Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Billington

Great accommodation with excellent facilities

Posted Sep 12, 2014
Pros: The variation of little 'locations' within the complex - it makes it feel like a small town rather than a single resort. It has a very relaxing feel.
Cons: Slow down time so the stay is longer!
Location: The location is OK, albeit at the end of town, so if you are self-catering and like to try off-site restaurants, you'll do the same walk home
We stayed here 5 years ago with a 2 year old and loved it. Returned in August 2014 with a (now) 7 year old and a 4 year old and loved it even more. The surroundings are amazing, the facilities are excellent and the staff are extremely friendly & helpful. While we were self-catering, the restaurant facilities also looked to be extremely good. On-site entertainment during the day is just right (not too much of it) and the night time shows were very well presented - the kids loved it. The beach is 2 minutes walk away and there are pools galore to have fun in. And one or two outside bars too! We'll no doubt be returning in the next few years.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Average rooms but great staff

Posted Sep 2, 2014
The staff are what make this resort - entertainment team brilliant day and night, reception very good and cleaners amazing. Our room M307 had very poor air conditioning - reported twice but only a marginal imrovement. Would recommend this resort but not this room. Sun beds a nightmare - small but nice beach.
5 out of 5
Recommended
for Families
by A verified traveler from UK

Fantastic family hotel

Posted Sep 1, 2014
Pros: Location, having the private beach as well as the swimming pools. Cleaning staff were fantastic every day.
Cons: Snack bar menu and food quality.
Location: Great location with loads to do nearby for the children. Take a short walk to Porto Petit for better quality restaurants and bars though.
Really clean and great facilities. Breakfast and dinner options were fantastic and varied throughout the week so lots of choice. Kids activities were great and the staff were very attentive. The only thing I would criticise is that the snack bar menu was limited and not as good a quality as the rest of the food provided but otherwise, faultless.
4 out of 5
by A verified traveler from Uk

Great for kids not for singles

Posted Aug 30, 2014
Pros: Beaches, pool and entertainment convenient
Cons: Too overcrowded. Restaurant staff rude and slow
Location: Excellent location near all the restaurants and evening entertainment on the resort. Waterpark 45 mins away was fun.
Great for kids with 2 pools and beach. Excellent kids club and evening entertainment for kids. Good location near to restaurants and evening entertainment in the resort. Very over crowded in August with everyone on top of each other at the pool and just a bit more space at the beach. If you don't have kids it's not for you
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, excellent facilities

Posted Aug 25, 2014
Very happy, great kids club which is inclusive. excellent value for money.
5 out of 5
Recommended
for Everyone
by family of 3 from L

Fab family holiday

Posted Jun 29, 2014
Lovely clean, well kept resort. Excellent location, easy to walk to town centre with a toddler in a pushchair. Beautiful beach & pool. Room was as we expected from pictures. Everything very clean. We had a fab family holiday with a 2 year old. Will definitely consider this resort again.
5 out of 5
Recommended
for Everyone
by michelle from manchester.

Excellent hotel for families

Posted Jun 22, 2014
Pros: The food is brilliant. Loads of choice (almost overwhelming!) and all very fresh and of high quality. Several swimming pools to use.
Cons: Turn some of the steps into slopes to enable easier access with a buggy, especially to the pools and beach.
Location: Great location, plenty of other beaches to visit. Bus ride to Cala D'or worth doing. Boat ride on the Starfish was good.
We have just spent ten nights at the Inturotel Cala Esmeralda and it was thoroughly enjoyable. We have two young children (3 years old and a ten month baby) and we found it just right for us. The hotel accommodation is clean, the staff are very helpful and friendly, the food is fabulous, the beach is lovely, there are several pools to use both at Cala Esmeralda and at Cala Azul Park next door. There is a children's playground and children's entertainment during the day and in the evening. The only slightly negative thing I would say is that the complex could be a bit more buggy friendly - steps to the pools and beach - could maybe do with a few more slopes. But it's certainly not a deal breaker and we wouldn't hesitate in recommending this place to other families with young children and we would definitely return ourselves. There is planty to do around and about - we did a boat trip on the Starfish, took a bus ride to Cala D'or marina and town centre, visited other beaches along the coast. But the main thing we did was play in the pools. Our three year old loved it.
4 out of 5
Recommended
for Families
by Sarah from channel islands

Great service and excellent food

Posted May 30, 2014 on Hotels.com
We stayed half board with an 18 month old. The buffets were fantastic great selection and really excellent value. The service was extremely efficient and staff were very polite. The only downside was the noise from next door rooms and the rooms above, soundproofing would make a vast improvement. But I would still highly recommend and it was great for toddlers too, staff were very good with children.
5 out of 5
Recommended
for Families
by Becky from uk

Brilliant family hotel

Posted May 23, 2014
Had a fantastic 10 days at intuotel esmerelda. Lovely hotel in a great beach front setting. Good selects of entertainment, including exercise class each day. Great for families as located in bustling cala D'or with loads of restaurants, fairgrounds etc.
5 out of 5
Recommended
by Ahj70 from Portsmouth

Great hotel especially for families

Posted May 18, 2014 on Hotels.com
Had a great stay; hotel in excellent location, spotlessly clean and well maintained. Staff fairly friendly. We went out of school holidays but surprised how many kids there were. It's very family friendly so if you want adults only space this isn't the place for you.