Indoor pool, 3 outdoor pools, sun loungers

Reviews of Zafiro Rey Don Jaime

4 out of 5
Zafiro Rey Don Jaime
Puig Mayor, 4, Calvia, Balearic Islands

Reviews

8.4

Very Good

Rating 10 - Excellent. 200 out of 468 reviews" "
Rating 8 - Good. 193 out of 468 reviews" "
Rating 6 - Okay. 45 out of 468 reviews" "
Rating 4 - Poor. 24 out of 468 reviews" "
Rating 2 - Terrible. 6 out of 468 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the view of my room.
Stayed 6 nights in Jul 2023

8/10 Good

Lind

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would say in a negative way is...was not told about this hotel being cash free, & the limit on charges made to the room key which is 200 euros, although once the 200 is paid you can start again. Otherwise lovely clean hotel & friendly staff. Food great. Close to the beach
Stayed 7 nights in Jun 2023

10/10 Excellent

hayley anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second visit, the first being 5 years ago. It really lived up to our memory, lovely staff, great food and lovely hotel. Not much going on for kids (less than our last visit) so a good job my daughter is now 11 and quiet happy in the pool etc
Stayed 7 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Lovely hotel with great staff
The hotel is lovely. The staff are very helpful, it is clean, well located and any issues are quickly fixed. The breakfast buffet was lovely with a wide choice. I think some of the decor could do with a refresh but overall it was very nice
Stayed 7 nights in May 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would say is that the seats in the dining area are very tired and most of the couches were torn
Stayed 6 nights in Apr 2023

10/10 Excellent

Stephen, Manchester

8/10 Good

Denis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unless many other Mallorca hotels this one proposed hot drinks at dinner which is amazing. I liked the mattresses and pillows, I think those were ideal for comfortable sleep. The building is nicely located. All my daily issues were quickly addressed so I'd like to highlight the front desk team work. I understand that it was impossible to resolve the technical issue for the week i spent there, but being in room with constant 60db level rumble of pool filter upstairs is causing headache. Sleeping is impossible with it. You should rethink the architecture of technical things you have.
Stayed 7 nights in Oct 2022

8/10 Good

Neil James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value accommodation. The rooms are a bit dated but good central location in Santa Ponsa which has a fair few shops and bars nearby along with a quiet beach.
Stayed 5 nights in Jul 2022

4/10 Poor

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gone downhill
Arrived late at night and unpacked to discover soaking wet bed. Informed reception and they didnt know where the problem came from. Took 3 days to dry out. Had a balcony that overlooked a flat roof which people used to get to their friends rooms. Stayed here previously and was a lovely place. Not so much now.
Stayed 6 nights in Jun 2022
Response from Pep Alemany Zafiro Rey Don Jaime, General Manager on Jul 4, 2022
Dear Allan, Thank you for taking the time to share your review. We regret that your stay fell short of your expectations. Feedback from our returning guests is always welcome and we thank you for bringing these concerns to our attention. Please rest assured that we have shared your comments with the relevant teams for future improvements. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Pep Alemany Zafiro Rey Don Jaime, General Manager

10/10 Excellent

Colleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Samuel

Liked: Property conditions & facilities, room comfort
Very enjoyable stay
Staff were spot on and polite, the drinks were cheap we only had room only. We stayed in 327 and had a view of residential area and the mountains behind which was nice a peaceful especially at night. We used the main pool which was busy with 'reserved' sun beds by 10am but always managed to find 2 together. The roof top pool was nice but no shade so we stayed away. Nice quick walk to the beach and shops and cleaning standards were spot on. If you're after a quick break dont look any further, was a tad worried having read some of the poor reviews but ignore them and book this great hotel.
Stayed 4 nights in Jun 2022

10/10 Excellent

Celine, Rutherglen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in May 2022

10/10 Excellent

Mark

Stayed 4 nights in Apr 2022

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

6/10 Okay

graham

Liked: Cleanliness, property conditions & facilities, room comfort
Graham and Jue 2022
Not enough staff. Long que for restaurant and bar. Noise stag and hen parties. Not what we have become used to for the last years
Stayed 5 nights in May 2022
Response from Pep Alemany Zafiro Rey Don Jaime, General Manager on May 25, 2022
Dear Graham and Jue. Thank you for leaving us this review of your recent stay. It is always a pleasure to welcome returning guests, although we are sorry to read that we did not meet all your expectations. We regret to hear that the hotel and bar were busy due to the large group of people that were staying with us at the time, and we apologise for any inconvenience. Additionally, we are sorry your time with us was not as relaxing as we would have liked and regret that you did not inform us at the time. Our team would have been more than happy to have looked into this and taken any necessary action. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Pep Alemany Zafiro Rey Don Jaime, General Manager

10/10 Excellent

graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jolly Boys 2022
Visit several times a year. With a group from the pub and also as a couple. Always excellent service although the entertainment not that great.
Stayed 3 nights in May 2022

8/10 Good

Thelma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Hotel is a great location, 2 minute walk to the beach... and McDonalds! Rooms are cleaned daily and beds are very comfy. We had breakfast & dinner in our booking and the food was excellent. Reception staff are very helpful. Only negative side, our room faced the industrial area of the hotel so machinery noise continued all night.. not great if you are a light sleeper.
Stayed 3 nights in Apr 2022

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely hotel . Great staff . Great food and drinks . Could not fault
Stayed 4 nights in Oct 2019

10/10 Excellent

elaine

Stayed 10 nights in Oct 2019

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zafiro Palma marathon trip
The service at reception, within the restaurant and frankly the whole hotel was excellent. Room had fresh towels & cleaned regularly . Public areas were spotless & cannot fault our stay. This was our 4th stay & we took friends with us and will be recommending this hotel for another stay next year.
Stayed 4 nights in Oct 2019
Response from Hotel General Manager on Oct 18, 2019
Dear Anthony, Thank you so much for the wonderful review! I am thrilled to read that you had an enjoyable stay in Santa Ponsa with us. Hopefully we can see you next year for the 2020 Zafiro Palma Marathon! If we can be of any further assistance, please do not hesitate to get in touch. Warmest regards, Daniel Menéndez

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the terrace bistro. Lunches were wonderful and a la carte amazing. The views from room balconies arent so nice but rooms were adequate. Facilities like gym, pool and sauna are great but dont open til after 10 am. This was disappointing if you want a pre breakfast swim. However, overall experience good.
Stayed 7 nights in Sep 2019
Response from Hotel General Manager on Oct 18, 2019
Dear guest, Thank you for taking the time to leave a review regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Santa Ponsa again soon. Kind regards, Daniel Menéndez

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff so helpfull very central to all santa ponsa has to offer
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 7 nights in Sep 2019

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class food and service, very friendly hotel
Stayed 5 nights in Sep 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear Terry, Thank you for taking the time to leave such a lovely review regarding your recent stay! I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Santa Ponsa again soon. Kind regards, Daniel Menéndez

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Roof top pool fabulous.Very thin walls ,our room was next to the cleaners hub So was woken up every morning at 7 am .
Stayed 4 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear guest, Thank you for taking some of your precious time to share your impressions about our hotel. We are pleased that you enjoyed our root top! However, we have also taken note of your comments about our cleaning service that we will share with team to help ensure that our service is always of the highest quality. Thanks again for sharing your opinion with the rest of the travel community. It would be a pleasure to welcome you back in the future. Sincerely, Daniel Menéndez

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa treatments were excellent and a lovely bottle of champagne with a fresh fruit tray was a wonderful complimentary gift.
Stayed 7 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear guest, Thank you so much for the wonderful review! I am thrilled to read that you had a relaxing break in Santa Ponsa. Hopefully it won’t be too long before you book another few days of rest and relaxation for yourselves. We look forward to welcoming you back in the near future. Warmest regards, Daniel Menéndez

8/10 Good

GL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All three of the pools were lovely, with adequate seating. The main pool was especially nice and there were various midday activities there, including water aerobics and a water polo. The spa had a sauna, Turkish bath and jacuzzi, which were all free to use. The night entertainment was also varied and entertaining. If you didn't want to take part however, there was seating outside in a lite area with a pool and ping pong table off to the side. Lovely for an evening game or relaxing drink- we definitely recommend the pina coladas! The buffet was also very varied and mostly freshly cooked. Their were chefs behind the counters cooking the meats and fish, fresh fried eggs, pancakes and omelettes. There were vegetarian and lactose free options and foods to accommodate everyone. The dinner dessert section is also very vast, which my other half loved! The only complaint was the service desk was packed when we went to checkout. We had booked a courtesy room, which we then missed the check in time for as the queue was so long, though we did get it for the last 10 minutes to change from beach clothes ready for a flight. There was also some communication issues between one of the desk staff, who was abrupt and rude in regards to the baggage holding facilities after checking out and before leaving for a flight. The other staff on the desk were helpful though.
Stayed 4 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear GL, Thank you so much for taking the time in leaving a review following your stay. I am thrilled to read that you had a great time in Santa Ponsa. We will of course take note of the issues you mentioned and work on them to improve. Thank you again for your feedback. We look forward to welcoming you back in the near future. Warmest regards, Daniel Menéndez

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at zafiro don Jamie with my 2 children aged 11 and 9.the hotel was very safe for the children. The food was amazing with a wide range of choices to cater for every need. The pool was perfect, being a good size and a decent shallow end for younger kids. My children loved Ellie, one of the entertainers who had all the time in the world for them. The all inclusive drinks had a wide choice and some amazing cocktails. The only thing was the evening entertainment wasn’t amazing, needed to have more atmosphere. Would definitely go again.
Stayed 7 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear guest, Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance, please do not hesitate to get in touch. Best regards, Daniel Menéndez

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear guest, Thank you for your feedback! We hope to welcome you back again. Kind regards, Daniel Menéndez

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere from the day we arrived. Friendly staff always there to help. Our room was clean and had everything we need, even some toiletries incase we forgot anything like a spare toothbrush.
Stayed 3 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear Martin, Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance, please do not hesitate to get in touch. Best regards, Daniel Menéndez

8/10 Good

Kristine

Liked: Property conditions & facilities
Great hotel, good formula but room are little and not so fresh
Stayed 3 nights in May 2019
Response from Zafiro Rey don Jaime Hotel Manager on Sep 27, 2019
Dear Kristine, Thank you for your feedback regarding your stay at Zafiro Rey don Jaime Hotel. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance, please do not hesitate to get in touch. Best regards, Daniel Menéndez

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 12 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel on Sep 27, 2019
Dear guest, Thank you for rating our hotel. We would love to welcome you back again in the future. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Zafiro Rey don Jaime Hotel on Sep 27, 2019
Dear guest, Thank you for rating our hotel. We would love to welcome you back again in the future. Kind regards,

6/10 Okay

Verified traveler

Stayed 7 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel on Sep 27, 2019
Dear guest, Thank you for rating our hotel. We would love to welcome you back again in the future. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😍Mallorca
The room was lovely and the food was great
Stayed 2 nights in Aug 2019
Response from Zafiro Rey don Jaime Hotel Management on Sep 27, 2019
Dear guest, Thank you for taking the time to leave a review regarding your stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards Daniel Menéndez

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Zafiro Rey don Jaime Hotel on Sep 27, 2019
Dear guest, Thank you for rating our hotel. We would love to welcome you back again in the future. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool deck is a great idea, but it was sad that it was very hard to find beds there. Bar stuff worked super quick & there was virtually no line, even during busy hours. Food selection and quality is great. Meats sometimes over cooked, but it is the case for most all-inclusive resorts.
Stayed 5 nights in Jul 2019
Response from Zafiro Rey Don Jaime Hotel General Manager on Aug 8, 2019
Dear Expedia User, Thank you very much for sharing your opinion. We are very happy to know that you enjoyed your stay and liked the professionalism of our staff and the quality and variety of our food. In the future, we recommend you contact us directly and we will cook less done for you. We hope to see you again very soon. Best regards from sunny Mallorca Daniel Menendez

10/10 Excellent

Verified traveler

Liked: Cleanliness
We loved the pool area no scrambling for beds , selection of food excellent , very pleasant staff throughout the hotel. Specially the restaurant managers and reception . We would have liked to see the nighttime entertainment at the pool area as it was done before rather than inside the hotel ,
Stayed 7 nights in Jul 2019
Response from Zafiro Rey Don Jaime Hotel General Manager on Aug 8, 2019
Dear Expedia User, Thank you very much for sharing your opinion. We are very happy to know that you enjoyed your stay with us, especially the professionalism and friendliness of our staff as well as the food and the pool area. We hope to see you again very soon. Best regards from sunny Mallorca. Daniel Menendez

10/10 Excellent

Verified traveler

Stayed 6 nights in Jul 2019
Response from Zafiro Rey don Jaime Hotel on Sep 27, 2019
Dear guest, Thank you for rating our hotel. We would love to welcome you back again in the future. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the over 18 rooftop pool and bar, and the food during the day was very good. Wasn’t keen on the evening buffet as the food was never hot, and very disappointed that our first holiday away as a couple consisted of two single beds pushed together that would roll apart in the middle of the night.
Stayed 5 nights in Jul 2019
Response from Zafiro Rey Don Jaime Hotel General Manager on Jul 31, 2019
Dear Expedia User, Thank you for taking the time to leave us such amazing feedback following your recent stay with us. I am delighted to see that you enjoyed your stay and left us feeling relaxed! We hope to welcome you back again soon. Thank you again,ward to welcoming you back in the near future. Best regards from sunny Mallorca. Daniel Menendez.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time at this hotel, lovely helpfull staff, great location, great food.
Stayed 7 nights in Jul 2019
Response from Zafiro Rey don Jaime Hotel Manager on Jul 24, 2019
Dear guest, Thank you for taking the time to leave such a lovely review regarding your second stay with us! I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again for a third time. Kind regards, Daniel Menéndez

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely place close to the beach. Restaurant staff were excellent reception not so much.
Stayed 7 nights in Jul 2019
Response from Zafiro Rey don Jaime Hotel Manager on Jul 24, 2019
Dear guest, Thank you for taking the time to leave such a lovely review regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Daniel Menéndez

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely. The kids club was Awesome! My daughter loved spending time with Naomi the kids club leader! She is Awesome!! Second time we have stayed here and will be back.
Stayed 7 nights in Jul 2019
Response from Zafiro Rey don Jaime Hotel Manager on Jul 24, 2019
Dear guest, Thank you for taking the time to leave such a lovely review regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Daniel Menéndez

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming.hotel lovely. Location great. Room view not good . Queuing up a long time for evening meal not the best set up. Breakfsst very good and not as busy. Pool area very packed and not enough sunbeds for everyone. Music too loud when water aerobics on. No need for that when people just want to relax. Drain smell around the pool occasionally. It was high season so very busy.
Stayed 10 nights in Jun 2019
Response from Zafiro Rey don Jaime Hotel General Manager on Jul 15, 2019
Dear Expedia user, Thank you for taking the time to leave such a lovely review regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Daniel Menéndez

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel. to big for me to many people. Not enough sun beds, food was nice staff couldn’t talk to you as they had no time on there hands. Having to pay for drinks ect at end of holiday is not very good .
Stayed 7 nights in Jun 2019
Response from Zafiro Rey Don Jaime Hotel General Manager on Jul 3, 2019
Dear Expedia user, Thank you very much for sharing your opinion. We are very happy to hear that you enjoyed your vacation with us. I am sorry the only downfall was the issue with the sun beds - in the rooftop terrace we are limited due to the space as we can't fit in any more but we will work on a system to make sure they are not kept unused for long. For the main pool downstairs we've ordered new hammocks which I'm hoping we may have them around very soon. I do hope that you will give us another chance in the future and thank you again for your feedback. Best regards from sunny Mallorca. Daniel Menéndez

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Food and service was quality and hotel ideal location
Stayed 6 nights in Jun 2019
Response from Zafiro Rey Don Jaime Hotel General Manager on Jul 3, 2019
Dear Expedia User, Thank you very much for sharing your opinion. We are very happy to know that you fully enjoy your stay with us, especially the food, service and our location next to the beach of Santa Ponsa. We hope to see you again very soon. Best regards from sunny Mallorca. Daniel Menéndez

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was clean. Staff were helpful and friendly. Food was great. Drinks were amazing.
Stayed 7 nights in Jun 2019
Response from Zafiro Rey don Jaime Hotel General Manager on Jul 3, 2019
Dear guest, Thank you for taking the time to leave such a lovely review regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Daniel Menéndez