayed open into the night. WHY? If you're after something a less lame head down to Alucida where there is more going on and boutique style accommodation to choose from.

10/10 Excellent

Nick, Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot on the beach at Muro
Second stay for us great spot on the beach at Muro. Excellent facilities and the staff are very welcoming. Food is always great with good range, but in a busy buffet style restaurant. Only two things I would change here, no tea or coffee making facilities in room, and it would be good if you exchange evening meal for lunch.

10/10 Excellent

Robert, Calpe, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birdwatching and pleasure
Although this hotel is 95% German all the entertainment was in English. Food - excellent, with such a wide range to choose from and different every day. It is used by push bikers, holiday people, bird watchers and photographs. It is only 10 minutes walk to the main gate of the Nature Park, also the bus stop is outside hotel with a very good frequent service into Alcudia, Inca and Palma. If you are a Birdwatcher best time to go is end April or end September.

4/10 Poor

linda, uk

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Needs updating
Not geared to anyone younger than 70years. No Spanish food all German. Unhelpful staff. Check in left us short of info re old fashioned dining room set up. Very 1970s in decor and attitude. Good thing we left after two nights

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel on the beach
Had a great time at this hotel and recommend it. Hotel, facilities, food and beach access were great. Grounds are extensive, so you can always find a nice spot. No towels on sunbeds and three pools across the complex to choose from. Guests are mainly from Germany, so British visitors are in the minority. Friendly and helpful staff, reasonable prices and good entertainment. We also found a great "chill out" beach bar just 5 minutes walk up the beach.

10/10 Excellent

Bob, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for bird watching
This hotel is really great and for us very close to the Park Natural for bird watching or just a lovely walk. Bus stop outside going to other places even into Palma. But if you just want a lazy time this hotel has all you might need.

6/10 Okay

Anon, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Isolation!
Although a nice hotel, it is NOT in Alcudia, as listed. It has nothing but a few supermarkets & small shops. There is nothing to do & the hotel was empty during the day, nor entertainment at night. Even worse, It is also 99% german so there is nobody to talk to if you are British, which is NOT mentioned. A very disappointing & lonely holiday!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good food!!
Like this hotel... The food is good service brilliant and entertainment is good for both adults and kids. Recommended

6/10 Okay

Diana, MN

Disliked: Room comfort
Hotel Needs Work!
I was a travel Agent for years so I do know what I am talking about. The star rating should be more like a 3.5! The food is the same daily,& basic buffet. Beds are terrible! the mattresses are the worst I've ever slept on. The free wifi is only in the Lobby,when you have business it's to loud to conduct business in the lobby. The property is over priced. The cleaning staff did not replace our soap or shampoo the whole 6day stay,this should be done at least every other day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice holiday
We enjoyed our stay very much. It is a very large complex so it takes some organisation. It is a little confusing if the spa facilities were free or not as we were made to pay following the first day. There are lots of extras such as drinks with dinner that you need to pay for. Dinner is for two sittings so we did not get a choice of doing the earlier sitting. However on the whole a very nice hotel.

10/10 Excellent

Jambo, Ottawa, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy from Brindisi
We had a very enjoyable experience at Hotel Playa Esperanza in early July. It's right on the beach, with lots of amenities around. The breakfast buffet was great, lots of choice. And the service was also top-notch.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good friendly hotel
Very good hotel with excellent facilities and very friendly and efficient staff in all areas. The only slight issue was the bed (2 singles pushed together) which slid apart and were creaky! We would definitely stay here again.

10/10 Excellent

M.A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!!
Nice and clean hotel, nice sandy beach, great food and lots of variety!!

10/10 Excellent

jan, Leeds, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Again
Ticked every box for price ,staff, comfort best sleep ever , even food good choice , staff could not do enough for you refreshing, quiet no loud pool music , relaxing holiday

8/10 Good

Sassy scratte

Liked: Cleanliness, staff & service
Fantastic Hotel
Overall the hotel was great. The service was phenomenal and the food good. It has great spa services, e.g. Dry and wet saunas, steam room, jacuzzi, cold pool, pool with different types of jets, four different types of showers, and more. Although the bed were a bit uncomfy compared to other European hotels, the pillows made up for it! It is right on the beach,which is great. The only downside is that if you want a chair.lounged on the beach it is an additional 9 euros per day. The chairs at on the hotel property you need to get up pretty early and claim one if that is what you are into. I used the chairs on the beach for several days just too keep my stuff while I swam and walked along the beach, so I did not have to pay. There is a guy that walks up and down the beach periodically to make people to pay. It is a matter of timing... All in all great place. I would go back. If you want to see or do anything I highly recommend a rental car. I cannot imaging not having one.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service
A very nice family destination
A very nice family destination.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service
Disliked: Room comfort
A week of R and R in Alcudia, Mallorca
I was on a one week rest and relaxation vacation by the ocean. I wanted a no hassle all inclusive package. I am a single male. I found the following. A beautiful hotel by the ocean in Alcudia Mallorca. The Hotel staff were friendly and helpful. I was booked with a single room and found it to be facing the street and I wanted to change for an ocean view. They offered to change it but before confirming the change they showed me the room. The Hotel facilities are 1st class, the dinning room and it's selection for breakfast and dinner was very good although their chairs were not comfortable (too leaned back-lounge chair type), interior and exterior pool, a spa, fully manicured grounds, activities and babysitting for kids. The beach is really nice. The beaches are not controlled by the hotel so if you use the existing beach chairs and parasols you will be charged for it at a rate of eur 10.00 per day for 2 people! The hotel is mainly frequented by German guests and a few British ones, so little english spoken here. The clients are mostly couples of all ages and also popular with families. Not a good place for singles. The entertainment provided is mediocre at best. The problems: The beds are too small and hard. They are literally small single beds and two put together to make a double where you fall in-between all the time! No coffee machines in the room (that's europe wide). Bathrooms were clean and modern. In my view this hotel is only a 3 star mainly due to bad bedding.

8/10 Good

Pascal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir können die Unterkunft weiterempfehlen und werden wieder gehen, aber nie mehr über ebookers!
Stayed 8 nights in Oct 2023